CDW
3.5 of 5 585 reviews
www.cdw.com Vernon Hills, IL 5000+ Employees

CDW Reviews in Mettawa, IL

Updated May 29, 2014
All Employees Current Employees Only

3.6 19 reviews

                             

100% Approve of the CEO

CDW Chairman and CEO Thomas E. Richards

Thomas E. Richards

(9 ratings)

64% of employees recommend this company to a friend
19 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Telemarketing

    Account Manager (Current Employee)
    Mettawa, IL

    Prosfree things, great relationships and what not--- thats about it

    ConsNo oppurtunities in small business

    Advice to Senior Managementhelp your employees move up in the company

    No, I would not recommend this company to a friend

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    Marginal

    Account Manager (Current Employee)
    Mettawa, IL

    Proscool people, good accounts to work with, easy to get time off.

    ConsHorrible base pay. Large amount of favoritism.

    Advice to Senior Managementhigher base pay

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    2 people found this helpful  

    Good place to learn the ropes... and that's about it..

    Senior Account Manager (Current Employee)
    Mettawa, IL

    ProsAs a new college graduate, CDW was very good to me in regards to training and teaching me how to successfully work in the IT industry. After 2-3 years at CDW as an Account Manager I had become very marketable to other IT companies in the industry. (Manufacturers and competitors)

    ConsStaying past LOS 24 was a waste of my time.. (for the non-CDW folks, they measure their employees Length Of Service in MONTHS not years.. very telling).. CDW continuously decreases commissions by raising goals and/or trimming your account base by 20%.. They always give a good organizational reason for the changes but the net effect is always the same, less money in your pocket.. After 2-3 years I knew everything I needed to know to move to a competitor in the area that doesn't play games with compensation & accounts.

    Advice to Senior ManagementStop playing games with Account Manager's goals and customer bases.. You are encouraging your best and brightest Account Managers to leave.. They will rebuild their success over and over again until they eventually realize they can get off the CDW treadmill and rebuild somewhere else.

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    fd

    Inside Sales Account Manager (Former Employee)
    Mettawa, IL

    ProsInside sales is always good. Free food - bagels, coffee, etc. Decent co-workers.

    ConsManagement is always watching and listening to your conversations, some co-workers take sales from you. Management doesn't help you.

    Advice to Senior ManagementLearn how to manage people - help them don't scold them.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    CDW is a sinking ship, get Krasny back and Zeman, they know how to motivate people and take care of the employees.

    Sales Manager (Current Employee)
    Mettawa, IL

    ProsYou have an opportunity to earn a lot of money in sales. Other positions are average pay.

    ConsNo work life balance
    No matter what the goals is, your never there
    They keep changing compensation
    They keep taking accounts from Sales
    Directors, Sr. Directors, Bill Weaver are very disconnected from what has made CDW great
    They are turing the place into a bunch of average to below average sales people
    It looks like HP and Dell from an inside perspective
    People are leaving in huge numbers and Management does not care

    Advice to Senior Managementstart rewarding people, stop cutting compensation. Wake up, were losing tenured account managers every day and they are taking their accounts with them. The economy is impacting our business and give some people goal relief. Sr. Management has killed the moral of the sales people. WAKE UP, morale is at the lowest level in history! Your paying people in non sales positions a lot of money to do nothing. Pipeline, meetings and spreasheets don't produce sales. The Berbee integration was a joke and no one in upper management will be held accountable. (just blame account managers, than write them up and fire them) Alienate your best account managers, then justify why they leave ,as a good!

    No, I would not recommend this company to a friend

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    Hard to get started, but potential if you stick around and enjoy cold calling

    Account Manager (Former Employee)
    Mettawa, IL

    ProsGood benefits, friendly atmosphere, and the potential to move up and make money. Lots of freebies given out and there are some amazing training programs for various technology systems you can take advantage of. Definitely, take advantage of the certs. Also, building relationships with your clients and helping them out with their IT needs is a rewarding experience. I tended to go out of my way just to make my consistent clients happy; that's a great feeling.

