Brown Shoe Reviews

Updated August 22, 2015
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3.0
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Brown Shoe President, CEO, and Director Diane M. Sullivan
Diane M. Sullivan
91 Ratings

Pros
  • Work-life balance is very good as well (in 11 reviews)

  • employee discount and nice working envoroment (in 17 reviews)

Cons
  • Really don't have good quality of upper management (in 16 reviews)

  • There are assistant managers who make more money than some store managers (in 12 reviews)

More Pros and Cons

278 Employee Reviews

Sort: Popular Rating Date
  1. Merchandise Planner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Brown Shoe full-time

    Pros

    Good company to work for, they really care about their people and it shows.

    Cons

    the office can be very "clicky"


  2. Assistant manager at 1.1 mil volume

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Baltimore, MD
    Current Employee - Assistant Manager in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Brown Shoe full-time

    Pros

    Great customer base, great foot in the door type job. Have plenty of time to master position if store manager is willing to let you.

    Cons

    Upper management likes to micromanage, too focused on numbers, employee discount is extremely unfair for the work put in, pay is too low for single coverage days each day.

    Advice to Management

    Pay the employees for the job You want them to do, give time limit on training in smaller volumes. Hold store managers accountable if not met. Lastly, listen to the employees more. Corporate will listen but not each district manager cares about all of their team members.


  3. Big Company Resources/ Small Company Attitude

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Development Coordinator in New York, NY
    Former Employee - Product Development Coordinator in New York, NY
    Doesn't Recommend
    Approves of CEO

    I worked at Brown Shoe full-time (More than a year)

    Pros

    -Salary w/overtime -relaxed dress code -midtown location -pleasant people

    Cons

    -no work/life balance possible -often times not a real team environment

    Advice to Management

    watch pointless spending hire actual product dev managers, not just designers appointed the role of supervisor


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  5. Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Minneapolis, MN
    Current Employee - Assistant Manager in Minneapolis, MN
    Doesn't Recommend

    I have been working at Brown Shoe (More than a year)

    Pros

    Pretty flexible if you're in school It's a pretty fast paced job during back to school season so shifts go by fast.

    Cons

    AWFUL work-life balance Pathetic yearly raises of less than 50 cents No room for growth Their culture involves upselling constantly

    Advice to Management

    Keep your employees happy! If they are happy people will want to stick around.


  6. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    No opinion of CEO

    I have been working at Brown Shoe full-time (Less than a year)

    Pros

    Love the discount. Pay is reasonable but considering I'm in a very high volume store, it could be better. Benefits aren't bad, but they should provide more vacation time.

    Cons

    At my location, because we are high volume and right outside a dangerous city, I spend most of the day feeling like a security while trying to get shipment out and organized. Can be extremely stressful because of this.

    Advice to Management

    Get security. Your people do not feel safe most of the time. Give more hours to high volume stores to process shipment overnight. Being so high volume, expecting the customer connection all day every day, while performing price changes and other tasking associated with processing shipment, is extremely unrealistic. Move the best assistants to the higher volume stores. Get cameras and security tags on high theft products. Trust your employees more than your customers, and you won't have such high turnover.


  7. They do not promote from within.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Clayton, MO
    Former Employee - Anonymous Employee in Clayton, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Pro - the discount on shoes.

    Cons

    They do not promote from within. No career development. Most jobs are a dead end.


  8. Eh..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Brown Shoe part-time (Less than a year)

    Pros

    For an associate: Easy training, very little tasks to do. Pretty much moving shoes on the walls and runs, cash register, unpack shipping and break down boxes..consult with customers and sell things, straighten by skew numbers, and flip the store when its back to school. Mop occasionally and sweep every night. Not hard at all and im a teen. Also very flexible with your schedule. Assosiate discount up to 30% and guest discount as well.

    Cons

    No holiday pay since im part time, very strict company rules to protect against internal employee theft and external theft. Check your bags when you leave the store at end of shift. Must memorize things in case a director comes in from the corporate. Such as VIP, (verify inspect people) etc..

    Advice to Management

    Be calm training new people. I was very nervous and i made a mistake on the register- and was kicked off.


  9. Helpful (1)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brown Shoe full-time (More than a year)

    Pros

    Love the people I work with and I love that I get to work with shoes. The hours are ok but could be better. And you get a great discount.

    Cons

    The pay is horrible for an assistant for the amount your responsible for. A lot of hours are spent working alone which leads to shrink and then you get blamed. Customer service doesn't back management up regarding return policies so you get in trouble.

    Advice to Management

    Pay your employees more considering the job is more physical then other retail jobs. Also be a little bit more lienent on dress code considering we spend all day moving rows and rows of shoes.


  10. Great company if you donʻt work in the call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brown Shoe full-time

    Pros

    The company gives a great discount on shoes and has special events.

    Cons

    Customer care department is super nit picky. Calls are graded and you are reprimanded for the smallest mistake. Method of grading calls is too ridiculous. Management was not good.


  11. Store sales manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Sales Manager in Woodstock, GA
    Current Employee - Store Sales Manager in Woodstock, GA
    Recommends
    Positive Outlook

    I have been working at Brown Shoe full-time (More than 10 years)

    Pros

    Great company to work for. They take great care of their employees and provide excellent benefits.

    Cons

    Evenings, weekends, and holidays. Hard to find reliable help .



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