Build-A-Bear

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Build-A-Bear Reviews in Saint Louis, MO

Updated April 16, 2014
Updated April 16, 2014
133 Reviews

3.7
133 Reviews
Rating Trends

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Build-A-Bear Founder, Chairman and Chief Executive Bear Maxine Clark
Maxine Clark
83 Ratings

Review Highlights

Pros
  • It was a fun environment with cute kids (in 9 reviews)

  • Happy and positive work environment (in 7 reviews)


Cons
  • There's no room for advancement and management was always picking favorites (in 5 reviews)

  • Not a lot of hours per week were given (in 4 reviews)

More Highlights

10 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Best place I have ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BQ Person  in  Saint Louis, MO
    Current Employee - BQ Person in Saint Louis, MO

    Pros

    There is a great work/life balance and understanding that people have a life outside of their job. They are very flexible with schedules where I work. While they are a business and the goal is to be profitable, I feel they do not do it at the expense of employees. They understand that the employees are their most valuable asset.

    Cons

    The health insurance coverage is good but not stellar. Would like to see the cost share a little better. The dental and vision insurance are really really expensive for what they cover.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Closed-minded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance and Accounting  in  Saint Louis, MO
    Former Employee - Finance and Accounting in Saint Louis, MO

    Pros

    Can be a fun place to work

    Cons

    wants a lot of your time compared to pay
    not diverse
    no work/life balance
    no opportunity to learn other areas or departments

    Advice to ManagementAdvice

    listen and take advice from employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Best Internship!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Saint Louis, MO
    Former Employee - Intern in Saint Louis, MO

    Pros

    My supervisor and I worked together to meet my goals and the company's. I had the chance to learn from very bright people. I received a lot of guidance and also had many chances to work independently. I had midterm reviews. Through out my time we discussed my performance and how I could improve. My supervisor helped me tremendously on one of my weaknesses, being shy. There was a presentation at the very end focusing on our overall experience. I was terrified to be speaking in front of the whole company but I received a lot of coaching and preparation help in advance. My coworkers at BABW really cared about my progress and success. The environment is professional and very personable as well. I woke up excited for work each morning!

    Cons

    Offers weren't given at the end of internship as most companies do.

    Advice to ManagementAdvice

    Everyone I worked with was wonderful from HR to my department and everyone else in between.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Pawesome Place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Develobear  in  Saint Louis, MO
    Current Employee - Develobear in Saint Louis, MO

    Pros

    Great benefits, great work life balance, great respect for employees, a great opportunity to learn new things. They truly respect family values and have bent over backwards to accommodate my schedule to allow me to work and take care of my family.

    Cons

    The most meeting happy place I have ever worked. Often you can have 7 1/2 hours of meetings in one day!

    Advice to ManagementAdvice

    Not really anything to add....still love working here.

    Recommends
    Approves of CEO
  6.  

    Too much politics & drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Saint Louis, MO
    Former Employee - Marketing in Saint Louis, MO

    Pros

    Fun product, creative environment, casual dress

    Cons

    Lots of big egos, harsh attitudes. Lack of respect.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    Pros

    Great hard working people! Opportunities for advancement if you work hard.

    Cons

    Management wasn't the best at times. All about the bottom line.

    Advice to ManagementAdvice

    Listen to your employees.

    Recommends
    No opinion of CEO
  8. 2 people found this helpful  

    Look deeper than the Top 100 Places to Work awards - it's not as "warm and fuzzy" as they make it out to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    Pros

    - Casual work environment and dress code
    - Can bring your dogs to work
    - Good employee discount (30% most of the year, and 50% twice a year)
    - Some of the charitable things they do make you proud to work for the company
    - It looks good on a resume, because other company's know that to work at BAB you have to be an extremely hard worker

    Cons

    - No work/life balance. All of the executives work 60-70 hours a week, and they expect you to as well. That is fine if you are making $500,000/year like they are, or if they rewarded employees for hard work. But non-management staff is paid very poorly, and it is almost impossible to get an adequate raise.
    - VERY high turnover rates due to this fact, leading employees to quickly get burnt out. This makes job continuity impossible. Some departments have had 50-60% turnover rates the last few years, but because the manager of those departments is considered a "favorite", nothing is ever done and the departments just end up being revolving doors.
    - There is no communication between management and non-management staff. Employees often find out about major company events and plans through press releases. It makes it extremely hard to get behind company initiatives when you do not know what they are.
    - Upper-level management has been entrenched and surrounded with "yes-people" for so long that there are no checks and balances within the company. This is concerning because every executive has been with the company since it began, so there no one in a leadership position that has been in the outside business world in the last 15 years.
    - Morale at headquarters is much lower than the Best Places to Work awards would indicate. Most of the votes for this award come from the store level, not from HQ. If you look closely at that list, BAB does not offer the majority of the benefits that the other companies do.
    - It often seems extremely random how the company chooses to spend their money, and their seems to be no rhyme or reason to most of it. One minute they are eliminating positions or not replacing employees, and the next they are giving millions of dollars to consulting company's that don't end up providing any benefit to the company after they are gone. I used to work on some projects with the IT department, and it is honestly scary how short staffed they are, and how few people they have trying to keep the critical computer systems up and running.

    Advice to ManagementAdvice

    - Reward employees that work hard for you and have helped you get to the position that you are in
    - Take the time to get to know your employees and what they are working on. This would help substantially in lowering the turnover rate. In addition to being extremely under paid, one of the main reasons I left was because I felt my bosses had no interest in me or helping me grow as an employee
    - Communicate with your employees and involve them in the decision making process, especially if it is something that is going to directly affect them

    Even though it didn't work for me, I would still consider BAB an ok company that could be saved. But it is going to require a major change of attitude from the top down.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Service Representative  in  Saint Louis, MO
    Current Employee - Guest Service Representative in Saint Louis, MO

    Pros

    Good atmosphere, great discount, friendly people to work with

    Cons

    Not much mobility within company, hire mostly externally since the company is so small

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    Pros

    A company with heart.
    Teddy bears and kids are fun.
    Great product to sell.
    It's hard work but a lot of fun.
    Ok to wear jeans and bring dogs to work (at BQ).
    Good and hard-working team of people in stores and at BQ.
    Some cool and interesting perks.
    Lots to do.

    Cons

    Lots to do.
    Uniforms are questionable.
    Salaries can be low.
    Benefits good but not great.

    Recommends
    Approves of CEO
  11.  

    Amazing place to work, learn, and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Intern  in  Saint Louis, MO
    Former Employee - Intern in Saint Louis, MO

    Pros

    Fantastic people with a true dedication to their work. Everyone is happy to be there. Management is open and has a great direction for the company.

    Cons

    There were no downsides when I was there in my position. The only downside may be that some staff members work a large amount of hours.

    Advice to ManagementAdvice

    Keep doing what you are doing! I have never heard of a negative Build-A-Bear Workshop experience. Guests are truly happy.

    Recommends
    Approves of CEO

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