CARQUEST Reviews

Updated October 12, 2014
Updated October 12, 2014
155 Reviews
2.8
155 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CARQUEST President David McCartney
David McCartney
28 Ratings

Review Highlights

Pros
  • Working with Great People, learning the parts business to better Help the customer's (in 7 reviews)

  • Good place to work with good people that care (in 6 reviews)


Cons
  • Arizona Carquest stores are going under especially Tucson due to upper management (in 15 reviews)

  • long hours, expected to put work first (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I did enjoy my time with CarQuest which is now parented by Advanced Auto Parts.

    Former Employee - Loop Driver (Customer Service Delivery Teammate) in Oxnard, CA
    Former Employee - Loop Driver (Customer Service Delivery Teammate) in Oxnard, CA

    I worked at CARQUEST full-time (more than 8 years)

    Pros

    My job was more like a self managed position as I was on the road a lot. They paid reasonable for this job. A high percentage of those that I worked with were great people.

    Cons

    My biggest grief was working with a few immature beings in management who needed to be removed due to sexually harassing female co workers and character deforming statements toward co workers. There were bigots involved as well. Training sessions need reviewing.

    Advice to ManagementAdvice

    The training helps but like traffic acts good mostly when the law enforcement is around, similarly, some employees have this same trait. Please view the cons section.

    No opinion of CEO
  2.  

    I enjoyed working there, but I didn't see myself making a career there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Driver in New York, NY
    Former Employee - Parts Driver in New York, NY

    I worked at CARQUEST full-time (more than an year)

    Pros

    Good people, quality parts, their delivery fleet was fairly new and they changed out vehicles before they even appeared old

    Cons

    Pay was low, company felt like it was trailing the other car parts companies instead of leading the way, stores look second rate. They like to rent buildings,and it looks like they don't spend much, while the other companies are building new stores

    Advice to ManagementAdvice

    Embrace new ideas, we sponsor a Nascar car, why aren't our delivery vehicles wrapped like our race car? No jeans? We're delivering car parts to garages, not serving food at a banquet. You have a good company with good people, don't get left behind.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Not sure where this is headed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CARQUEST

    Pros

    Used to be a great old school parts store. good employees building great relationships with customers.

    Cons

    advance taking over leaves a lot of people unsure about their future. From drivers all the way up

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    All work and now play

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at CARQUEST full-time (more than an year)

    Pros

    Great discounts and good if you are one who enjoys interaction with DIYers and Professionals

    Cons

    Lots of hours 50-60 every week, 6 days of a month, get to work most holidays, low inventorys, and understaffing.

    Advice to ManagementAdvice

    Your RDOs are using their people up only to pad their own bonus and they do not listen to their managers because they are ingrained in old school management techniques.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Love it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbia, SC
    Current Employee - Anonymous Employee in Columbia, SC

    I have been working at CARQUEST part-time (less than an year)

    Pros

    Productivity based pay raises..
      No matter who slumps, the computer knows.

    Cons

    Haven't found any yet. Everyone is great!

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  7.  

    QA/TESTING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance in Raleigh, NC
    Former Employee - Quality Assurance in Raleigh, NC

    I worked at CARQUEST full-time (less than an year)

    Pros

    Working in CARQUEST was a great experience was just a 3 months project

    Cons

    Great Opportunity working as a Tester

    Advice to ManagementAdvice

    Great working with the team

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great employees and atmosphere!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CARQUEST DELIVERY TEAMMATE in Raleigh, NC
    Current Employee - CARQUEST DELIVERY TEAMMATE in Raleigh, NC

    I have been working at CARQUEST part-time (more than an year)

    Pros

    Great quality in the products, customers, and the employees with opportunities open to you for advancement if you just take the time. They are very flexible with you if you put forth good work everyday.

    Cons

    Stores tend to get very dirty if they are not kept clean and the really busy days seem to put some people on edge. The pay could also be better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Very Good learning oppertunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Field Engineer in Raleigh, NC
    Former Employee - Network Field Engineer in Raleigh, NC

    I worked at CARQUEST full-time (less than an year)

    Pros

    Work was interesting, meaningful, fun.

    Cons

    None........ I have no complaints.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
  10.  

    Worst retail company I have EVER worked for in 25 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at CARQUEST full-time (less than an year)

    Pros

    If you're at an actual CARQUEST location the business hours are good and you get a company vehicle with limited use .The Advance locations are a different story on the hours and no vehicle.

    Cons

    antiquated and redundant computer processes
    HORRIBLE upper management
    unbelievable amount of paperwork
    benefits are terrible ( high cost with little coverage and only 1 week vacation for the first few years of employment

    Advice to ManagementAdvice

    Advance Auto Parts has their work cut out for them after this acquisition. CARQUEST has many long term upper management members who believe their company rules the auto parts world. I think they forgot they were going bankrupt because of the way they do business. Leaders are dishonest and no one at the corporate office will take responsibility for anything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    It was a great experience in sales interacting with people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Delivery in Logan, UT
    Former Employee - Sales and Delivery in Logan, UT

    I worked at CARQUEST part-time (more than an year)

    Pros

    You get a lot of client interaction, which is beneficial. Also, the relationship between co-workers was always great. There is opportunity to grow in the company and gain leadership positions.

    Cons

    Recently hours were cut back because there was not enough revenue. The hours seemed to be everyday for a short period of time which made it very hard to find another job to subsidize the income.

    Recommends
    Neutral Outlook
    No opinion of CEO

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