Buy.com

  www.rakuten.com
  www.rakuten.com

Buy.com Reviews

Updated December 15, 2014
Updated December 15, 2014
26 Reviews
2.6
26 Reviews
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Recommend to a friend
Approve of CEO
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Masatada Kobayashi
7 Ratings

Employee Reviews

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  1.  

    Move up quickly but no structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Aliso Viejo, CA
    Current Employee - Account Manager in Aliso Viejo, CA

    I have been working at Buy.com full-time (more than 3 years)

    Pros

    You have a really quick chance to move up since the turnover is high and you will learn a lot.

    Cons

    The turnover is high and communication between teams is not great. Upper management also does not communicate with lower staff very well.

    Recommends
    Neutral Outlook
  2.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Aliso Viejo, CA
    Former Employee - Customer Service in Aliso Viejo, CA

    I worked at Buy.com part-time (more than an year)

    Pros

    The people working at Rakuten.com are great, sweet people.

    Cons

    Training needs heavy improvement. There was no structure to training and many times I was left hanging. It was very frustrating.

    Advice to ManagementAdvice

    Training for new hires needs structure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Good company job / conflicted interests that produce stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchant Acquisition/Various Others in Aliso Viejo, CA
    Former Employee - Merchant Acquisition/Various Others in Aliso Viejo, CA

    I worked at Buy.com full-time (more than an year)

    Pros

    Rakuten.com (formerly known as buy.com) certainly has its upside. Food was provided twice a week. Regular company meetings on a weekly basis keep everyone up to date and educated about the industry. Fun events every quarter (cake for launches of new products etc). The Japanese influence is there and both interesting and entertaining. The company as a whole has potential.

    Cons

    This is where it all starts. Buy.com rebranded to Rakuten.com back in early 2013. Until mid 2014, issues regarding the rebranding still existed. Both consumers and businesses are not open to the change or the name. How does this translate to the work environment? More stress for everyone. Numbers that go up and down. Small teams that desperately need more people are unable to handle the influx of merchant demand. Sales has a harder time pitching. A number of top management left (albeit not due to issues but for their own personal reasons). This left more aggressive, and now-focused (as opposed to future focused) management in place. A good amount of stress as a result of these issues.

    Advice to ManagementAdvice

    My advice to management is to expand some teams such as merchant support. While some employees might bring in more money/revenue than others, it is essential to hire those that can support these teams and help the platform in the long run (thing support v. account managers and sales people). Please lesson the friction between teams but streamlining hand overs from one team to another. Also PLEASE (C level and SVPs) meet with teams on a monthly or quarterly basis. Talk to even the most entry level sales guys and see what they see. This will help the company tremendously.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Worst Company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Aliso Viejo, CA
    Former Employee - Marketing Specialist in Aliso Viejo, CA

    I worked at Buy.com full-time (less than an year)

    Pros

    Good medical benefits, compensation was good

    Cons

    No work-life balance, you MUST be there from 9am-5pm no excuses, leadership is a joke, time-off has to be approved by several layers of management, management is inept

    Advice to ManagementAdvice

    promotions take longer than 2 years, they do not recognize good work or commitment.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Challenging with good opportunities and great resume builder.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Aliso Viejo, CA
    Current Employee - Sales in Aliso Viejo, CA

    I have been working at Buy.com full-time (more than an year)

    Pros

    Good environment if your willing to work for it. The culture is a blend of US and Japanese and if your open minded about learning new things from a different perspective, and can handle a more numbers driven company, you can excel. Pretty frequent promotions (partially due to turnover) and annual bonus. Management is focused on sales and profitability. Good benefits including some paid lunches each week and you cant forget the In-and-Out truck every month! Don’t expect to coast but if you work hard, they will treat you well and Rakuten is a great company to have on your resume as they continue to make acquisitions and grow and you might even get to visit Japan since they send employees to Rakuten Japan to learn how things are done at the parent company.

    Cons

    Company has been going through a transition from Buy.com to Rakuten.com which included a pretty heavy change over in terms of the business model and philosophy. Some good employees have left during the transition creating more work for some of us. Heavy emphasis on KPIs and numbers and daily reporting which can take some getting used to. Polish up on your powerpoint skills. No question that this is a challenging working environment which requires you to stay on your game.

