Brookstone

  www.brookstone.com
  www.brookstone.com

Brookstone Reviews

Updated December 8, 2014
Updated December 8, 2014
193 Reviews
3.1
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James M. Speltz
46 Ratings

Review Highlights

Pros
  • 30% employee discount on brookstone products (in 14 reviews)

  • Great products to sell, and included introductory training the first day (in 11 reviews)


Cons
  • It's more like you shadow them for not even a day and then they expect you to meet your sales goals (in 13 reviews)

  • Inflexable management who feel pressure from upper management to push us to hard sell customers (in 8 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Working at Brookstone was a joy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in South Bend, IN
    Former Employee - Sales Associate in South Bend, IN

    I worked at Brookstone part-time (more than an year)

    Pros

    They payed more than other retail stores.

    Cons

    They paid me with some weird debit card until I requested checks.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Memorable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Murray, UT
    Former Employee - Sales Representative in Murray, UT

    I worked at Brookstone

    Pros

    Busy and u get to interact with the customers in a way that I'v enjoyed most out of all of my other past jobs!

    Cons

    Nothing really now cus they switched their sales numbers to house collective instead of individual sale numbers.

    Advice to ManagementAdvice

    No advice Ur doing well as is!!

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not bad, a good job while in school

    Former Employee - Second Assistant Sales Manager in Wellington, FL
    Former Employee - Second Assistant Sales Manager in Wellington, FL

    I worked at Brookstone part-time (more than 3 years)

    Pros

    It's very cool to play with all of the new products coming out, being on top of what's "fresh" and cutting edge. Company philosophy was "be serious about your work but not about yourself."

    Cons

    They disregard minor laws, and during holiday season forget it. You'll never be bored but get used to 13hr days with 5 minutes to eat.

    Advice to ManagementAdvice

    Notice those who actually want to be there more.

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  5.  

    A fast paced work environment with growth opportunities for those willing to work and wait for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Buyer in Merrimack, NH
    Current Employee - Assistant Buyer in Merrimack, NH

    I have been working at Brookstone full-time (more than 3 years)

    Pros

    Most peers will offer assistance and teach new skills when requested and there are Career Growth opportunities if you are willing to work and wait for them. The Culture is typically positive and nurturing. Recent new ownership has allowed for company growth again. The employee discount and 401K matching is nice too!

    Cons

    Unfortunately, proper training is lacking in many cases due to high turn over the last couple of years. Benefits are a bit lacking unfortunately. There is no tuition assistance and very little support for personal growth.

    Advice to ManagementAdvice

    In some cases, management should give a little more focus and support to their direct reports as well as being more open and try to do away with the "need to know" attitude.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Descent for the season

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Orland Park, IL
    Former Employee - Seasonal Sales Associate in Orland Park, IL

    I worked at Brookstone part-time (less than an year)

    Pros

    Selling interesting items, and during the holiday season it's easier to up sales since people are shopping for unique gifts.

    Cons

    Management is somewhat all over the place.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    This job makes me happy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Kittery, ME
    Current Employee - Anonymous in Kittery, ME

    I have been working at Brookstone full-time (more than 5 years)

    Pros

    Fun Manager. Positive work environment. The product is so much fun to sell.extra pay if you make your goal. I look forward to go to work everyday. I want to stay with this company for a long time. There is also room for advancement. Fun coworkers.

    Cons

    I like everything about my job and the company.

    Advice to ManagementAdvice

    Share more information with us. Invite us to help on projects.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    My job is great!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Kittery, ME
    Former Employee - Sales Associate in Kittery, ME

    I worked at Brookstone part-time (more than an year)

    Pros

    High quality product that is fun to sell. Great discount. Company is moving in the right direction. Great local management and awesome co workers. Look forward to coming to my job everyday.

    Cons

    Would like more hours. Waiting for a full time position to open up.

    Advice to ManagementAdvice

    Keep on doing a great job of making this a fun company to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at Brookstone part-time (more than an year)

    Pros

    Decent pay for a first job.
    Managers are usually very flexible with school schedules.
    Decent discount.
    If you're into selling there are a decent amount of incentives.

    Cons

    If you sell a 4,000 dollar chair or mattress, you only make a 100 buck (usually only during holidays).
    Typical manager issues.
    Some of your coworkers will leech your sales, so its important to monitor your customers.
    I worked at one of the best selling stores and the works barely got any benefits from selling so well. most of the perks went to management.

    Advice to ManagementAdvice

    Offer better incentives for employees who sell well. If a particular store is doing well, don't just reward the store manager and expect rewards to trickle down to regular employees. If a store does well because I'm selling a ton of product, don't send the manager on a cruise and think I'll be satisfied with the 20 dollar cake the manager "rewards" the team with.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Poor management and lack of direction and foresight made for a dysfunctional workplace.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookstone

    Pros

    The products are great, and it can be a challenging and fun place to work if the management at that particular store has a vested interest in your success as well as theirs.

    Cons

    Poor management. They expect you to be an expert seller and come down on you when you don't sell high priced items. They also try to use "competition" as a motivator for sales associates to do better than their coworkers, instead of fostering the development of sales skills and encouraging strong sales associates to share their knowledge and experience with newcomers. *It's important to note that I only worked at one of these stores and there may be some really great stores within this company.

    Advice to ManagementAdvice

    Re-evaluate your management model, in the brief time I offered my services to your company I saw too many great sales associates come and go in a matter of weeks. The store would do much better if you cared more about your employees and they, in turn cared about their job with you.

  11.  

    Is the business ever going to turn around?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookstone full-time (more than 8 years)

    Pros

    The commitment and dedication of the people I work with.

    Cons

    Lack of leadership, no organizational culture, inconsistent direction, frustration and negativity at all levels.

    Advice to ManagementAdvice

    Get your act together. Hire a VP of Stores, E-commerce,HR and Marketing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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