Brookstone Reviews

Updated March 26, 2015
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3.0
227 Reviews
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Recommend to a friend
Approve of CEO
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James M. Speltz
57 Ratings

Pros
  • 30% employee discount on brookstone products (in 14 reviews)

  • Great products to sell, and included introductory training the first day (in 11 reviews)

Cons
  • It's more like you shadow them for not even a day and then they expect you to meet your sales goals (in 13 reviews)

  • Inflexable management who feel pressure from upper management to push us to hard sell customers (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Interesting experience; learned a lot about sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Menlo Park, NJ
    Former Employee - Sales Associate in Menlo Park, NJ

    I worked at Brookstone part-time (less than a year)

    Pros

    Good amount of training, worked together with the manager, easy-going job, co-workers and managers were really nice and helpful and resourceful.

    Cons

    Little time for breaks, always standing up on your feet greeting customers in and out. I was exhausted by the end of the day.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Holiday Hype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Frisco, TX
    Former Employee - Sales Associate in Frisco, TX

    I worked at Brookstone part-time (more than a year)

    Pros

    I really enjoyed the holidays there with the fast pace environment. It was an easy job to pick up and I got really good at it pretty quickly. All the gadgets were fun to play with and show off to customers. Very entertaining atmosphere.

    Cons

    I wasn't really paid much for the amount of work and effort that i was putting in. And to be honest, once the winter was over, the pace of the job really slowed down and seemed to be a little boring. It seemed like no one actually wanted to buy a lot of the gadgets anymore. There was low moral and no other motivations to sell. Like commissions on more items.

    Advice to ManagementAdvice

    Make your employees feel a little more accomplished with some better incentives. Maybe a higher wage to start. And a more encouraging so that your employees actually want to come to work.

    Recommends
    Neutral Outlook
  3. First job, great coworkers, swindled me out of benefits and full time pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Sales in South Portland, ME
    Former Employee - Floor Sales in South Portland, ME

    I worked at Brookstone

    Pros

    The best reason to work here is the tech. There are some cool gadgets in there.

    Cons

    Sales goals can be impossible and sakes are stressed heavily.

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Brookstone at Hillsdale Mall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Manager in San Mateo, CA
    Current Employee - Stock Manager in San Mateo, CA

    I have been working at Brookstone

    Pros

    Really great staff members, laidback manager, you don't really feel like you're going to work, more like to hang out and talk to friends and customers.

    Cons

    Not enough pay compared to other places, corporate sometimes makes horrible choices which sometimes makes it hard to sell product.

    Advice to ManagementAdvice

    Management was really great, I would say maybe some extra time spent on ways to sell with newcomers would be good.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. A temporary job until you find something good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Brookstone

    Pros

    Discounts
    work with cool new products
    Free massages

    Cons

    No job security
    Upper management sets unrealistic goals
    Customers abuse products and returns are high
    Playground for children while parents shop

    Advice to ManagementAdvice

    Take care and really listen to your employees so you won't have such a huge turnover

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Assistant Manager in Atlanta, TX
    Current Employee - Second Assistant Manager in Atlanta, TX

    I have been working at Brookstone part-time (less than a year)

    Pros

    Amazing company to work for. The managers take time to give you leadership building. It's always a new cool product to learn about. Commission is a bonus not apart of your salary.

    Cons

    Lack of communication throughout the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. PAR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookstone

    Pros

    -freedom, easy, acceptabe pay. great clientel, sales model

    Cons

    -managment are clueless
    -no one cares about the overall success of the company
    -quality of products aren't worth price point

    Advice to ManagementAdvice

    get involved more... most bussiness is typically done on the weekends. Being there would be a great start.

    Recommends
    Negative Outlook
    Approves of CEO
  9. Look forward to coming to work everyday!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Kittery, ME
    Former Employee - Sales Associate in Kittery, ME

    I worked at Brookstone part-time (more than a year)

    Pros

    Great discount. Good quality products. Nice manager. Customer base easy lots of kids and guys. Fun and exciting products.

    Cons

    Some customers just come in and play with the products and sit in massage chairs that's the only annoying part.

    Advice to ManagementAdvice

    Should only let people who are serious on massage chairs.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Great, Fun,

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX

    I have been working at Brookstone

    Pros

    You get to demo and show to customers the items that we have. Associate discount is good too, which is 30%.

    Cons

    The sales goals are really high, very unrealistic to sell as many units as the company tells us to sell. This won't motivate the company to sell like they should.

    Advice to ManagementAdvice

    Try to go back to what made brook stone great. This store is starting to depend on one item (chairs) only. the massage chairs are becoming more of a deterrent in reality, a lot of people aren't buying as much in my opinion because of the chairs

    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Assistant Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookstone

    Pros

    Great culture, good people to work with.

    Cons

    Dead hours, store hours (airport location), customers

    Advice to ManagementAdvice

    NONE! Excellent management team

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