Buck Consultants Reviews

Updated April 16, 2015
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3.1
75 Reviews
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Recommend to a friend
Approve of CEO
Buck Consultants President Fraser Smart
Fraser Smart
10 Ratings

Pros
  • great staff, flexible work arrangements (in 6 reviews)

  • Great flexablity, work/life balance (in 5 reviews)

Cons
  • The major downside is that the parent company does not want to run Buck as an HR consultancy (in 6 reviews)

  • Pay and benefits could be better (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Great opportunity for client interaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Buck Consultants

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great employees, strong team environment

    Cons

    Average pay, not alllowed to work from home

  2. It was rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Consultant in New York, NY
    Former Employee - Actuarial Consultant in New York, NY

    I worked at Buck Consultants

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits and hours. Rewarding. Challenging.

    Cons

    Terrible co-workers. They make you re-locate.

    Advice to Management

    Give more autonomy to department heads.

  3. Helpful (1)

    Good company to work but low compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Benefits Analyst in New York, NY
    Current Employee - Senior Benefits Analyst in New York, NY

    I have been working at Buck Consultants full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    company can provide flexible schedule

    Cons

    no room to grow, limited career path

    Advice to Management

    need to pay more attention to what people would say. there are many non-qualified managers in this company.

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  5. Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Fort Wayne, IN
    Former Employee - Intern in Fort Wayne, IN

    I worked at Buck Consultants

    Pros

    The people were great to work with, steady workflow, and friendly environment.

    Cons

    Working in a cubicle without access to windows.

    Advice to Management

    Great work!

  6. Helpful (1)

    reasonable freedom to act, poor decision-making regarding which areas to invest in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal
    Former Employee - Principal

    I worked at Buck Consultants

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    freedom to act
    friendly, competent consulting staff

    Cons

    lack of discipline in selecting leadership team members, with emphasis on relationships more than merit
    Poor track record of management investment choices
    Management unable to create an environment that is supportive of growth, and therefore management has reverted to excessive focus on expense control as a primary performance target
    Lack of management ability to convince of fundamental requirements needed to continue to protect and build business
    Highly risk-averse leadership team, unwilling to make the business decisions needed to correct Buck's decline because the fear of failure is too high among those who count

    Advice to Management

    Buck is now tiny relative to the overall organization, and the investment required to get it on track while material, is small relative to the overall Xerox business. A successful buck can materially enhance Xerox's services/outsourcing reputation (HRO). Leadership needs to convince Xerox that an investment in this business will be in the best interests of Xerox. This means that Buck leadership needs to step away from its traditional risk averse profile and make commitments that Xerox is willing to commit to and invest in. A mix of investment and leadership committed to refocusing the business on practical and collaborative innovation with its clients is important to reversing Buck's current adverse performance trend

  7. Helpful (3)

    Life at Buck Consultants, A Xerox Company

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buck Consultants

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are still many very talented and nice, hard working people at Buck, despite a lot of changes in ownership and management. Buck has a long, proud history. The company encourages people to work from home, and provides a lot of freedom - as long as you get your work done and produce results, you are pretty much left alone.

    Cons

    There are many, many cons, unfortunately. Buck has been drawn under the Xerox umbrella the past few years and Buck management has very little control. Turnover has been extremely high - when people who have been with the company for 20+ years, decide to leave, there are huge problems - and long service, talented consultants continue to jump ship in droves. The loss of talent is heartbreaking - Xerox does not seem to value its relationship with either its employees or its clients. As a result, the good consultants leave and join the competitors and then bring their clients with them. Buck just froze its DB plan, so all there is on the benefits side is a 401(k) plan and not very generous health plan. Fraser Smart, Buck's head guy, traveled the country and visited many offices where he told all of us "if you are in it for just money, you should dust off your resume."

    Advice to Management

    I am not sure how to fix this. Business is very bad and Buck is now tainted by the poor services of Xerox's TBO group. The best thing for Buck would be buy itself, go private. But I doubt Xerox would let that happen - Buck margins are incredibly high, so my guess is that Xerox will continue to draw on the nice cash from Buck, and turn its back to Buck's slow demise. I think if management focusses on the client, and delivering excellent service AND TBO does the same, that might give the company a fighting chance. Above all else, Buck management needs to learn to appreciate relationships, both with its clients and with its employees.

  8. Research

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buck Consultants full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    I like the work environment and core values. The dedication and ethics of the employees working to meet the clients needs.

    Cons

    There is zero work life balance, if your scheduled to work 150 hours a month, you will end up working between 200 to 300 hours on any given month.

    Advice to Management

    Management is approachable and very focused.

  9. Helpful (1)

    Senior Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buck Consultants full-time (More than 5 years)

    Pros

    Good company overall. Not overly stressful.

    Cons

    Good work life balance and interests in employee development

    Advice to Management

    Needs to be more proactive about their employees

  10. Great job, great people, great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Office Coordinator
    Current Employee - Office Coordinator

    I have been working at Buck Consultants full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Constant challenge and the supportive coworkers

    Cons

    No room for advancement in administrative support roles.

  11. Helpful (1)

    Challenging work, great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buck Consultants full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The firm provides opportunities to learn and grow at every level. I enjoy working in such a collegial environment with smart, friendly, cooperative people.

    Cons

    Buck hasn't been privately owned since 1997, but the last couple sets of owners have put enormous cost pressure on the business. They say they care about their employees, but they will have to put their money where their mouth is or no one will ever believe them. I am very encouraged by Buck's new president, Fraser Smart. He really cares about our people and, I believe, will fight very hard for us.

    Advice to Management

    Fraser Smart has such great enthusiasm and a positive outlook for Buck. The rest of the leadership team should take a lesson and become better cheerleaders for the business.

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