CCC Information Services Reviews

Updated April 11, 2015
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3.0
109 Reviews
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CCC Information Services Chairman, President, and CEO Githesh Ramamurthy
Githesh Ramamurthy
75 Ratings

Pros
  • Focus on work life balance and employee development create an energized atmosphere where people like to show up for work (in 10 reviews)

  • A handful number of good people who are hoping that company will get better are still around (in 12 reviews)

Cons
  • management team is not capable of helping to solve execution problems (in 5 reviews)

  • There is no direction, no structure, and no value placed in the employees of the company (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Was a great place to work, until the corporate culture changed

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCC Information Services full-time

    Disapproves of CEO
    Disapproves of CEO

    Pros

    People were friendly, the teamwork was wonderful and we built some excellent products. People were promoted from within. People were allowed to take risks without fear of negative consequences if they failed.

    Cons

    The merger with Process Claims changed the culture for the worse. Friendliness and teamwork disappeared as the "Us (Process Claims) vs. Them (Not Process Claims)" mentality took over. You could determine the mood by observing the behavior of the staff who sat outside the office of one manager. If they were relaxed, it was a good day. If they wouldn't look at you when you walked by, that manager was on the warpath and it was a bad day.

    Advice to Management

    I spoke with HR about the cultural problems. They pretended to be concerned, but did nothing.

  2. Helpful (4)

    Different direction frequently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CCC Information Services

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great downtown location in the Merchandise Mart

    Cons

    This company keeps rotating senior IT management. It has no direction. There is very little chance for internal advancement as the changing management brings in their own people.

  3. Helpful (2)

    experienced management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CCC Information Services

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    it is a big company and has very beautiful people

    Cons

    Have seen very inexperienced mangers, lacking team leading experience, project planning, connection to team member and communication skills. lately seen a manager talk with fingers and tries to threaten and intermediate!

    Advice to Management

    There are differences between management & leadership. You could be appointed a manger but that doesn't make you a leader. A leader gets his team to rally with him and get things done with as it should be done.

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  5. Helpful (4)

    What are horrible experience, poor management, not a good career move. The perfect mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Engineer in Chicago, IL
    Former Employee - Senior Systems Engineer in Chicago, IL

    I worked at CCC Information Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This place will have you fooled. You will either leave a good job to come work for them and then find out what they were advertising in the job was not what they actually had. Red flags start to appear a month or so as your boss starts to talk down their own bosses and how the organization "really" is currently and in the past. Listen to that manager, as those red flags are all real. Culture of the office is actually very good, people who work with you and the teams you work on are very helpful typically when they can be. The teams when they work together can be good, and upper level management talks about how they want synergies between teams. This organization used to have many talented people, the only ones that stayed around were the managers that like to create political carnage between teams. They all talk about each other and it becomes old. If you don't have a job and need a job temporarily, this might be a good replacement temporarily while you look for a real job, but don't consider this a career as they are moving towards the cloud.

    Cons

    There is a huge revolving door, since early 2005. Management is disconnected from their employees and they either scare talent or people away. Benefits are actually pretty good but you rarely see a promotion, unless someone is fired. Compensation is also very good compared to other companies, but does not equate to the disaster of an environment they run. They need to make revenue, so each year that they do not, they cut staff to avoid several things such as a good bonus or salary increase. They scare the enterprise of their jobs and thus people leave a well. They have gone through several layoffs in a matter of 6 years, ask them about it, and that is how the company works. Outsourcing employees that know critical business operations and having very relax security standards and passwords can cause you future problems. If you are hired for these particular engineering positions, you will be cleaning up a complete mess that has almost lasted more than 8 years. The mistakes of 8 years, not upgrading, not allowing engineers to patch or upgrade software/OS has caused a very lacking operating environment.

    Advice to Management

    Upper level managers and management along with their steering committees pretend to be open minded about new tools and the technology that can be utilized to improve stability and efficiency, but when it comes to actually purchasing the required tools, that does not occur. Providing your employees with a technology roadmap so that your technology employees can perform requirements. Your management needs a huge wake up call, and it cannot just be provided by training them, it needs to be done with other mechanisms.

