I have been working at CFI Group full-time
Pros – The work is great and you'll learn a lot about true customer satisfaction modeling.
Cons – Company is small and sometimes feels unstable.
Advice to Senior Management – Upper management needs to work on the direction they're leading the company. Be more open with current employees about what is going on.
– I'm not optimistic about the outlook for this company
2012-09-30 16:21 PDT
I worked at CFI Group full-time
Pros – World class approach to measuring customer satisfaction. Solid consultants/directors. Co-workers are largely respectful and decent people. Located in Ann Arbor. Really good health benefits. Decent pay for senior positions.
Cons – A confused vision by senior management leads to an unstable environment. Top management runs the company by way of intimidation/personality. Average to weak technologies cause problems executing studies. Sales people have struggled mightily to build a pipeline - adding to the feeling of instability. Below par pay for more junior positions.
Advice to Senior Management – Consider restructuring at the very top. Bring in professional managers with a history of identifying market opportunities and re-shaping the culture of a company. Some sort of management training might help.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-04-05 11:25 PDT
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