CBV Collection Services

  www.cbvcollections.com
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CBV Collection Services Reviews

Updated Jun 12, 2014

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All Employees Current Employees Only

3.0 11 reviews

33% Approve of the CEO

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Bob Richards

(3 ratings)

67% of employees recommend this company to a friend
11 Employee Reviews
Relevance Date Rating
in

     

    Great company

    Anonymous Employee (Former Employee)

    Proslots of friendly people lots of new faces lots of great friends

    Conshigh turn over high turn over high turn over

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Hours were good, work was repetitive

    Collections Officer (Current Employee) Vancouver, BC (Canada)

    ProsSet schedule, holidays off, commission

    ConsManagement played favorites, commission structure altered with no notice, abusive debtors, micro-management.

    Advice to Senior ManagementOffice seemed to have a culture of wanting to to do well but not too well. Collectors would not appropriately rewarded for amount of debt collected. If you were doing too well you got moved to another portfolio (and earned less commission).

    Advice: create a culture of genuine appreciation and compensation for a job well done.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Debt Collector at CBV Collections

    Debt Collector (Former Employee) Vancouver, BC (Canada)

    ProsSome great co-workers
    Decent hours
    Decent location

    ConsHorrible culture
    Bad senior management
    Bad managers

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    High pressure to perform

    Collections Officer (Former Employee) Vancouver, BC (Canada)

    ProsEasy money for someone with decent communication skills.

    ConsMonthly targets sometimes unfair and unattainable

    Advice to Senior ManagementI liked the management. I couldn't manage a bunch of collectors.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Descent company. Not much opportunities

    Collections Agent (Former Employee) Vancouver, BC (Canada)

    ProsEarning quotas are doable however you get a very short time to do it and prove you're worthy.

    ConsManagement is not great at all. Some of the managers lack the necessary skills to manage. It makes it hard to feel appreciated or valued. Also pay is awful.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not bad!

    Collections Officer (Current Employee) Vancouver, BC (Canada)

    Proseasy to get in, good management, useful experience on the phone with people, good experience with sales, easy to make commission

    Consonly bad thing is low salary

    Advice to Senior Managementgive big salary increases. especially to top performers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Is good, but

    Collections Officer (Current Employee) Vancouver, BC (Canada)

    ProsThe company is good, the experience is pretty good to....

    ConsSalary need to be more $$$

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    manager

    Manager (Former Employee) Toronto, ON (Canada)

    Prosgood company to work for

    Conshave to work on weekend

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    CBV grants anyone who wants to prove him/herself a chance without any prejudice or assumption.

    Collector (Current Employee) Vancouver, BC (Canada)

    ProsThey do hire everyone, but for people who don't have experience, they do not turn you away. They give you a chance to proof yourself and if you are a fast learner, you would succeed! Managers and supervisors in general are quite friendly and helpful whether it is job related or personal issue if you have shown that you are competent and not here to just slack!! Quota does suck but honestly, anyone who is willing to put in some hard work will succeed. I am not going to lie, I wrote this to defend CBV against the first post. With decent pay, and also an office job, working 7:30 is not too too bad. You get off early too. If you look at the job market, many jobs start you way earlier with more work load, less pay and less benefit. Hence, I don't see why anyone would complain about it unless they are just lazy.

    ConsPersonal quota does suck, stress can add up. People do yell at you but so what? (Any work place that you have to deal with PEOPLE you pretty much to deal with them yelling or complaining to you in some form. ) Every start of the month and eom do add more stress, but stress is something you just have to learn to cope with in life.

    Nis num does suck, (but there is way you can find these people and also it is not CBV's fault people don't pay their bills!)

    Advice to Senior ManagementManager and supervisor please communicate! I would ask my sup about something and my manager the same thing and 2 different answers! Hire a good trainer please so no one gets confuse!

    Dialer: Full blast mode is terrible. Back to back call is just terrible. Dialer calls sometime don't go thru for many reasons. But when dialer people have to get around these obstacles and use their phones to call these numbers, they get blamed for not being on the dialer. Full up time is set dead, and honestly, the dialer people need to be encouraged and taught to learn to work with the dialer but not babysit the dialer...

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    CBV is decent short-term employment, but long-term disaster

    Collections Officer (Current Employee) Vancouver, BC (Canada)

    ProsIt's easy to get a job there. They hire all kinds of people.

    ConsCollectors only get about 200 active accounts, some of them with bad numbers, and it's hard to reach the target. The dialer system does not work properly, which results in lower levels of debtor contacts. Also, the shift starts at 7:30 AM which is too early. Employees are also required to work on Saturday and 1 night shift.

    Advice to Senior ManagementGive us more active accounts, get faster computer, fix the dialer system, and raise wages. We simply dont' have morale to work for $2000 a month. I feel ashamed of myself for being forced to work for $2000 a month. But what can I do? I have to feed myself.

    No, I would not recommend this company to a friend

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