BuildASign.com
3.7 of 5 23 reviews
www.buildasign.com Austin, TX 150 to 499 Employees

BuildASign.com Reviews

Updated May 27, 2014
All Employees Current Employees Only

3.7 23 reviews

                             

82% Approve of the CEO

BuildASign.com Founder & CEO Dan Graham

Dan Graham

(11 ratings)

68% of employees recommend this company to a friend
23 Employee Reviews
Relevance Date Rating
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    • Approves of CEO

     

    Great place to work, grow, and learn!

    (Current Employee)

    Pros- Great co-workers and culture
    - Open floor environment, which is great for collaboration
    - Fun outings and team builders
    - You'll learn something new everyday and continue to grow your skill set
    - Free snacks and monthly lunches
    - Pong table
    - Company loves giving back to the community
    - Great work/life balance
    - Massive growth year over year

    Cons- It's clear from other reviews that not all departments are happy. I work in marketing & dev, and I don't want to speak for others, but our department seems positive/happy enough.
    - Office location is up north and traffic isn't getting better in Austin.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    An unhealthy workplace.

    Anonymous Employee (Former Employee)

    ProsThe benefits are good: paid time off, health, dental, optical, etc... Team builders can be fun depending on who your manager is. Mostly it's the people you work with that makes getting through the day manageable.

    ConsWhere to begin? Poor leadership and management, where arrogance and infighting rules. Inexperienced people at key positions making poor decisions that directly affect production employees productivity that adds undue stress and eventual apathy. Inability to experience upward mobility unless you are willing to take a team lead or supervisory position only to be overworked with paltry compensation. In short, the production side of BuildASign is run by dilettantes who care more about their own successes than having a truly positive, well-oiled production environment.

    Advice to Senior ManagementHire proven leadership, especially those who have excellent project management skills and a track record of success; not all answers lie in books. ;)

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Lots of hype

    (Former Employee)
    Austin, TX

    ProsThey are able to attract very talented people and I had great co-workers at the non-management level. Very rapid growth, and if you're willing to stay you can move up quickly. Company is committed to supporting local community. Constantly innovating and trying to improve so you can learn a lot quickly.

    ConsThere was a lack of transparency with upper management and a pretty serious disconnect with how happy they thought everyone was vs. reality. HIGH turnover rate (one co-worker left after a month), and poor work-life balance. Expect to work overtime. Office culture felt very forced depending on the department - production in particular was generally the least happy group of people.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Worthwhile Internship, Not Career

    Anonymous Employee (Former Employee)
    Austin, TX

    ProsFantastic culture centered around innovation, responsibility, and community. Open office concept promotes information sharing. Every day is casual Friday. Coworkers are fun and easy to talk to. Management is very approachable.

    ConsThe signage industry became uninteresting as time went on. Management could have communicated expectations and areas for improvement better, especially at the start of employment.

    Advice to Senior ManagementInteract more with employees, share best practices with new arrivals, and recognize their achievements and hard work.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Busy, busy, busy

    Anonymous Employee (Current Employee)

    Pros* HR takes pretty good care of the employees
    * Production team gets weekly catered lunches (used to be company-wide but was cut from the office group due to lack of interest/attendance)
    * Volunteer Time Off, if you want to volunteer without losing pay, BAS gives you a certain amount of VTO each month
    * Nice break room amenities (unless you're a health food junkie)
    * Fun group of colorful personalities, with (harmless and amusing) personality quirks encouraged
    * Related to above, production has the quirkiest personalities of all.
    * Fun company-wide activities like the Start Up Olympics, the annual talent show, and the annual holiday party
    * Plenty of learning opportunities in some departments
    * Processes are very flexible and subject to change
    * Management is always on the lookout for ways to save money, time, and other resources
    * Ownership very serious about the company's charity work (EX: Philanthropitch). The Giving program is self-funded and dedicated to supporting non-profit organizations across the U.S.
    * Always work to do

    Cons* Always work to do (this is not the company to work for if you expect to be able to sit around and play solitaire all day)
    * Low compensation and raises are 'performance-based' (meaning they're rare)
    * New Production Team Members get 10 vacation days a year (they lowered it), more tenured employees get more the longer they are employed here
    * Your PTO tends to accumulate in certain departments because they don't want you taking a vacation since no one else can cover your duties. Fine if you're a work-a-holic.
    * Odd hours for otherwise normal positions (ex: 3am-11am for a customer service position)
    * 12 hour shifts for Production Team Members (and don't expect to be able to sit down)
    * Getting any of the paid company holidays off is rare for production and customer service (but on the upside, they do really like giving you the day off)
    * For new employees: There is an incredibly steep learning curve, especially for customer service and the art department. Expect relatively little mercy if you are a slower learner.
    * Lack of industry-standard printing knowledge overall within the company due to inexperience
    * Little upward mobility throughout company but especially within the art department, production, and customer service, partly because of the low number of positions to be promoted to but also because you moving onward means they have to find someone else to do your highly necessary job instead, and they do not like that at all...

    – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Be prepared to work hard for little results

    Customer Love Representative (Former Employee)
    Austin, TX

    ProsI worked for the company for quite sometime. Company Culture is pretty good, a little like high school where you get along better if you get along with the main click in the call center.

    Free lunches once a month. Call center gets "Fun" Fridays where you get lunch or desert and sometimes they do themed weeks.

    Fun Company events. After work happy hours.

    Pay is decent.

    This job is a lot to learn and a lot to handle. The company is still growing and still getting it's structure. The upper management does really care and does work really hard to get things together. The overwhelming growth in the business makes it hard for them to catch up.

    ConsThe call center is super busy and fast paced. Be prepared to multi-task like a pro! Sometimes because of the volume of customers you are required to work through your lunch. They do provide lunch when they do that, however sometimes during the busy season you can end up working through 2+ lunches a week. Because of the business of the center it can be hard during certain seasons to really get anything from the management. For example it's hard for them to keep up the weekly review of your metrics so you wait 2-4 weeks before you really know or get to discuss how your doing performance wise.

    The structure is not really there. They are trying and they implement and change things all the time, yet there is still a dis-organization to everything. The promises they make don't always come to fruition.

    If you wish to progress it can be very hard too. Very limited room for growth and management stays in their positions. If you express to management that you want to progress then you will get more responsibility however no incentives or raises. You will get more things to do and have to maintain the same volume of calls that you are required to do with some lenience, yet are expected to over-achieve constantly which can be hard in this busy fast paced environment.

    When you are new you have a 90 day trial as usual. However even beyond your 90 days if you have trouble and fall behind on your metrics or make mistakes you can be written up and back on a 90 day trial. It's rare that you make it through that second trial before you are let go. Most cases people are let go because the call center is too much for them and they are not able to preform at the level they expect. If you are used to fast paced environments and are very computer savvy then you will be fine.

    If you are thinking about working here and are looking for a job where you can just stay in one place and make a decent salary and not really grow then this place is good for you. If you are looking for a place with structure and that will grow your career then this place is not for you.

    Advice to Senior ManagementGet a better training course and more structure in the call center overall.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Not terrible, but inexperienced leadership was frustrating at times

    Anonymous Employee (Former Employee)
    Austin, TX

    ProsWeekly free lunch, lots of snacks (until best place to work survey was completed, then they disappeared!), generally nice people, some relatively bright people.

    ConsHigh turnover (not generally a good sign), inexperienced management didn't really seem like they knew what they were doing, management wasn't open to ideas, sometimes shady practices (populating websites with fake reviews)

    Advice to Senior ManagementBe more open to ideas from employees.

    No, I would not recommend this company to a friend

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    I love my job!

    Anonymous Employee (Current Employee)

    Pros~Smart and down to earth group of people
    ~lots of employee recognition for performance
    ~ not a lot of management layers and everyone is given lots of autonomy with their career development
    ~excellent review process
    ~great benefits
    ~fun and ethical leadership
    ~work/life balance is the best I have ever experienced

    Cons~office location is only a con for me because I live in South Austin

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    BuildASign.com is fun and serious

    Customer Service Representative (Current Employee)
    Austin, TX

    Proslots of fun activities always planned. Employee recognition. Fast paced environment.

    ConsSometimes can be disorganized in communicating changes or needs of company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    This must be the best employer in Austin!

    Production Team Member (Current Employee)
    Austin, TX

    ProsThey are positive, they are laid back, Everyone that works there is really nice, It is a Really Good Job!

    ConsIf you don't like working long days, if you don't like 3 or 4 day weekends, If you don't like being appreciated, if you don't want a healthy work environment.

    Advice to Senior ManagementKeep loving your employees!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at BuildASign.com reviews and ratings — including employee satisfaction and approval rating for BuildASign.com CEO Dan Graham . All 23 reviews posted anonymously by BuildASign.com employees.