CAA South Central Ontario

www.caasco.ca

CAA South Central Ontario Reviews

Updated January 21, 2015
Updated January 21, 2015
25 Reviews
2.8
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jay Woo
3 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    software systems are out dated but good stable company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Consultant
    Current Employee - Travel Consultant

    I have been working at CAA South Central Ontario part-time (more than an year)

    Pros

    friendly people, stable company, good benefits

    Cons

    out dates computer equipment and software is frustrating to work with

    Advice to ManagementAdvice

    update all equipment

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CAA South Central Ontario

    Pros

    Nice people
    Work life balance
    No stress

    Cons

    Tough to grow
    Salary could be better

  3.  

    good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Toronto, ON (Canada)
    Current Employee - Business Analyst in Toronto, ON (Canada)

    I have been working at CAA South Central Ontario full-time (more than 3 years)

    Pros

    good place to work. laid back environment.

    Cons

    some managers are very political. too many contractors.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Worst company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Thornhill, ON (Canada)
    Former Employee - Anonymous Employee in Thornhill, ON (Canada)

    I worked at CAA South Central Ontario full-time (less than an year)

    Pros

    The only good reason I can think of for working here is having a job and a pay check otherwise the things ive heard managers and leaders say here are shocking to say the least!!

    Cons

    Very toxic environment. A lack of proper training programs, lack of innovation, lack of growth and career pathing. Service people are treated like robots or slaves, extremely micro-managed. Managers and supervisors are very unfriendly, moody, unsupportive, uninteractive and unengaging. Im not sure about the other departments but service department is always stiff, everyone is just too serious, you cant go to the washroom and the supervisor is asking why youre not on taking calls mode. Hands down the worst environment I have ever worked in (psychologically).

    Advice to ManagementAdvice

    Get with the program and learn to treat your workers well if you want the company to have positive progression.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    AVOID this company if you can and only join if you have NO other option for you! TOXIC CULTURE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Thornhill, ON (Canada)
    Former Employee - Anonymous Employee in Thornhill, ON (Canada)

    I worked at CAA South Central Ontario

    Pros

    Okay Salary, Good Cafeteria. Good company for women as most of the management and employees are women.
    Good benefits and pension if you are a permanent employee.

    Cons

    Toxic Culture! The negative culture and internal politics can even make you SICK and challenge your self esteem and confidence.

    This company is NOT for talented, ambitious and qualified professionals who want to contribute their best with fresh ideas and creativity.

    I was told by my manager "If you are trying to do things differently here, then you don't necessarily understand how we work here" I was quite shocked to hear such a remark to my idea which was different from how they have worked in the past years! And ironically then managers talk about innovation, initiative, etc during the reviews....I sent some ideas via emails but nobody even replied to my email...

    Very Slow and very low productivity as a team...... They are surviving because of their good brand image in roadside assistance which is also facing very stiff competition these days. Some managers are sitting on projects for 2-3 years and funnily enough they even talk about these projects in every meeting without any meaningful updates!

    They say they are a 'not for profit organisation' but their entire focus is to get members for road side assistance and then try to sell them insurance and travel which is their main focus. Insurance is also the focus of the top management.

    Coming to Directors, they are not necessarily very bright and if you look at their profiles on LinkedIn then you can observe they had just been jumping jobs every 1-2 years before landing at CAA SCO. and director in my group was simply focused on attending seminars. workshops and training within the city and even out of Canada! Almost never there is office and just obtaining the work from managers / specialists and then just presenting it to their VP with almost negligible contribution. And on top of that playing dirty office politics and making culturally insensitive remarks!

    Managers are also biased and play favorites at times. If they are on your side then you can easily take 2 hour lunch breaks or even leave early 2-3 times a week and if they are not then they criticize everything that you do!

    A very important tip would be to never join this company on CONTRACT. As they just have the "use & throw" mentality. Personally, I know of only 1 lady who was offered a permanent role from the several contract people employed by them and that also perhaps because the department manager had resigned in just 3 months of joining. Contract staff are treated differently even during the employee fun events as they are barred from participating in certain games.

    Join this company if you are in insurance field or think this is gonna be your last job before retirement and you just want to have good pension and benefits but are not necessarily looking to do much at work and you are very good at being social and just chit chatting with managers / directors.

    Advice to ManagementAdvice

    Pls come down from your ivory towers and try to interact with employees yourself rather then only listening to what your directors / VPs tell you. (Starbucks CEO visits at least 2 stores himself every week and meets employees in person).

    Have some respect for contract associates as they are also human beings and invest their time and talent and bring some value to your business and that's why you hire them in the first place....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    steady job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adviser in Toronto, ON (Canada)
    Current Employee - Adviser in Toronto, ON (Canada)

    I have been working at CAA South Central Ontario full-time (more than an year)

    Pros

    -good steady company with diverse range of revenue source
    -opportunity for lateral progression
    -decent salary and benefit

    Cons

    -limited personal development scope
    -short staffed and heavy workload
    -more support function then forntline workers

    Advice to ManagementAdvice

    pls reevaluate resource allocation

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Growing Pains at CAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CAA South Central Ontario

    Pros

    Good cafeteria. Great organization for employee events during the holiday season, charity events, etc. It is a well known brand and one to be proud to work for. Depending on the line of business and senior manager, there may be room for personal and professional growth. Overall, the atmosphere is friendly.

    Cons

    The corporate culture has become much more aggressive. Some departments are coasting under the radar and everyone is in a good mood but other departments are under lots of pressure. Wedges are being placed between members of the senior leadership that do not serve the company very well in the long run.

    Advice to ManagementAdvice

    Some members of senior leadership need more confidence in the organization and themselves. They are also spread too thin. This is a period of rapid growth and transition with a new CEO. There's a big gap without a COO.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    CAASCO - a decent place to work..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Thornhill, ON (Canada)
    Current Employee - Anonymous Employee in Thornhill, ON (Canada)

    I have been working at CAA South Central Ontario full-time (more than 3 years)

    Pros

    There is a variety of products offered at CAA which always make for an interesting day at the office - Insurance(s), Loyalty,

    Cons

    Pay is below industry standard in my opinion. Telecommuting is not an option which is unfortunate. Room for growth is also non-existent and the political game is like something I have never seen before.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    good company to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Total Rewards Specialist in Thornhill, ON (Canada)
    Current Employee - Total Rewards Specialist in Thornhill, ON (Canada)

    I have been working at CAA South Central Ontario full-time

    Pros

    location if you live uptown

    Cons

    the pay is lower compared to companies downtown or bigger multinational companies

    Advice to ManagementAdvice

    update your reporting systems and software

    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Senior leadership operates in silos to the detriment of moving organization forward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CAA South Central Ontario full-time (more than an year)

    Pros

    People generally really do care about putting Members first. Work-life balance is good and if you're looking to coast, this is the place.

    Cons

    Senior leadership and lines of businesses work in silos, despite lip service to the contrary, and to the detriment of moving projects that cross multiple LOBs forward. There is no career pathing, and management generally lacks people and conflict management skills. Infrastructure is antiquated relying on manual transaction processing resulting in poor data integrity.

    Advice to ManagementAdvice

    New CEO Jay Woo needs to get over himself in thinking he's the saviour who brought the insurance company back from the brink of bankruptcy. He has demonstrated a clear lack of maturity as a senior leader with some of his knee-jerk reaction emails sent organization-wide which is creating a culture of fear and paranoia.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at CAA South Central Ontario? Share Your Experiences

CAA South Central Ontario

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.