Burrell Behavioral Health

  www.burrellcenter.com
  www.burrellcenter.com

Burrell Behavioral Health Reviews

Updated December 4, 2014
Updated December 4, 2014
13 Reviews
2.3
13 Reviews
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  1. 1 person found this helpful  

    Good job to get experience and build your resume.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Burrell Behavioral Health full-time

    Pros

    Good people working there with big hearts for helping those most in need.

    Cons

    poor pay and the job is very difficult. Administration does not seem to understand the realities of the community support worker job.

    Advice to ManagementAdvice

    Administration from the very top should job shadow CSS's to fully understand what a difficult job this can be and the challenges of the position.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Questionable ethics, low pay, poorly treated staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO

    I worked at Burrell Behavioral Health full-time

    Pros

    A lot of my co-workers were great people and I wouldn't have lasted as long without them. That's pretty much it.

    Cons

    Administration is VERY out of touch with their employees' needs. The pay for some of the most stressful positions (community support workers) is painfully low and as a result, turnover is very high. The amount of control certain people have over what happens in that place is quite scary and at times, borderline unethical. A lot of people who were dishonest, spiteful, and power-hungry were the ones who successfully climbed the upper-management ladder. Benefits are pretty terrible and got worse over my time there - the HR department was incredibly unhelpful in this area and would often make changes and not tell the employees. You just had to find out on your own. Merit increases are not even a possibility - and you're lucky if everyone gets a cost of living increase each year, but they can spend millions of dollars buying up every other mental health organization in the state.

    Advice to ManagementAdvice

    Don't just give your employees lip service - listen to their needs and DO SOMETHING ABOUT IT! I can guarantee that if you were to talk to 10 different staff in 10 different positions, at least 7 of them would complain about upper management. Actually go out into the offices where these people work and talk to them! Shadow their job for a day to see what they really go through - and then maybe you'll realize the disservice you do them with horrible pay, bad benefits, and a culture that rewards dishonesty and backstabbing.

    Doesn't Recommend
  3.  

    Fair as long as management didn't attempt to manage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff In the Know in Columbia, MO
    Current Employee - Staff In the Know in Columbia, MO

    I have been working at Burrell Behavioral Health full-time (more than 5 years)

    Pros

    Good rank and file employees and great doctors to work with.

    Cons

    Management is based on a dictatorial style rather than management by acceptable management practice that takes employee needs and concerns into consideration. Management makes some of the most ludicrous decisions and even have managers overseeing the medical side that have no medical experience or having a nurse manager dictate to doctors! You may be forced to work in a job you never applied for and never wished to work at. HR is no help at all and is usually hostile. Patients ask where their therapist went to or where's their doctor or nurse and even write letters but management ignores them. They develop a CARE team for the purpose of staff retention and then totally ignore all the basics, .so it's all window dressing to please the surveyors. Poor pay on all levels...30-70% below other companies. Health benefits are terrible. 1 raise in 3 years of 3% yet they brag about having $10,000,000 in the bank and are building new apartments and bought Forest college in Springfield. Clients are referred endlessly in the system to get as much money for their numerous programs that the clients don't want. I know personally that staff has been told who they could and could not associate with and a manager degrading staff. Most employees stay there because they are trapped and have no other place to go.

    Advice to ManagementAdvice

    Stop being so conceited and delusional that you "know what's best." There have been so many staff resign from doctors, therapists, nurses and support staff there's too many to count in less than 3 years. Springfield doesn't know what's going on in Columbia or who's even in charge. Therapy is managed by several levels of management and do not have any say in the scheduling of the clients and are expected to do "collaborative" documentation, which means typing up the notes while trying to get information from the client...and this is supposed to be therapeutic??? It's just a ploy to cram more patients into the schedule.. Nurse managers don't even have psychiatric experience or outpatient clinic experience, which leads to very poor decision making. I know management won't heed this as they didn't even ask for employee feedback when employees would quit.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Great company to work for

    Current Employee - Community Support Specialist
    Current Employee - Community Support Specialist

    I have been working at Burrell Behavioral Health full-time (more than an year)

    Pros

    I've received great experience working with adults and children with behavioral health needs. I've grown as a professional and I love having a supportive work environment. Burrell also has a tuition reimbursement program to support staff who would like to further their education and advance within the company.

