CCS Companies Reviews

Updated January 22, 2015
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2.7
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  1. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service Representative in Portsmouth, NH
    Current Employee - Customer Service Representative in Portsmouth, NH

    I have been working at CCS Companies (more than a year)

    Pros

    Benefits are great, people are friendly even when professional, management keeps in touch and listens to even the lowest employee

    Cons

    The pressure and expectation are high

    Recommends
    Positive Outlook
  2. inconsistent application of company policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Portsmouth, NH
    Current Employee - Customer Service Agent in Portsmouth, NH

    I have been working at CCS Companies

    Pros

    overtime potential allowed to work on own

    Cons

    favoritism and inconsistency in application of policies with employees within the same department . This happens frequently with"occurences" which are given to employees coming in a few minutes late to work or back from lunch. One employee will be given an occurence while another will not be for the same reason, depending if you are a personal friend or a "facebook friend" of a supervisor. Those that always chat it up or brown-nose a supervisor will be treated a lot better and have infractions and breaking of policies overlooked, and will even be talked to by the supervisor in a much kinder tone of voice. This is obvious to everyone. Also certain employees are allowed to text or to to notify their supervisor by facebook that they will be late-to avoid getting an occurence-others are not allowed to do this. so many "excuses" are made by a supervisor that apparently the policy or rule only applies to those the supervisor does not like.
    "

    Advice to ManagementAdvice

    apply policies CONSISTENTLY and do not let your like or dislike of certain employees influence your treatment of them and please stop befriending only certain members of your team on facebook and using this as a basis for the treatment of your employees

    Doesn't Recommend
    Neutral Outlook
  3. Good for entry level but not for the career minded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Newton, MA
    Former Employee - Management in Newton, MA

    I worked at CCS Companies full-time (more than 5 years)

    Pros

    This is not your typical "Collections Agency". They are professional, represent leaders in respective industries and thus take the high road. Good place for non-skilled workers as collectors. Another whole story for professionals. The company is a money maker for the owners and will be around so there is stability.

    Cons

    This is a family owned and run company. They are cheap and will squeeze blood from a rock, but then turn around and waste money on a pet project of the owner - and produce nothing. Older workers are let go as soon as they make good money and can be replaced with a younger person for less money. Absolutely no loyalty to the workers that make them successful and make them lots of money.

    Advice to ManagementAdvice

    Thank your lucky stars that you were born into this family or a friend of the family. If you had to get a job based on your skills and aptitude, you'd be flipping burgers - and that's insulting good burger flippers.

    Doesn't Recommend
    Positive Outlook
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  5. 1 person found this helpful

    Too much favoritism by incompetent rule-breaking supervisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Portsmouth, NH
    Current Employee - Customer Service Agent in Portsmouth, NH

    I have been working at CCS Companies full-time (more than a year)

    Pros

    insurance plans and other benefits seem to be above average, and human resources is actually very receptive and helpful when needed

    Cons

    There is too much favoritism to both new and young employees often verging on age discrimination. Time off for "favorite" new employees is not questioned, while those who have actually earned it (PTO time) are discouraged from taking it. Some supervisors violate their own policies such as, for example, allowing some employees to put in for time off outside of the "30 day window". while others are told point blank they are not allowed to do this. "Occurences" are given to some employees, but not to others for the exact same situations, and some employees (including supervisors) have 6 and more occurences but not have been given warnings and have not been terminated. There is a supervisor who is out very frequently-every few weeks she takes 1 or more days off, and is setting a very poor example for the people who work for her. FAVORITISM, which might be considered as discrimination, often as age or in other ways is awful here, and might soon be an issue for human resources or taken to an outside, higher, level. "Policies" are inconsistently applied, and this is noticed-especially in the inconsistent application of occurences. I work in the Portsmouth, NH office in collections as a customer service agent.

    Advice to ManagementAdvice

    Please be fair to all employees, and be consistent in application of all policies and rules-please do not violate your own policies, and please do not allow for "exceptions" as an excuse for unfairness and possible discrimination-yes, employees are noticing this.

    Doesn't Recommend
    Neutral Outlook
  6. Dead end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at CCS Companies full-time (more than 10 years)

    Pros

    Lots of overtime and job security.

    Cons

    Barely any raises and they're cheap. Dead end.

    Advice to ManagementAdvice

    Quit being cheap and treat long time employees better and give raises to those that have been there for a long time and have been loyal.

    Doesn't Recommend
    Neutral Outlook
  7. Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portsmouth, NH
    Former Employee - Customer Service Representative in Portsmouth, NH

    I worked at CCS Companies full-time (less than a year)

    Pros

    money can be good if you're good

    Cons

    company doesn't care about you, and you know it

    Advice to ManagementAdvice

    No point

    Doesn't Recommend
  8. This place is awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCS Companies full-time

    Pros

    Time Off, Coworkers, Christmas Lunch, nothing, nothing

    Cons

    Pay, Culture, Favoritism, Leadership, Training

    Doesn't Recommend
  9. 1 person found this helpful

    Excellent for those wishing to obtain large amounts of office experience fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCS Companies full-time

    Pros

    You are provided with 1-2 weeks company paid training depending on the project, you can work overtime if you want to it is not necessary though, you do get a wide range of benefits for full-time that is pretty good for a college student or someone in their first office job. Also, the employees are a very good group to work with. For the most part they are down to Earth, work hard, but know how to have fun.

    Cons

    The cons for this company would be the performance metrics. The metrics are grounded and fair, but if you have a stroke of bad luck it can hurt your standing with the company as well as your commission check. The starting pay isn't great. However, if you can do well in regards to metrics you are able to make a decent amount in commission. Also, the work is contract based. This means that if the company loses a contract they might have to lay you off if they don't have room on another project. CCS does offer cross project training and they do try to find spots for employees during labor reduction.

    Advice to ManagementAdvice

    I would not pitch that there is excellent growth potential upon hire. I feel that while cross product training is growth and readily available many employees are thinking management, administration, and/or operations.

    Recommends
    Neutral Outlook
  10. A stepping stone, nothing more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCS Companies full-time

    Pros

    Challenging work, I had a great boss who always had my back and found opportunities to highlight my strengths to others whenever possible. I learned a lot, but I credit that to my immediate manager, not to the company as a whole.

    Cons

    Pay is not competitive, benefits are mediocre, very little opportunity for upward mobility. The systems were always crashing and very limited in functionality. Lost many good people to higher paying jobs. Culture was kind of a downer...I mean, it IS a collection company, and the cut-throat nature of the industry carried into the day to day.

    Advice to ManagementAdvice

    The cost of losing good people is much greater than the cost of paying them what they're worth.

    Doesn't Recommend
    Neutral Outlook
  11. I had a fantastic experience within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Representative in Salem, NH
    Former Employee - Quality Assurance Representative in Salem, NH

    I worked at CCS Companies full-time (more than 5 years)

    Pros

    You are given an opportunity to grow within the company.

    Cons

    Still expected to come in to work when the weather is not safe to commute.

    Advice to ManagementAdvice

    Have enough staff to cover every shift.

    Recommends
    Positive Outlook

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