Brookdale Senior Living

  www.brookdaleliving.com
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Brookdale Senior Living Reviews in Phoenix, AZ

Updated August 11, 2014
Updated August 11, 2014
409 Reviews

2.5
409 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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T. Andrew Smith
88 Ratings

Review Highlights

Pros
  • Peer group is great, supportive, residents are great (in 13 reviews)

  • Get to make a difference in the lives of the elderly every day (in 6 reviews)


Cons
  • Upper management can be a bit distant as to what takes place daily in the communities (in 28 reviews)

  • There is little to no job security and they operate mainly on fear (in 8 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook  in  Peoria, AZ
    Former Employee - Cook in Peoria, AZ

    I worked at Brookdale Senior Living full-time for less than a year

    Pros

    it is a great company

    Cons

    the gossip like any job

    Advice to ManagementAdvice

    they know vwhat they are doing

    Recommends
  2. 1 person found this helpful  

    Don't work here!!!! Please!they don't care about their residents or their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Housekeeping  in  Sun City, AZ
    Current Employee - Server/Housekeeping in Sun City, AZ

    I have been working at Brookdale Senior Living full-time for more than a year

    Pros

    The seniors are the only reason I worked there as long as I did

    Cons

    U are worked like a second class citizen...u have to jump through hoops to make them happy...if you earn paid time off which you are entitled to, you have to get permission from more than one person to have that time off.they ignore the seniors and they are rude to their grievances.at this very present moment I am suspended for something I didn't do and something they have no proof of.I can't get a hold of them because I am trying to ask if my PTO is being used while they do their stupid investigation and they keep hanging or or not responding to anything..my supervisor is a liar and no matter how much of a total pig he is or how inappropriate his actions are, Brookdale defend their own as far as upper management.to make matters worse all they do is micromanage everyone and the whole business is based on a lie.

    Advice to ManagementAdvice

    upper management at Brookdale Senior Living clearly received their degrees in management from a cereal box. There is absolutely no integrity at brookdale senior living..at least not the one at Sun City West

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Love the residents, unhappy with employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physical Therapist  in  Phoenix, AZ
    Current Employee - Physical Therapist in Phoenix, AZ

    I have been working at Brookdale Senior Living full-time for more than 3 years

    Pros

    Resident relationship, nice property, residents

    Cons

    Micromanaged, poor compensation, poor management

    Advice to ManagementAdvice

    Let me do my job!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    LPN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Practical Nurse  in  Peoria, AZ
    Former Employee - Licensed Practical Nurse in Peoria, AZ

    I worked at Brookdale Senior Living full-time for more than a year

    Pros

    Always work available. I was able to work on a long term care unit in our facility. The ability to work together and keep the patient first made it all worth while.

    Cons

    The use of registry was at times hard and it put our patients in the cross hairs. That being said, some of the registry folks were just there for a pay check.

    Advice to ManagementAdvice

    I love the facility and the principal behind the company. Trying to get a job again, this time in Dallas, Please hook me up~~~

    Recommends
    Approves of CEO
  6. 3 people found this helpful  

    Great training program, poor community resources and funding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Office Manager  in  Phoenix, AZ
    Former Employee - Business Office Manager in Phoenix, AZ

    I worked at Brookdale Senior Living as a contractor for less than a year

    Pros

    Really enjoyed my team, the caregivers, and residents.

    Cons

    Disliked the maintenance of the community. Absolutely no budget, so most things are broken.

    Advice to ManagementAdvice

    invest more in your community maintenance. Doesnt compete with Sunrise Senior Living.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    excellent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Marketing Manager  in  Phoenix, AZ
    Former Employee - Sales and Marketing Manager in Phoenix, AZ

    I worked at Brookdale Senior Living full-time for more than 3 years

    Pros

    great management. For a for profit publicly traded company, they do a great job putting residents first. The company is focused on putting the needs of families and seniors first

    Cons

    It is a for-profit company with many ambitious goals . Many people that don't understand corporate America may not be a good fit for this company. It is not a mom and pop operation. There are executives and shareholders that need to be pleased as well.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Love the Residents, just disappointed with Level of Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Assistant  in  Peoria, AZ
    Former Employee - Resident Assistant in Peoria, AZ

    I worked at Brookdale Senior Living full-time for more than 3 years

    Pros

    The Residents and their families

    Cons

    Overworked, underpaid, promised Bonuses not received. R.A's took care of the residents, not HWD, RCC or ED. It was all about numbers. Some residents needed more care than we could provide them, but Management did not want to take staff advice. Staff bullying in the workplace,always afraid for your job. Dishonesty of management to cover themselves and not support their employees, especially when we deal with the residents and their families everyday. Be honest with the families instead of being dishonest, the Cornerstone is for show, and the Residents rights are not respected. When managers feel the need to degrade, humiliate and curse at you in front of residents and your coworkers, instead of discussing matters behind closed doors and you decide to call Corporate, kiss your job good bye. Coworkers who have tenure will back up management and are allowed to decide in whether a coworker should stay or be terminated. Residents are aware of when employees are in trouble because of inside resources discussing employee Disciplinary Actions.

    Advice to ManagementAdvice

    Listen to your Employees working hands on with the residents. We care about them very much and it saddens us when Management does not listen to their employees. Please keep employee Disciplinary Action between the employee and management, dealing with such actions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Positive experiences with the residents, and coworkers, but not with the managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Resident Care Associate  in  Phoenix, AZ
    Current Employee - Resident Care Associate in Phoenix, AZ

    I have been working at Brookdale Senior Living

    Pros

    Good atmosphere. Residents love living there. Very positive experiences for the resident only.

    Cons

    Managers give staff more responsibilities and work that previous other departments don't want to do. More stress and burnout for the employees. Residents needs should be more important than trying to get everything else done and on top.

    Advice to ManagementAdvice

    Please give the staff/employees a break once in awhile. Make them feel more appreciated. And quit putting more responsibilities and work on an individual staff member and hire more people, spread out the job duties evenly, and quit stressing out your employees.

    Doesn't Recommend
    Disapproves of CEO

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