Burberry
3.4 of 5 103 reviews
www.burberry.com London, United Kingdom 5000+ Employees

Burberry Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.4 103 reviews

                             

89% Approve of the CEO

Burberry Chief Creative and Chief Executive Officer Christopher Bailey

Christopher Bailey

(9 ratings)

69% of employees recommend this company to a friend
103 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "They treat you very well and reward you for hard work, free lunches, summer Fridays, great discount"
    in 6 reviews
  • "Good benefits (yearly bonus, free lunches, friday afternoons off in summer, sample sales)"
    in 5 reviews
Cons:
  • "Not always communicated from senior management"
    in 5 reviews
  • "Lack of communication and training"
    in 3 reviews
  • Show more review highlights

Reviews

     

    Amazing

    Anonymous Employee (Current Employee)

    ProsGreat company great benefits, fun environment to work.

    ConsLate hours. Opened too much.

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    Overall Good Company

    Burbery Consultant (Current Employee)
    Las Vegas, NV

    ProsGreat pay. Provides great opportunities

    Consfaily new position. lack of training

    Advice to Senior Managementbetter training opportunities

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Amazing

    Anonymous Employee (Current Employee)

    Prosawesome company with good benefits.

    Consvery difficult to move up the chain

    Yes, I would recommend this company to a friend

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    Burberry as a company, is great, always trying to improve while growing fast.

    Salesperson (Former Employee)
    Austin, TX

    ProsGenerous vacation time, 4 weeks after 5 years, 300 shares of stock received each year after 5 years.

    ConsHorrible, immature store management, they have driven off many quality employees,(including me) with their 'soap opera drama'. If Christopher Bailey only knew who was in charge of his stores.

    Advice to Senior ManagementLove the company, hate the immediate management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company!

    Anonymous Employee (Current Employee)

    ProsGreat opportunities within the company

    ConsThere are not any cons

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Work before life

    Sales Associate (Current Employee)
    McLean, VA

    ProsStaff discount, great team ( everyone works together and supports each other)

    ConsWe have been understaffed without a GM for over 3 months, there has been no attempts to fill in the empty spots of sales associates or GM position. Other staffs have to work over time every single shift for now already 2 months and are deemed selfish if they request to use personal days off or vacation time.
    There are no notifications on schedule changes and management just expects that everyone will put work before their personal life (however it is alright for management to put their life before work because we will work overtime).

    Advice to Senior ManagementInterview new candidates for the store before we are left 3 1/2 staffs short. Do not dictate when an employee can have their vacations especially when it is not during black out seasons.
    When promising an employee on promotion don't just say it will soon be happening and actually follow through with our agreement.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    fun

    PT Sales Associate (Former Employee)
    Columbus, OH

    Prosgood discount, employees were nice

    Conshad to work weekends and holidays

    Yes, I would recommend this company to a friend

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    Burberry Review

    Service Lead (Current Employee)
    Indianapolis, IN

    ProsExcellent family benefits, long term benefits, and retirement packages after very little time with the brand. There is a sense of pride and passion working for a company that upholds its history, values, and social responsibilities.

    ConsAs in many retail environments in the Midwest, there are not numerous positions available. However, if you take the time to learn, management is happy to develop your skills along the way for when opportunities do present themselves.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company who treats their employees well.

    Sales Associate (Former Employee)
    Philadelphia, PA

    ProsAn extremely forward thinking company that really is the most digitally advanced retailer in the world. Evolves to its surroundings by constantly developing ways to make the business happen rather than waiting for business to appear just by creating what is fashion. Live runway shows presented on luxurious screens in real time. IPads strapped to well suited employees who know the detailed production of its fine produced pieces. Proving the excellence of its detail crafted and well fitted line of goods by knowing the product; then selling it from an IPad store to the clients front door.

    ConsStore management is unclear on what the priority should be while in charge. Many times the focus was blurred and could produce unneeded stress on its team. This could be a positive as well because while they were working on a project this gave the team freedom to produce profit for the company and themselves. Early execution of a plan before the product arrived kept the team busy. Many times this caused confusion on the task at hand, and produced a messy project on the sales floor. This could have been better executed while store doors were closed along with better time management. Being the most digitally advanced company provided many tools for the team to build off of. From detailed product knowledge, to handling a certain situation; Burberry covered every single aspect you could think of. The only problem is there are so many different interfaces to toggle between your eyes would be crossed while speaking to the client you are assisting. This will not be a problem because the company is constantly fine tuning all of its tools and it has passion for its team as much as it does for its clients. Burberry Chat connects everyone together, but could bring everyones laundry out to dry making it easy to forget the focus at hand. Every team in every district in every country was available on chat clogging up your wall. Your store's wall alone should necessarily only be one stores business unless the district had an important call out. Gloating and glorification was flooding the wall of congratulations and simple tasks of unknown members of teams that were outside the store. Simplify these interfaces and integration of these tools would calm the atmosphere. This would result in better communication for the task at hand.

    Advice to Senior ManagementFocus on the sales floor. One project at a time. Think smarter not work harder. Prep product for the new floorset as the product flows in and if your decision is to start floor set early; trickle it in to the current features and slowly shift the product where need be instead of eagerly complete a mission when the complete fashion line has not arrived. A sickening fear that corporate would arrive and be upset with color coordination haunted the management. Make money while keeping it clean by faking out the plan as you trickle new product in. A focus on the product display many times took priority rather than profit and relationship building. This time would stretch through the week with redoing features repetitively rather than networking on a plan for training and development or how to communicate the suiting program to the large amount of businessmen within Philadelphia. A huge untapped market for mens business wear was easy to access in Philadelphia's market because its an easy city to walk around in. Unfortunately when the team eagerly communicated the passion to turn this market into profit the upper corporate management would agree, but not follow through with figuring how to make this happen or provide authorization necessary to present the luxury suiting to clients outside the store. Sales leads and key holders should have been chosen to manage this location because of the passion they had for the product, ensuring that tasks were completed without disruption of profit, and suggesting ways to think outside the box to make a better profit. Corporate overlooked the assets to this company that would have assisted in growth of the peers and store. Unrecognized talent should had been discovered during the corporate visits. Sales leads and key holders presented how the store came to its results in the companies departments and what they did to produce better profit in these areas with smart business decisions. All stores are not alike and it depends on the manager to make sure that there is constant training and development. Burberry is a great company, but I was not satisfied with the district and corporate management for choosing the talent they did for running Philadelphia Walnut Street location, but not realizing what those managers business practices pros and cons were. Everybody needs a teacher to guide them with their strengths, but if corporate level management is present in one store 4 to 5 times a year how can they guide the teacher or know what is happening within that store if they are just looking at numbers. There is always room for improvement somewhere for everyone.

    Yes, I would recommend this company to a friend

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    Good experience with a luxury image brand

    Allocator (Current Employee)
    New York, NY

    ProsStrong heritage and luxury culture. Leader in on-line luxury sales and also growing in this sector. Great customer service and sales associates. Opportunity for lateral promotions across different departments. Buyers travel to London during market buys. Operations, Visual, Planning and Merchandising teams are able to travel around the US for store visits.

    ConsMost initiatives and strategies are developed by the London HQ for the US office to follow as guidelines in the company's culture of global uniformity, leaving US office with less authority over their own region. Hiring and promotion is done on a necessary-only basis, therefore recognition is rather low.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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