Bruster's

  www.brustersicecream.com
  www.brustersicecream.com

Bruster's Reviews

Updated December 3, 2014
Updated December 3, 2014
42 Reviews
3.1
42 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Sahene
13 Ratings

Employee Reviews

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  1.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ice Cream Scooper in Marietta, GA
    Former Employee - Ice Cream Scooper in Marietta, GA

    I worked at Bruster's

    Pros

    Great work environment, coworkers were cool, were flexible with hours; could trade off one shift with another coworker pretty easily, got to eat free samples of ice cream!

    Cons

    need better trainers, started out got yelled at cause i didnt close properly, even though it was still my second week there, need to have at least 3 official trainers, not just the first person they find; had to learn a lot by myself or had to ask around.

    Advice to ManagementAdvice

    please improve your training.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company with wonderful managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Bruster's part-time (less than an year)

    Pros

    Worked there for 2 summers. Fun and friendly environment, managers are encouraging, ice cream is made in the back and it's delicious!

    Cons

    Working nights and weekends isn't ideal, but it really is great for a first job or a summer job

    Recommends
    Approves of CEO
  3.  

    Wonderful! First job in high school

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scooper/Crewleader in Cumming, GA
    Former Employee - Scooper/Crewleader in Cumming, GA

    I worked at Bruster's part-time (more than 5 years)

    Pros

    Flexible schedule, free ice cream, customer service experience

    Cons

    simple work, hours are hard to get in winter

    Advice to ManagementAdvice

    Provide more opportunity for leadership in young employees

    Recommends
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  5.  

    It was a great first job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bruster's part-time (more than 3 years)

    Pros

    Great work environment and it was very easy to familiarize yourself to the menu and all the different flavors ice cream. It was also very easy to balance with school work. I worked here all throughout high school starting when I was 14.

    Cons

    It was a minimum wage job with little advancement opportunities. It was also hard to get the smell of ice cream off of your clothes when you left work. There were very few hours given in the winter time.

    Recommends
    No opinion of CEO
  6.  

    Decent environment, but stingy owners and lots of dirty work.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bruster's (less than an year)

    Pros

    I was able to maintain a flexible schedule. The job helped me to be better with customer service and put them first at all times. The place always smelled AMAZING, which could be good or bad :)

    Cons

    This is more of an individual location thing, but the owners never let us keep out tips. They were also very stingy when it came to customers, so we weren't able to give the best service possible.

  7.  

    Better than standard food industry job.

    Former Employee - Scooper/Crewleader
    Former Employee - Scooper/Crewleader

    I worked at Bruster's part-time (more than 3 years)

    Pros

    Flexible vacation allowances; got to work with small crews (2-5 coworkers) in a cooperative environment.

    Cons

    Dealing with ornery customers could be a drag. Very little room to promote within the scope of the store. Tendency towards short shifts.

    Advice to ManagementAdvice

    Provide longer, more consistent shifts.

    Recommends
  8.  

    Great first job in high school!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder/Shift Leader in Spartanburg, SC
    Former Employee - Key Holder/Shift Leader in Spartanburg, SC

    I worked at Bruster's part-time (more than 5 years)

    Pros

    Flexible schedules. Not very demanding. Easy to balance school. Fun place to work. Easy work. You get to sample ice cream! Customer service experience.

    Cons

    Pay is not that great. Hours are often lacking during off season. Weekend work. Sometimes you have to request a weekend day off just to have a weekend. They do try to give you at least 1 weekend day but it doesn't always happen. Hours are not long though so you can work plans around them.

    Advice to ManagementAdvice

    Show more appreciation to workers. They make you the money. Show less favoritism

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great job for teens

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scooper, Ice Cream Maker, Crew Leader
    Former Employee - Scooper, Ice Cream Maker, Crew Leader

    I worked at Bruster's part-time (more than 3 years)

    Pros

    Easy to get needed days off
    Friendly environment
    Flexible management
    Great tips
    Free ice cream

    Cons

    Standing for long periods of time without legit breaks

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good only as a summer job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ice Cream Scooper in Evans, GA
    Current Employee - Ice Cream Scooper in Evans, GA

    I have been working at Bruster's part-time (more than an year)

    Pros

    The only thing really good about this job is that they will work with your school schedule. You can take a lot of days off and get those days off. I loved the people I worked with and this job was extremely easy.

    Cons

    Crew leaders make more management decisions than the actual managers. These crew leaders are also young and most don't even have good management qualities. People are promoted to crew leader based on random mystery shops. Mystery shops determine how good your customer service. They were random and summer helpers typically never got mystery shopped. One of my co workers was mystery shopped 6 times and I did not get a single one. The crew leader promotion did not come with a raise at my store. They expected you to take on added stress and not receive proper compensation for it. The store also continually purchased outdated technology including the drive thru headsets. I couldn't hear anyone on the headsets. There really is no point in staying here because you will never be able to make more than minimum wage.

    Advice to ManagementAdvice

    Promotions should come with a raise no matter the store. Dissatisfied employees will only do the minimum and they will eventually quit. Employees should receive better than this

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Bring on the Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ice Cream Maker, Crew Leader in Glen Burnie, MD
    Current Employee - Ice Cream Maker, Crew Leader in Glen Burnie, MD

    I have been working at Bruster's part-time (more than 3 years)

    Pros

    Flexible schedule.... That's it... Seriously.

    Cons

    - Bad... BAD management.
    - Very disorganized
    - "Promotions" come without compensation. (Poor raises, if any)
    - Unnescessary stress from employees, managers, and customers.

    Managers all take off the same nights, leaving a Crew Leader (myself) in charge. This extra responsibility comes with no raise or even the slightest hint of recognition.
    I've worked at the same store for four years; I've been a 'Scooper', a 'Crew Leader', a 'Shift Manager', and an 'Ice Cream Maker'... All at the same time. Four years, no raise.. No recognition.

    Advice to ManagementAdvice

    Managers are supposed to MANAGE... Not unload their work on others.
    Stop giving Crew Leaders the Manger's work load and responsibility if you're not going to pay/treat them accordingly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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