Brightstar Reviews

Pros

Energetic, fast-paced environment with exceptionally talented employees.
Brightstar is making all the right moves to improve business and employee morale.
The CEO is wonderfully inspiring and engaging and the brilliant COO is taking all the right steps to "fix" any broken processes.
The future looks very promising for this organization.

Cons

There has been some instability in the leadership of the organization, but the current team is really turning things around

Advice to Senior Management

Keep investing in your business and your people

Pros

A bunch of wonderful talented loyal employees.

Cons

Not much work / life balance.

Advice to Senior Management

Pick a direction and stick with it.

Pros

Many highly intelligent colleagues
Occupy a good space in the telco sphere between operators and manufacturers
Opportunities for international travel

Cons

Increasingly politicized, hierarchical and bureaucratic culture
Doesn't realise it is an IT company
Very limited information sharing between departments, countries and regions, leading to multiple units working on overlapping or identical solutions to the same problem
Focus on IPO drew funding and attention away from internal projects

Advice to Senior Management

Fire IT and outsource the function
Give less focus to cashing out via IPO and focus on core tools and information sharing

Pros

My colleagues are generally nice people and we pull together to put out fires.
Salary is decent.
Location in Lake County is good for me.

Cons

HR is awful. Non-responsive, uninvolved, disconnected. New VP couldn't be less friendly.
Benefits are not very competitive.
No formal training, period.
Managers have little to no time to lead and develop team members.
November 2011 engagement survey reflected that vast majority of employees are unhappy, yet nothing of substance has happened to move things in the right direction.
Work life balance does not exist for most.
Hiring VPs and Directors like is going out of style but there is little clarity about what these folks are responsible for.
Generally dysfunctional when it comes to the basics, e.g., calendars are triple booked, meetings lack agendas, action items and accountability is non-existent.

Advice to Senior Management

Get down to the basics. Stop wheeling and dealing bringing in new business that there is often no clear roadmap/processes for handle. There is no point to building an empire when foundation is made of sand.

Pros

vacation time is pretty good

Cons

very unorganized. extremely high turnover.

Advice to Senior Management

make an effort to keep valuable employees

Pros

Very thorough reference search of potential employees..

Cons

Constant changes and additional in services and out of pocket expenses for training before even being paid. In services changed and canceled. Daily online required in services. To much is done through computer and web site. I find this very impersonal. never paid for hours spent on "training" which was a joke. it was more like here, read this and then take this test..you can look up the answers.

Advice to Senior Management

Very disorganized with a high office staff turnover. Not many happy campers.

Pros

Great subject matter, lots of people who are into technology, cell phones, and know a great deal about them and about strategy. Would recommend for tech interested individuals looking to get good early level experience with data based recommendations

Cons

Just the standard stuff that I noticed related to companies, people get burnt out after 5 years and move on, taking a lot of knowledge with them.

Advice to Senior Management

It will be time soon to reevaluate the business strategy, as there are fewer countries with applicable mobile service offerings - try to leverage the know-how of the company to move into a related sector.

Pros

Pros, really? well I must say you meet great people, travel and watch employees act like kids toys and Marcelo Claure as the owner

Cons

1. If you have a family, brightstar is not for you. (no respect)
2. If you have a life, brightstar is not for you. (Long Hours)
3. If you follow process, brightstar is not for you (Do as I say)

If they offer you salary, do not take it, $100K a year is only $26.04/hr at brightstar.

$100,000 / 12 = $8,333.33 a month
$8,333.33 / 4 = $2,083.25 a week

80 / hrs a week = $2,083.25 / 80 = $26.04/hr

Thats what i am currently working and making.

Advice to Senior Management

Just Respect your employees, understand that if you stop making such long hours for salary employees and/or cutting overtime for hourly employees to make salary employee work more you are destroying the only people that make a difference in you company

Pros

Smart people and interesting technology challenge

Cons

Little regard for personal life

Advice to Senior Management

treat people better

Pros

Good learning experience with great exposure

Cons

work overload requiring long hours