CCCS of San Francisco

  www.cccssf.org
  www.cccssf.org

CCCS of San Francisco Reviews

Updated November 3, 2014
Updated November 3, 2014
18 Reviews
3.2
18 Reviews
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Kathryn J. Davis
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Employee Reviews

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  1.  

    CCCS of San Francisco provided me with a positive and enriching summer experience.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housing Contact Specialist in San Francisco, CA
    Former Employee - Housing Contact Specialist in San Francisco, CA

    I worked at CCCS of San Francisco full-time (less than an year)

    Pros

    • CCCS offers a great community of motivated, yet down-to-earth people.
    • Stellar leadership, that legitimately cares about it’s employees experience and growth
    • A positive and upbeat environment
    • Great training
    • Solid incentives on top of salary (not commission based)

    Cons

    • Job is a bit repetitive, and I would have appreciated a larger range of responsibilities, but perhaps this is just a personal preference.

    Advice to ManagementAdvice

    • Continue to grow close with your employees. Community is one of the great assets of CCCS, and it should be protected.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    2 stars for pay & good Benefits but zero corrupt management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Counselor in San Francisco, CA
    Former Employee - Credit Counselor in San Francisco, CA

    I worked at CCCS of San Francisco full-time (more than 3 years)

    Pros

    I loved working here and there was a big group of us who actually enjoyed what we did. Wage was good along with the benefits.Then there were lay offs due to change in management

    Cons

    No room for promotion for people placed in lower paid positions who are minorities. As these people are the first to get laid off despite coming to work on time and working hard. I know... I sat and watched more than a few.

    Advice to ManagementAdvice

    If you really want to help the community, promote diversity and not just in lower paid positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Credit and Housing Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit and Housing Counselor in San Francisco, CA
    Former Employee - Credit and Housing Counselor in San Francisco, CA

    I worked at CCCS of San Francisco full-time (more than an year)

    Pros

    good starter job right after college, you learn a lot of applicable information regarding credit and housing, you get to help people

    Cons

    hard to obtain advancement in this company since it it small, performance reviews are always a mystery, leadership does not listen to counselors, lots of hours put in with not that much reward for the counselor

    Advice to ManagementAdvice

    listen to your counselors, increase the pay

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Nonprofit with good intentions and cutthroat employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at CCCS of San Francisco full-time (less than an year)

    Pros

    It's right next to the Montgomery BART station in San Francisco, so commute is great and lots of awesome restaurants and other places nearby in the financial district.

    Cons

    Drama and interoffice politics, backstabbing and little job security. Pay is low, though one would expect that at a nonprofit.

    Advice to ManagementAdvice

    To the founder: Reach out to employees, spend time with them, get to know them and encourage them to come talk to you. Make it easy for them to talk to you by attending events or even rolling through their work areas from time to time. Seek out their opinions and be responsive to their needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Consumer Credit Counselor II
    Current Employee - Certified Consumer Credit Counselor II

    I have been working at CCCS of San Francisco full-time (more than 5 years)

    Pros

    . The culture is very laid back
    . Good place to gain work experience especially if you intend to move into finance in the future

    Cons

    . Very limited upward mobility within the company
    . Reduced revenues over the past few years
    . The company isn't as fun as it used to be

    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great people to work with...Awesome CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at CCCS of San Francisco full-time (more than 5 years)

    Pros

    Very casual atmosphere. Work is routine in terms of day to day work processes but does have occasions that test your professional abilities in more ways than one. As long as you do your job and meet standards it's a very stable work environment. Holidays are always fun since it's a time where management tries to recognize and acknowledge the hard work it's employees put in throughout the year. Management has an open door policy and are very helpful when you need one on one time. It's greatest asset are the people who work there which I can honestly say you can easily get along with and establish genuine friendships with not only professional ones. The organization genuinely helps their clients and that is best thing about this place.

    Cons

    Training is very rudimentary and you are expected to hit the ground running with very minimal support from management. Upward mobility/career positions is/are very limited...employees particularly counselors are at times over burdened/over worked with more responsibilities and expected to just do it no questions asked and with a smile on their face. Pay is ok but not enough to be financially secure/independent long term due to a salary cap at just under $20/hr for majority of positions. Employee turnover is very high and a mass exodus usually occurs for employees that have reached either the 1st, 3rd or 5th year of employment. Anything new that may be remotely suggested by majority of employees in terms of how things are run or managed usually gets shelved because ultimately it's management that has the last say in things and often you'll have that "take it or leave it vibe". It's customer service based so if you mess up with a client you're out the door even if it wasn't really your fault which also results in that "you're expendable" feeling.

