British Airways

  www.british-airways.com
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British Airways Reviews

Updated Jul 25, 2014
All Employees Current Employees Only

3.4 99 reviews

70% Approve of the CEO

British Airways CEO Keith Williams

Keith Williams

(37 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • Good flight discounts and travel benefits such as cheap hotels, car hire etc(in 18 reviews)

  • Flight Benefits staff travel, for the position we make much more than US based airlines(in 17 reviews)


Cons
  • Can be tough to use flight benefits (especially when not based in UK) and more limited use than other airlines(in 4 reviews)

  • Struggle with work life balance(in 3 reviews)

99 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    From the RAF to the ribbon of BA

    Aircraft Technician (Current Employee) Glasgow, PA

    ProsIt's hard to think of a company who provide more support for their employees at every level... My RAF days were very important t me and I cherish them. I was as well looked after as a member of the Armed Forces could be, but I have found a very special thing in British Airways. The ethos , values and investment in it's people I have observed in the short 4 months I have been an employee have done nothing but confirm in my head that winning a position wearing the BA uniform was as good as a lottery win.

    ConsThe greatest challenge for me on a personal level is learning how to chill out a bit more. The intensity of my current work, while it has moments of urgency and high pressure, is much more civilised and conducive to the nature of Aviation Engineering. The transition from Military has been a mixed bag of emotions but I am very happy to be here and hope to be here for some time.

    Advice to Senior ManagementDon't be afraid to defer to your subordinates. If you want to make an impact on your productivity that involves a process change, use the guys and girls on the shop floor. Just because you ask for our opinion/advice does not mean we think you don't know what you're doing. It shows that you care.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    I wonder

    Customer Service Agent (Current Employee) Dallas, TX

    Prosprofessional staff for now. pay ok insurance ok

    Conswell let me see getting rid of you real British Airways staff would a very big one . the fly to serve logo is chancing to fly no great airport service and even reservation service people are getting tried of the service that BA have to offer take to long to get a agent on the phone and they never finish up what they start.

    Advice to Senior ManagementGet with the program , outsourcing al over US could be costly for you remember most other country's all ready have a better health care so there properly not as big a turn over, and to you FLY project get moving it is not that difficult y move in the 20th century already.

    No, I would not recommend this company to a friend

     

    good

    Anonymous Employee (Current Employee)

    Prosthe people are very nice

    Consthe customers are not nice

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    worst company I ever worked for

    Reservations Agent (Former Employee) Jacksonville, FL

    ProsCompassion of other employees and a few of the managers who knew what they were doing.

    ConsUnqualified business managers. Put friends into positions they were not qualified for. Not ONE not even the MD had a degree in Business....not even a Bachelor of Business degree.Uneducated, uncouth, no morals or ethics and these were business managers, the Managers were not much better. It was a disgrace an International Airline would hire such people. Horrible working conditions. No backgound checks on employees, so had people with criminal records working there. They knew it, but kept them anyway. They had employees with substance abuse problems and alcoholics.....no drug tests were done. Staff in Uk treated US staff poorly. Travel benefits were a joke. NO one deserves to be treated as poorly as US staff

    Advice to Senior ManagementHire people who have the credentials to be in the positions. Do not hire family or friends. Hire people with experience as well as education. DO BACKGROUND checks and random drug tests. And do adequate training and re training.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Extraordinarily Oppressive, Negative, Morale Defeating

    Bilingual Customer Contact Agent (Former Employee) Jacksonville, FL

    ProsBenefits Only No other pros.

    ConsNo room for growth, Deceitful company. Company Values are completely false,

    Advice to Senior ManagementProper training .

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work and excellent staff benefits

    Project Manager (Former Employee)

    ProsGreat benefits, great people to work with, most employees are proud to work there.

    ConsToo much change and shuffle in organisation structure from junior managers and above. Very late in upgrading fleet vs competitors.Not enough money for junior managers when compared to other industries which encourages younger staff to move on.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Limited opportunities for NA BA employees

    Manager (Current Employee) New York, NY

    ProsYearly concession to use system wide for pleasure travel after 5 years

    ConsWith JB agreements consolidation of work force with AA, IB and OpenSkies. BA positions are being eliminated in the consolidation. Closure of NA Customer Contact Center in favor or location in India demonstrates BA's lack of investment in employees in NA.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good job. Personal management even if attempted innovation was frowned upon

    Customer Service Agent (Former Employee) Jacksonville, FL

    ProsRegular hours and friendly work environment.

    ConsNo recognition. Irate customers if they didn't get thier way.

    Advice to Senior ManagementIs unwanted at the higher levels.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    It was a great company to work for

    Product Support Supervisor (Former Employee) Jacksonville, FL

    ProsThe office culture and work ethics were at the very high level. It was my personal pleasure and passion to go to work every day, interact with agents and customers. I loved travel benefits.

    ConsUnfortunately no job security was offered. Company closed the door by DEC 2013.

    Advice to Senior ManagementOur performence was great, why lose so much talents? Downsize would work just fine for the company. I bet Company image and customers suffer a great deal from it.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    some levels are very disorganized

    Product Support Supervisor (Former Employee) Jacksonville, FL

    Prostravel benefits are good for your self only

    Consthinks India is the ultimate in customer service whilst the opposite ir true

    Advice to Senior Managementpay a bit more for NA employees for a better culture in delivering proper customer service.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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