Buchanan Technologies

  www.buchanan.com
  www.buchanan.com

Buchanan Technologies Reviews

Updated October 12, 2014
Updated October 12, 2014
17 Reviews
3.7
17 Reviews
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Jim Buchanan
2 Ratings

Employee Reviews

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  1.  

    Great place to learn and make money at the same time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buchanan Technologies full-time

    Pros

    Family oriented environment, good benefits (especially the education/certification ones), small company feel.

    Cons

    Not enough communication from the owner and other officers.

    Advice to ManagementAdvice

    Spend some time out at the remote offices, tell us about how the company is doing and share future plans.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Resume builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Center Analyst in Dayton, OH
    Former Employee - Support Center Analyst in Dayton, OH

    I worked at Buchanan Technologies full-time (more than an year)

    Pros

    You will get a lot of experience with many different clients and systems, covering a wide range of IT skills. Will pay up-front for industry training and certifications if you want them (instead of reimbursed afterward like some others).

    Cons

    The pay is well below average for support center work, and pay is frozen at the starting rate. Training is brief and you are mainly expected to learn by using knowledgebases while on the job. Scheduling and workload can be problems due to minimal staffing levels.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Systems Admin/Field Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrative/Field Engineer
    Current Employee - Systems Administrative/Field Engineer

    I have been working at Buchanan Technologies full-time (less than an year)

    Pros

    Schedule, pay and overall commute to clients that need IT support.

    Cons

    No feedback on employee performance, no follow through on advancing ones position.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Entry level stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Analyst in Dayton, OH
    Former Employee - Service Desk Analyst in Dayton, OH

    I worked at Buchanan Technologies full-time (less than an year)

    Pros

    Great opportunity to learn. Friendly people, and friendly clients. They pay for certificates and give you a lot of feedback/constructive criticism. The current boss of the core team is very personable and helpful.

    Cons

    They call it a Tier 1 job, but if you work on the core team, it is definitely a tier 2 job, with a 12.50 pay rate. They will pick up clients and add to your work load without giving a raise. Really though, there are no raises. Revolving door of employment.

    Advice to ManagementAdvice

    Don't increase workload without increasing compensation.
    Give raises to your high performers.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Call center sweatshop

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Analyst in Miamisburg, OH
    Former Employee - Help Desk Analyst in Miamisburg, OH

    I worked at Buchanan Technologies full-time (more than an year)

    Pros

    Worked there for 2+ years and loved the team members I worked with. Small team and family orientated feel.

    Cons

    Never had a raise, kept adding more work on you while expecting you to continue doing your normal job. management will talk about how your busy but expect you to do more. Focus is on customer service and a checklist of things to say. This makes it feel to rehearsed and not building a relationship with the clients. Very high turn over rate as well

    Advice to ManagementAdvice

    Focus on making your employees happy and in turn will make the clients happy. Give people raises. CEO does not want to build a company just profits. Stated that he does not want you to make this a life career and wants you to move on, not move up and build the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Field Support Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Support Technician in Wichita, KS
    Current Employee - Field Support Technician in Wichita, KS

    I have been working at Buchanan Technologies full-time (more than an year)

    Pros

    Loved the end users and the group I worked with, client was great.

    Cons

    Overcoming the lack of pay for the amount of responsibility, work load and expectations. Lack of feedback from Buchanan, no raises for college degree, performance, work load being increases, or changes in duties. Only work here as last resort.

    Advice to ManagementAdvice

    Take care of your techs like you take care of your call center reps. Techs are like the red headed step child of Buchanan.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buchanan Technologies

    Pros

    All in One Company. Communicates well with there employees

    Cons

    Needs more work in Oklahoma

    Advice to ManagementAdvice

    Get field techs more involved with company things.

    Recommends
    Positive Outlook
  9.  

    Warming family environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buchanan Technologies full-time (less than an year)

    Pros

    They help you when you need it the most

    Cons

    Not enough training on the helpdesk

    Doesn't Recommend
    Neutral Outlook
  10.  

    Good opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Buchanan Technologies full-time (more than an year)

    Pros

    Entry level call center positions provide training and certification assistance. Immediate salary increase when initial certification received. Great training and experience for resume.

    Cons

    No immediate opening for promotion. Left for new position but would not have had the opportunity without experience and certification gained at Buchanan.

    Advice to ManagementAdvice

    Continue to grow in Managed Services to increase opportunities to promote from within.

    Recommends
    Positive Outlook
  11.  

    Wonderful Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buchanan Technologies

    Pros

    Buchanan Technologies is a wonderful place to work , Buchanan truly cares about its employee's by encouraging growth through the use of company paid for Certificaton training and open opportunities within the business. Buchanan has true family values and honors one of it's most important core values " our people matter" by always putting family first. I have never worked for a company that gives so much back to its people as Buchanan does. I would highly recommend Buchanan as a best place to work within the Wichita area.

    Cons

    Our entry level positions do start out with low pay, but as stated in the Pros section if our entry level employee's take advantage of company paid training they can excel to higher positions and levels within the company and increase their pay. It takes dedication but you are awarded for hard work and dedication to growth.

    Advice to ManagementAdvice

    More incentives, possibly paid for performance bonuses for lower staff on a quarterly or annual basis.

    Recommends

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