Bruster's Reviews

Pros

Friendly work environment, flexible hours, tips, competent staff and management, safe and secure buildings, constant upgrades from corporate, and free ice cream

Cons

long hours in high heat (windows constantly open to service customers), limited room for growth, little chance of management promotions, and often monotonous and boring work

Advice to Senior Management

Provide better feedback to workers, including tangible rewards (gift cards, paper certificates, etc.), as well as encouraging an upbeat work environment

Pros

-The people there are great. Made some good friends working there
-Flexible scheduling.
-Low stress environment
-Free take home! (double scoop in a cup please!)
-1/2 off for fam

Cons

-Pays not great (minimum, really)
-Many times there are not enough hours to go around so you may even need a second job if you need money.
-Not a con for me but its a lot of customer service, obviously

Advice to Senior Management

Na see you got that chocolate cake batter recipe all wrong now. Shoulda been regular cake batter ice cream with a fudge swirl not a mix... *amateurs

Pros

Flexible with schedules
Free Ice Cream

Cons

Mostly employed to high school students
Little vital communication between employees and management
some employees had worked more than seven years (no raise in wage, highest promotion is shift leader which pays marginally more than regular workers)
no tips

Advice to Senior Management

Raise the wage.
respect the new employees
Keep a closer eye on shift leaders
try less to be corporate douchebags

Pros

Easy
Discounts on Ice cream
Good environment
Friendly

Cons

Monotonous
Lack of change
Low pay
No opportunity for advancement

Advice to Senior Management

More new products.

Pros

Friendly people, and a competent manager

Cons

Raises are far and few

Pros

It was easy, the pay equals the amount of work

Cons

no where to go as far as advancing

Advice to Senior Management

listen to your employees

Pros

Good, easyjob with flexible hours. Customers are in a grateful happy mood which makes the job all the more fun and easy. Good first job.

Cons

Can get a little slow in the winter.

Advice to Senior Management

Great job keep up the good work.

Pros

Bruster's offers a great environment.

Cons

I did not like having to work weekends.

Advice to Senior Management

...

Pros

A clean, friendly, fun place to work. Often hire as young as 14, depending on laws. I got my first job there when I was 15 and I couldn't have asked for a better experience. Compared to most other restaurant businesses, closing is quick and pleasant. It's fun to serve ice cream, you get to sample the flavors. As an employee, on days you work you get free soda, and a free single scoop of ice cream or 50% off anything more.

Cons

As an employee you have to do everything: take orders, fill orders, and run them through the register. Especially if there's a drive thru, it can be a bit stressful because customers don't realize Bruster's is not a fast food joint and even when employees work as fast as they can, if the store is busy, they won't have their ice cream instantly.

When I worked there we had to count change back, meaning the register didn't tell us how much change we owed. Takes a little math skill but once you understand the concept it's no problem.

Advice to Senior Management

Don't understaff! Customers can be pretty mean when they have to wait.

Pros

Free ice cream, work experience, fun uniforms, work with staff your age, get to see neighbors and friends while at work.

Cons

Pay is minimal, employee turnover, unlikely to get a raise, lack of respect from managers or owners, and weight gain.

Advice to Senior Management

Give feedback on all employees. Don't talk to other young employees about their co-workers. Keep track of what employees are working hard so you can give them a raise (when you young, asking for a raise takes a lot of confidence).