C3/CustomerContactChannels Reviews

Current Employee – been working at C3/CustomerContactChannels full-time for more than a year

Pros – Promotes from with-in
People are nice
care about employees
positive enviornment

Cons – Constant change
no part time available

Advice to Senior Management – continue to seek the advise of the employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at C3/CustomerContactChannels full-time for more than a year

Pros – I enjoy most of the people I work with

Cons – Favoritism...call center favoritism at it's worst! Low hourly wage for the workload put on us and the stats we are expected to meet! The 401K is a joke....I put in 3% of my gross, they will put in 5% of my 3% and only 20% vested in 1 year....which doesn't really matter cause %5 of my 3% is a joke! They did have decent benefits UNTIL the other day we were told we are losing our BCBS Health Ins. as of April 1st and it is being replaced with some limited medical supplemental TransAmerica that is not even health ins. BUT supervisors, HR and the higher ups get to keep their BCBS (it is going to cost them $100 more a month BUT atleast they are keeping decent benefits). Floor reps in all depts. are made to feel like just "meat in the seat", moral is really bad! The turn-over rate is very high....stressful as here today gone tomorrow...never know from 1 minute to the next if you are going to be called out for one of those "meetings" where security walks you out with no warning! Favoritism is very open...higher ups do not care! It's all about the numbers, customer service truely takes a back seat. If you are in the "in" group you can do, say and get away with alot! Your Supervisor will log you in even if you are not in the building....IF you are in that "in" crowd, if not...your days are numbered! I truely thought this call center was going to be different....hahahaha...it's different all right...WORSE!!!! Make this call center your last resort for employment...if all else fails this place beats a blank I guess....pretty sad! I am not a disgruntled ex employee...I am a current employee wishing things would change BUT also seeking other employment because things are getting worse!

Advice to Senior Management – OPEN YOUR EYES! Either your blind to what goes on here OR you really don't care! Don't allow supervisors to hang out with people they supervise on their own team (posting pics on FB drinking together in bars and such!)....this breeds favoritism! Stop with all the games....prize wheels and such....if we meet our stats we get entered into a game???? We are adults if we meet stats, adherence, etc... goals give us a bonus NOT a spin on the prize wheel for a chance to win a bonus such as jeans day...LOL! We (floor reps) are your "product" treat us with more respect and treat us equally, without us you are nothing!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at C3/CustomerContactChannels full-time for more than a year

Pros – First eight weeks of training were fun and interesting. Senior management comes from all over to tell you how great the company is and how this is not like any other call center. Lead site operator told us the first week in training that they do not lay off people when business gets slow unlike other call centers. Two of the eight supervisors I have worked with are very knowledgeable and look out for their team.

Cons – First day out of training learned there had been layoffs the past summer because the person I spoke to about this was in one of the previous layoffs. She was however asked back four months later. After training CS reps are given little support. The systems require tremendous training, knowledge and experience. The problem is the turn over rate is so high you tend to spend a lot of your time assisting clients in fixing the mistakes made by new employees. My first supervisor could not answer any questions regarding the systems we had just learned. And have thus far changed supervisors 8 times in a little over a year. Only three people left from my training class still working as a Humana CS rep and no one in any of the classes including mine has been promoted above CS rep. This equals hundreds of employees. There is continued training for new projects for Humana but no increase in pay. Pay increases are 3% max per year! Medical and dental and all other benefits do not start until 6 months from start date.

Advice to Senior Management – Create more continuity with teams so as to foster relationships. Be honest when you say the changes being made are for the bottom line not because "we as employees asked for them" since none of the changes have been for the benefit of the employees. Pay a better wage and you might actually be able to keep well trained and experienced employees. Management might want to learn how to use spell check for memos and communications.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at C3/CustomerContactChannels full-time for less than a year

Pros – Pay is Decent at $9.50 Hr but could be better Considering the amount of Worload they put on You.

Cons – They don't follow the process of write-ups in their employee manual. Instead of a person getting a verbal warning, 1st warning, 2nd warning, and then a final warning prior to termination, they just skip the employees all the way to the final warning leaving no room for improvement from the time you find out your not meeting standards to termination. If this is a Way they Run things it's no Wonder they have a High Turnover Rate and they can't Retain Employees. It's Sad but True :(

Advice to Senior Management – Get Your Head out of Your Arsss!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at C3/CustomerContactChannels full-time for more than a year

Pros – Culture and values are positive and most try to live them

Cons – Give up too quickly on potential good employees. Mentoring is not happening top down in most silos

Advice to Senior Management – Find ways to compensate employees that is more in line with their experience and current results, beyond the annual small percentage

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at C3/CustomerContactChannels full-time for less than a year

Pros – Benefits are available, which in this area is a big plus.

