CAA South Central Ontario

  www.caasco.ca
  www.caasco.ca
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CAA South Central Ontario Reviews

Updated June 23, 2014
Updated June 23, 2014
19 Reviews
3.1
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jay Woo
0 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    good company to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Total Rewards Specialist  in  Thornhill, ON (Canada)
    Current Employee - Total Rewards Specialist in Thornhill, ON (Canada)

    I have been working at CAA South Central Ontario full-time

    Pros

    location if you live uptown

    Cons

    the pay is lower compared to companies downtown or bigger multinational companies

    Advice to ManagementAdvice

    update your reporting systems and software

    Positive Outlook
    Approves of CEO
  2.  

    Growing Pains at CAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CAA South Central Ontario

    Pros

    Good cafeteria. Great organization for employee events during the holiday season, charity events, etc. It is a well known brand and one to be proud to work for. Depending on the line of business and senior manager, there may be room for personal and professional growth. Overall, the atmosphere is friendly.

    Cons

    The corporate culture has become much more aggressive. Some departments are coasting under the radar and everyone is in a good mood but other departments are under lots of pressure. Wedges are being placed between members of the senior leadership that do not serve the company very well in the long run.

    Advice to ManagementAdvice

    Some members of senior leadership need more confidence in the organization and themselves. They are also spread too thin. This is a period of rapid growth and transition with a new CEO. There's a big gap without a COO.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    CAASCO - a decent place to work..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Thornhill, ON (Canada)
    Current Employee - Anonymous Employee in Thornhill, ON (Canada)

    I have been working at CAA South Central Ontario full-time for more than 3 years

    Pros

    There is a variety of products offered at CAA which always make for an interesting day at the office - Insurance(s), Loyalty,

    Cons

    Pay is below industry standard in my opinion. Telecommuting is not an option which is unfortunate. Room for growth is also non-existent and the political game is like something I have never seen before.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Senior leadership operates in silos to the detriment of moving organization forward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CAA South Central Ontario full-time for more than a year

    Pros

    People generally really do care about putting Members first. Work-life balance is good and if you're looking to coast, this is the place.

    Cons

    Senior leadership and lines of businesses work in silos, despite lip service to the contrary, and to the detriment of moving projects that cross multiple LOBs forward. There is no career pathing, and management generally lacks people and conflict management skills. Infrastructure is antiquated relying on manual transaction processing resulting in poor data integrity.

    Advice to ManagementAdvice

    New CEO Jay Woo needs to get over himself in thinking he's the saviour who brought the insurance company back from the brink of bankruptcy. He has demonstrated a clear lack of maturity as a senior leader with some of his knee-jerk reaction emails sent organization-wide which is creating a culture of fear and paranoia.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great environment, good morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contract Network Advisor  in  Thornhill, ON (Canada)
    Current Employee - Contract Network Advisor in Thornhill, ON (Canada)

    I have been working at CAA South Central Ontario full-time for less than a year

    Pros

    Excellent benefits, vacation and sick days, free membership, activities.

    Cons

    Too many projects and meetings.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Excellent Canadian brand with really poor senior leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Toronto, ON (Canada)
    Current Employee - Manager in Toronto, ON (Canada)

    I have been working at CAA South Central Ontario full-time for less than a year

    Pros

    The opportunity to work for a membership organization with some great people throughout management and the front line teams, opportunity to re-build antiquated systems and processes.

    Cons

    Corporate culture is quite negative, senior leaders are untrustworthy and self serving. Very hierarchical environment where no-one in the executive team holds themselves accountable, they just pick a scapegoat.

    Advice to ManagementAdvice

    Need to develop trust with your employees again, work on developing those relationships by acknowledging their contributions and supporting their development.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst  in  Toronto, ON (Canada)
    Current Employee - Actuarial Analyst in Toronto, ON (Canada)

    I have been working at CAA South Central Ontario full-time for more than a year

    Pros

    flexible, work life balance, management, team work, see your contribution reflected in business decision

    Cons

    scale of company is a little small

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Care Counsellor  in  Stoney Creek, ON (Canada)
    Former Employee - Member Care Counsellor in Stoney Creek, ON (Canada)

    I worked at CAA South Central Ontario full-time

    Pros

    I worked in the call center, and believe me I have worked in at least 8 or 9 of them. In the beginning I was astonished to see people that had been there for 20-25 years. That shows how much people enjoy their jobs it had a very low turnover rate. The people there the agents are the best like family a great people to work with. The company has changed, which is expected become more business oriented... finance driven, but I still feel it was one of the best call centers I had the opportunity to work for.

    Cons

    The only con would be that you have to have a flexible schedule until you put in your time expect to work the later shifts. There sometimes can be favortism as with all work environments. Very little room for promotion, maybe a couple of lateral promotions but that's about it.

    Advice to ManagementAdvice

    Listen to employees, sometimes those doing the actual jobs have excellent feedback that could improve performance. Also in the beginning there were alot of programs and activities geared towards keeping moral up, I would recommend to keep providing those programs, bonuses and incentives.

    Recommends
  10.  

    APPLICATION DEVELOPER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CAA South Central Ontario

    Pros

    -Friendly environment
    -People are willing to help

    Cons

    -nothing is bad about this position at CAA

  11.  

    Very low Morale Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management Intern  in  Thornhill, ON (Canada)
    Former Employee - Project Management Intern in Thornhill, ON (Canada)

    I worked at CAA South Central Ontario as an intern for less than a year

    Pros

    Friendly management and coworkers in the IT department

    Cons

    Management seemed oblivious to IT development

    Advice to ManagementAdvice

    Retain your experts

    Recommends
    Neutral Outlook

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