Brinker Reviews

Updated August 19, 2014
Updated August 19, 2014
83 Reviews
3.4
83 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Brinker Chairman, President, and CEO Doug Brooks
Doug Brooks
43 Ratings

Review Highlights

Pros
  • Flexible hours during down times (in 5 reviews)

  • Compensation, structure, ability to move up and be promoted from within (in 3 reviews)


Cons
  • long hours management can treat you like a child (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Has gone from "work hard, play hard" to just "work hard". No one "Play's Restaurant" any more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brinker full-time for more than 8 years

    Pros

    Although there has been a lot of turnover, there are still phenomenal people at Brinker. I very much enjoy working with them every day and moving the business forward.

    Cons

    More and more of the new people in the company embody the "what have you done for me lately" mentality. While driving for some monthly result, they drive over coworkers. Several months of this sort of behavior has taken its toll, creating more and more of an "us vs. them" attitude. Brinker is losing its family unity.

    Advice to ManagementAdvice

    The focus on listening to the managers and flattening communication with the field has been great. There is no reason that we had to stop doing the same at the Home Office. The Home Office is smaller than ever, yet the casual face-to-face with leadership is at an all-time low.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    They were very impersonal with "lower level" employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brinker

    Pros

    They have sporting events for all employees to participate in.

    Cons

    They're a huge corporation who can't remember someone's name.

    Advice to ManagementAdvice

    Let server's wear better clothes.

  3.  

    Chilis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Houston, TX
    Current Employee - Assistant Manager in Houston, TX

    I have been working at Brinker full-time for more than 10 years

    Pros

    Great Culture, great people, great tradition, great reputation, job security,

    Cons

    More and More is put on your plate with tighter regulations and restrictions. Recognition not what it used be for loyal and tenured employees. Doing a great job in a particular area only brings higher expectations for the next year until you are bound to fail.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Money was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender
    Former Employee - Bartender

    I worked at Brinker full-time for more than 8 years

    Pros

    Ability to move up within restaurant quickly.
    Money was great
    Fun atmosphere

    Cons

    Constant changes within menu and policies
    No sense of direction

    Advice to ManagementAdvice

    Try to keep on the same page

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Nothing new at Chili's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Marketing Manager  in  Dallas, TX
    Current Employee - Senior Marketing Manager in Dallas, TX

    I have been working at Brinker

    Pros

    Mid level management and below you'll find great, smart people who are willing to help you out.

    Cons

    Cross functional team dynamics are below par. Company fosters an us vs. them mentality between teams.
    Senior management willing to rest on laurels and often finds themselves behind the curve vs. competition.
    Difficult for innovative ideas to bubble to the top...more willingness to try what competitors have had success with rather than be first out of the gate.

    Advice to ManagementAdvice

    It's okay to be first...don't be afraid to step out alone. Second place is last place...and Chili's is approaching third place among it's competitive set.

    No opinion of CEO
  7. 1 person found this helpful  

    It's Fajita's and Rita's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - General Manager  in  Las Vegas, NV
    Current Employee - General Manager in Las Vegas, NV

    I have been working at Brinker

    Pros

    The restaurant business is what you make of it. The great thing about being a manager is that you only need to be self motivated to achieve results on a daily basis. That being said, you need to know when and how to pat yourself on the back for a job well done, and motivate others to follow you. People think, 'How hard can it be?'. Trust me, you don't want to enter this environment with little or no knowledge about the industry.

    Cons

    Productivity is the key word… while commodity prices continue to go up, instead of passing the cost on to the consumer, Brinker has decided it would be better to do more with less. At some point being productive will break those that are working for you.

    Advice to ManagementAdvice

    Brinker's Board should decided how to deal with Doug as the ultimate leader of this business. We have been through everyone else, but there sits Doug on his throne. The untouchable king. I know that Norman hand picked the guy, but I believe there is more talented leaders in our industry, that could take Brinker forward quicker. Look how long it has taken Brinker to decide to dump the BRS and got to Aloha… and we can't even do that right...

    Disapproves of CEO
  8.  

    You work hard, but have fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Restaurant Manager
    Current Employee - Restaurant Manager

    I have been working at Brinker

    Pros

    The company seems to care about their employees, great training and job advancement but you have to work hard. It is great to interact with different people and every day is different.

    Cons

    Quality of life is not a priority. You have to work a lot of hours and are stressed most of the time.
    Your scheduale is at the discretion of your general manager.
     A lot of times your area manager will not listen to your ideas/complaints but just tell your GM that you are complaining.
    Things seem to change frequently. They change for the "better", but then change again a couple months later.

    Advice to ManagementAdvice

    Give more reward and recognition to employees who work hard and are dedicated. Stick with one idea instead of changing things every few months. Don't change more than one major thing at a time. A menu change, computer system change and scheduling change all at the same time is not going to be successful.

    Recommends
    Approves of CEO
  9.  

    High standard,s but a face in the crowd.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Liine Cook  in  Chicago, IL
    Current Employee - Liine Cook in Chicago, IL

    I have been working at Brinker

    Pros

    Very well organized, I was very well trained at my position. Impressed with the high quality of ingredients used and health and cleanliness standards are very high.

    Cons

    Corporate feel, rigid rules, every minute of your time spent working, no smoke breaks, sometimes you feel like a face in the crowd.

    Advice to ManagementAdvice

    For the love of god, pay us more. I am a culinary professional and cooks arguably have the worst jobs in the company. It is the love, not the money that keeps us in this profession.

    Recommends
    No opinion of CEO
  10.  

    OK>

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - L2 Analyst, Front Line  in  Dallas, TX
    Current Employee - L2 Analyst, Front Line in Dallas, TX

    I have been working at Brinker

    Pros

    Comp card allowing free meals at some of their restaurants, supportive coworkers, occasionally able to telecommute

    Cons

    Split days off, unusual hours, traffic in the area

    Advice to ManagementAdvice

    Review your salaries and treat your employees a little better, a better work/life balance would be nice

    No opinion of CEO
  11.  

    Not much fun anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Brinker

    Pros

    Used to be a very fun company, low pressure company. When faced with making things difficult or simple, the answer was "We're a burger company!" so simple was better.

    Cons

    Clung to closely to demands of individuals, both in operations and corporate. Some departments recognized limited resources and planned/filtered accordingly. Other departments thought "it's not my budget that is impacted if I demand the moon".

    Advice to ManagementAdvice

    Tame the Divas. In the departments that spend the most, look at which other departments are demanding the most from them and evaluate the demands they place on others (HR!)

    Approves of CEO

Brinker Photos

Brinker has fun company-wide meetings. This was circus themed, with senior leadership dressed as clowns.
Todd Wilbur filmed the show Top Secret Recipe on Brinker campus.
Chili

+ Add Photo

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