  6. Helpful (3)

    Once a it was an innovative company now stagnant, no growth and no opportunities for career advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer/Team Lead in Chicago, IL
    Current Employee - Senior Software Engineer/Team Lead in Chicago, IL

    I have been working at CCC Information Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    strong business model and stable revenue streams.
    opportunity to work with large scale systems

    Cons

    chaos in P&T management.
    many talented technical people has left company 3 to 4 years back
    poor quality of work, no vision and strategic direction all focus is on keep the systems running somehow.

    Advice to Management

    Establish and communicate clear vision to employee so they can perform.

  7. Helpful (5)

    Beware...Too many internal politics, incompetent management, and no work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCC Information Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    One of the best parts of working for CCC was getting to work with some passionate, talented, and lovely people. There are many hard-working and smart individuals working for the organization on the ground floor. Once you hit the management level is where it all goes down hill and fast.

    Cons

    The management is completely horrendous. CCC promotes employees to management positions based upon how good of "friends" that person is with the upper level management. No management training is provided to these individuals and therefor people leaders have no idea how to motivate, lead, or support teams. This company strives on it's internal politics. The majority of it's employees come into the organization very excited and motivated to take on new challenges and within months are run down, miserable, and looking for a way out.

    CCC claims to have a wonderful work-life balance, but this is not the case at all. They expect you to work excessive amounts of overtime to get all of your tasks completed. In their words "you are an exempt employee and have to work as many hours as needed to get the job done." Meanwhile your manager comes in late, takes long lunches, goofs around on the internet all day, and leaves early. This company is a revolving door and cannot keep talented people on staff. CCC is good at attracting talent with their sales pitches, but is unable to keep millennials on staff.

    The HR department is very aware of the many problems within certain teams at CCC, but refuses to do anything about the reoccurring problems. Their only concern is to hide and cover up any problems that are going on. It is amazing that they can watch instances of sexual harassment as well as bulling all coming from management on the same team yet do absolutely nothing about it but schedule a few meetings and hope things get better. They are wonderful at always playing the blame game and blaming the many people who revolve in-and-out of the team without getting rid of the manipulative management that causes all of the problems.

    Advice to Management

    I would advise upper level management to truly take a look at the teams within the organization that have revolving doors of employees. Cleaning house and getting rid of the middle management within the problem teams would make a huge difference for retention of talent within the organization.

  8. Helpful (4)

    Great people to work for but unfair, out of control management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CCC Information Services

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great location good compensation. Nice people

    Cons

    operation management a total disaster. No respect for IT employees and humiliates them with unfair dismissals.

    Advice to Management

    Look into the behavior patterns of Operations management regarding terminations. Replace operation management with a professional, suitable and more reasonable individual. Offer training or any IT education.

  9. Helpful (2)

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCC Information Services

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great people, some innovation and great downtown location

    Cons

    Products are driving by few customers vs looking at market opportunity and this mentality limits growth and innovation.

  10. Great Place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Product Implametation Specialist in Sioux Falls, SD
    Former Contractor - Product Implametation Specialist in Sioux Falls, SD

    I worked at CCC Information Services as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Almost every other day the company is bringing something in for it employees. weekly events to boos morale.

    Cons

    Its hard to get in.

  11. Helpful (7)

    Poor management and poor job expectations, watch out, some reviews are spot on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer/Architect in Chicago, IL
    Current Employee - Engineer/Architect in Chicago, IL

    I have been working at CCC Information Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Many people are nice, executive management and managers are friendly for the first few weeks, bonuses are nice some years, benefits are comparable to the industry standard.

    Cons

    They don't spend on infrastructure, no work-life balance, personal growth is non-existent, employees are always looking to leave or find reasons to leave the company, management is close minded, politics get in the way of proper growth in environment, management is always looking for reasons to fire people ,even if it's not their fault or directly related to them.

    Advice to Management

    LIsten to your employees, get rid of the politics, invest in your environment, provide better leadership.

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