Buchanan Technologies Reviews

Updated June 25, 2015
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3.3
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Jim Buchanan
4 Ratings

25 Employee Reviews

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  1. Good Company To Start Out With

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Dayton, OH
    Former Employee - Service Desk Analyst in Dayton, OH

    I worked at Buchanan Technologies full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great Entry Level Job - Family Oriented and High Team Morale Overall - Great Co-workers - Management Is Easily Approachable - Decent Benefits But Pricey

    Cons

    - Low Pay and No Raises Is The Main Reason For Turnover - Limited Room For Advancement - Clients Can Control The Company - The Script You Have Read Makes It Feel Robotic To The Client And Most Won't Want To Hear It

    Advice to Management

    - Giving raises to high performers yearly would be a great way to reduce turnover and gives incentive to work harder. - Don't micro-manage people and make them read from a script to the customer, keeping things friendly, short, and sweet is much more attractive to a client that just wants to get back to work. - A company restructure/combination may help with giving more people the opportunity to move up.


  2. Support Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Buchanan Technologies full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The job was heavy call volume which meant the days were long and fast ....

    Cons

    Heavy call volume and unable to actually keep up with ticket que.

    Advice to Management

    Set aside more time for tech's to work on existing tickets


  3. Wonderful Entry Level IT company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Dayton, OH
    Former Employee - Service Desk Analyst in Dayton, OH

    I worked at Buchanan Technologies

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    -Will give anyone a fair show as long as you are personable -Wonderful company culture with pizza parties and board game nights -Work/Life balance is awesome. They will work to accommodate your lifestyle to your schedule -Coworkers are usually very approachable with questions when starting out. Team morale and atmosphere is generally very high

    Cons

    -low pay -clients can sometimes bully around the company


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  5. foot in the door company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wichita, KS
    Current Employee - Anonymous Employee in Wichita, KS

    I have been working at Buchanan Technologies full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    resume builder. easy going atmosphere as long as you know your stuff and out perform the guy sitting next to you.

    Cons

    very low pay, extreme micro management and robot like metrics. very much a call center and less of a technology company. revolving door.


  6. Helpdesk Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buchanan Technologies full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy job if you can handle micro-management. Weekends off and clients were great as long as you did your job well.

    Cons

    Significantly low pay when compared to responsibilities, competing companies. Absolutely no overtime is understood, unless you have time to repeatedly go through a lengthy process which most likely will end in just being comped to leave early.

    Advice to Management

    Communicate and offer to listen. Pay workers what they are worth. Small and inexpensive gestures go a long way.


  7. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Buchanan Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My experience with this company was very good. They care about the people. Very involved with the local community and taking care of the employees. They have a decent Benefits package. the upper management is readily available to talk to the employees and keep them informed of what is going on. they do seem to care about the work/life balance and stress it with the employees.

    Cons

    pay scale appears to be a little low at a lot of the different levels. it's not bad...just could be a bit better.

    Advice to Management

    consider keeping a bigger bench , especially in at the stateside locations.


  8. Good place for experience but very low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buchanan Technologies

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You will get hired on even if you have little knowledge of IT. You will get a chance to flourish in the IT industry if you start here. They will pay for any certification the first time you take the test. Fail it, then the other attempts come out of pocket. It is not a typical Corporate environment so the atmosphere is relaxed most of the time.

    Cons

    Micromanaging is a huge problem. There are members of upper management who treat employees as children when spoken to. When people quit the company is extremely slow when it comes to hiring replacements, therefore you and the rest of your team are left picking up the slack for a long time until a new hire arrives. The last thing everyone who works here mentions without a doubt is the extremely low "salary". The base salary is minimum wage. Managers only get 10K more a year above that.

    Advice to Management

    Please evaluate on how you manage your teams. Make sure you adjust how you treat your employees if it is needed. Please also consider giving raises to employees for cost of living expenses.


  9. Service Desk Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Wichita, KS
    Current Employee - Service Desk Analyst in Wichita, KS

    I have been working at Buchanan Technologies full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    40 hour work week with no weekends guaranteed. Benefits packages including health, dental/vision, life insurance, 401K plan. PC/Mobile Device/Educational/Certification Reimbursement. Free access to online video training is offered. Small team environment creating a family environment. PTO/Vacation time earned quickly. Raises are rewarded for each certification accomplished.