    ConsThere is a lot of cold calling to begin with, and if you're not comfortable with that, this is not the place for you. Being successful really depends on the region you are in and the support from your team when you first arrive. I, unfortunately, was lacking in both of those arenas and my temporary team leader was not all too helpful in terms of training, support, and being able to effectively progress our personal business with the clients. I felt more like a telemarketer rather than a salesman. CDW hires A LOT of people right out of college and the turnover rate is enormous. Six months in less than half of my initial training team was there and morale was pretty low. That's how they weed people out (and find their talent). Also, territorial disputes between your own team members is pretty common. Many coworkers on my regional team had this, "I have mine, I don't care about you" attitude on the team. They were focused more on making their money on their paycheck (commission) rather than trying to build a stronger team.

    Advice to Senior ManagementSmaller training teams would be vastly beneficial and more direct connect with your actual team. If they focused more on sales training and ways that we could effectively sell these products, I probably would have stayed longer. There just wasn't any real, tangible or meaning support.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Misleading, Waste of your time

    Account Manager (Former Employee)
    Mettawa, IL

    ProsCDW is a great company to be apart of. They really take care of their employees and make you feel very welcome.
    Training program is very good. Looks great on resumes.

    ConsIt's like being in kindergarten. You will find a lot of drama if something slips up. This includes just having conversation at lunch with an co-worker, if it gets out, expect to be brought into a conference room and yelled at.

    The base pay is 25k and there is really no potential to make any commision. The accounts are tapped out. You will find yourself cold calling accounts that a previous account manager called a week ago. It is not unlikely for you to be told to "F-OFF" when you call or just blatenly get yelled at by these companies. Stay AWAY FROM MED-LAR Segment. Get into small business where you are just receiving calls from customers and taking orders. Guaranteed commission that way. The guys right out of training were making 35-40k just by answering the phone and placing orders. No cold calling.

    Like I said stay away from Med-Lar, they have currently implemented a new program, where if you do not hit your sales quota, there's a box, fill it up and leave, your fired.

    Accounts are tapped out!!!! I can't emphasize this enough. You may get lucky and find a diamond in the rough, but it is very unlikely.

    Insite and Dell are you biggest competitors and they will destroy you when it comes to a price battle!!! If you are going up against these companies in a quote, you will lose. You will have to sell the product at negative margin. CDW's prices are out of control and there is no room to compete. They train you to sell the services that CDW offers. SELL THE VALUE THEY TELL YOU! Well, they aren't that great because Insite and Dell piggy backs off CDW'S business model, lets them spend all the money to implement new services, copies it and adds it to their own. It's pathetic.

    The only thing I can recommend since its a great company to be apart of is, stick out your 6 months- a year on the sales floor and transfer within the company. I wasn't told that this was possible until my exit interview. I was like thank you guys, would have loved to of stayed with the company but not through sales.

    Advice to Senior ManagementEnough of the kindergarten atmosphere with the she said he said garbage. It doesn't matter when your a fortune 500 company placing millions of dollars of orders a day. Employees will talk to one another, get over it and focus on your job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Sales focused company

    Project Coordinator (Former Employee)
    Mettawa, IL

    ProsInteresting work environment. Sales team is very young and energetic. Decent salary overall. Access to a lot of new technology straight from the vendors.

    Consthe only decent salary is made through a low base pay and bonus structure to make up for it. Not much vacation time. Very Sales-centric company. CDW used to be a great place to work. It has since gone downhill

    Advice to Senior Managementtake some time and listen to your non-sales roles. look at why your company made the top 50 places to work for so many years ago.

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    Great experience

    K12 Sales (Former Employee)
    Mettawa, IL

    ProsPay
    Time off
    Discounts
    Great management
    Excellent benefits

    ConsNot much room to move up into management

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    I feel that CDW is more like a family than just a business.

    Administrative Assistant (Current Employee)
    Mettawa, IL

    ProsWe have a new Manager and Supervisor. They more in-tune with the team and our work ethic.

    ConsOur department isn't allowed any "Work from home" days, while every other department in this company has designated days.

    Advice to Senior ManagementGive us the ability to Work From Home.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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