Brown Shoe

www.brownshoe.com

Brown Shoe Reviews

Updated January 23, 2015
Updated January 23, 2015
249 Reviews
3.1
249 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Brown Shoe President, CEO, and Director Diane M. Sullivan
Diane M. Sullivan
77 Ratings

Review Highlights

Pros
  • Also good environment for young parents - work-life balance is highly emphasized (in 11 reviews)

  • The job comes with a really good employee discount, making it great for anyone with growing children (in 17 reviews)


Cons
  • Terrible upper management with the DM often ignored by SM (in 16 reviews)

  • There are assistant managers who make more money than some store managers (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great job to establish yourself as a hard worker.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown Shoe

    Pros

    I worked here during college and it helped me establish some of the best soft skills one can have in your career. Even if you do not have much experience, as long as you know your facts in whatever field you are studying, expressing your knowledge you gained from this company and dealing with customers.

    Cons

    It is not a career in my opinion. However it was great for high school and college when needed.

  2.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Brown Shoe

    Pros

    Discounts on products, great co-workers

    Cons

    Lack of leadership, high turnover, insufficient training

    Advice to ManagementAdvice

    Invest more time to properly train key staff

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great Place if you love shoes.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown Shoe

    Pros

    Working at Brown Shoe was a great experience as well as a great environment to work in as a graduate.

    Cons

    I do not have any cons for the company.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Top Employer of Top Talent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Brown Shoe full-time (more than 5 years)

    Pros

    The pros of working for this company are many... Environment, Defined company culture, Room for growth, Great benefits, Very good leadership, Company compliments the talent and vice-versa, Teams members are great, Excellent work life balance and the ability to be who your are.

    Cons

    1. Like many companies right now, we are doing more with less. It isn't necessarily a con, just the way things are in many companies right now. On the plus side, you are never board.

    2. Some Directors give under performers better ratings on their review than they deserve and in turn those individuals get to hang around longer than they should. This effects the team. This could be due to the director of the team not wanting to look like they have failed.

    Advice to ManagementAdvice

    The group of directors is a click. It is difficult to get "in" with them, and sometimes you feel like an outsider on your own team.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Sales Associate/Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Waterloo, IA
    Former Employee - Sales Associate in Waterloo, IA

    I worked at Brown Shoe part-time (more than 3 years)

    Pros

    I enjoyed working at Brown Shoe. The store had a great climate and my coworkers were fun to work with. The store pushed excellent customer service, which is a good skill.

    Cons

    The job began at a low pay scale.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown Shoe

    Pros

    easy job to do. No real skills needed

    Cons

    dealing with people is a pain at times

    Advice to ManagementAdvice

    better wages

    Doesn't Recommend
    Neutral Outlook
  8.  

    A contractor for 6 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brown Shoe

    Pros

    For women, it's great because you get shoes at a discount.

    Cons

    Leadership training is very limited.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Minneapolis, MN
    Current Employee - Assistant Manager in Minneapolis, MN

    I have been working at Brown Shoe

    Pros

    Decent weekend hours, ok pay. Not the most stimulating job ever.

    Cons

    Rude customers
    Theft
    Short staffed
    No payroll
    Too pushy with rewards, and no immediate benefits for the customers

    Advice to ManagementAdvice

    Hire more assistant managers, give them the incentive to stay.

  10.  

    Its great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown Shoe

    Pros

    flexible, learning opportunity, good for first job

    Cons

    boring, bad hours, only managers get a good amount of hours

    No opinion of CEO
  11. 2 people found this helpful  

    Horrible Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at Brown Shoe full-time

    Pros

    It's a paycheck and there is a small discount on shoes (30% off at Famous Footwear and shoes.com)

    Cons

    If you're looking for a career, Brown Shoe is not a good choice. I saw many people come into the company and get stuck in an entry level position for years. If someone excels at their job, management keeps them in that role rather than moving them up to a higher level. Upper management has chosen the people they see as the future leaders in their organization and those are the people who are spoon-fed positions (regardless of if they excel at their current role) while the others sit and wait.

    As for the culture itself, there was not very much privacy. Cubicles are low and you can see everyone around you. Meaningless, gossipy conversation is the norm, and your fellow employees are absolutely watching the clock for you. VPs don't even get offices meaning if you need to have a private conversation with your manager, it is likely that everyone will know your business and be gossiping about it by the end of the day. In my department there were two women who were especially cruel. When I went to my manager, she admitted that there were several complaints but never actually did anything about it.

    I think the biggest issue with the company is the upper management. It is obvious that business as usual is not working. However, instead of empowering their people to think outside of the box and try new approaches, they point the finger at people. This creates a culture of fear, especially since layoffs are commonplace. The entire shoes.com buying team was laid-off, because they didn't think they were good at their jobs. However, they then had those same people train the new people before they left. How is this supposed to fix the problem that the current process does not work? It is setting up your replacement team for failure.

    I would not recommend this company to a friend or stranger.

    Advice to ManagementAdvice

    Understand that there are talented people within your organization and actually develop them. Practice what you preach when it comes to development.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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