C3/CustomerContactChannels Reviews

Updated July 3, 2015
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2.5
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Recommend to a friend
Approve of CEO
C3/CustomerContactChannels President & COO Rick Ferry
Rick Ferry
35 Ratings

Pros
  • Probably one of the better call center experience, if you like that environment (in 5 reviews)

  • Being a single mom they have been the first company to actually care and help (in 2 reviews)

Cons
  • Wages are on the low end of the call center scale (in 10 reviews)

  • No one knows what they're doing on the floor (in 3 reviews)

More Pros and Cons

92 Employee Reviews

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  1. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Gatesville, TX
    Current Employee - Customer Service Representative in Gatesville, TX

    I have been working at C3/CustomerContactChannels full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It is an exciting opportunity to help people.
    performance records in larger-size companies may be promoted into such supervisory roles as Senior Pharmacy Technician, although they will still be under the direct supervision of pharmacists. Another avenue of career growth is for pharmacy technicians to continue their education to become a pharmacist (typically through a five year undergraduate program).

    Work Environment. As noted, pharmacy technicians work in a variety of settings. They often have scattered schedules with evenings, weekend and holiday work often required, especially within health care settings, such as hospitals, that are open 24 hours. Physical stamina is important as the work requires standing for long periods, along with the need to lift sometimes heavy boxes of medication and using stepladders to retrieve supplied from higher shelves.

    Cons

    Angry people all day long, so it can be draininperformance records in larger-size companies may be promoted into such supervisory roles as Senior Pharmacy Technician, although they will still be under the direct supervision of pharmacists. Another avenue of career growth is for pharmacy technicians to continue their education to become a pharmacist (typically through a five year undergraduate program).

    Work Environment. As noted, pharmacy technicians work in a variety of settings. They often have scattered schedules with evenings, weekend and holiday work often required, especially within health care settings, such as hospitals, that are open 24 hours. Physical stamina is important as the work requires standing for long periods, along with the need to lift sometimes heavy boxes of medication and using stepladders to retrieve supplied from higher shelves.g.

    Advice to Management

    Kepp worperformance records in larger-size companies may be promoted into such supervisory roles as Senior Pharmacy Technician, although they will still be under the direct supervision of pharmacists. Another avenue of career growth is for pharmacy technicians to continue their education to become a pharmacist (typically through a five year undergraduate program).

    Work Environment. As noted, pharmacy technicians work in a variety of settings. They often have scattered schedules with evenings, weekend and holiday work often required, especially within health care settings, such as hospitals, that are open 24 hours. Physical stamina is important as the work requires standing for long periods, along with the need to lift sometimes heavy boxes of medication and using stepladders to retrieve supplied from higher shelves.


  2. Great company that continues to grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Specialist in Salt Lake City, UT
    Current Employee - Reservation Specialist in Salt Lake City, UT

    I have been working at C3/CustomerContactChannels

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Competitive pay, great environment, good opportunities for bonuses. Great company that gives back to the community via several fund raisers and volunteer events.

    Cons

    High turnover rate. Very few opportunities for advancement. Insufficient training. Lack of communication within departments.

    Advice to Management

    Should place a higher emphasis on promoting from within versus higher from outside when positions open up. This would allow more employees an opportunity to advance, and reduce the number of supervisors who do not know how to do the job hey're supervising over.


  3. Pie crust promises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ

    I have been working at C3/CustomerContactChannels full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I't's easy to get a job with them.

    Cons

    They will promise a lot more opportunity than there actually is.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good for hard workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Analyst in Tucson, AZ
    Current Employee - Workforce Analyst in Tucson, AZ

    I have been working at C3/CustomerContactChannels (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you are willing to grow a career it is very good

    Cons

    not good for carreer advancement if you schedule problems


  6. OK company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT

    I have been working at C3/CustomerContactChannels (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is okay, management is okay too

    Cons

    Management should be more approachable


  7. Alright

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at C3/CustomerContactChannels full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Being on the phone is easy

    Cons

    Management dose not care one bit

    Advice to Management

    Management dose not care


  8. Loved working here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Las Vegas, NV
    Former Employee - Customer Care Representative in Las Vegas, NV

    I worked at C3/CustomerContactChannels full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good environment.
    Friendly employers.
    Great training classes.
    Fun Work.
    Gained a lot of experience here.

    Cons

    I actually do not have any at this time besides the fact that I was let go do to a family emergency that I had to attend to.


  9. " Amazing salary for so little experience"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Salt Lake City, UT
    Current Employee - Recruiter in Salt Lake City, UT

    I have been working at C3/CustomerContactChannels

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The staff is energetic and friendly, the salary they quoted to me was way more than I have ever been offered

    Cons

    The schedule and hours are a little crazy

    Advice to Management

    Keep doing what your doing


  10. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ

    I worked at C3/CustomerContactChannels (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is ok, location is great

    Cons

    Benefits are not the best, too many management changes no stability


  11. Customer Service Representative

    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at C3/CustomerContactChannels full-time

    Pros

    Get to help customers

    Cons

    High school atmosphere, fights every week.



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