CHAN Healthcare Auditors Reviews

I have been working at CHAN Healthcare Auditors full-time

Pros – The work life balance is fairly good. The culture/community service initiatives are excellent. The industry is solid. The pay is fair.

Cons – The company politics are brutal. There isn't a lot of opportunity to grow as the company growth is somewhat stagnant. This is disheartening if that's an ambition of yours.

No, I would not recommend this company to a friend

I worked at CHAN Healthcare Auditors full-time for more than 8 years

Pros – Pay is good. If you are in the right location(s)/position(s) the job can be satisfying. CHAN had a great niche (the only company focused on providing outsourced Healthcare Internal Audit) and good reputation, which is now somewhat tarnished. CHAN has grown and been successful over the years in spite of poor leadership. CHAN has some great people in the trenches.

Cons – The CEO has surrounded himself with SVPs and VPs that are yes men/women and afraid to challenge bad ideas (this was not always the case).

There is a documented lack of trust of management across the organization that cannot be dealt with until there is change in leadership (CEO and SVPs) and culture.

CHAN uses their "faith based organization" claim to attract employees and clients, but unfortunately the company does not act like a faith based company when it comes to how it treats employees and clients.

CHAN's reputation is not what is used to be and CHAN is losing clients due to the lack of value provided for what many see as an expensive service.

The company used to pride himself on being lean at the leadership level, now the leadership level is fat with lots of bureaucracy and overhead costs. Opening a satellite office in Chicago is a great example of a bad decision that raises costs for all clients while providing little, if any, value.

Everyone I know who has left CHAN has been much happier post-CHAN, including myself.

Advice to Senior Management – Treat employees like real people in a manner consistent with the company's claimed faith based culture. Realize that hospital budgets are getting tight and in order to survive CHAN will need to provide more value for their high client fees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at CHAN Healthcare Auditors full-time for more than 3 years

Pros – Decent starting pay; challenging assignments (if you're located at the right client); good work/life balance (you manage your own time for the most part); local management welcomes your input and consultation (again, this depends on your client); laid-back environment overall; significant knowledge-sharing and learning tools are available; annual conference in one location fully paid by the company (provides most of the CPE credit you'll need for your certificates); work flexibility (the audit application allows work from home and other locations, as long as your local management approves); opportunities for direct involvement with executive leadership at your client as well as with the Audit Committee

Cons – Opportunities for promotions are almost completely dependent upon someone above you leaving or you being willing to move; raises are not very good, even when you achieve all objectives; there is variable pay; however, what you have to do to earn this reward is not clear at all and the vast majority of CHAN workers do not qualify for it; because it is not clear how the bonus is earned, you really do not know what you're supposed to do during the year to qualify for it; work can be repetitive and dull at times (however, this job is really what you make of it; the more you put into it, the more fulfillment you will get); somewhat of a cult-like culture emanates from the home office in St. Louis; restrictive management can be tiresome (they actually dictate how many spaces you can have after a period at the end of a sentence, and this nonsense is rigorously enforced); being classified as a "healthcare auditor" can potentially be limiting for other career possibilities; the firm hires experienced professionals, gives them a Manager title and then micromanages much of the work output.

Advice to Senior Management – You recruit and hire experienced professionals. Free them up more to do what they are good at instead of dictating so much of the audit process to them as if they are all 23 years old just out of college. Open up the opportunity for variable pay to more of the team and make the requirements to earn this pay more clear. Opportunities to earn more money helps provide motivation and can also help morale. Stop insulting the intelligence of your workers with chintzy gifts (A bottle of hand sanitizer sent in the mail? Really?)

Yes, I would recommend this company to a friend

I have been working at CHAN Healthcare Auditors full-time for more than a year

Pros – Salary, work-life, no one looking over your shoulder, nice down to earth colleagues

Cons – Feels like work does not matter, only way to move up is to get connected....this company is based on perception, not reality. pretend to work hard but you dont have to really work hard

No, I would not recommend this company to a friend

I worked at CHAN Healthcare Auditors

Pros – The pay and benefits are good.

Cons – Work/life balance is challenging, expectations can't be met without overtime.
Change is rapid.

I worked at CHAN Healthcare Auditors full-time for more than 7 years

Pros – Pay is reasonable. Work is not overly challenging and overtime is rarely necessary. You work with smart people since hires are all experienced; because they're not challenged or respected, though, you work with smart people who are very bitter and jaded.

Cons – 1. No opportunity for growth.
2. Flawed staffing model: they hire experienced people and treat them like first-year students.
3. Because it's a small company there's only room for one "subject matter expert" in each specialty at a time. If you're the second or third person who knows Medicaid billing or credentialing, you have no value in that area.
4. "Faith based" means faith as they see it: fundamentalist lectures at the annual meeting, required community service but with recognition only for causes they consider worthy. As I understand it, faith involves tolerance but don't get caught around there saying you're not religious!
5. This was the real kicker for me. Terrible managers get away with it if they manage upward successfully. We relocated from an area we both liked because my so-called manager had less experience, was terrible with people (8 people left or were driven out in 5 years), bullied, and was the butt of constant jokes by our hospital's management but he was a tin god in our little office. Any decently run company would recognize this man is a liability, but because he sucks up well, he's still here while I've only just reached the same level as this incompetent.

Advice to Senior Management – Figure out what's going on in the ranks. Put your religion into practice by requiring people to be treated decently. Focus on adding value to the customer and developing your people. Hire people who suit what you want them to do; don't hire the cream if you want them to do basic audit and are going to take offense when they bring former experience and ideas to the job. Create a path for promotion that doesn't involve dead man's boots.

No, I would not recommend this company to a friend

I have been working at CHAN Healthcare Auditors

Pros – A mission based company, where you can feel that you are doing good and getting paid for it
Cutting edge - constantly trying to improve the way value is added to clients and healthcare
Growing knowledge sharing functions with a lot of base material to get the job done, and opportunities to contribute
Benefits are reasonablity good and work life balance a priority

Cons – Struggling to grow out of small company mentality, but positive signs show transition to more disseminated leadership
You may have to move cities to be promoted, but promotion is possible
Pay is reasonable, but can stagnate after a few years

Advice to Senior Management – CHAN needs to take a step towards an operating company, growing standards, and working less through committee. Its getting too big to work that way.

Yes, I would recommend this company to a friend

I worked at CHAN Healthcare Auditors

Pros – - Pays well
- Given ample resources to get work done
- Provides a tremendous amount of knowledge sharing

Cons – - Management makes decisions without any input from their employees and then hides these decisions from their employees
- Raises, bonuses, and promotions based on how a manager feels about their subordinates. It's more inportant here to be friends with the right people than be productive and produce quality work.
- Very high turnover rate

Advice to Senior Management – Encourage teamwork and unity and stop fostering a finger pointing work environment. It's more important to solve problems than spending time constantly trying to protect your own skin. Also, value hard work and productivity and less value on brown nosing. Ask your employess for their input instead of micro-managing them.