CIBT

  www.us.cibt.com
  www.us.cibt.com

CIBT Reviews

Updated December 4, 2014
Updated December 4, 2014
24 Reviews
2.1
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John Donoghue
11 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    It has its Ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at CIBT

    Pros

    Very informative, I have learned a lot about international travel . It's not a hostile environment like most call centers.

    Cons

    The lateral move when it comes to advancement.

    Advice to ManagementAdvice

    No comment

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visa and Passport Specialist in Houston, TX
    Former Employee - Visa and Passport Specialist in Houston, TX

    I worked at CIBT full-time (more than an year)

    Pros

    the benefits are great and management is good

    Cons

    there is no room for growth

    Advice to ManagementAdvice

    to motivate employees who want to go grow within the company and to raise the minimum wage higher due to volume of work that the customer representative people and operations people do there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    No Room To Advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at CIBT full-time (more than 8 years)

    Pros

    Learn alot of imformation regarding travel industry and visa and passport support.

    Cons

    Low pay and no advancement

    Advice to ManagementAdvice

    Listen to your staff

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Avoid. You can do better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visa and Passport Specialist in San Francisco, CA
    Current Employee - Visa and Passport Specialist in San Francisco, CA

    I have been working at CIBT full-time (more than an year)

    Pros

    I'm fortunate to have amiable coworkers and somewhat understanding local management. I really can't think of anything else positive to say about CIBT. I guess I got lucky at my office.

    Cons

    Corporate management (based out of suburban DC) is completely unappreciative of its employees. CIBT is the epitome of what's wrong with corporate America. They'll squeeze you until you're nothing but a soulless husk. They expect you to go well out of your way to please an often irrational customer base who have completely unreasonable expectations. We shouldn't even entertain customers who want, for instance, a Brazil visa completed in a day. That's ludicrous. That request should be refused outright. Instead, we accept the visa order, call the customer to advise, get yelled at and berated by the customer, then charge customer a cancellation fee, then there's an escalation and we get dinged for poor customer service for advising the customer that their visa goal is completely unrealistic. This is simply unethical. It's really a shady way of making a buck. It's also a complete waste of productivity to indulge such absurd requests.

    Furthermore, the pay and benefits are very much on the low end for an office job. For example, I got 2 days bereavement pay when my mother died earlier this year... 2 days. The rest came from the my paltry PTO balance. Utterly pathetic.

    Advice to ManagementAdvice

    Either fire yourselves, or start appreciating us, the visa and passport agents, who bring home the bacon. Your efforts to show employee appreciation have been paltry. A 1% annual raise for fair-to-good performance, when inflation is 1.9%? That's wage theft. For shame, for shame. $15.38/hour for San Francisco is a joke. You require a college degree for that awful pay? If the student loan bubble bursts, it'll be because of stingy employers, like you. Also, be more upfront with customers, and realize that when it comes to government bureaucracies to issue passports and visas, the customer isn't always right (and, in fact, often wrong).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CIBT

    Pros

    Little, if any. Little, if any.

    Cons

    1% raises? Pass on this sweatshop which is BTW owned by one or two investment firms which means the squeeze is on staff for profits. Management fails at every level. Avoid at any cost.

    Advice to ManagementAdvice

    Shut down the company. There is no future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Not exactly great team work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visa and Passport Specialist in New York, NY
    Former Employee - Visa and Passport Specialist in New York, NY

    I worked at CIBT full-time (more than an year)

    Pros

    Decent Benefits, Mostly professional work environment, Global company exposure, Opportunity to take initiative and make an extra effort. Some crossover training opportunities.

    Cons

    Worker apathy, Low wages, not exactly bubbly morning people, low accountability, imbalance of work load, difficult to get rid of poor performance people.

    Advice to ManagementAdvice

    Try to do more team building events. Job sharing and cross training improvements. Provide workers with some type of quarterly or bi-annual incentives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    PLEASE Don't waste your time.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CIBT

    Pros

    Great group of staff members to work with

    Cons

    Company gives two cents about its day to day employees

    Advice to ManagementAdvice

    Treat staff members with respect as they do matter and are what continues to bring in the travelers

  9.  

    Overworked and underpaid.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT

    Pros

    Maybe because management was so bad, my coworkers and I bonded fairly quickly and strongly over our mutual dislike of our boss. So, you definitely feel part of a team.

    Cons

    Everything else. Pay. Hours. Management. Advancement. These were all terrible.

    Advice to ManagementAdvice

    Invest in people instead of being okay with the incredibly high turnover rate.

  10. 3 people found this helpful  

    Run the other way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent/Support in Washington, DC
    Current Employee - Agent/Support in Washington, DC

    I have been working at CIBT full-time (more than 3 years)

    Pros

    Nothing worth mentioning. It sucks.

    Cons

    Where do I begin....it's awful. You put all your effort into doing a good job and it seems like the company is never satisfied with anything you do. All they're worried about is reaching this percentage that they will never attain because they treat employees like dog crap. They love to remind you how replaceable you are. It's like they're blackmailing you with your job because they know the job market is terrible right now. So they think its ok to treat you like a cage animal. They need to realize in order for a company to be successful your employees need to be happy. It's a simple equation. You're paid basically minimum wage and they want pHd results. You get what you pay for. Also they charge travelers way to much money for these services that they offer.

    Advice to ManagementAdvice

    Treat your employees with dignity and respect. Maybe you'll then reach the companies overall goal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Poor experience all around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visa and Passport Specialist in Washington, DC
    Former Employee - Visa and Passport Specialist in Washington, DC

    I worked at CIBT full-time (less than an year)

    Pros

    Easy to land a job at CIBT due to high turnover

    Cons

    Management is often unaware of the atmosphere that is created amongst the employees, only gets involved when there is a major problem

    Advice to ManagementAdvice

    Stop hiring from outside and start building leaders from amongst the lower level employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at CIBT? Share Your Experiences

CIBT

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.