Brown & Toland

  www.brownandtoland.com
  www.brownandtoland.com

Brown & Toland Reviews

Updated December 12, 2014
Updated December 12, 2014
43 Reviews
2.2
43 Reviews
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Brown & Toland CEO Richard Fish
Richard Fish
36 Ratings

Employee Reviews

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  1.  

    This is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brown & Toland full-time

    Pros

    Everyone is so friendly and supportive.

    Cons

    There is limited time off.

    Advice to ManagementAdvice

    Communication can always be improved.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    So disappointed in this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee
    Current Employee - Employee

    I have been working at Brown & Toland full-time (more than 3 years)

    Pros

    There are some really nice people here, but the not nice people bully and bring down the morale of the organization. You can see the sadness and emptiness on employees' faces much of the day.

    Cons

    There are some really nice people here, but the not nice people bully and bring down the morale of the organization. You can see the sadness and emptiness on employees' faces much of the day. There is no such concept of developing employees in most departments here. There are peole who have been in the same positions for 20 years here and have never been never had the opportunity to grow or develope, which blows my mind.

    Advice to ManagementAdvice

    Act as servant leaders and not like you're too busy for the people who are actually making you look good. Don't look for sneaky ways to break their spirit and rememeber that we all put our pants on the same way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    42% turnover in outpatient case management department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in San Francisco, CA
    Current Employee - Case Manager in San Francisco, CA

    I have been working at Brown & Toland full-time (more than an year)

    Pros

    Across from the ballpark if you like baseball, across from muni street cars for easy commute from east bay.
    I believe coworkers work very hard and try to provide good services to our physicians and members.

    Cons

    The management does not appreciate or value their staff. About 10 out of the 12 people in my department who left in the past 6 months did so because they felt this way and has already tried to explain this to management or HR -but to no avail. They tend to look at you when you bring up constructive feedback as if they are shocked or really hurt.

    I am in the outpatient case management dept - under medical services. I have heard from other departments that there discontent too, but I can't verify. Maybe things will get better in a few years, but right now I would not recommend this company to anyone who wants a grow. There are currently no money for CEU, and little room for advancement. They promise things will get better or you will get a raise or promotion...but I have seen them string 4 people along.

    It is a fine place if you just need a job. BTW, get everything in writing or it won't be honored.

    Advice to ManagementAdvice

    Communicate and share information. That is empowering and engaging for staff. Truly appreciate and listen to staff. Invite outside consultant to train managers and all chains of command--up to the CEO. Have HR stop pretending that they are offering the top rate and over promise ("We will take care of you") when they are making offers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Production Over Rules Health and Safety

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Brown & Toland (more than 5 years)

    Pros

    Employees are nice and friendly and we're a tight knit group.

    Cons

    A cousin told me about Glassdoor the other day after I told him about what happened to me at work last week. He said this was a good avenue to share my thoughts so I'm here to tell my story. It isn't really a story, it's more a feeling of frustration. There was an incident last week where we, the employees started to smell fumes coming out of the vents. It started to irritate my breathing after 30 minutes of inhaling the smell. Facilities walked around with the building staff but didn't ask questions as to what we were experiencing. Some people complained to the person who worked In facilities but she was very dismissive. In other companies that I worked for, when this happened, it would be a no brainer to evacuate once we start smelling fumes but at Brown & Toland, it seems that they want us to keep working and be productive rather than watch out for our health. An employee engagement commitee was started by the CEO and there has been a push to improve communication but in this instance where we, the employees are inhaling what could be poisonous fumes, there were no communication at all about it. They want us to fill out these crazy questionnaires to help improve company wide communication but if the company cannot show concern when it truly counts, us worker bees will stay unhappy. Something needs to completely change and it starts with leadership attitude and sincerity.

    Advice to ManagementAdvice

    Please take us seriously and be sincere that you're truly concerned about us

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    RN Case Manager, Health Coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RN Case Manager/Health Coach in San Francisco, CA
    Former Employee - RN Case Manager/Health Coach in San Francisco, CA

    I worked at Brown & Toland full-time (less than an year)

    Pros

    Nice office, nice area of the city, easy to get to from public transportation. Competitive wages.

    Cons

    No training at all, even though they claim they will train you. I asked during the interview process.
    Very very little assistance from management when you go to them with concerns, actually I saw it work against people to the point of job termination.
    To change a job or promotion you have to be in good with the higher ups.
    Managers poorly trained to actually manage.
    You are not going to be doing what they say they are hiring you for - I saw this over and over.
    Extremely high employee turnover.
    Worst work experience of my life!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    From good to not good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown & Toland full-time (more than 5 years)

    Pros

    Nice area, ease of access to transit, personal growth is possible if you do it yourself, fair wages, some really nice people
    There were more in the early days but now.....:(

    Cons

    No assistance with parking
    Poor leadership with their own personal issues
    Terrible communication
    Very unclear reasons for advancement for some and making others lives miserable
    Office culture was very comfortable once but is now about watching your back and what you say to whom-
    you got a target on your head-hostile work environment if your boss doesn't like something about you
    High turnover for some departments
    Bonus structure is unstructured
    Benefit package is offered but other companies have a much better offering
    Unrealistic expectations from people who don't know what they are doing in the first place-the boss doesn't need to know everything but should trust the people under them to be giving them the right information but instead of not believing anything said to them from the get go. Always a losing proposition to both people

    Advice to ManagementAdvice

    Office culture and how people look at their workday are important. There is a level of fear that has overtaken the family kind of company it used to be. Sharks everywhere. Does it really need to be that way? Yes, you must change to stay alive, but the overturn in employees is costing you a fortune. It could be so different. The values are there and there are plenty of people who share them so you have that going for you, but the exit of leadership is not a good sign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good Place to Be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brown & Toland full-time (more than 10 years)

    Pros

    The management is not only keeping up with changes in medical care but are actually ahead of the curve. They are good to the employees and are very patient with those that don't quite get the fact that things have to change fast and move quickly if everyone's going to have a job in three years.
    PTO is good. Training is available but you may have to show some initiative and get it on line through the company sponsored sites.
    The importance of the physicians and members in the Brown & Toland equation is part of the culture.

    Cons

    The rapid changes in the medical industry. The decline in HMO membership (although management is on top of it). It may be time to start looking for a new, more spacious facility.

    Advice to ManagementAdvice

    Keep up the good work. Fill the empty senior management positions that are open. Shut down early on the occasional holiday - it does wonders for morale.
    Sit the negative folks down (you know who they are)., answer all of their questions, explain the goals and reasons for your actions and let them know the damage they cause.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Brown & Toland full-time (more than an year)

    Pros

    A real people person company

    Cons

    NONE: Except: There was no access to the roof on Fleet week

    Advice to ManagementAdvice

    Use Brown and Toland as an example of excellent management

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in San Francisco, CA
    Current Employee - RN Case Manager in San Francisco, CA

    I have been working at Brown & Toland full-time (more than an year)

    Pros

    Great culture and work life balance

    Cons

    Not many opportunites in nursing other than case management

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Brown & Toland full-time (more than 3 years)

    Pros

    Great company with lots of talented & dedicated employees. B&T is growing & changing it's business strategies to improve and remain competitive as health care evolves.

    Cons

    There are some unhappy employees and they need to move on so that job opportunites are afforded to new dedicated employees who really want to make a difference and take pride in their work.

    Advice to ManagementAdvice

    Continue to invest in new technology & innovate your workforce in order for us to work smarter and excel as a great team!

    Recommends
    Positive Outlook
    Approves of CEO

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