C3/CustomerContactChannels Reviews

Updated April 12, 2015
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2.2
73 Reviews
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Recommend to a friend
Approve of CEO
C3/CustomerContactChannels President & COO Rick Ferry
Rick Ferry
29 Ratings

Pros
  • Probably one of the better call center experience, if you like that environment (in 5 reviews)

  • Being a single mom they have been the first company to actually care and help (in 2 reviews)

Cons
  • training, too long as I am experienced in a medical call center doing the same thing we do here (in 10 reviews)

  • No one knows what they're doing on the floor (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Good for a call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly supervisors and team leads.

    Cons

    The supervisors and team leads don't even know what is going on half the time, and BS a bit.

  2. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mail Order Pharmacy
    Former Employee - Mail Order Pharmacy

    I worked at C3/CustomerContactChannels

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible schedules and lenient management.

    Cons

    Not much opportunity for advancement

    Advice to Management

    Less focus on your smoke breaks and more focus on agent development.

  3. Fast paced, opportunity to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor

    I have been working at C3/CustomerContactChannels full-time (more than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Fun, friendly atmosphere with internal growth

    Cons

    High volume of calls, very little schedule flexibility

    Advice to Management

    Reduce amount of mandatory overtime

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  5. Do you want to be back in school?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tahlequah, OK
    Former Employee - Customer Service Representative in Tahlequah, OK

    I worked at C3/CustomerContactChannels full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    8 or 10 hour shifts, never really lacking in hours availability, paid training that is a nice, no pressure way of earning money

    Cons

    Everything else. This company tracks and charts everything you do and grades your efforts on a 100 point scale like you're back in school. You get nervous going to the bathroom because you're worried you'll take too long. Lunch breaks are ridiculously short. You are just a face in the crowd. They don't care about you or appreciate you worth a lick. They just want people there to fill their seats.

    Advice to Management

    Quit being so unapproachable. Care about your employees just a little.

  6. Company has no ethics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT

    I have been working at C3/CustomerContactChannels

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers and customers are the best part of this company.

    Cons

    This company is the most disorganized unethical company I've ever worked for. Supervisors, managers recruiters and even HR lie and never follow through with what they've told you. They Dont Give You the compinsation or the sign on bonuses without a fight. It's a popularity contest in most departments and most the people whom get promoted are lacking in knowledge and personality. Schedules and policies are changed constantly and your expected to change your personal life to assure they have people in the seats.

    Advice to Management

    Hire people who are qualified. Start following the laws.

  7. Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C3/CustomerContactChannels full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    C3 is a place that stresses how much they want employees to love what they do and where they work. They hire from within and have a learning university where you can get the skills necessary for other jobs like training, QA, and supervisor. I also like the fact that in my job I get to help people with decisions about healthcare needs. They are growing fast an opening up sites in new places. Some people come from other sites to help get things running smoothly.

    Cons

    none that I have seen yet.

    Advice to Management

    Have focus groups with employees to understand how they are feeling.

  8. I liked working for company

    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at C3/CustomerContactChannels

    Pros

    customers and management and the happiness

    Cons

    never get out of training

  9. C3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at C3/CustomerContactChannels full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was okay but things could be better.

    Cons

    It was kind of boring.

    Advice to Management

    Raise wages because they are too low.

  10. Helpful (1)

    This place is Drama City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative - UHC E&I in Salt Lake City, UT
    Former Employee - Customer Service Representative - UHC E&I in Salt Lake City, UT

    I worked at C3/CustomerContactChannels full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty Decent Benefits. Excellent Training.

    Cons

    If you can sign your name apparently you can get a job here. They hire some of the most disrespectful drama driven people I have ever met. I could not handle the disrespect these people were showing the company and their co-workers. I get it that I am older and set in my ways. But this company does not take people of integrity, they cave to threats of people with zero reputation and idle threats.

    Advice to Management

    OPEN YOUR EYES. You are losing good people and keeping the people who do not care about the company or the job.

  11. Helpful (1)

    A day in the life of a Customer "Care" Professional for C3

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in McGregor, TX
    Former Employee - Customer Service Agent in McGregor, TX

    I worked at C3/CustomerContactChannels full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Helping the elderly with their Insurance issues and questions.

    Cons

    Training that is incomplete or incorrect with how the job is actually completed. Supervisors that prefer to chastise when you don't understand how to do something rather than help.

    Advice to Management

    Lengthen the training so it can be more detailed. Make Supervisors have to take phone calls.

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