Brookstone
3.2 of 5 156 reviews
www.brookstone.com Merrimack, NH 1000 to 5000 Employees

Brookstone Reviews in Merrimack, NH

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3.7 7 reviews

                             

50% Approve of the CEO

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James M. Speltz

(2 ratings)

50% of employees recommend this company to a friend
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    • Approves of CEO

     

    Corporate Offices

    Anonymous Employee (Current Employee)
    Merrimack, NH

    ProsGreat brand. Unique blend of businesses - Mall stores, Airport stores, Catalog, Website and Wholesale. Smaller business feel - not weighted down by many layers and silos. Team spirit growing under recently placed CEO that came up through the company over the past 15 years.

    ConsCEO position has been a revolving door, all placed from outside the company. This caused too many shifts in strategy and senior leadership.

    Advice to Senior ManagementRe-invest in the brand. People love this brand - more people should be exposed to it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Worked here 6 years

    Anonymous Employee (Current Employee)
    Merrimack, NH

    ProsMany good people to work with.

    ConsThe holiday season is their busiest time- whether in the stores or at corporate. Expect to work 7 days a week.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Nice People, Bad Business

    Anonymous Employee (Former Employee)
    Merrimack, NH

    Pros- Nice people
    - Flexible Hours
    - Great perks
    - People are open about their work

    Cons- Been through 3 CEOs over the last 2 years
    - Constant change for change's sake (due to ownership's insistence)
    - People overworked
    - Very poor and unsustainable business model

    Advice to Senior ManagementOverhaul the entire business model. No one wants to spend $20 on a product they can buy on Amazon for $5.

    Funnel significantly more resources towards the IT department. The amount of support needed for the internal systems and applications are frustrating employees in the IT department, given the lack of resources.

    Persuade ownership that this is the right direction to go. I am convinced senior management understands all of the issues, but ownership constantly prevents any progress from being made.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Lots of new things going on at once. Some good Some Bad

    Manager (Former Employee)
    Merrimack, NH

    ProsGreat Products - Industry Leader - Some Cool Employees - Has a multichannel approach that many companies no longer have.

    ConsOverpriced Items - Not much focus on core products - Groupthink - There are groups and clicks in management that protect themselves and their friends.

    Advice to Senior ManagementPick a direction carefully and then head towards it - Don't pick decisions easily and then change directions constantly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Overall working at Brookstone was a positive experience

    Regional Manager (Former Employee)
    Merrimack, NH

    ProsThe company seeks out unique merchandise to sell. The stores are fun to work in.There is a good succession planning program that allows assistant managers and store managers that have proved themselves to grow within the company. There is still a strong sense of teamwork in the field.

    ConsCompany changed once it was taken private. The culture of open and honest communication was reduced to "need to know". Most of the executives that made the company great were terminated and the new owners brought in many of their own players. Expense control became much more of a focus.

    Advice to Senior ManagementTry to recapture some of the "magic" that existed prior to the buyout. It was what allowed the company to go from the brink of bankruptcy to a successful IPO in 3 1/2 years. Everyone was focused on sales and profit and wanted the overall company to continue to grow. There were no silos.

    Yes, I would recommend this company to a friend

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    Flexible, but lots of turnover in employees at all levels

    Anonymous Employee (Former Employee)
    Merrimack, NH

    Prosgood
    location, uncongested commute if local

    benefits

    employee
    discount

    flexibility

    Conshigh
    employee
    turnover

    not
    thriving
    financially

    compensation not as competitive as in larger cities

    Advice to Senior Managementestablish and respect the chain of command.
    let people do their jobs

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    Very happy, great company to work for.

    Web Expansion (Current Employee)
    Merrimack, NH

    ProsCompensation is great and management is very concerned for professional growth as well as your personal growth. Everyone is very friendly.

    ConsI have yet to find a con. I have only been there for 2 months but everyone else seems happy there too.

    Advice to Senior ManagementBe a little quicker to realize when a temporary position is actually needed enough to be permanent. Don't stop being such a fun and trendy company.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Brookstone reviews and ratings in Merrimack, NH — including employee satisfaction and approval rating for Brookstone CEO James M. Speltz . All 7 reviews posted anonymously by Brookstone employees.