British Airways

www.british-airways.com

British Airways Reviews

Updated January 21, 2015
Updated January 21, 2015
132 Reviews
3.2
132 Reviews
Rating Trends

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British Airways CEO Keith Williams
Keith Williams
54 Ratings

Review Highlights

Pros
  • Staff travel is good if you pick your dates of travel and destinations wisely (i (in 24 reviews)

  • Good flight discounts and travel benefits such as cheap hotels, car hire etc (in 20 reviews)


Cons
  • As cabin crew you are the face of British Airways and that is quite a responsibility (in 8 reviews)

  • Can be tough to use flight benefits (especially when not based in UK) and more limited use than other airlines (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations in Jacksonville, FL
    Former Employee - Reservations in Jacksonville, FL

    I worked at British Airways full-time (more than an year)

    Pros

    Respected international airline; good travel benefits

    Cons

    Micromanaging, too many policies and rules

    Advice to ManagementAdvice

    Don't analyze every move the employees make.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    No appreciation for knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customers Service in Seattle, WA
    Former Employee - Customers Service in Seattle, WA

    I worked at British Airways full-time (more than 10 years)

    Pros

    Stable company with okay travel benefits. Fare salary structure. Management has pros and cons. The pros depend on who's managing. Some managers are long term employees and have a wealth of knowledge and impart that knowledge on their employees.

    Cons

    The cons are with the current trend of new managers. The company believes the new managers they are training should not have independent thought. The new managers do not trust the employees to do their jobs.

    Advice to ManagementAdvice

    Don't discount the wealth of knowledge your long serving employees possess.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Overview of Conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in New York, NY
    Former Employee - Customer Service Agent in New York, NY

    I worked at British Airways

    Pros

    Flexible Hours, Great Environment , Traveling Benefits

    Cons

    Part Time only, Gradual Loss of Benefits Company cut backs

    Advice to ManagementAdvice

    Get DM more involved in Check in

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Philadelphia, PA
    Current Employee - CSA in Philadelphia, PA

    I have been working at British Airways part-time (more than an year)

    Pros

    It was a very up-beat and fast paced environment which always kept you on your toes and never left bored. Allowed me to meet thousands of people from all over the world, broadening my knowledge of other cultures. Also, discounted airline tickets on British Airways and other airlines to anywhere in the world.

    Cons

    At times flights would run late or would be cancelled leaving customers angry and more often than not took it out on the employees. Things could become too hectic at times, and you needed to pay close attention the boarder control regulations which, at times, can be tricky until you start to memorize the rules and regulations.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Summer Internship - North America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern in New York, NY
    Former Employee - Summer Intern in New York, NY

    I worked at British Airways as an intern (less than an year)

    Pros

    Wonderful, wonderful team - very kind people who genuinely treat interns at colleagues. Tasks assigned are not menial; opinions are valued and senior management will ask interns' perspective

    Cons

    Organizational allows for little exposure to other departments; internship experience varies by department/team

    Advice to ManagementAdvice

    Stronger tie between internship program and opportunities for long-term employement

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    To Fly. To Serve?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent

    I worked at British Airways part-time (more than 3 years)

    Pros

    Flight Benefits
    Medical Benefits
    Uniform Allowance
    Hotel/Car Rental Discounts

    Cons

    Promotion
    Training
    Constant oversold flights
    Delays
    Wasteful spending
    Employee recognition
    Employee loyalty

    Advice to ManagementAdvice

    VERY VERY LOW MORALE! Treat your employees with respect. WE truly care about the airline. Stop treating us like the bad guys and stop blaming us for everything that goes wrong. Your polices anger the customers! Listen to what they say! It would make our jobs a lot easier! Stop outsourcing everything! Your customers are noticing! Long wait times on the phone, outsourced call centers have no idea what they are doing. They make promises to customers over the phone that can't be kept. Old aging aircraft and poor interior maintenance. World Traveler and World Traveler Plus seats are from the late 1990's and they look like it. Improve your product in order to compete with other airlines and keep your staff with you during this process!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Great co workers, out of touch, greedy management.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways

    Pros

    travel perks, time off, co workers

    Cons

    like all big companies, people at the top want to get richer by taking from the workers at the bottom.

    Advice to ManagementAdvice

    Cut your bonus by a few thousands and leave the rest of us with enough money to feed our families.

  9.  

    Nice company to work

    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at British Airways part-time (less than an year)

    Pros

    I worked for a very brief period of time as CSR at Phoenix Sky Harbor Airport with BA. I must say I did enjoy the job having the opportunity to interact with so many different people and passengers everyday.

    Cons

    Flight Delays force you to stay over even if you having something important or something scheduled after shift. Also the job does get repetitive and boring at times.

  10. 1 person found this helpful  

    I wonder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Dallas, TX
    Current Employee - Customer Service Agent in Dallas, TX

    I have been working at British Airways full-time (more than 10 years)

    Pros

    professional staff for now. pay ok insurance ok

    Cons

    well let me see getting rid of you real British Airways staff would a very big one . the fly to serve logo is chancing to fly no great airport service and even reservation service people are getting tried of the service that BA have to offer take to long to get a agent on the phone and they never finish up what they start.

    Advice to ManagementAdvice

    Get with the program , outsourcing al over US could be costly for you remember most other country's all ready have a better health care so there properly not as big a turn over, and to you FLY project get moving it is not that difficult y move in the 20th century already.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways

    Pros

    the people are very nice

    Cons

    the customers are not nice

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