CCC Information Services

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CCC Information Services Reviews

Updated August 13, 2014
Updated August 13, 2014
141 Reviews

3.1
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CCC Information Services Chairman, President, and CEO Githesh Ramamurthy
Githesh Ramamurthy
114 Ratings

Review Highlights

Pros
  • Work life balance, Great location, Good people (in 9 reviews)

  • A handful number of good people who are hoping that company will get better are still around (in 12 reviews)


Cons
  • management team is not capable of helping to solve execution problems (in 5 reviews)

  • There is no direction, no structure, and no value placed in the employees of the company (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  Sioux Falls, SD
    Current Employee - Technical Support Representative in Sioux Falls, SD

    Pros

    Great benefits, work/life kept separate and plenty of time for life outside work. Friendly helpful coworkers.

    Cons

    Sometimes it feels like no matter how much you do you just don't feel recognized for the work that you have done.

    Advice to ManagementAdvice

    Be more vocal about recognizing an employee for work they have done, even if it is simply a pat on the back in the way of a "Way to Go", also make sure that when they get an award you tell them what it was for.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Was a good company for a long time, but going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not In A Management Position  in  Sioux Falls, SD
    Current Employee - Not In A Management Position in Sioux Falls, SD

    Pros

    The pay is good for the responsibility undertaken.
    As long as you know what you are getting yourself into, scheduling is somewhat static
    Decent amount of paid time off (as long as you schedule it in advance)

    Cons

    Metrics are ridiculous. Employee's are punished for downtime or when work is slow. Performance is graded on "luck factors." If you get lucky, and get a string of work to do that requires no effort to complete, you are rewarded. If you happen to get stuck with 1 task that was miscategorized, you are still required to complete it, no matter how long it will take. If it takes longer than the "lucky good ones" you are penalized for it. Advancement is primarily based on who know and who's rear end you are willing to kiss.

    There is almost no career advancement anymore. Turnover has been very high recently, because the company does not seem to have a set direction

    Departments do not communicate properly with each other, and often times, one department will speak incorrectly for another, causing a rift between the departments, and unnecessary hassle for the customer.

    Management no longer listens to employees. Their hands are tied, and they never used to be. Employee's are also constantly promised new programs, features, or tools to make their jobs easier and more efficient. This lie has been going on for at least 5 years now.

    Advice to ManagementAdvice

    This miserable excuse for "engagement" is nothing more than shill. Try actually being there for your employees. LIsten to them, and get things done.

    Less Politics, more environment. You guys used to make this place great; what in the world happened?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Technical Outdated Product and Low Experienced Tech Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Chicago, IL
    Former Employee - Senior Software Engineer in Chicago, IL

    Pros

    Location of the office is great! Located at World Trade Center in Chicago.

    Cons

    Technical Outdated Product and Low Experienced Tech Team

    Advice to ManagementAdvice

    Move forward updating product technology. Hire more full time employees than relying on offshore consulting companies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great products that auto insurance companies need.

    Cons

    Not much communication between the office and the field employees. It did improve the last two years I was there.

    Advice to ManagementAdvice

    The Account Managers need to let the Field Consultants know what they are doing in the client's offices.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It's not that good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice benefits, good paid vacation and snack machine

    Cons

    Bad work ethic, inexperienced higher ups and high turnover

    Advice to ManagementAdvice

    Please promote more experienced people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A lot to learn but, it offers a lot of opportunity & is a HPO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CS Post Val
    Current Employee - CS Post Val

    Pros

    Benefits, High Performance Organizations performance = higher pay. advancements

    Cons

    A lot of information to learn & on going learning, can be overwhelming

    Advice to ManagementAdvice

    would enjoy more 1 on 1 feedback w/ management, have made great strides in suggestions, opinions and overall engagement

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Constant growth, not a boring desk job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Valuator  in  Sioux Falls, SD
    Current Employee - Valuator in Sioux Falls, SD

    Pros

    I feel that my voice is heard, which is important to me. Some suggestions are implemented, others not, but I know they are heard. While previous employers talk the talk, I believe the core managers are invested and genuinely want workers to succeed. This small group of managers knows the details of the jobs we perform. The company as a whole is aggressive.

    Cons

    My immediate managers don't know my job, and while they went thru quasi-training, most cannot sit in their team member's chairs and perform their functions. While productions standards are necessary, I feel it is often at the expense of quality. There seems to be a lot of hand-holding for workers who maybe just don't fit the position. There are several instances of new policies to work around these people instead of simply making them do their jobs.

    Advice to ManagementAdvice

    Revert back to an HPO mantra and expect workers to work hard and reward them for it. It is painfully obvious which workers are just warming the seats and it does not inspire the rest of us.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    B+?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good people, reasonable opportunities.

    Cons

    Mentality is sometisme traditional rather than cutting edge.

  10.  

    The place is a "Train Wreck"

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    Flexibility, location, office, staff, product

    Cons

    Strategic planning, compensation, leadership, integrity and reverence

    Advice to ManagementAdvice

    Figure out who is in charge and start leading.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good people, not ambitious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work life balance, Great location, Good people

    Cons

    Limited growth
    Filled with people who stayed with the firm for ages

    Advice to ManagementAdvice

    Fresh thinking is needed

    Recommends
    Positive Outlook
    No opinion of CEO

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