Brookdale Senior Living Reviews

Current Employee – been working at Brookdale Senior Living full-time for more than a year

Pros – great pay, great benefits, overall good atmosphere for work. The HR department is fabulous.

Cons – It is challenging, just as any caregiver position is

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Brookdale Senior Living full-time for more than 10 years

Pros – Making a difference in the lives of seniors

Cons – None I can think of

Advice to Senior Management – Pay attention to the complaints of the community associates. There is often truth to be heard

Current Employee – been working at Brookdale Senior Living full-time for more than a year

Pros – Great, caring, hands on staff

Cons – Management....lack of direction except when negative

Advice to Senior Management – Value and train your staff (with relevant hands on training)

Yes, I would recommend this company to a friend

Current Employee – been working at Brookdale Senior Living part-time for more than 7 years

Pros – The residents are what keep me coming back. I feel I do a good job while other aides just do not show any compassion. My boss works around my schedule and is understanding.

Cons – Downsides are: Not enough pay for what we do. They work us like dogs. I work 2nd shift and I do everyone else's job on top of my own. It is suppose to be an assisted living facility and its not. We have people w/ hoyer lifts, foleys, spoon feeding them, 2 person assists etc. Etc. We are doing c.n.a. Work and getting paid h.h.a. Rates. I do not like the mandation (if someone calls off the next shift; you have to stay 4-8 hours over.

Advice to Senior Management – Get it together. Pay us what we are worth. Come in & see what really is happening behind closed doors. Kitchen is disgusting.....flies on food that they serve. The only time they tidy up is when o.s.h.s. Is coming. Get a better communication system so we dont have to go looking in every room fot another aide if we need help. There should be a shift differential pay. Days has nursing & management help. 2nd & 3rd shift have no-one & so much responsibility.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Brookdale Senior Living full-time

Pros – The best company to work for in the healthcare industry

Cons – None that I could think of

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Brookdale Senior Living full-time for less than a year

Pros – Resident involvement interaction and programming

Cons – Slow to get people hired, post available positions, obtain cooperation and teamwork at times

Yes, I would recommend this company to a friend

Former Employee – worked at Brookdale Senior Living full-time for more than a year

Pros – Being able to work with residents long-term across both home health and outpatient services and as someone else said I after working for ISC I now appreciate my new job so much more (if only I'd left before being bullied out while 6 months pregnant)

Cons – 1. very little respect for therapists and basically no effort to retain them, benefits that were promised were constantly being cut, 2. therapist are responsible for creating their own caseload with little concern re: whether there was truly a skilled need or responsible use of pt's Medicare coverage, 3. therapists are blamed if they do not create a big enough caseload/have cancellations that affect productivity, 4. chronically understaffed, 5. no admin support for non-billable tasks that must be accomplished, 6. very ineffective management from the top down providing little support even when therapists seek it out, 7. no guaranteed hours unless you want to drive to cover any building in the network (some up to 1 1/2 hours away with no consistent policy re: mileage/time reimbursement) meaning you could lose benefits at any time

Advice to Senior Management – Please actually read and listen to these concerns and begin seeing your employees as assets rather than mere income generators, those who suffer the most in this type of environment are the residents we're meant to serve

No, I would not recommend this company to a friend

Current Employee – been working at Brookdale Senior Living full-time for more than a year

Pros – I had the opportunity to work with some outstanding clinical staff. People who were smart, caring and went above and beyond for their patients.
I appreciated my next job SO much after blessedly being terminated.

Cons – Some of the most hypocritical and dishonest persons I've encountered in my 20+ years in the industry work for ISC - and have risen to the RVP and SDO positions by bullying and manipulating their way. The Corporate Compliance attorneys seemed genuinely interested and appreciative when allegations (which were ultimately substantiated) were reported. However, even Corporate Compliance attorneys cannot protect one who Senior Ops folks want to terminate.
Financial performance trumps all - including descent, ethical behavior - despite all the hollow claims of it being "about the resident" and a "culture of caring".
Avoid this company (ISC) like the plague.

Advice to Senior Management – Continue to require new associates to sign binding arbitration agreements prior to employment. It is a very cost effective way to keep the company out of court.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Brookdale Senior Living full-time for more than 3 years

Pros – Location convenient, variety of experience at different levels of care, good internal rehab team (minus nursing),

Cons – Up and down hourly with no guarantee of hours or they will send you out to cover at other sister facilities or HH/OP. Poor corporate management with little investment in clinical supplies. Lack of true rehab approach beyond the rehab dept at SNF (nursing very LTC oriented). Productivity pressure with little to no clerical back up and assistance for nonbillable patient intervention. Vacation during holidays has to be requested months in advance and approval is based on availability of coverage. Not enough PRN staff and company refuses to use agencies so frequently NO coverage available and expectation is that staff will just handle it.

Advice to Senior Management – Support the rehab team and program by providing needed supplies/equipment, seeking rehab nurses for rehab units and not just LTC nurses; show staff you value them and make effort to retain good employees, not just let them become frustrated and then leave. Put your money where your mouth is......invest in hiring a LARGE pool of PRN staff or bite the bullet and agree to work with a therapy agency to be sure pts get the care they deserve and staff get the chance to take off time.

No, I would not recommend this company to a friend

Former Employee – worked at Brookdale Senior Living full-time

Pros – It's a quiet place to work. Decent pay.

Cons – It's too quiet in the office (Depressing). Gossip circles abound. No respect for long-time employees. Change happens at a snail's pace.

Advice to Senior Management – Upper-managment is part of the problem. Some of the long-time managers have burned out and become ineffective.

No, I would not recommend this company to a friend