British Airways

  www.british-airways.com
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British Airways Reviews in United States

Updated August 5, 2014
Updated August 5, 2014
103 Reviews

3.2
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
British Airways CEO Keith Williams
Keith Williams
40 Ratings

Review Highlights

Pros
  • Good flight discounts and travel benefits such as cheap hotels, car hire etc (in 18 reviews)

  • Flight Benefits staff travel, for the position we make much more than US based airlines (in 17 reviews)


Cons
  • Can be tough to use flight benefits (especially when not based in UK) and more limited use than other airlines (in 4 reviews)

  • Struggle with work life balance (in 3 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    From the RAF to the ribbon of BA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Technician  in  Glasgow, PA
    Current Employee - Aircraft Technician in Glasgow, PA

    Pros

    It's hard to think of a company who provide more support for their employees at every level... My RAF days were very important t me and I cherish them. I was as well looked after as a member of the Armed Forces could be, but I have found a very special thing in British Airways. The ethos , values and investment in it's people I have observed in the short 4 months I have been an employee have done nothing but confirm in my head that winning a position wearing the BA uniform was as good as a lottery win.

    Cons

    The greatest challenge for me on a personal level is learning how to chill out a bit more. The intensity of my current work, while it has moments of urgency and high pressure, is much more civilised and conducive to the nature of Aviation Engineering. The transition from Military has been a mixed bag of emotions but I am very happy to be here and hope to be here for some time.

    Advice to ManagementAdvice

    Don't be afraid to defer to your subordinates. If you want to make an impact on your productivity that involves a process change, use the guys and girls on the shop floor. Just because you ask for our opinion/advice does not mean we think you don't know what you're doing. It shows that you care.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Used to be a good work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cabin Crew
    Current Employee - Cabin Crew

    Pros

    Travel perks, insurance are good

    Cons

    Since January 2011 income went down by 35-45% only because they can. It was a great way to thank all those who spent years serving them.
    Ever since, BA is not the same anymore.

    Advice to ManagementAdvice

    Don't be scared to face BA when you disagree with them, it takes a real manager to do it, but you'll go home knowing that you've done the right thing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    I wonder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Dallas, TX
    Current Employee - Customer Service Agent in Dallas, TX

    Pros

    professional staff for now. pay ok insurance ok

    Cons

    well let me see getting rid of you real British Airways staff would a very big one . the fly to serve logo is chancing to fly no great airport service and even reservation service people are getting tried of the service that BA have to offer take to long to get a agent on the phone and they never finish up what they start.

    Advice to ManagementAdvice

    Get with the program , outsourcing al over US could be costly for you remember most other country's all ready have a better health care so there properly not as big a turn over, and to you FLY project get moving it is not that difficult y move in the 20th century already.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the people are very nice

    Cons

    the customers are not nice

  6.  

    worst company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Reservations Agent  in  Jacksonville, FL
    Former Employee - Reservations Agent in Jacksonville, FL

    Pros

    Compassion of other employees and a few of the managers who knew what they were doing.

    Cons

    Unqualified business managers. Put friends into positions they were not qualified for. Not ONE not even the MD had a degree in Business....not even a Bachelor of Business degree.Uneducated, uncouth, no morals or ethics and these were business managers, the Managers were not much better. It was a disgrace an International Airline would hire such people. Horrible working conditions. No backgound checks on employees, so had people with criminal records working there. They knew it, but kept them anyway. They had employees with substance abuse problems and alcoholics.....no drug tests were done. Staff in Uk treated US staff poorly. Travel benefits were a joke. NO one deserves to be treated as poorly as US staff

    Advice to ManagementAdvice

    Hire people who have the credentials to be in the positions. Do not hire family or friends. Hire people with experience as well as education. DO BACKGROUND checks and random drug tests. And do adequate training and re training.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place to work and excellent staff benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    Pros

    Great benefits, great people to work with, most employees are proud to work there.

    Cons

    Too much change and shuffle in organisation structure from junior managers and above. Very late in upgrading fleet vs competitors.Not enough money for junior managers when compared to other industries which encourages younger staff to move on.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Extraordinarily Oppressive, Negative, Morale Defeating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bilingual Customer Contact Agent  in  Jacksonville, FL
    Former Employee - Bilingual Customer Contact Agent in Jacksonville, FL

    Pros

    Benefits Only No other pros.

    Cons

    No room for growth, Deceitful company. Company Values are completely false,

    Advice to ManagementAdvice

    Proper training .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Limited opportunities for NA BA employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    Pros

    Yearly concession to use system wide for pleasure travel after 5 years

    Cons

    With JB agreements consolidation of work force with AA, IB and OpenSkies. BA positions are being eliminated in the consolidation. Closure of NA Customer Contact Center in favor or location in India demonstrates BA's lack of investment in employees in NA.

    Negative Outlook
    Disapproves of CEO
  10.  

    Good job. Personal management even if attempted innovation was frowned upon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Jacksonville, FL
    Former Employee - Customer Service Agent in Jacksonville, FL

    Pros

    Regular hours and friendly work environment.

    Cons

    No recognition. Irate customers if they didn't get thier way.

    Advice to ManagementAdvice

    Is unwanted at the higher levels.

  11.  

    some levels are very disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Support Supervisor  in  Jacksonville, FL
    Former Employee - Product Support Supervisor in Jacksonville, FL

    Pros

    travel benefits are good for your self only

    Cons

    thinks India is the ultimate in customer service whilst the opposite ir true

    Advice to ManagementAdvice

    pay a bit more for NA employees for a better culture in delivering proper customer service.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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