CCCS of San Francisco

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CCCS of San Francisco Reviews

Updated Mar 15, 2014

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All Employees Current Employees Only

3.3 14 reviews

100% Approve of the CEO

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Joanne Budde

(5 ratings)

58% of employees recommend this company to a friend
14 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to start a career

    Certified Consumer Credit Counselor II (Current Employee)

    Pros. The culture is very laid back
    . Good place to gain work experience especially if you intend to move into finance in the future

    Cons. Very limited upward mobility within the company
    . Reduced revenues over the past few years
    . The company isn't as fun as it used to be

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great people to work with...Awesome CEO

    Anonymous Employee (Former Employee) San Francisco, CA

    ProsVery casual atmosphere. Work is routine in terms of day to day work processes but does have occasions that test your professional abilities in more ways than one. As long as you do your job and meet standards it's a very stable work environment. Holidays are always fun since it's a time where management tries to recognize and acknowledge the hard work it's employees put in throughout the year. Management has an open door policy and are very helpful when you need one on one time. It's greatest asset are the people who work there which I can honestly say you can easily get along with and establish genuine friendships with not only professional ones. The organization genuinely helps their clients and that is best thing about this place.

    ConsTraining is very rudimentary and you are expected to hit the ground running with very minimal support from management. Upward mobility/career positions is/are very limited...employees particularly counselors are at times over burdened/over worked with more responsibilities and expected to just do it no questions asked and with a smile on their face. Pay is ok but not enough to be financially secure/independent long term due to a salary cap at just under $20/hr for majority of positions. Employee turnover is very high and a mass exodus usually occurs for employees that have reached either the 1st, 3rd or 5th year of employment. Anything new that may be remotely suggested by majority of employees in terms of how things are run or managed usually gets shelved because ultimately it's management that has the last say in things and often you'll have that "take it or leave it vibe". It's customer service based so if you mess up with a client you're out the door even if it wasn't really your fault which also results in that "you're expendable" feeling.

    Advice to Senior ManagementManagement needs to be a bit more open to employee suggestions for improvement and actually watch out for their best people so that they don't end up leaving because of disappointment. The benefits package is great but it needs improvement on the salary aspect which is a huge factor why people leave to seek greener pastures. Also, it may want to re-evaluate its business model by means of focusing on providing a service/product that can consistently generate revenue steadily/consistently rather than scrambling to add more work/responsibilities (sometimes to an unrealistic level just to make the company a one stop shop to clients; stop focusing on the "we can do it all" selling point) to employees without corresponding financial compensation. Lastly bring back all the small incentives that mattered to alot of people (ex: having the ability to leave early during late days or weekends as appropriate)

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work hard and actually help make a difference

    Housing Contact Specialist (Current Employee) San Francisco, CA

    Pros- Good Benefits (100% employer paid health, dental, vision & life)
    - Good work environment
    - 15 Days of Paid-Time Off in addition to Holidays
    - Good helpful supervisors, there is an open door policy
    - Vice President is a very nice, helpful, and funny guy; loves what he does & makes you want more
    - Great applicable skills to sales positions (Cold Calling, Hitting Quotas, Data Entry)

    Cons- Low pay & no performance bonuses, however it isn't too bad for a non-profit
    - Lack of a good training program, only shadowed people and then they throw you right in; a lot of everything is learn as you go (not the best strategy for short and long term success)
    - Very repetitive job, however, management shows an effort to motivate employees to some extent
    - Not much vertical movement in the company (credit counselor is technically the next position up, however, it does not relate to skills from a contact specialist) & results in a high turnover

    Advice to Senior ManagementPay your employees what they deserve, reward them with performance bonuses

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    College Graduates Wanted

    Program Services Counselor (Former Employee) San Francisco, CA

    ProsThe work environment is very laid back. Not a very strict dress code. Supervisors are easy to talk to.

    ConsFraternity like setting. Resume builder. Definitely not a career.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Great place to grow for those that are right out of college. Time to leave once you are in a management position.

