BrightStar Care

  www.brightstarcare.com
  www.brightstarcare.com
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BrightStar Care Reviews

Updated September 7, 2014
Updated September 7, 2014
64 Reviews
2.8
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Shelly Sun
9 Ratings

Review Highlights

Pros
  • Flexibility in making your own hours, paid weekly, independence, someone not looking over your shoulder (in 3 reviews)

  • The clients are wonderful poeple and you can build some wonderful friendships (in 2 reviews)


Cons
  • There are no benefits available (in 7 reviews)

  • They expect you to work long hours and cancel your vacations (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    CNA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA  in  Fort Wayne, IN
    Current Employee - CNA in Fort Wayne, IN

    I have been working at BrightStar Care full-time for more than 3 years

    Pros

    Very flexible schedule - great job for student nurses.

    Cons

    Raises are minimal and hard to get.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I enjoy having an opportunity to be a Caregiver & assist family's loved ones.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Caregiver  in  Orland Park, IL
    Current Employee - Caregiver in Orland Park, IL

    I have been working at BrightStar Care part-time for less than a year

    Pros

    I enjoy the staff and flexability.

    Cons

    At this time I have not encountered this.

    Advice to ManagementAdvice

    At this time I have none.

    Recommends
    Positive Outlook
  3.  

    Brightstar Franchise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Owner
    Current Employee - Owner

    I have been working at BrightStar Care full-time for more than a year

    Pros

    If you are looking to buy a franchise in the health care field, this is a great franchise to own. Corporate HQ staff are great to work with and want you to be successful in every way. They continue to improve their systems and fine tune their business processes. Brightstar has field support staff to help you along the way so that you are aware of the KPIs and other targets to help you in your strategy to achieve profitability.

    Cons

    I don't think that inner forces are against anything that you do. There is plenty of opportunity for personal growth and compensation if you follow what they tell you to do. Unfortunately, outside influences such as minimum wage, Obamacare, over regulation in the health care industry, and other anti small business measures are putting pressure on franchise owners.

    Advice to ManagementAdvice

    Continue to support your franchise owners with open communication and dialogue to help them bring success to their companies more quickly. Creating committees and allowing the owners to bring about changes in systems and processes will bring about unity and overall satisfaction in having their voices heard above the interest of an individual or group of executives.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    confusing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Practical Nurse  in  Knoxville, TN
    Current Employee - Licensed Practical Nurse in Knoxville, TN

    I have been working at BrightStar Care part-time for less than a year

    Pros

    flexibility, nice office staff,

    Cons

    not enough clients, unorganized, will not return phone calls

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    They make you feel as part of a family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA  in  Southport, NC
    Current Employee - CNA in Southport, NC

    I have been working at BrightStar Care as a contractor for more than a year

    Pros

    You pick when you want to work, or they let you know what is available. Flexibility to work around family life and your own personal desires.

    Cons

    No guarantee's of employment, could work 0-40 hours a week

    Advice to ManagementAdvice

    Great, open door policy

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Not happy with how it's ran

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CNA/CHHA  in  Tulsa, OK
    Former Employee - CNA/CHHA in Tulsa, OK

    I worked at BrightStar Care for more than a year

    Pros

    Plenty of hours, if you want to work you shouldn't have any problems here

    Cons

    Make you pay for your background check and drug test, and don't tell you this upfront. You have to find out when you get your first check, and then no one seems to know how much will be taken out for it total. You make the schedulers mad they will make your life hell. You will have an assignment set for 2-3 weeks and then they tell you the client doesn't want you to come back. Only to call you a few days later wanting you to work with that same client. When you tell them that you were told the client didn't want you to work with them anymore they tell you that not what they said. The schedulers don't communicate with each. I got a call from all of them in one day all about the same shift. Even after I told them no.

    Advice to ManagementAdvice

    Treat your employees better. Don't hide anything from them when hiring them, like having the employees pay for their own background check and drug test. Also teach the schedulers how to treat the employees with respect and don't try to screw the employees out of their raises just because you don't want to give them. Respect is earned, not given.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Bright Start . . . more like DullStar

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BrightStar Care

    Pros

    I have not seen any Pro's

    Cons

    This agency has hounded me for an interview with at least 4 phone calls.I finally called them back to set-up an interview.

    The representative's attitude was very rude and aloof. I finally made the appointment on a Monday but had to cancel. I left a message for them on Sunday that I would not be able to make the appointment but would like an opportunity to call back and reschedule. Well I called back to reschedule and again a "rude" representative.

    I was told once you cancel they don't reschedule you. What???? Has BrightStar forgotten what type of business they're in . .

    . compassionate, caring. Should not only be for the clients but the employees and possible candidates as well. Maybe you should leave your egos at the door and focus on what's important.

    You just passed on a highly skilled and truly compassionate candidate.I will make sure all my friends and family know that BrightStar is not as "bright" as they think they are.

    Doesn't Recommend
  9. 1 person found this helpful  

    the communication between schedulers is lacking. Also no ongoing inservicing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Nurse (RN), Home Care  in  Crystal Lake, IL
    Current Employee - Staff Nurse (RN), Home Care in Crystal Lake, IL

    I have been working at BrightStar Care as a contractor for more than a year

    Pros

    A few organized people make up for the others who are new grads, not interested or motivated to provide quality care.

    Cons

    poor communication from DON and scheduler. Favoritism is often the way jobs are assigned.

    Advice to ManagementAdvice

    provide ongoing inservices. communicate to employees. choose the right nurse or CNA with the proper skill set to provide care for clients.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Bright Star Care is staffed by loving, caring individuals who strive to provide the best care to the elderly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Health Nurse  in  Houston, TX
    Current Employee - Home Health Nurse in Houston, TX

    I have been working at BrightStar Care full-time for more than a year

    Pros

    The best reason to work here is the dedication of the staff.

    Cons

    Challenges to working here are lack of bilingual aides.

    Advice to ManagementAdvice

    Advice would be to recruit more bilingual staff.

    Recommends
    Positive Outlook
  11.  

    Good Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fort Wayne, IN
    Current Employee - Anonymous Employee in Fort Wayne, IN

    I have been working at BrightStar Care full-time

    Pros

    Fast growing company, good people, try hard, large office with good people

    Cons

    fast pace, on-call can be challenging, caregiver turn over, sometimes office does not return calls as expected.

    Advice to ManagementAdvice

    Great culture and the owners really care, but need to make sure to balance growth with good operational practices.

    Recommends
    Positive Outlook
    Approves of CEO

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