    Cons

    Terrible salary only pay, especially after graduating with a ton of school loan debt. Promised bonuses for reaching out SLA are way behind schedule as our team only received 1/3 this year so far. Scheduled quarterly 3 week paychecks are expected and even documented have not yet been transferred to any of the analysts paychecks. Either there is miscommunication or we have a serious issue that needs corporate attention. The health insurance is great, but it definitely is not free, but there are different levels of packages to choose from. The one dental/vision package leaves few options of doctors/stores to choose from and with the low monthly deductible, expect to pay plenty out of pocket for routine procedures/services/products. But again, at least we are offered some options. No overtime pay, although your manager will offer to ask his manager who will then ask the director, then pray that it gets approved. I have yet to hear of anyone completing that long process as communication is cut off from your direct manager and important things such as being asked to work overtime to meet your SLA, which keeps us from losing our jobs. The option most analysts will go for is to leave or come in late. which only works for those few who have an non-opening/non-closing shift. Those are also the ones who are most likely to get overtime pay, which is unfair. The team I was assigned to did not have permissions to do much, so we spent too much time not fixing issues. Most of the reasoning behind the restrictions had to do with denied access to essential tasks, such as software installs, remote support, Active Directory permissions, software installs of any kind, outdated and proprietary software, unavailable hardware for the user, therefore obligating analysts to "escalate" a good number to issues to the corresponding team across the country by telling the user to expect a "call back soon." The upset user may call/email us back repeatedly, creating more tickets, which is frustrating for all busy parties. We are expected to perform at an OCD level working off a call script, which makes us sound like a programmed robot and are scorned upon for not reading the script exactly as it is written. It is possible to do on most cases, but there will be times where time/situations do not allow us to. And those just happen to be the "random" calls that are evaluated by both the analyst and their managers through a spreadsheet verbatim, in between "dead time" which we rarely have. So focus on negative results rather than positive can effect confidence and moral of the analyst, especially when the team is expected complete the tasks multiple times a week during your shift by the middle of the week after Analysts often get called out of their workstations immediately following a call and sometimes right in the middle of a call, which can cause the analyst to lose focus and become upset, resulting in more poor calls and less motivation. This is the only job I have had where there are no routine team meetings, not even a team meeting for as major as a virus attack or power outage. There are weekly one-on-one meetings with the analyst and the supervisor which feedback and ideas are taken as "excuses" and taken defensively. There are rare events, such as cookouts on weekends which can be pleasant for those who are available.

    Advice to Management

    Analysts are not paid enough and are frustrated. Raises are minute, bonuses and the pay schedule needs to be clearly defined because the team needs it. They are stuck wondering when the bonus is coming and if they were lied to about the quarterly 3 week paycheck. The best analysts are leaving and the ones that stay are the ones who actually care about the success of the team and the company. They know if they leave too, it will cause more stress on the rookies and possibly cause the loss of a contract everyone had worked to hard to keep, far exceeding the SLA. I believe an hour long paid team meeting every month or so will go a long way to increase productivity, clear confusion, boost moral, allow voiced opinions/ideas and even just relax the team. At a cost though, which may be the reason why there are not work-related team meetings.


  10. Resume builder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Center Analyst in Dayton, OH
    Former Employee - Support Center Analyst in Dayton, OH

    I worked at Buchanan Technologies full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You will get a lot of experience with many different clients and systems, covering a wide range of IT skills. Will pay up-front for industry training and certifications if you want them (instead of reimbursed afterward like some others).

    Cons

    The pay is well below average for support center work, and pay is frozen at the starting rate. Training is brief and you are mainly expected to learn by using knowledgebases while on the job. Scheduling and workload can be problems due to minimal staffing levels.


  11. Systems Admin/Field Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrative/Field Engineer
    Current Employee - Systems Administrative/Field Engineer

    I have been working at Buchanan Technologies full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Schedule, pay and overall commute to clients that need IT support.

    Cons

    No feedback on employee performance, no follow through on advancing ones position.



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