    Advice to ManagementAdvice

    Although its getting better, less frequent shifts in strategy, priorities and top management would help to ease some of the employee concerns that other reviewers mention in their posts. More career training for management level positions. A little less focus on daily KPI or at least a more automated approach.
    Better tools for the Sales team so we can concentrate more on our merchants.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Started off amazing and slowly went downhill after all the NewEgg hires...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Aliso Viejo, CA
    Current Employee - Account Manager in Aliso Viejo, CA

    I have been working at Buy.com full-time (more than 3 years)

    Pros

    Culture
    Benefits
    Open Environment
    Lack of supervision
    Catered Lunches

    Cons

    Minimal advancement opportunities
    Executive management egos
    Compensation

    Advice to ManagementAdvice

    You don't want to hear it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 6 people found this helpful  

    No future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Buy.com

    Pros

    Really casual work environment
    Catered lunches twice a week
    Little supervision
    Decent culture
    Flexible work hours

    Cons

    No opportunities for growth
    Work gets repetitive fast
    General attitude of upper management makes me wonder about the company's future
    The company has been getting very stagnant ever since it's purchase. With all the other e-commerce sites out there, I can't see Rakuten.com staying in business much longer.
    All the back end on the IT side is horribly outdated.

    Advice to ManagementAdvice

    Go back to Buy.com days. They were much more enjoyable and not as uptight.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Buy.com full-time (more than 5 years)

    Pros

    Weekly lunch
    Good medical and dental benefits

    Cons

    Since Rakuten took over Buy.com, the company morale has gone down. The owner of Rakuten made a speech during his weekly meeting about cutting back, going lean and all that. A few weeks later, it was mentioned in the company meeting assuring us that there will be no lay-offs. A few weeks later, they laid off more people.

    They talk about transparency and communicating better with each other, but they are lacking that particular set of skills or they say things which means nothing. The company is seller-centric and marketing is done at a very chaotic manner.

    Even though the medical and dental benefits are good, the pay is way below market rate.

    Advice to ManagementAdvice

    Talk to your employees. Listen to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    Buy.com was amazing - Rakuten.com Shopping beware of working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Aliso Viejo, CA
    Former Employee - Marketing Specialist in Aliso Viejo, CA

    I worked at Buy.com full-time (less than an year)

    Pros

    hours are consistent
    japanese culture is very clean
    1 day of sushi lunch a month

    Cons

    several managers shouldn't be responsible for employees- they have no practice in good management techniques
    the majority of management is from NewEgg and act like they're better than everyone else

    Advice to ManagementAdvice

    managers should all take a course in sexual harassment and positive employment training

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good place to learn and move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Category Manager in Aliso Viejo, CA
    Former Employee - Category Manager in Aliso Viejo, CA

    I worked at Buy.com full-time (more than 3 years)

    Pros

    Caveat: I was there before and after the acquisition of Buy.com by Rakuten.
    Good learning opportunity. In my time there, I was able to learn a lot about how ecommerce sites operate, including managing manufacturer and merchant partnerships.
    Decent perks. Company used to provide lunch everyday, and then it became twice a week (not sure what it is anymore). They would also have an In N Out truck that came out once a month, which was nice.
    Nice people. For the most part, people are nice and genuine.

    Cons

    Lack of/Bad Direction. The CEO of the parent company, HIroshi Mikitani, is busy running a global company, of which Buy.com is a very small part. He seems to determine major strategy decisions based on a couple of his "liaisons" stationed in the company. Being on the front lines, there seemed to be a disconnect between "Mickey's" decisions and the actual US Market (Yes, Mr. MIkitani actually prefers to be addressed as "Mickey")
    Weird culture. The company is a mix of OC culture (pretty fair on work/life balance) and Japanese culture (late hours, put in your face-time, don't leave til your boss leaves, etc). It partially depends on which group you're in.
    Business is tough. Buy.com doesn't have much a differentiation from Amazon (1st party business) and eBay (marketplace business), and they definitely don't do either as well as the other guys. It's a difficult market to compete in.
    Lots of turnover. Plenty of people moving on to greener pastures. If you stick around long enough, and have some talent/skill, you got a good chance of progressing. There's some politicking involved, but probably not more than the average company of similar size.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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