Bristol West

www.bristolwest.com
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Bristol West Reviews

Updated December 7, 2014
Updated December 7, 2014
11 Reviews
3.1
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert D. Sadler
3 Ratings

Employee Reviews

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  1.  

    Excellent promotional opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Denver, CO
    Former Employee - Claims Adjuster in Denver, CO

    I worked at Bristol West full-time (more than 5 years)

    Pros

    Room to grow within the company

    Cons

    Heavy workload, acquisition by Farmers

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    No room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Wilmington, DE
    Former Employee - Claims Representative in Wilmington, DE

    I worked at Bristol West full-time (more than a year)

    Pros

    the people, No weekends, hours 8:00 - 4:30

    Cons

    Claim Volume, Too many responsibilities, Turnover, No advancement opportunities , understaffing, Pay

    Advice to ManagementAdvice

    HIRE PEOPLE WHEN NEEDED!!

    Doesn't Recommend
    Neutral Outlook
  3.  

    Great place to learn (self learning). Not a great place to retire.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Plano, TX
    Current Employee - Claims Adjuster in Plano, TX

    I have been working at Bristol West full-time (more than 3 years)

    Pros

    People are for the most part great....if it wasn't for them I would give this company 2 stars. You can get a great education in claims as you handle so many states....not much training though. I would go work for State Farm, Farmers (connected to Bristol West), AllState, Liberty Mutual before Bristol West. BUT I would work for Bristol West before I would go to Sedgwick, Fred Loya, United Auto, Mercury, and more. Can wear jeans every day. Never actually see a customer and only work in the office. We typically have some fun a work and people are laid back...you have to be to work here and not get frustrated at times. PTO good.

    Cons

    Non-standard customers, handle multiple states, can have heavy claim load at times but this fluctuates, we always seem to be overstaffed and very busy..hmmmm. VERY limited training. They do not offer competitive pay considering the job at hand.

    Advice to ManagementAdvice

    Pay scale that is separate from Farmers. Bristol West employees handle more claims, more states, the entire claims process, with non-standard customers...Can I get a raise in here? No? Then yes the survey will say that I am looking for work elsewhere. If a few key people leave this office and/or more "good" adjusting jobs open up it will be a migration from this company. We have done great things. I don't want 25 wow points I want a pay raise otherwise why would I stay here. Why haven't I left? 1. Loyalty to the company 2. People that work here 3. NONE..thats it. The employees here will never REALLY get thanked other than a yearly pay raise. What is going to keep good, young, professionals working in this business? The answer: Nothing you have done so far, but you will keep hiring them young and build their resume for the next better company or one that will open up the check book.....kind of like a trampoline. On a side note I really appreciate what I have learned her. If you have given me anything it is an education and a stunning resume that hopefully will benefit me later on in life. I would be willing to continue working here if some changes were made to my salary if not I will be leaving once everyone else does for more money. Hope you guys are listening...I know you guys will not act until you have to (like 10 people leave at once or something extreme) but I wish you would think outside the box and make this company great.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Incompetence rules the day...as usual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Claims Representative
    Former Employee - Field Claims Representative

    I worked at Bristol West full-time (more than a year)

    Pros

    Decent salary. Benefits were ok, I guess.

    Cons

    Bristol is Farmer's non-standard brand. While management talks a great game, that's all it is... talk. Like Farmer's, Bristol is metrics heavy. They say they're not, but they are. At the end of the day, the customer is the auditor, not the policy holder or claimant.

    Management proved to be exceedingly two-faced. They'd say one thing, then turn around and do something completely different. This happened constantly. Claims handling policies and procedures was a joke. It was like they were children, wildly flailing about trying to find something that worked. Was a joke. Glad I quit.

    Advice to ManagementAdvice

    Terminate your front line supervisors and managers. They're not very good. Hire people who actually understand claims handling...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Best job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Adjuster
    Former Employee - Senior Claims Adjuster

    I worked at Bristol West full-time

    Pros

    Small company with specialized positions. Competitive pay.

    Cons

    High workload, high turnover rate but that's expected for an insurance company.

    Advice to ManagementAdvice

    Should never have sold

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great experience at Bristol West

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advocate in Davie, FL
    Former Employee - Customer Service Advocate in Davie, FL

    I worked at Bristol West full-time (more than a year)

    Pros

    Good management, great teams, they try to make a fun work environment

    Cons

    More continuous education, but that. Was a few years ago

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Davie, FL
    Former Employee - Customer Service Representative in Davie, FL

    I worked at Bristol West full-time (less than a year)

    Pros

    The starting salary was great. There was a lot of help when needed. There was lots of room to grow within company.

    Cons

    The management had a lot of favoritism. Sometimes your hard work went unnoticed. There was no appreciation shown.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Pays the Bills and Helping me thru school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Policy Service Associate in Independence, OH
    Current Employee - Policy Service Associate in Independence, OH

    I have been working at Bristol West

    Pros

    Bristol West is an ok company to work for. The work is easy and the people are ok. Tuition for college is paid up front.

    Cons

    No communication with upper management. All about numbers. Management shows alot of favoritism and dont listen No room for advancement. Inconsistency across the board.

    Advice to ManagementAdvice

    Start to pay attention to feed back from employees. There are great people leaving the company because the pay is horrible and you have to kiss butt just to get reconized.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Was a great place to work but recent merger w/Farmers presents uncertainty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Material Damage Field Appraiser in Orange, CA
    Former Employee - Senior Material Damage Field Appraiser in Orange, CA

    I worked at Bristol West

    Pros

    Very autonomous working conditions. Company culture is very relaxed and as long as you complete your assignments, you are free to manage your day as you see fit.

    Cons

    Recent merger w/Farmers will reorganize Bristol West procedures with that of Farmers, creating a new learning curve for Bristol West employees.

    Advice to ManagementAdvice

    Please recognize the high morale and experience your employees bring to the company everyday. With continued training and guidance going forward, you will continue to reap the hard work & dedication these individuals bring to work everyday.

    No opinion of CEO
  11.  

    Coast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claims Representative
    Former Employee - Claims Representative

    I worked at Bristol West

    Pros

    Good opportunity for advancement within the company

    Cons

    The workload is too much

    Advice to ManagementAdvice

    Not to overwork employees

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