    Advice to ManagementAdvice

    Management needs to be a bit more open to employee suggestions for improvement and actually watch out for their best people so that they don't end up leaving because of disappointment. The benefits package is great but it needs improvement on the salary aspect which is a huge factor why people leave to seek greener pastures. Also, it may want to re-evaluate its business model by means of focusing on providing a service/product that can consistently generate revenue steadily/consistently rather than scrambling to add more work/responsibilities (sometimes to an unrealistic level just to make the company a one stop shop to clients; stop focusing on the "we can do it all" selling point) to employees without corresponding financial compensation. Lastly bring back all the small incentives that mattered to alot of people (ex: having the ability to leave early during late days or weekends as appropriate)

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great place to work hard and actually help make a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housing Contact Specialist in San Francisco, CA
    Current Employee - Housing Contact Specialist in San Francisco, CA

    I have been working at CCCS of San Francisco full-time (less than an year)

    Pros

    - Good Benefits (100% employer paid health, dental, vision & life)
    - Good work environment
    - 15 Days of Paid-Time Off in addition to Holidays
    - Good helpful supervisors, there is an open door policy
    - Vice President is a very nice, helpful, and funny guy; loves what he does & makes you want more
    - Great applicable skills to sales positions (Cold Calling, Hitting Quotas, Data Entry)

    Cons

    - Low pay & no performance bonuses, however it isn't too bad for a non-profit
    - Lack of a good training program, only shadowed people and then they throw you right in; a lot of everything is learn as you go (not the best strategy for short and long term success)
    - Very repetitive job, however, management shows an effort to motivate employees to some extent
    - Not much vertical movement in the company (credit counselor is technically the next position up, however, it does not relate to skills from a contact specialist) & results in a high turnover

    Advice to ManagementAdvice

    Pay your employees what they deserve, reward them with performance bonuses

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    College Graduates Wanted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Services Counselor in San Francisco, CA
    Former Employee - Program Services Counselor in San Francisco, CA

    I worked at CCCS of San Francisco full-time (more than 3 years)

    Pros

    The work environment is very laid back. Not a very strict dress code. Supervisors are easy to talk to.

    Cons

    Fraternity like setting. Resume builder. Definitely not a career.

    Doesn't Recommend
    Approves of CEO
  10.  

    Great place to grow for those that are right out of college. Time to leave once you are in a management position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCCS of San Francisco full-time (more than 5 years)

    Pros

    opportunities for growth and experience for entry level, great co-workers, low stress (in entry level positions)

    Cons

    Upper management does not promote creative thinking and does not utilize the skills of their top talent. Supervisors working with the counselors and customer service reps have little discretion on how to manage their teams and have a huge process oriented workload. Very low budget so no investment in software and technology to help run a more productive business (processes are tedious and time consuming)

    Advice to ManagementAdvice

    Put more trust in your people (supervisors and entry level). Let them find creative solutions to problems and reward them when they succeed as opposed to telling them how to run their teams. Implement 360 reviews and hold managers and supervisor more accountable. Hire slower, fire faster (too many incompetent people that are staying too long). Pay for performance.

    Neutral Outlook
    No opinion of CEO
  11.  

    exhausting, impossible work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCCS of San Francisco full-time

    Pros

    working with amazing co-workers and making some great friends.

    Cons

    They ask you to do impossible work! Required to counsel 7 people a day, write actions plans, take income calls, all at the same time. They set you up for failure and then later question why they have to move appointments for the counselors to get caught up. There is no room for growth and upper management treats everyone like a child. Very frustrating position. The work is completely exhausting. QI evals are NOT fair. The company mines data for banks and creditors essentially. It is very clear that they do not care for their workers. Hard work and quality counseling is not rewarded in this company.

    Advice to ManagementAdvice

    listen to your counselors. Treat them with respect. Evaluate with fairness and bring back the FUN. It used to be a fun non-profit, but it turned into an intense corporate-like environment. You don't pay your workers enough to treat them like crap while expecting them to put out that volume of work. Your workers are unhappy. Open your eyes.

    Doesn't Recommend
    Negative Outlook

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