    Cons

    This is a stressful and demanding job. Workers use their personal vehicles and I believe most caseworkers average about 20,000 miles a year or more.

    Advice to ManagementAdvice

    Provide more positive feedback to staff. There are a lot of demands placed on the workers and it is always nice to hear when we meet or exceed expectations instead of always hearing about what else we need to be doing.

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO

    I have been working at Burrell Behavioral Health full-time (more than an year)

    Pros

    Some staff are awesome people.

    Cons

    Upper management is very immature if you're not part of the cool kids you are dirt, Pay raises are given out to certain departments. Low pay, Working overtime without compensation. Benefits suck. no 401k, Better off getting medical insurance privately. Upper management gets awesome benefits unbeknownst to most of the rest of the company.

    Advice to ManagementAdvice

    Treat people fairly.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Mixed review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Support Specialist in Springfield, MO
    Former Employee - Community Support Specialist in Springfield, MO

    I worked at Burrell Behavioral Health full-time (more than an year)

    Pros

    flexible schedule, clinical case management experience, network with providers, great co-workers, great clients.

    Cons

    low pay, no bonus program anymore. disconnected upper management to staff, low morale, will have to put on thousands of miles on personal vehicle, high stress, low support. Advancement opportunities is only incumbent on degrees acquired, not on skill, length of job and meeting qualifications.

    Advice to ManagementAdvice

    A $60mil annual budget and you cut bonuses to all case workers? This is why you have lost several great employees. Read other online reviews and you'll identify a common theme that upper management is apathetic towards addressing.

    Recommends
    Negative Outlook
  8.  

    Positive and professional work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Springfield, MO
    Current Employee - Case Manager in Springfield, MO

    I have been working at Burrell Behavioral Health full-time

    Pros

    There were many training opportunities, both on-site and off-site. It is a large company but has a small company feeling with good co-workers and passionate people.

    Cons

    The company is spread out over several locations and it can be hard to get in touch with others at times. The opportunity for pay raise is low and burnout is high.

    Advice to ManagementAdvice

    Consider compensation for your employees. Give more compliments and show gratitude for a job well done. Vetting possible employees better would be helpful. There are several people who have no desire to work in the field of psychology or with this population, and there is no motivation to go above and beyond.

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Worst job experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Therapist in Columbia, MO
    Former Employee - Therapist in Columbia, MO

    I worked at Burrell Behavioral Health full-time (less than an year)

    Pros

    There were no pros at all in my experience- absolutely horrific.

    Cons

    Supervisor mocked the clients on a regular basis. No concern at all for client welfare. Workplace bullying by supervisors is acceptable and rampant. Company is morally bankrupt and supervisors are power hungry and even nasty at times- with no provocation. As stated, high school-clique style of management creating high turnover. Programs created to make money and used clients for monetary gain- making their lives even harder.

    Advice to ManagementAdvice

    Pay attention to employee complaints. Consider doing what is right once in a while, rather than what will get more money or power.

    Doesn't Recommend
  10. 1 person found this helpful  

    I've never worked with a more poorly educated, inexperienced, unprofessional management team in all of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Support Specialist in Springfield, MO
    Former Employee - Community Support Specialist in Springfield, MO

    I worked at Burrell Behavioral Health full-time (less than an year)

    Pros

    Working with / assisting clients who had legitimate immediate needs was extremely rewarding, and fulfilling.

    Cons

    The hours are long, the stress is high, the "supervisors" are power hungry and insecure due to their age / lack of life experiences (educated idiots) and there is a ton of gray area making following policies and procedures impossible.

    Advice to ManagementAdvice

    1. Invest the money to hire supervisors who are more experienced and you'll have happier employees who feel respected, and happier clients who don't have to suffer through getting accustomed to a new caseworker every two months. 2.Compensate caseworkers fairly. Billing Medicaid $125 for an hour of a caseworkers time then turning around and paying the caseworker $11 out of that $125 is simply shady. 3. Invest in better technology - it will pay off in the long run.

    Doesn't Recommend
  11. 1 person found this helpful  

    Facade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Therapist in Columbia, MO
    Current Employee - Therapist in Columbia, MO

    I have been working at Burrell Behavioral Health full-time (more than 5 years)

    Pros

    Some truly magnicificent people to work with.

    Cons

    Low pay, no merit based increases, false promises

    Doesn't Recommend
    Positive Outlook

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