British Heart Foundation Reviews

Updated July 27, 2015
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Peter Hollins
3 Ratings

16 Employee Reviews

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  1. Volunteer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Volunteer Sales Assistant in London, England (UK)
    Former Employee - Volunteer Sales Assistant in London, England (UK)

    I worked at British Heart Foundation (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good environment, and great menstorship

    Cons

    took long before my application was approved,


  2. Retail Volunteer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Heart Foundation

    Pros

    Good to learn about sales and gain till experience, meet many new people

    Cons

    Lack of regular volunteers and timings


  3. Part time sales assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I worked at British Heart Foundation part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    First choice on any donated items in stock. Discount on donated items. Volunteers are very friendly and keen to take part in informal nights out. Staff kitty for nights out (can only be added to if you meet sales and raffle ticket sales targets though)

    Cons

    Highly pressurised environment for a charity shop, there is a constant pressure to beat sales targets from last year and to up sell things by getting people to buy raffle tickets all the time. Shops are usually old and have no heating or air conditioning therefore in summer it is scorching hot and hard to work in but in winter it is freezing. Shops also have no proper security cameras and theft is astonishingly high compared to what you may expect as people tend to assume "nobody will steal from charity". Discrepancies in work done to rewards are ridiculous as volunteers do most work but don't get paid, then the paid staff within the shop get huge amounts of pressure but only get the minimum wage whereas area, regional and national managers earn a large salary and enjoy benefits such as company car and phone but their work mostly focuses around coming to shops to see if they are upto scratch and if not, complaining and putting further pressure down the line.

    Advice to Management

    Scrap the sales targets as it is a charity shop, not a high street, profit driven, shareholder owned retail shop. As the shops do make a lot of money for the charity, it would be nice if some of it were invested back into them in the form of air conditioning, heating and security cameras.


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  5. Review of the British Heart Foundation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Assistant in Newcastle under Lyme, England (UK)
    Current Employee - Retail Assistant in Newcastle under Lyme, England (UK)

    I have been working at British Heart Foundation

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Different experience in store every day.

    Cons

    Vague instructions given to complete certain tasks and sometimes involved a lot of standing around with nothing to do.

    Advice to Management

    Better advice on what to do with certain tasks would be appreciated and give more opportunities to keep busy instead of standing on the shop floor with nothing to do.


  6. internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Volunteer Fundraising Manager in Livingston, Scotland (UK)
    Current Employee - Volunteer Fundraising Manager in Livingston, Scotland (UK)

    I have been working at British Heart Foundation (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    my collegues are funny. It is easy your training.

    Cons

    I don´t paid. Don´t more hours.


  7. Shop Volunteer

    Current Employee - Shop Volunteer
    Current Employee - Shop Volunteer

    I have been working at British Heart Foundation (More than a year)

    Pros

    Excellent atmosphere. All staff and most customers very friendly. Variety of different roles available. 25% staff discount on all secondhand goods. Feels great helping such a good cause.

    Cons

    Can be under a lot of pressure sometimes due to lack of staff. Unrealistic expectations on shop staff from head office.

    Advice to Management

    Senior managers should listen to shop staff more.


  8. Committed workforce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in London, England (UK)
    Current Employee - Service Manager in London, England (UK)

    I have been working at British Heart Foundation full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    A committed and skilled workforce. Quite a pressured environment due to the high workload across all divisions. Good benefits and hours (35 hours per week).

    Cons

    A lot of management hierarchy means quite a disconnect between people doing the work and those making the strategic decisions.

    Advice to Management

    Adding more managers will not tackle problems caused by lack of people in the enabling functions which are essential to support the good work of the people on the front line.


  9. Volunteer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Volunteer in Sale, England (UK)
    Former Employee - Volunteer in Sale, England (UK)

    I worked at British Heart Foundation (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I helped out for a few hours every Saturday, mostly tagging and steaming clothes. Met some really great people, manager was lovely.

    Cons

    The back room is way too full of stuff! There's a lot to do but hardly any room for all the people who turn up to fit in.


  10. Upbeat, dynamic driven

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Heart Foundation

    Pros

    Senior team really listen to staff

    Cons

    None really - more than happy


  11. Retail assistant at a BHF store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant
    Former Employee - Retail Sales Assistant

    I worked at British Heart Foundation part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You feel like you are contributing to a genuinely great cause. The fundraising aspects of the role are particularly fun and get you out of the monotony of retail.

    Cons

    The store was overfilled with stock. I know this was to maximise sales, but on busy days it often felt overwhelmingly crowded which made it difficult to spot shoplifters.

    Advice to Management

    It is difficult to give advice to the store managers, as I know they are already under immense pressure from area managers.



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