CBV Collection Services

  www.cbvcollections.com
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CBV Collection Services Reviews

Updated June 12, 2014
Updated June 12, 2014
11 Reviews

3.0
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Bob Richards
3 Ratings

Employee Reviews

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  1.  

    Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    lots of friendly people lots of new faces lots of great friends

    Cons

    high turn over high turn over high turn over

  2.  

    Hours were good, work was repetitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Officer  in  Vancouver, BC (Canada)
    Current Employee - Collections Officer in Vancouver, BC (Canada)

    Pros

    Set schedule, holidays off, commission

    Cons

    Management played favorites, commission structure altered with no notice, abusive debtors, micro-management.

    Advice to ManagementAdvice

    Office seemed to have a culture of wanting to to do well but not too well. Collectors would not appropriately rewarded for amount of debt collected. If you were doing too well you got moved to another portfolio (and earned less commission).

    Advice: create a culture of genuine appreciation and compensation for a job well done.

    Recommends
    Disapproves of CEO
  3.  

    Debt Collector at CBV Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Debt Collector  in  Vancouver, BC (Canada)
    Former Employee - Debt Collector in Vancouver, BC (Canada)

    Pros

    Some great co-workers
    Decent hours
    Decent location

    Cons

    Horrible culture
    Bad senior management
    Bad managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    High pressure to perform

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Officer  in  Vancouver, BC (Canada)
    Former Employee - Collections Officer in Vancouver, BC (Canada)

    Pros

    Easy money for someone with decent communication skills.

    Cons

    Monthly targets sometimes unfair and unattainable

    Advice to ManagementAdvice

    I liked the management. I couldn't manage a bunch of collectors.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Descent company. Not much opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Agent  in  Vancouver, BC (Canada)
    Former Employee - Collections Agent in Vancouver, BC (Canada)

    Pros

    Earning quotas are doable however you get a very short time to do it and prove you're worthy.

    Cons

    Management is not great at all. Some of the managers lack the necessary skills to manage. It makes it hard to feel appreciated or valued. Also pay is awful.

    No opinion of CEO
  7.  

    Not bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Officer  in  Vancouver, BC (Canada)
    Current Employee - Collections Officer in Vancouver, BC (Canada)

    Pros

    easy to get in, good management, useful experience on the phone with people, good experience with sales, easy to make commission

    Cons

    only bad thing is low salary

    Advice to ManagementAdvice

    give big salary increases. especially to top performers

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Is good, but

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Officer  in  Vancouver, BC (Canada)
    Current Employee - Collections Officer in Vancouver, BC (Canada)

    Pros

    The company is good, the experience is pretty good to....

    Cons

    Salary need to be more $$$

    Recommends
    Positive Outlook
  9.  

    manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    Pros

    good company to work for

    Cons

    have to work on weekend

    Recommends
    Positive Outlook
  10.  

    CBV grants anyone who wants to prove him/herself a chance without any prejudice or assumption.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collector  in  Vancouver, BC (Canada)
    Current Employee - Collector in Vancouver, BC (Canada)

    Pros

    They do hire everyone, but for people who don't have experience, they do not turn you away. They give you a chance to proof yourself and if you are a fast learner, you would succeed! Managers and supervisors in general are quite friendly and helpful whether it is job related or personal issue if you have shown that you are competent and not here to just slack!! Quota does suck but honestly, anyone who is willing to put in some hard work will succeed. I am not going to lie, I wrote this to defend CBV against the first post. With decent pay, and also an office job, working 7:30 is not too too bad. You get off early too. If you look at the job market, many jobs start you way earlier with more work load, less pay and less benefit. Hence, I don't see why anyone would complain about it unless they are just lazy.

    Cons

    Personal quota does suck, stress can add up. People do yell at you but so what? (Any work place that you have to deal with PEOPLE you pretty much to deal with them yelling or complaining to you in some form. ) Every start of the month and eom do add more stress, but stress is something you just have to learn to cope with in life.

    Nis num does suck, (but there is way you can find these people and also it is not CBV's fault people don't pay their bills!)

    Advice to ManagementAdvice

    Manager and supervisor please communicate! I would ask my sup about something and my manager the same thing and 2 different answers! Hire a good trainer please so no one gets confuse!

    Dialer: Full blast mode is terrible. Back to back call is just terrible. Dialer calls sometime don't go thru for many reasons. But when dialer people have to get around these obstacles and use their phones to call these numbers, they get blamed for not being on the dialer. Full up time is set dead, and honestly, the dialer people need to be encouraged and taught to learn to work with the dialer but not babysit the dialer...

    Recommends
  11.  

    CBV is decent short-term employment, but long-term disaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collections Officer  in  Vancouver, BC (Canada)
    Current Employee - Collections Officer in Vancouver, BC (Canada)

    Pros

    It's easy to get a job there. They hire all kinds of people.

    Cons

    Collectors only get about 200 active accounts, some of them with bad numbers, and it's hard to reach the target. The dialer system does not work properly, which results in lower levels of debtor contacts. Also, the shift starts at 7:30 AM which is too early. Employees are also required to work on Saturday and 1 night shift.

    Advice to ManagementAdvice

    Give us more active accounts, get faster computer, fix the dialer system, and raise wages. We simply dont' have morale to work for $2000 a month. I feel ashamed of myself for being forced to work for $2000 a month. But what can I do? I have to feed myself.

    Doesn't Recommend

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