British Gas

www.britishgasjobs.co.uk
Employer Engaged

British Gas Reviews in United Kingdom

Updated March 3, 2015
Updated March 3, 2015
80 Reviews
3.3
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Chris Weston
80 Ratings

Review Highlights

Pros
  • Great Pay, Good Benefits, Well Known Company, Great People (in 6 reviews)

  • All work uniform tools and equipment is provided which are all good quality (in 3 reviews)


Cons
  • Astonishing amount of middle management in meetings all day, contributing nothing (in 6 reviews)

  • Senior management failing to keep employees informed of important changes (in 4 reviews)

More Highlights

80 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    A very large and complex organisation predominantly UK focussed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Business Partner
    Current Employee - Human Resources Business Partner

    I have been working at British Gas full-time (less than a year)

    Pros

    Great people, great ideas, a real sense of wanting to do better year on year, lots of innovation. It feels very different on the inside, to the way it appears / comes across from the outside - much better with a real sense of urgency / pace in the corporate functions / commercial divisions. So much work is being done to better understand our customers and deliver on our promises, with plenty of new products to differentiate us from the competition.

    Cons

    Leagcy - There is a lot of this and due to the sheer size of the organisation, it's like steering an oil tanker, in that it takes ages to change direction. But it is changing!

    Advice to ManagementAdvice

    Try and reduce the number of office buildings / locations we have in the UK. (
    Drive "simplicity" even harder.
    Give an even greater priority to our Digitalisation agenda with even more Self Service options, reducing our reliance on huge regional call centres.
    Do even more to reduce the volume of complaints.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas

    Pros

    good team communication through out

    Cons

    I do not wish to put any

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
  3.  

    great company to work for! Very convenient to get to work. always find parking, you will be the luckiest person to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - CSA in Leicester, England (UK)
    Former Contractor - CSA in Leicester, England (UK)

    I worked at British Gas as a contractor (less than a year)

    Pros

    Lively environment, loving people, and just great place to be at! just dont mess it up in the interview and you will be all fine.

    Cons

    food is expensive in the Canteen but its delicious, also if you dont get to work early might not find parking nearer to the main employee entrance.

    Advice to ManagementAdvice

    Keep up the great work.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    To many processes, not dynamic, still feels like a semi goverment organisation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at British Gas

    Pros

    When one works at British Gas it is without being stretched or challenged and therefore can maintain a good work life balance. Steady company if you want to plan a long term career with slow progression.

    Cons

    Unfortunately all of values for example (1.) do the right thing (2.) we keep our promises (3.) better together are mostly talk but no action. No ownership and therefore no accountability.

    Advice to ManagementAdvice

    Spend the time and actually get to know your employees (who they are, what they capable off, what they want to become) ... walk the walk not just talk

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Dyno Call Centre Edinburgh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Agent DYNO in Edinburgh, Scotland (UK)
    Former Employee - Call Centre Agent DYNO in Edinburgh, Scotland (UK)

    I worked at British Gas full-time (less than a year)

    Pros

    Pay and Hours, nothing much more as its not really good enough.

    Cons

    Unrealistic demands, system that is designed to fail. Management that have no idea how to manage, unrealistic target setting. 282 seconds max call, Probationary period a joke! Little if any support from floor management! No clarity in terms nor conditions. Holiday booking is dreadful! Supervisors/management attempt to create an environment of fear. This job is aimed at young people who have little employment experience and no idea of work related systems, HR, systems, procedures & protocol, Unions, T&Cs, H&S etc, Absolutely a NO-NO if you value your sanity.

    Advice to ManagementAdvice

    Stop your time wasting and treat your employees as human beings. Set-up a system which works properly, effectively ensuring customer satisfaction. Remove supervisors - waste of space! HR not pro-active in supporting employees! Most teams and support mechanisms disconnected with no real communication. Remove the 6 call to employee when off ill and finally, all these meetings on return to work, what is that all about? Scaring people is not an option!

    Doesn't Recommend
  7. 1 person found this helpful  

    British Gas Energy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at British Gas full-time (more than 5 years)

    Pros

    The size of the organisation enables career development and learning, be it B2C or B2B, there is a wide variety of roles in a wide range of disciplines. BG is only one part of Centrica's business.

    The majority of people are extremely passionate about what they do - tend to be very driven, hard working and committed to the BG brand. Real advocates for the business. Really great to work alongside.

    Work life balance is excellent - it is extremely supportive of you as an individual and trusts and empowers its employees to manage their own workload and get it done as required. Real flexibility in accommodating school runs, looking after your elderly relatives and work from home. A real plus, but understandably vary depending on your role.

    Cons

    The external market conditions place enormous pressure on the organisation - be it government or regulator policy in the UK or abroad, downstream gas prices, competitor activity (other big six as well as small suppliers); energy security for the future; and this drives much change - sometimes too much and it can take some time to deliver projects or initiatives often caused due to the sheer volume of change needing frequently re-prioritised to the excessive rigour and governance that just slows things down. These pressures also make being an employee difficult as you are not the most popular (akin to the banks!)

