Brookdale Senior Living

www.brookdaleliving.com

Brookdale Senior Living Reviews

Updated January 28, 2015
Updated January 28, 2015
531 Reviews
2.7
531 Reviews
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T. Andrew Smith
154 Ratings

Review Highlights

Pros
  • Residents are great; make your 8-hour shift worthwhile (in 14 reviews)

  • Feel as if I make a difference in the lives of the residents (in 8 reviews)


Cons
  • This is verbalized by upper management so often, but never actually followed in truth (in 32 reviews)

  • Heavy turnover of management as well due to Work life balance out of proportion (in 11 reviews)

More Highlights

Employee Reviews

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  1.  

    Focus is on making money for stock holders not on growing the staff or providing care to the residents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Seattle, WA
    Current Employee - Director in Seattle, WA

    I have been working at Brookdale Senior Living full-time (more than 3 years)

    Pros

    Large company allows easy transfer opportunities - in all states but 2.
    Good on line training system.
    Nice uniforms.
    Pretty name tags.

    Cons

    Little support from Executive or Regional Teams.
    Little focus on resident care.
    Little focus on associate growth.
    Lots of focus on growing revenue.
    No work/life balance for managers or department heads. High turn over.

    Advice to ManagementAdvice

    Talk to the staff that support this company. Conduct Town Hall Meetings to see what the true needs are of each community, associates, residents and families. Allow us all to see and feel that there is more to you that someone sitting behind a computer, crunching numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Brokedale getting filthy rich off the old and sick. Fancy buildings do NOT equal good care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Laguna, Los Angeles, CA
    Former Employee - Vice President in Laguna, Los Angeles, CA

    I worked at Brookdale Senior Living

    Pros

    Caring for Seniors is always rewarding. Trying to sell them services they will never get is sickening

    Cons

    Lying and selling services to Seniors knowing that they will never receive the care they deserve and are paying for. The only thing Brookdale cares about is stock share holders profits and their budget. Corporate put out a company wide email last week telling all management to write Glassdoor with positive PR because they are afraid everyone can see the truth on this site and it will affect occupancy and their bottom line. They should have focused instead on actally improving morale by keeping their promises and quit cutting staff hours providing care to the residents!!! Pay care staff more than $10! Get rid of greedy money Grubbing top heavy Directors and VP's who add no value. Why should so many people get rich off the backs of the Elderly and sick?? Instead of paying for slick salespeople and constant training meetings conference calls...pay to provide real care like you promised.

    Advice to ManagementAdvice

    I hope one day you are old or sick and have to live in one of your own facilities

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good company gone bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations
    Former Employee - Operations

    I worked at Brookdale Senior Living (more than 8 years)

    Pros

    Salary not bad, benefit package choices good. There are many good people with the desire to do well and serve residents.

    Cons

    Old Emeritus is now new Brookdale. Culture is no longer the driving force.

    Advice to ManagementAdvice

    Stip pushing for a minute, give low level associates time to catch their breath and provide a forum that allows for honest feedback without fear of retribution. Money and the stock market should not be the main focus when taking care of elderly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Coldhearted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA in Concord, NC
    Current Employee - CNA in Concord, NC

    I have been working at Brookdale Senior Living

    Pros

    Residents are great, but staff is horrible

    Cons

    Staff and Administration are unorganized and childish. No communication between the two. Pay is ridiculous for a CNA

    Advice to ManagementAdvice

    Stop being so uncompromising to staff. And the rude behavior of management is why they can't keep any staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Family Values are gone forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Director in Albuquerque, NM
    Former Employee - Executive Director in Albuquerque, NM

    I worked at Brookdale Senior Living

    Pros

    All of the pros left with Emeritus. There is a Brookdale on every corner just like McDonald's. It is a " cookie cutter " operation. Training is easy due to the fact that there is very little. Regulatory compliance is easy also, they make up the riles as they go along.

    Cons

    The Cornerstones are not worth the paper they are printed on. Vacation and sick leave accrue but are difficult to use due to under staffing. There is not enough money available at most facilities for basic needs.

    Advice to ManagementAdvice

    Read your own associate handbook and follow your policy. Read your cornerstones and give them their due. Remember the residents and provide great care. Value your employees and treat them with respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    TOO MANY CHIEFS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Activity Assistant in Arlington, TX
    Former Employee - Activity Assistant in Arlington, TX

    I worked at Brookdale Senior Living

    Pros

    Decent pay and benefits...the relationships with the residents are priceless.

    Cons

    Hours cut after being there about a month due to low residence count. The rules changed every day., so you did not know from day to day what the rules were. A lot of back stabbing and gossip in the front office. Very disappointed in upper management. I was screamed and yelled at in front of residents by my immediate supervisor. The upper management did nothing but protect him....Many other employees have left because of this person. They also expect you to be there several days a week, but only few hours a day....

    Advice to ManagementAdvice

    Stop covering up for a department supervisor that is a big liability to you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Nightmare employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager Home Health
    Current Employee - RN Case Manager Home Health

    I have been working at Brookdale Senior Living

    Pros

    Pay. And that's if you can handle the stress and back stabbing that comes with working for Brookdale.

    Cons

    Shady and secretive managers. Fire people who don't agree. Punishment for speaking up. Make changes to positions without involving the people who will actually be affected by the workflow

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Stuck in a "Call Center"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Living Advisor in Brentwood, TN
    Current Employee - Senior Living Advisor in Brentwood, TN

    I have been working at Brookdale Senior Living full-time (more than a year)

    Pros

    When I first started, there were a lot of great people who truly cared about our prospects and residents.

    Cons

    Since Tricia Conahan joined the company as CMO, things have gone downhill. She has implemented "marketing campaigns" that have made no sense, and have clearly not brought any revenue into the company. She is also trying to steer away the focus from our residents to the money. The mission used to be "Worry about the people first, and the bottom line will take care of itself." This is no longer the case. We have law suit after law suit and our residents are leaving in droves.

    Advice to ManagementAdvice

    Listen to the people doing the actual work. Spend a day, or at least an hour, figuring out what we do, and focus your efforts on what works.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    very unethical management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Caregiver in Sun City West, AZ
    Current Employee - Caregiver in Sun City West, AZ

    I have been working at Brookdale Senior Living part-time (less than a year)

    Pros

    the compensation was really good

    Cons

    management allows residents to get abused and not do anything about it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Racist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Help Desk in West Allis, WI
    Former Employee - IT Help Desk in West Allis, WI

    I worked at Brookdale Senior Living as a contractor (less than a year)

    Pros

    If your lucky enough to find a man/good boss/trainer in the company you dont have to get alot of work and you can work from home

    Cons

    The place is racist.....women have to dress up men can were what they want. If you're black u will b workin more or getting paid less.

    Advice to ManagementAdvice

    Tear the company down and rebuild it

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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