    Anonymous Employee (Former Employee)

    Prosopportunities for growth and experience for entry level, great co-workers, low stress (in entry level positions)

    ConsUpper management does not promote creative thinking and does not utilize the skills of their top talent. Supervisors working with the counselors and customer service reps have little discretion on how to manage their teams and have a huge process oriented workload. Very low budget so no investment in software and technology to help run a more productive business (processes are tedious and time consuming)

    Advice to Senior ManagementPut more trust in your people (supervisors and entry level). Let them find creative solutions to problems and reward them when they succeed as opposed to telling them how to run their teams. Implement 360 reviews and hold managers and supervisor more accountable. Hire slower, fire faster (too many incompetent people that are staying too long). Pay for performance.

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    exhausting, impossible work

    Anonymous Employee (Former Employee)

    Prosworking with amazing co-workers and making some great friends.

    ConsThey ask you to do impossible work! Required to counsel 7 people a day, write actions plans, take income calls, all at the same time. They set you up for failure and then later question why they have to move appointments for the counselors to get caught up. There is no room for growth and upper management treats everyone like a child. Very frustrating position. The work is completely exhausting. QI evals are NOT fair. The company mines data for banks and creditors essentially. It is very clear that they do not care for their workers. Hard work and quality counseling is not rewarded in this company.

    Advice to Senior Managementlisten to your counselors. Treat them with respect. Evaluate with fairness and bring back the FUN. It used to be a fun non-profit, but it turned into an intense corporate-like environment. You don't pay your workers enough to treat them like crap while expecting them to put out that volume of work. Your workers are unhappy. Open your eyes.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hard to stay motivated when dealing with people's money problems on a daily basis

    Outreach Support Specialist (Current Employee) San Francisco, CA

    ProsPeople working there are mostly young and fun.
    Good benefits package.

    ConsLow pay.
    Lots of repetitive work.
    Not a lot of room for creativity.

    Advice to Senior ManagementPeople in outbound calling should be able to move around the company more to prevent burnout.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Listen to your employeees

    Anonymous Employee (Current Employee)

    Prosthe culture is good, very casual and a nice office

    Consthe money and the type of work is hard

    Advice to Senior Managementhire from within, honor more then the same people

    No, I would not recommend this company to a friend

    • Culture & Values
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    Former Employee

    Former Employee (Former Employee) San Francisco, CA

    ProsNo Positive Comments other than Former Employee an glad to be now employed elsewhere.

    ConsUnprofessional Management Environment from Manager, DIrector and above. Lack of direction, knee jerk reaction to problems, lack of change management and very unprofessional treatment of employees.

    Advice to Senior ManagementBOD needs to seriously revamp management chain, HR needs to do an employee evaluation of what is going on with attrition and how employees are being treated by management. Management by intimidation and bullying of employees is happening on daily basis.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great mission, but promotion not neccessarily done on merit. Pay comparable to other firms.

    Housing Counselor (Former Employee) San Francisco, CA

    ProsGreat mission of helping people regarding their debt situations. Believe wages are similiar as competing firms at this time, and benefits (especially retirement) likely better (have nothing to compare it to though).

    ConsPoor in giving reviews in a timely fashion. This puts you in a situation where, you are given an average review (or possibly a poor review) of your work, though you were never forewarned. Not enough feedback, good and bad, between employees and front line supervisors. Condesending attitude by CEO toward employees (she makes it clear that you work "for her" at meetings rather then a concentration on the mission and the good it does in helping people). Can't always see how the hard work you put into a situation turns out nor why it turned out that way (this has less to do with the company, then clientele that do not want to tell you). Additional training should be given and more frontline management involvement (frontline managers appear to be dealing with answering to the management level above and dealing with partnership issues of the firm then walking around or observing frontline workers); they are not given the time, but are busy dealing with other issues.

    Advice to Senior ManagementAllow frontline managers the role that they should fulfill, the monitoring and improvement of the frontline workers under them, as well as the time for proper reviews of employees. More training on issues for employees. CEO needs to get some humility and concentrate on congratulating staff on helping people rather then being condescending.

    Yes, I would recommend this company to a friend

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