Bright House Networks Reviews in Saint Petersburg, FL

Updated August 6, 2014
Updated August 6, 2014
136 Reviews

3.4
136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bright House Networks CEO Steven Miron
Steven Miron
83 Ratings

Review Highlights

Pros
  • great benefits but thats about it in my opinion (in 35 reviews)

  • Constantly boosting team morale, ongoing training, open door policy is legit, FREE CABLE & INTERNET (in 27 reviews)


Cons
  • Was mainly focused on Customer Service with sales being an extra benefit (in 11 reviews)

  • Upper management will find a way to run you out if you make too much money (in 9 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company with excellent benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Development/Home Security and Automation Support  in  Saint Petersburg, FL
    Former Employee - Product Development/Home Security and Automation Support in Saint Petersburg, FL

    I worked at Bright House Networks full-time for more than a year

    Pros

    Good work environment with friendly employees. Very good benefits and training programs.

    Cons

    Typical corporate management issues. They only care about the numbers and what you can do for them. Prepare to be micromanaged.

    Advice to ManagementAdvice

    Take care of your employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative Services Producer  in  Saint Petersburg, FL
    Current Employee - Creative Services Producer in Saint Petersburg, FL

    I have been working at Bright House Networks full-time for more than 3 years

    Pros

    Work life balance, creative environment, and great benefits

    Cons

    Cut focus on creative product and focused more on getting spots done fast

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Level 4 Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  Saint Petersburg, FL
    Current Employee - Technical Support Representative in Saint Petersburg, FL

    I have been working at Bright House Networks full-time for less than a year

    Pros

    Great work place and room for growth.

    Cons

    Customers think everything wrong in their home including a broke toaster is your Fault...SMH

    Advice to ManagementAdvice

    All good no complaints

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Exhausting work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Saint Petersburg, FL
    Current Employee - Technical Support in Saint Petersburg, FL

    I have been working at Bright House Networks full-time for more than a year

    Pros

    -You get free cable, tv, and internet
    - Medical benefits
    - used to be a great place with free snacks and little perks that are gone.

    Cons

    -internet signal poor and one system down weekly.
    -Dealing with angry customers back to back
    -too many new rules to get you fired
    -Pay not worth the day to day stress
    -screens monitored daily.
    - have been cheated off my pay once.
    - ashamed to tell people what company I work for as they consider the services a joke.

    Advice to ManagementAdvice

    -Give people a raise for their hard work or they keep taking off and calling in sick.
    -Reduce the demands or increase the pay.
    -We are not robots we cannot do customer support and technical support together..The old way was better with each department specializing in what they know best.
    -CARE does not work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Great Employees at lower ranks with bad leaders at the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Care Professional  in  Saint Petersburg, FL
    Current Employee - Technical Care Professional in Saint Petersburg, FL

    I have been working at Bright House Networks full-time for more than 3 years

    Pros

    great benefits, to include reduce rate on all services provided

    Cons

    they don't ask those who take care of the customers for input on how to improve, The supervisors lie to the new employees and expect that from the current employees, to make seem like everyone loves it there.

    Advice to ManagementAdvice

    Ask those who take care of the customers what we can do to improve, such as; getting better equipment to help us perform our jobs better, or better yet. Invest in the equipment that is in the homes of everyone, i.e. modems combined with routers don't allow for best service of they are not very good quality.

    Stop asking employees to be free tech support for something that has nothing to do with our jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    I love my Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Management Coordinator  in  Saint Petersburg, FL
    Current Employee - Workforce Management Coordinator in Saint Petersburg, FL

    I have been working at Bright House Networks full-time for more than 5 years

    Pros

    Great benefits, including free cable, internet, and wonderful health benefits too.

    Cons

    Shift bidding, as the call center is open from 7a-11pm, but as long as you are at the top of the list, it shouldn't be a problem

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Strong Company with excellent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician III  in  Saint Petersburg, FL
    Former Employee - Service Technician III in Saint Petersburg, FL

    I worked at Bright House Networks full-time for more than 5 years

    Pros

    Good starting pay and encouraging management. Positive work environment. Amazing benefits including 401k, pension, healthcare, vision, dental, and heavily discounted cable service. One of the few places you can move up with hard work. Drug Free environment.

    Cons

    Poor hours for new employees; second shift basically mandatory. Poor communication between management and employees; has improved over last few years, but needs development

    Advice to ManagementAdvice

    Be open with employees and discuss changes that affect them before they are implemented.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Decent place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Saint Petersburg, FL
    Former Employee - Technical Support Representative in Saint Petersburg, FL

    I worked at Bright House Networks full-time for less than a year

    Pros

    The pay was good, good benefits and comped cable!

    Cons

    Extremely high call volume and very micromanaged! The management watches every single thing you do!

    Recommends
    No opinion of CEO
  10.  

    The company is a great company for clerical employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Saint Petersburg, FL
    Current Employee - Director in Saint Petersburg, FL

    I have been working at Bright House Networks full-time for more than 8 years

    Pros

    Supports the clerical staff very well

    Cons

    Does not promote decision making on the manager level

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Good company, but hard to go up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Solutions Support Technician  in  Saint Petersburg, FL
    Current Employee - Business Solutions Support Technician in Saint Petersburg, FL

    I have been working at Bright House Networks full-time for more than 5 years

    Pros

    -Great Benefits (401k, Health Insurance, etc)
    -Decent Pay
    -Good Training
    -Good Corporate Events/All Hands Meetings

    Cons

    -While pay is good, hard to get a raise
    -Can get stuck in a position easily and hard to move up in the company.
    -Everything is by the numbers, times for everything is monitored, very stringent rules.

    Advice to ManagementAdvice

    Work on improving how your employees can move up in the company or even move around. Sitting in a single position for a long period of time can be very stagnant.

    Recommends
    Neutral Outlook
    Approves of CEO

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