CIBT Reviews

Updated October 16, 2014
Updated October 16, 2014
19 Reviews
2.1
19 Reviews
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John Donoghue
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Employee Reviews

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  1.  

    No Room To Advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at CIBT full-time (more than 8 years)

    Pros

    Learn alot of imformation regarding travel industry and visa and passport support.

    Cons

    Low pay and no advancement

    Advice to ManagementAdvice

    Listen to your staff

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Not exactly great team work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visa and Passport Specialist in New York, NY
    Former Employee - Visa and Passport Specialist in New York, NY

    I worked at CIBT full-time (more than an year)

    Pros

    Decent Benefits, Mostly professional work environment, Global company exposure, Opportunity to take initiative and make an extra effort. Some crossover training opportunities.

    Cons

    Worker apathy, Low wages, not exactly bubbly morning people, low accountability, imbalance of work load, difficult to get rid of poor performance people.

    Advice to ManagementAdvice

    Try to do more team building events. Job sharing and cross training improvements. Provide workers with some type of quarterly or bi-annual incentives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Overworked and underpaid.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT

    Pros

    Maybe because management was so bad, my coworkers and I bonded fairly quickly and strongly over our mutual dislike of our boss. So, you definitely feel part of a team.

    Cons

    Everything else. Pay. Hours. Management. Advancement. These were all terrible.

    Advice to ManagementAdvice

    Invest in people instead of being okay with the incredibly high turnover rate.

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  5. 2 people found this helpful  

    Run the other way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent/Support in Washington, DC
    Current Employee - Agent/Support in Washington, DC

    I have been working at CIBT full-time (more than 3 years)

    Pros

    Nothing worth mentioning. It sucks.

    Cons

    Where do I begin....it's awful. You put all your effort into doing a good job and it seems like the company is never satisfied with anything you do. All they're worried about is reaching this percentage that they will never attain because they treat employees like dog crap. They love to remind you how replaceable you are. It's like they're blackmailing you with your job because they know the job market is terrible right now. So they think its ok to treat you like a cage animal. They need to realize in order for a company to be successful your employees need to be happy. It's a simple equation. You're paid basically minimum wage and they want pHd results. You get what you pay for. Also they charge travelers way to much money for these services that they offer.

    Advice to ManagementAdvice

    Treat your employees with dignity and respect. Maybe you'll then reach the companies overall goal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Poor experience all around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visa and Passport Specialist in Washington, DC
    Former Employee - Visa and Passport Specialist in Washington, DC

    I worked at CIBT full-time (less than an year)

    Pros

    Easy to land a job at CIBT due to high turnover

    Cons

    Management is often unaware of the atmosphere that is created amongst the employees, only gets involved when there is a major problem

    Advice to ManagementAdvice

    Stop hiring from outside and start building leaders from amongst the lower level employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Go in with a solid exit strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT full-time (more than an year)

    Pros

    - interesting work--great for someone interested in learning about document requirements for visiting and working in other countries
    - good benefits for a single person (expensive to add family members)
    - PTO (if you can get it approved by management)

    Cons

    - You are expected to have superhuman robotic abilities to perform excellent customer service while still making quotas within an 8-hour time frame.
    You do get overtime if you need to stay to complete the day's work, but prepare to get a job security threat speech if you do go over consistently. They won't tell you to work for free, but if you read between the lines, that's what they want the employees who don't make quotas to do to avoid having their job security threatened.
    - Lack of support.
    The nature of this work means that employees deal with frustrated, sometimes unpleasant or downright nasty, customers and bureaucratic government agencies, but when management constantly ridicules the employees for not explaining something just right to a customer (often asking employees to bend or dance around the truth to make the company look better) and threatens job security, it just makes an already challenging job unbearable.
    - No personal/sick days. 5 mo of the year have restricted time off
    Don't plan to get sick, injured, or have a family emergency/life event that would require you to take a day or 2 off. There is PTO, but it has to be approved by your manager ahead of time. Sometimes 1 day is enough notice, sometimes 6 weeks isn't enough--depends on how boss is feeling when you ask.
    - Little room for advancement and front line employees are disposable.
    There is very little room for advancement unless a manager leaves suddenly. Measly raises and incentive programs are a joke considering how hard you have to work and how perfect you have to be to get any positive recognition. All the while, prices for the services keep going up, but the front line employees, who are the face of the company to the customers, won't see a dime. Corporate and management make a show of asking for employee feedback, but completely disregard any suggestions for improving the work environment or customer experience.

    Advice to ManagementAdvice

    How many times do reviewers have to remind you that happy employees equal happy customers? Your employees are not robots and no one deserves to be mistreated the way you mistreat your own employees. High turnover rates in a bad economy should tell you something. Stop playing games with people and handle the company in a mature, respectful, and honorable way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Always learning something new

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visa and Passport Specialist in Miami, FL
    Current Employee - Visa and Passport Specialist in Miami, FL

    I have been working at CIBT full-time (more than an year)

    Pros

    Monday - Friday workplace, some overtime when needed,

    Cons

    do not get normal vacation time or personal, sick days. have to accumulate hours in order to receive any time off.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT full-time

    Pros

    Fair with PTO for the most part

    Cons

    Terrible environment, management does not care about employees as much as they care about pleasing corporate

    Advice to ManagementAdvice

    Be a bit more reasonable with employee expectations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Unbelievable - Inhuman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at CIBT full-time

    Pros

    nothing worth mention that would make it better

    Cons

    -Under staffed
    -Over worked
    -Unprofessional management
    -Unsanitary work place
    -Broken down equipment
    -Offensive conversation topics

    Advice to ManagementAdvice

    Treat your employees like human. Ever took the time to wonder why employees are dropping like flies . Build your employees don't belittle them , remember happy motivated employees equals happy customers equals successful company. BTW keep an watchful eye on your so call management team , you might also enjoy their Facebook comments and online shopping experiences while on company time and everyone is slaving away

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Avoid this place like the plague!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visa and Passport Specialist in Los Angeles, CA
    Former Employee - Visa and Passport Specialist in Los Angeles, CA

    I worked at CIBT full-time (more than 5 years)

    Pros

    It offers health insurance. But that's about it.

    Cons

    Low pay for all the stress and harassment you'll receive. Unless someone quits, gets fired or dies, there is absolutely NO room for advancement. Pay raises are never more then a measly 30 cents or so. The harder you work, the more you'll be harassed and ridiculed. A compliment is never given without a gripe about your ability to do your job, even if you're an excellent employee doing your best. Expect to be be threatened with a "job security" speech daily. Vacation is offered, but at least 5 months out of the year are restricted. And when only 1 person can take time off at a time, you wonder what the point of even offering it is. Don't expect to have a life outside of CIBT. You're expected to be a robot with no feelings or life of your own outside of work. Upper management in the corporate office is a mess. They couldn't care less about their employees, talk poorly about employees to other employees, make big mistakes and poor choices and then force their employees to fix the problems. Company is extremely profit driven and will work you into the ground until you just can't take it anymore. But don't ever expect to benefit from rising profits aside from the measly salary you'll take home. Employees, especially long term employees are leaving right and left whether or not they have something else lined up. In this economy, that has to tell you something...

    Advice to ManagementAdvice

    Realize that your employees are people, not robots. Start treating them with respect and stop harassing them. Stop writing people up for getting sick or for having to tend to a family emergency. And most importantly, realize that happy employees = happy customers. Your current business model is going to drive CIBT right into the ground. This used to be a great place to work, but as of 3 years ago, it's now one of the worst. It's time to wake up and realize this.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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