Cons – Lower wages than expected. Layoffs that weren't supposed to happen.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at C3/CustomerContactChannels full-time for less than a year

Pros – money, people, convenient location, personal time when u dont have access, lunch room , vending machines supervisors good atmosphere, willingness to work with ya, cleanliness good security, beautiful grounds and animals.

Cons – loss of access because humana cant keep things straight. .not enough paid time off and sick pay and the pay needs to be more.

Advice to Senior Management – up the pay for the sress we go thru on back to back phone calls.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at C3/CustomerContactChannels full-time for more than a year

Pros – Pay. At almost 12/hr, I thought the pay would make working at a call center worth it, but the cons greatly outweigh this. After a while you find yourself willing to take a huge pay cut to find better employment.

Cons – Awful communication, management ignored agents, no chance to move up (in fact supervisors have been demoted and management found many reasons to fire agents), unreasonable expectations, horrible attendance policy and not enough PTO. The black out periods, a period of a few months when there is no time off allowed, is absolutely horrid and extremely busy and stressful. There were a lot of promises and positive expectations when they opened in 2010, and we were all very excited, but after the first month it got exponentially worse.

Some fun coworkers, but generally most of them had nothing better to do than gossip. One thing we all had in common was that everyone hated coming to work and everyone hated C3. It was like willingly going to prison everyday. You constantly lived in fear of being reprimanded, written up, or fired everyday. In some cases, if you were 5 minutes late, even with extreme weather, that could potentially be your job.

Advice to Senior Management – Go F Yourselves. I'm so glad I got out!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at C3/CustomerContactChannels full-time for more than a year

Pros – The pros with this job are few and far between. I would say the pros are the co-workers and the few supervisors and team leads that actually care about the employees.

Cons – When C3 opened in Twin Falls two years ago it was great atmosphere and most employees were enthusiastic about growth opportunities and the company in general. Nowadays, there is not one employee who will honestly say they are satisfied with their job. C3 continues to pile on more work and impossible standards with no difference in pay. Management states the constant demands are new requirements of the client and expect employees to believe this. The client that we contract with is a Fortune 500 company, there is no way that they have become this large by operating a business as C3 portrays them to. This is the worst operated call center I have ever encountered. The operations staff doesn't care about any agents, we are simply just numbers to them. They are attempting to rid of people in the most ridiculous ways. For example, they are now firing people for statistics from January that were told to the agents at the time, didn't matter. They don't follow the process of write-ups in their employee manual. Instead of a person getting a verbal warning, 1st warning, 2nd warning, and then a final warning prior to termination, they just skip the employees all the way to the final warning leaving no room for improvement from the time you find out your not meeting standards to termination. As far as growth goes, there is no room for growth. There have been many supervisors that have left and C3 refuses to promote any. They have actually demoted some supervisors to team leads and then expect them to do the supervisor position at the team lead pay. The teams that are present now far exceed the ratio that we were originally quoted of 15-18 agents per each supervisor. This company is going nowhere fast and when any agent expresses concerns about the company or any of the issues going on within the company, management will either state that they will get back to us or gives a bs answer that everyone knows is scripted due to the political aspect of the job. We all know that they are attempting to rid of many employees and instead of doing it the ethical way and laying people off, they are finding ridiculous ways to terminate people. C3 management has no concern for their employees that keep them afloat. There are many more people suited for the supervisor positions than the supervisors they presently have and management is very aware of this but refuses to promote the people that show they actually care about the agents and have good work ethics to keep the supervisors who dissappear for hours or days at a time, assign all their work to others, constantly dealing with personal problems, etc... C3 has also made the worst impression on our community. I am extremely embarassed to tell someone where I work if they ask because the community if also very aware how unethical, unprofessional, and poorly managed C3 is. This brings the moral of the center down as no one wants to work for a place with such a horrible reputation. Not that I forsee C3 hiring any time soon but if you are considering employment here, please reconsider. You will be miserable. Not to mention, C3 is slowly going under and will likely not be around for another year.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at C3/CustomerContactChannels

Pros – Easy to get on with the Company
Pay is good for our area

Cons – Communication was not good at all things happened at the last min causing people to lose there jobs

Advice to Senior Management – Plan ahead this seems to be the largest issue