CARFAX Reviews

Updated March 29, 2015
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4.2
76 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Richard Raines
56 Ratings

Pros
  • I'm also able to have a great work-life balance (in 14 reviews)

  • Strong sense of community and comradery, open communication, casual dress, free Friday lunch, lots of holidays, great bonus plan (in 12 reviews)

Cons
  • Flat organization, which turns some people off (in 7 reviews)

  • There is little room for growth unless you know someone (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. The best company to work for in the Mid-West

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Columbia, MO
    Current Employee - Software Developer in Columbia, MO

    I have been working at CARFAX full-time (more than a year)

    Pros

    Relaxed atmosphere, great culture. Flexible hours, and some of the best mentors I've ever worked with.

    Cons

    Lack of remote work may cause CARFAX some headaches in the future. Some employees are underpaid for the work they put.

    Advice to ManagementAdvice

    Realize that you're getting the best talent in the Mid-West, but not the best talent in the USA. Remote opportunities can help you get the best of both. I don't think I'd ever leave CARFAX if that opportunity existed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    The 2 Faces of CARFAX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Centreville, VA
    Current Employee - Anonymous Employee in Centreville, VA

    I have been working at CARFAX

    Pros

    Free Friday Lunch. Informal & small work environment - it''s like Cheers where everyone knows your name. Flat structure which might be appealing to some.

    Cons

    CARFAX puts on a great show for applicants and new hires. I admit, I was duped. Here's the truth.

    1) Management will always ask for employee feedback on projects, products, etc but sadly it means nothing.

    2) If you aren't in the boys club you can consider your days numbered.

    3) There are genuinely some good, smart people here but those at the top have been at CARFAX for 10/15 years and are use to doing things their way. Don't come to CARFAX expecting to change anything - it just won't happen. I got used to hearing "we've always done it this way." OR "This is how (INSERT ANY VP's NAME) wants it done"

    4) Also, nepotism runs wild here. There are 8 family members working at CARFAX and all in the same business unit.

    5) Because there is a lack of airtime with marketing directors and the VP, marketing managers are constantly fighting to come up with the next big idea - while not collaborating with others. It's very competitive but not in a positive way.

    Advice to ManagementAdvice

    There needs to be a complete overhaul of senior management. Have 1 sales meeting a year. Respect the opinion of your employees. Trust that those doing the work and talking to dealers/consumers know best. COMMUNICATE with your employees and encourage employees to do the same.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Great benefits/not great treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underling in Centreville, VA
    Current Employee - Underling in Centreville, VA

    I have been working at CARFAX full-time

    Pros

    The benefits package is great. Excellent flexibility for a work/home life balance.

    Cons

    The company is starting to care less about quality and more about production. Not a lot of room for advancement. Management puts a lot of pressure on you to perform.

    Advice to ManagementAdvice

    More training needed when new employees start.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful

    I love TEAM CARFAX!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Centreville, VA
    Current Employee - Anonymous Employee in Centreville, VA

    I have been working at CARFAX

    Pros

    Great mission, clear game plan and amazing culture!

    Cons

    The Car Fox doesn't spend enough time with us ;)

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO

    CARFAX Response

    Mar 13, 2015Communications Director

    That CAR FOX is so popular! He's spending most of his time out on the road helping millions of people buy, sell and own their cars with more confidence. He's been practicing his shuffle puck skill ... More

  6. 1 person found this helpful

    Happy employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Centreville, VA
    Current Employee - Anonymous Employee in Centreville, VA

    I have been working at CARFAX full-time (more than 3 years)

    Pros

    always celebrating our successes and looking for new ways to celebrate Team CARFAX, free Friday lunch, casual dress, culture of respect.

    Cons

    There's not much room for growth or promotion. Training is great if you are in the development departments but scarce everywhere else.

    Advice to ManagementAdvice

    Consider rethinking promotions, significant salary increases instead of large bonus structure. Ask us what the majority of Team CARFAX would want and why.

    Recommends
    Positive Outlook
    Approves of CEO

    CARFAX Response

    Mar 14, 2015Communications Director

    Thanks for letting us know all the things you like about working here and we're really glad you're happy. While it is true we've kept our structure really flat there are lots of ways to grow at ... More

  7. 1 person found this helpful

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CARFAX

    Pros

    good work life balance for working moms

    Cons

    some office politics at play

    Recommends
    Positive Outlook

    CARFAX Response

    Mar 13, 2015Communications Director

    Really glad to hear working at Carfax is working for you. We want all of our team to have a great work-life balance, but it's great to hear it's working for working moms. Keep us posted and let us ... More

  8. 1 person found this helpful

    Rock Star Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CARFAX

    Pros

    A great company that truly cares about it's employees!

    Cons

    I honestly cannot think of anything noteworthy

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  9. Good developers, collaborative environment, sometimes strangled by marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Developer in Columbia, MO
    Current Employee - Product Developer in Columbia, MO

    I have been working at CARFAX full-time (more than a year)

    Pros

    Good, patient people
    Always willing to teach
    Best practices are encouraged and taught
    Code improvements are constant

    Cons

    Marketers push deadlines
    Marketers prevent code refactor

    Advice to ManagementAdvice

    Quality > quantity

    Recommends
    Neutral Outlook

    CARFAX Response

    Mar 13, 2015Communications Director

    Thanks for the feedback. I know a couple of people in the marketing department and will make sure to share your comment with them. We're all pushing hard to be successful but don't want you to feel ... More

  10. 1 person found this helpful

    Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Centreville, VA
    Current Employee - Anonymous Employee in Centreville, VA

    I have been working at CARFAX full-time (more than 3 years)

    Pros

    Culture, opportunity for change, no jerks allowed! Lots of fun mixed in with the work. Carfax is a great company and you'll not regret working here if you do your job well, too. There are things that are frustrating, but it's the best in this area.

    Cons

    There is such a thing as 'too flat' in an organization so it limits career opportunity. Also, like a good dysfunctional family, bad news is often swept under the rug. Change is slow, and resources are lean. Salaries seem to be under market but the bonus helps.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    Still early but as advertised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Chicago, IL
    Current Employee - Regional Account Manager in Chicago, IL

    I have been working at CARFAX

    Pros

    So many to list. A company that values teamwork. If you're a loaner it still may work but get involved and be apart of the team and see what working together can accomplish. Great product and all the support you could possibly need to help you sell or manage your accounts. A work hard play hard mentality, and a great work life balance. Benefits, pay and vacation are more than fair. They're always having a contest and if you want to work and earn more money there is plenty of opportunity.

    Cons

    None that are truly worth mentioning.

    Advice to ManagementAdvice

    Keep maintaining a positive attitude.

    Recommends
    Positive Outlook
    Approves of CEO

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