CFPB Reviews

Updated May 27, 2015
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3.2
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CFPB Director Richard Cordray
Richard Cordray
17 Ratings

27 Employee Reviews

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  1. Great place

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Intern - Software Engineering Pathways in Washington, DC
    Former Intern - Software Engineering Pathways in Washington, DC

    I worked at CFPB as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment. Supportive and awesome people. A lot more loose than other government places. Good location

    Cons

    still government and it kind of feels that way.


  2. Helpful (2)

    Pathways Policy Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Pathways Intern in Washington, DC
    Current Intern - Pathways Intern in Washington, DC

    I have been working at CFPB as an intern (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    CFPB has a great summer program for Pathways interns. It's a modern agency-- in some divisions, it almost feels like a start-up. Anybody can come forward with their ideas.

    Cons

    The agency's culture varies greatly, depending on which division you are in.


  3. Helpful (4)

    Better than most government

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at CFPB full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Collaborative culture. People always looking for ways to improve and get better. Great benefits. Talented people. People care deeply about the mission and helping consumers.

    Cons

    Still trying to figure out how to balance inward and outward focus. We get so focused on the mission and our external achievements we forget to take care of our own. This is explainable given we are a new agency that really needs to prove itself but in the long run it is not sustainable.

    Advice to Management

    Focus on leadership. Your title does not make you a leader. Don't make exceptions for managers and executives; rather, hold them accountable and treat them like everyone else. Risk aversion is understandable but it permeates everything causing inefficiency, slow communication, lack of innovation, and low empowerment.


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  5. Helpful (2)

    Good so far, but room for improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at CFPB full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - CFPB goes above and beyond most other federal agencies to embrace a culture of teamwork.
    - Benefits and pay greatly exceed traditional federal agencies.
    - CFPB is very progressive towards telework and work/life balance.

    Cons

    - Orientation is rather poor and I found the place to be a bit disorganized.
    - Training is very much left to each employee to identify and advocate for approval.
    - Recent transition to union representation has been mixed bag.

    Advice to Management

    - Spend some time thinking about workflow processes and then document them into internal SOPs.
    - Each manager should be focused on providing training that is tailored to each employee's job.
    - Embrace full-time telework for more than just IT positions. Management must be flexible to acquire and retain talent.


  6. Helpful (8)

    Discrimination, Retaliation, Favoritism Abound

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Washington, DC
    Current Employee - Financial Analyst in Washington, DC

    I have been working at CFPB full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Great downtown DC location
    - Great outward facing company image
    - Excellent at selling image/storytelling

    Cons

    -Extremely high turnover
    -Highly inexperienced managers with no training have a lot of discretion
    -Poor HR practices (no escalation process, no managerial oversight, employee sensitive info not protected)
    -No career path
    -Arbitrary promotions and raises (not based on tenure, merit, or path. only "friends" or bedmates of managers get promoted)
    -Discrimination and favoritism in work assignments (mostly white employees are the "face" of the CFPB)
    -Politically-charged work environment (organizational culture is closer to a political campaign for Democrats instead of a nonpartisan fed agency)
    -You are targeted by management if you criticize anything. Kiss your chances of advancing goodbye

    Advice to Management

    - Value your employees
    - Do not lead by fear, mistrust, threats or intimidation
    - Bring in experienced leadership
    - Focus less on short term fixes and address the real reasons why employees are unhappy
    - Make sure employees have a real career path
    - Follow HR/legal practices


  7. Helpful (5)

    Regulator ran by those who have never worked in a bank and lack leadership skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Response in Washington, DC
    Current Employee - Consumer Response in Washington, DC

    I have been working at CFPB full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Most employees believe in the mission of protecting and helping consumers
    Opportunity to make a real positive impact for consumers needing help
    The benefits are outstanding: telework; every other Friday or Monday off; health/dental/eye insurance rates very low or paid for completely; 1-for-1 match on retirement up to 7%; good pay scale

    Cons

    Anyone who isn't a lawyer is often treated as a second-class employee
    Management is nearly incompetent and gets paid very well for little work/results
    Promotions and details tend to go towards a small group of favorite employees
    Employee development outside of management is infrequent at best, non-existent at worst
    Despite yearly surveys telling management that communication from the top-down is nearly non-existent the same communication barriers continue to exist
    Employees who speak out or join the union are shunned and sometimes face retaliation

    Advice to Management

    Executive management should take charge and completely reshuffle senior and mid-level management
    Too many meetings and engagement groups with little or no result; scrap all meetings and groups and start over with just basic meetings
    Employee morale suffers when hirings/promtions continue to bring in external employees instead of promoting from within


  8. Student Intern Found Work Lacking

    • Culture & Values
    Former Employee - Student Intern in Washington, DC
    Former Employee - Student Intern in Washington, DC

    I worked at CFPB

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Coworkers were friendly, never felt excluded from events etc. CFPB probably does a better job than other govt agencies in creating a stimulating environment but that isn't saying much

    Cons

    Student interns are not paid and must sign a form guaranteeing this. As is likely the case with most government agencies, there is not always exciting work or projects to be doing. Most of the work I did was mundane. That's to be expected as an intern but it would have been nice to at least have picked up some useful skills (excel, financial analyses, etc.)

    Advice to Management

    Find engaging work for interns or you won't attract the top students


  9. Helpful (1)

    Great mission, growing pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CFPB Enforcement Attorney in Washington, DC
    Current Employee - CFPB Enforcement Attorney in Washington, DC

    I have been working at CFPB full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great mission and ability to be creative.

    Cons

    Micro-management, many decisions made based on political concerns and not always on what is best for consumers, slow internal processes.


  10. People who actually care, are friendly, always trying to learn.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Washington, DC
    Current Intern - Intern in Washington, DC

    I have been working at CFPB as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of contact with my manager who was always interested in what I was doing (in a good way). Coworkers were friendly and a pleasure to hang out/work with. Many people, not everyone though, were interested in learning more technical skills and actively working on it. Fantastic work-life balance

    Cons

    Didn't work there long enough to see cons.


  11. Good work experience--work involved creativity and had impact

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at CFPB full-time

    Pros

    Pros you'd expect from government position: public-service work, good work-life balance, good benefits
    Additionally: good investment in employee training, good compensation (it's not private sector but it's not bad)
    Lastly: Certainly the Bureau is still mission-focused, with talented people excited about the project of protecting American consumers

    Cons

    This isn't everywhere (and certainly not at higher levels of management), but there does seem to be a feeling that working in a government agency is a step down from the top private companies, which can be a drag on motivation (I didn't share that opinion coming into the Bureau)



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