CFI Group

  www.cfigroup.com
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CFI Group Reviews

Updated July 31, 2014
Updated July 31, 2014
3 Reviews

1.9
3 Reviews

Recommend to a friend
Approve of CEO
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Sheri Petras
1 Rating

Employee Reviews

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  1.  

    Top notching satisfaction modeling, terrible senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    World class approach to measuring customer satisfaction. Solid consultants/directors. Co-workers are largely respectful and decent people. Located in Ann Arbor. Really good health benefits. Decent pay for senior positions.

    Cons

    A confused vision by senior management leads to an unstable environment. Top management runs the company by way of intimidation/personality. Average to weak technologies cause problems executing studies. Sales people have struggled mightily to build a pipeline - adding to the feeling of instability. Below par pay for more junior positions.

    Advice to ManagementAdvice

    Consider restructuring at the very top. Bring in professional managers with a history of identifying market opportunities and re-shaping the culture of a company. Some sort of management training might help.

    Doesn't Recommend
    Negative Outlook
  2.  

    Great employees, terrible leadership, poisonous environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Home of a few very intelligent and thoughtful employees.
    - Casual dress.
    - Lots of opportunity to fix things.
    - Decent health benefits.
    - Summer hours (when you can actually take them).
    - Great training for working in chaotic environments.
    - Flex hours.

    Cons

    - Absurd amount of turnover, both voluntary and involuntary. Constant revolving door of people.
    - CEO makes snap decisions without input from her employees, understanding of how her decisions impact the day-to-day operations of the company and no vision or direction for the company.
    - Caustic culture. Trying to do something as simple as a helpdesk ticket can, and frequently, spirals into a battle. Little self-accountability throughout the organization.
    - Poor compensation.
    - Unstable company. It's been common for layoffs to happen whenever clients defect.
    - Poor and rapidly outdated technology. No plans to even remain relevant in this department, let alone create. competitive advantages.
    - Awful work-life balance, frequently put in over 60 hour weeks.
    - No support, training or documentation.
    - Management nit picks its employees with no celebration or acknowledgment of many of the successes employees realize.

    Advice to ManagementAdvice

    Actually invest in your own business. Listen to your employees. Listen to your customers. Develop solutions that will help retain both along with actively fostering a culture that rewards and acknowledges the efforts of your employees. Create an actual business plan and road-map to success, utilizing input from stakeholders to guide that process. Share with the company on actual performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Impressive customer satisfaction work. Company structure needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The work is great and you'll learn a lot about true customer satisfaction modeling.

    Cons

    Company is small and sometimes feels unstable.

    Advice to ManagementAdvice

    Upper management needs to work on the direction they're leading the company. Be more open with current employees about what is going on.

    Negative Outlook

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