Brookstone Reviews

Updated August 28, 2014
Updated August 28, 2014
175 Reviews

3.2
175 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
James M. Speltz
38 Ratings

Review Highlights

Pros
  • 30% employee discount on brookstone products (in 13 reviews)

  • Lots of training, great products, interesting customers (in 9 reviews)


Cons
  • If you don't meet sales goals, it's always your fault (in 10 reviews)

  • Management wants you to sell a BIG TICKET item for them every month (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not horrible, but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Los Angeles, CA
    Former Employee - Retail Sales Associate in Los Angeles, CA

    I worked at Brookstone part-time for less than a year

    Pros

    Great products to sell, and included introductory training the first day. Friendly atmosphere in general.

    Cons

    Inflexable management who feel pressure from upper management to push us to hard sell customers

    Advice to ManagementAdvice

    Have a better way to manage the schedule. More training.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    I loved it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Brookstone full-time for more than a year

    Pros

    This is a company with a heart. Part of the mission statement is to have fun at work and give the customers a fun experience in the store

    Cons

    Typical retail. Lots of long hours especially if your leadership team is understaffed.

    Advice to ManagementAdvice

    Don't sell out. Keep your human touch with your managers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookstone

    Pros

    Loved going to work and playing with all Cool stuff

    Cons

    Sales program caused friction between associates

    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager
    Current Employee - Store Sales Manager

    I have been working at Brookstone full-time for more than 3 years

    Pros

    Cool innovative products. Quirky interesting customers, Very fun atmosphere

    Cons

    PAY IS LOW. Lack of communication from upper management. I always feel like they are reactionary which has led to several bankruptcies in the company's history. There is also a lack of partnership amongst the store managers within the dirstict.

    Advice to ManagementAdvice

    Better planning with more forthright communication. Having your bonuses cut while increasing the responsibilities of the managers was a poor idea and should be revisited.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Learning experience but annoying responsibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Sales Associate  in  Garden City, NY
    Former Employee - Sales Associate in Garden City, NY

    I worked at Brookstone part-time for more than a year

    Pros

    Meeting new people, good discounts, work-life balance, assistant managers were helpful and friendly

    Cons

    Irritating and hard to meet sales goals, general manager is always on your back about sales

  7.  

    Great People but more compensation for its people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Sales Manager
    Former Employee - Store Sales Manager

    I worked at Brookstone full-time for more than a year

    Pros

    If the store you are working in is doing well, then the environment is amazing and fun! you will meet all types of great people. you will make friendships that will last a lifetime and have great contacts. especially great if your in college and just passing through.

    Cons

    if you are looking for this job as a career, i recommend you get everything in writing or look else where in the retail community .

    Advice to ManagementAdvice

    take care of your store management and compensate them for what they are worth. the majority of other retail stores are paying their career people a lot more that is equal to what the average for retail management is out there.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Fun place to work during holiday season

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookstone

    Pros

    30% discount on all items
    Helping customers try out all the cool gadgets

    Cons

    Management pushes really hard for you to make sales

  9.  

    Pushy sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Costa Mesa, CA
    Current Employee - Sales Associate in Costa Mesa, CA

    I have been working at Brookstone part-time for less than a year

    Pros

    Getting to play with the newest toys, temperpedic discounts, flexible scheduling.

    Cons

    Very low pay, pushy sales.

    Advice to ManagementAdvice

    To give incentives to reach sales quota, find ways to motivate the sales person to make them want to go above and beyond. And set the bar lower then selling twenty massage chairs before you see a reward for your hard work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Challenging! Neat products!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookstone

    Pros

    Great products and FUN!! Learning daily was wonderful!

    Cons

    HORRIBLE UPPER MANAGERS ESPECIALLY DM's!

    Advice to ManagementAdvice

    DO not scare your teams be kinder and SUPPORT them! PROMOTE and PAY your talent!

  11.  

    Fun, High Energy, & good Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Brookstone full-time

    Pros

    Incredible team atmosphere!! 9 stores within my district and ALL stores were willing to help during inventories, instances where we were understaffed, and product sharing to ensure the happiness of a guests. Our DM visited on a bi-weekly basis, which was great. The visits offered a lot of coaching and training which gave room to grow and to show off your skill set, internal promotions are HUGE and very accessible if willing to relocate sometimes.

    Cons

    Day to day business is ran primarily of managers. full time managers are given over time, part time managers are offered 15-30 based on availability and skill set. If you do not receive a manager position, your part time schedule may be as low as 8hours per week with a max of 15.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Brookstone? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.