    There has been numerous senior leadership changes (at CEO and above) over the last 12 months with people going and coming - this has made it difficult to set out a clear strategic direction of where BG needs to go given the changing market. New appointments are imminent and should help reposition the business for the future but will undoubtedly bring more change.

    Advice to ManagementAdvice

    Change needs to be managed far better than it is at present - it can be to complex, bureaucratic and lengthy with too many decision makers - it needs to be more fit for purpose and action orientated, so that things move quickly but for the right reasons

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Soul Crushing/ very stressful ( British Gas through Conduit Global ) - Home Services Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in Cardiff, Wales (UK)
    Current Employee - Customer Service Advisor in Cardiff, Wales (UK)

    I have been working at British Gas full-time (less than a year)

    Pros

    * Met some great people who make the job nearly bearable and the pay (£7.05 p/h) isn't great but this is a pro for me compared to my last few jobs.

    * The desk space is good.

    * You can get away with eating dominoes at your desk!!!

    Cons

    I work for British Gas (Home Services) for a call centre outsourced through Conduit.

    * The team leaders are usually unhelpful when asked for advice or just give an inadequate response with no explanation (so you end up having to put the customer on hold repeatedly while you get up and wait/ que up to get more answers from them)

    *Training covered about 30% of the knowledge that you'll need to do the job properly. This means that new starters often mess things up for everyone constantly, resulting in complaints, engineer appointments being booked incorrectly, customers being given incorrect info... and much more. This makes the job HELL because it means most calls are angry customers blaming you for other peoples mistakes ( caused by the companies lack of basic training )

    * Working hours - my shift is picked (seemingly at random) with very little notice, so a weeks schedule would look something like this: Mon 7am - 9.30 Tues 8am - 10pm Wed OFF Thurs 1.30 pm - 8pm Fri 8am - 7.30pm Sat 1.30 pm - 6pm Sun 7am - 4pm . Its annoying to say the least and you're always tired and have basically no free time (when you do you're tired and its rare you ever get weekend off, it's usually a random weekday that you don't even want off).

    * No sick pay. You have to give at least 2 weeks notice to book leave (usually more), this wouldn't be so bad if they actually gave you 2 weeks notice of your ever changing shift pattern so you could plan time off.

    *VERY expensive canteen - forget employee discounts they charge a bomb and keep you waiting on the ONE person serving food for everyone during you strictly timed breaks. Good luck getting food from them if your lunch is at a weird time for example 4pm. Yes sometimes you end up having lunch break at 4pm haha!

    *Loads more but I can't be bothered to moan any more, it feels to much like the annoying customer complaints we all hate soooo much :L

    Advice to ManagementAdvice

    * Give set shifts even if they are on rotation - it would be nice to have a proper sleeping pattern and know roughly when you will be free for family and friends

    *CARE more about employee well-being, for example; Not constantly putting good stats ahead of good customer service resulting in employees having to choose between doing what's right for the customer and keeping their job. It's stressful to be put in that position

    Basically just respect the people who work for you and not just the statistics that they create and money the bring in for British Gas.

    Doesn't Recommend
    Neutral Outlook
  9.  

    A nightmare 6 months

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Learning & Development Manager in Leeds, England (UK)
    Former Employee - Learning & Development Manager in Leeds, England (UK)

    I worked at British Gas full-time (less than a year)

    Pros

    Work from home
    Good salary/benefits

    Cons

    Too big an organisation
    Too demanding
    Unrealistic expectations
    No real support or development in role
    Employees not open to new ideas
    Poor hr advice

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Working with customers who call in to cancel, downgrade contract or book in jobs and breakdowns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Gas

    Pros

    Working with customers, commission, opportunities, team work, innovation, holidays, getting involved with strategic decision making, expanding knowledge through training

    Cons

    job stability, working wih irate customers, dealing with difficult situations, making tough decisions regarding customers in terms of vulnerable customers, having strict sign on times and breaks

    Advice to ManagementAdvice

    More job stability

  11.  

    Absolutely terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Gas

    Pros

    There is nothing good about working for this company.

    Cons

    Middle management always in meetings discussing everything about nothing. No manager or lead tech will ever stand up for you, they are forever stabbing you in the back. They are terribly understaffed both in the field and in the office. Upper management tells you one thing and scheduling and your own manager do whatever they damn well please. Scheduling are sending you here there and everywhere. You will be sent 100 miles to do a job where another engineer lives and that engineer will be sent to do a job where you live. They are forever telling you to rip customers off. Overall they are just a terrible firm to work for. I wouldn't recommend working here to my worst enemy. Funny thing is they wonder why they are losing £200,000 a month!!

    Advice to ManagementAdvice

    Do something productive rather than bullying all your engineers, you all forget the engineers are the ones who earn the money that pays your wages!!! Look after them and they will look after you!!!

British Gas Photos

Centrica HQ
British Gas, central Cardiff (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
office

+ Add Photo

Work at British Gas? Share Your Experiences

British Gas

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.