C3/CustomerContactChannels Reviews

Updated March 21, 2015
71 reviews filtered by
  • Any Location
  • Any Job Title
2.2
71 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
C3/CustomerContactChannels President & COO Rick Ferry
Rick Ferry
29 Ratings

Pros
  • Probably one of the better call center experience, if you like that environment (in 5 reviews)

  • Being a single mom they have been the first company to actually care and help (in 2 reviews)

Cons
  • training, too long as I am experienced in a medical call center doing the same thing we do here (in 10 reviews)

  • No one knows what they're doing on the floor (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good for a call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels

    Pros

    Friendly supervisors and team leads.

    Cons

    The supervisors and team leads don't even know what is going on half the time, and BS a bit.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mail Order Pharmacy
    Former Employee - Mail Order Pharmacy

    I worked at C3/CustomerContactChannels

    Pros

    Flexible schedules and lenient management.

    Cons

    Not much opportunity for advancement

    Advice to ManagementAdvice

    Less focus on your smoke breaks and more focus on agent development.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Fast paced, opportunity to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor

    I have been working at C3/CustomerContactChannels full-time (more than a year)

    Pros

    Fun, friendly atmosphere with internal growth

    Cons

    High volume of calls, very little schedule flexibility

    Advice to ManagementAdvice

    Reduce amount of mandatory overtime

    Recommends
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C3/CustomerContactChannels full-time (less than a year)

    Pros

    C3 is a place that stresses how much they want employees to love what they do and where they work. They hire from within and have a learning university where you can get the skills necessary for other jobs like training, QA, and supervisor. I also like the fact that in my job I get to help people with decisions about healthcare needs. They are growing fast an opening up sites in new places. Some people come from other sites to help get things running smoothly.

    Cons

    none that I have seen yet.

    Advice to ManagementAdvice

    Have focus groups with employees to understand how they are feeling.

    Recommends
    Positive Outlook
  6. I liked working for company

    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at C3/CustomerContactChannels

    Pros

    customers and management and the happiness

    Cons

    never get out of training

  7. C3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels full-time (less than a year)

    Pros

    It was okay but things could be better.

    Cons

    It was kind of boring.

    Advice to ManagementAdvice

    Raise wages because they are too low.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    This place is Drama City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative - UHC E&I in Salt Lake City, UT
    Former Employee - Customer Service Representative - UHC E&I in Salt Lake City, UT

    I worked at C3/CustomerContactChannels full-time (less than a year)

    Pros

    Pretty Decent Benefits. Excellent Training.

    Cons

    If you can sign your name apparently you can get a job here. They hire some of the most disrespectful drama driven people I have ever met. I could not handle the disrespect these people were showing the company and their co-workers. I get it that I am older and set in my ways. But this company does not take people of integrity, they cave to threats of people with zero reputation and idle threats.

    Advice to ManagementAdvice

    OPEN YOUR EYES. You are losing good people and keeping the people who do not care about the company or the job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    A day in the life of a Customer "Care" Professional for C3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in McGregor, TX
    Former Employee - Customer Service Agent in McGregor, TX

    I worked at C3/CustomerContactChannels full-time (less than a year)

    Pros

    Helping the elderly with their Insurance issues and questions.

    Cons

    Training that is incomplete or incorrect with how the job is actually completed. Supervisors that prefer to chastise when you don't understand how to do something rather than help.

    Advice to ManagementAdvice

    Lengthen the training so it can be more detailed. Make Supervisors have to take phone calls.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful

    Paid Slave Labor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor in Salt Lake City, UT
    Former Employee - Call Center Supervisor in Salt Lake City, UT

    I worked at C3/CustomerContactChannels

    Pros

    - A steady paycheck
    - Variety of schedules and working hours
    - Reasonably laid-back atmosphere
    - Relatively easy work

    Cons

    - You are a number
    - Very little possibility of moving up in the company
    - Fellow employees are bottom-of-the-barrel hired workforce
    - They'll pretty much hire anyone that is breathing or has a pulse

    Be prepared to be shackled to a phone with little opportunity to use the restroom (without it being counted against you), used and abused until your so apathetic that you don't care about the job, or anything else for that matter.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - Humana in Las Vegas, NV
    Current Employee - Customer Service Representative - Humana in Las Vegas, NV

    I have been working at C3/CustomerContactChannels

    Pros

    The best part about this job is the experience that I've received working in the insurance industry.

    Cons

    The biggest con to this job is that I am expected to do a job that I need MORE training to be effective.

    Advice to ManagementAdvice

    Ask questions of the newbies in training. These are the reps that are representing your company. You might be surprised that they do not share the C3 love you're trying to promote.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

C3/CustomerContactChannels Photos

Work at C3/CustomerContactChannels? Share Your Experiences

C3/CustomerContactChannels

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.