CIBT

www.us.cibt.com
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  1. 4 people found this helpful  

    Go in with a solid exit strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT full-time (more than a year)

    Pros

    - interesting work--great for someone interested in learning about document requirements for visiting and working in other countries
    - good benefits for a single person (expensive to add family members)
    - PTO (if you can get it approved by management)

    Cons

    - You are expected to have superhuman robotic abilities to perform excellent customer service while still making quotas within an 8-hour time frame.
    You do get overtime if you need to stay to complete the day's work, but prepare to get a job security threat speech if you do go over consistently. They won't tell you to work for free, but if you read between the lines, that's what they want the employees who don't make quotas to do to avoid having their job security threatened.
    - Lack of support.
    The nature of this work means that employees deal with frustrated, sometimes unpleasant or downright nasty, customers and bureaucratic government agencies, but when management constantly ridicules the employees for not explaining something just right to a customer (often asking employees to bend or dance around the truth to make the company look better) and threatens job security, it just makes an already challenging job unbearable.
    - No personal/sick days. 5 mo of the year have restricted time off
    Don't plan to get sick, injured, or have a family emergency/life event that would require you to take a day or 2 off. There is PTO, but it has to be approved by your manager ahead of time. Sometimes 1 day is enough notice, sometimes 6 weeks isn't enough--depends on how boss is feeling when you ask.
    - Little room for advancement and front line employees are disposable.
    There is very little room for advancement unless a manager leaves suddenly. Measly raises and incentive programs are a joke considering how hard you have to work and how perfect you have to be to get any positive recognition. All the while, prices for the services keep going up, but the front line employees, who are the face of the company to the customers, won't see a dime. Corporate and management make a show of asking for employee feedback, but completely disregard any suggestions for improving the work environment or customer experience.

    Advice to ManagementAdvice

    How many times do reviewers have to remind you that happy employees equal happy customers? Your employees are not robots and no one deserves to be mistreated the way you mistreat your own employees. High turnover rates in a bad economy should tell you something. Stop playing games with people and handle the company in a mature, respectful, and honorable way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Always learning something new

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visa and Passport Specialist in Miami, FL
    Current Employee - Visa and Passport Specialist in Miami, FL

    I have been working at CIBT full-time (more than a year)

    Pros

    Monday - Friday workplace, some overtime when needed,

    Cons

    do not get normal vacation time or personal, sick days. have to accumulate hours in order to receive any time off.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CIBT full-time

    Pros

    Fair with PTO for the most part

    Cons

    Terrible environment, management does not care about employees as much as they care about pleasing corporate

    Advice to ManagementAdvice

    Be a bit more reasonable with employee expectations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Unbelievable - Inhuman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at CIBT full-time

    Pros

    nothing worth mention that would make it better

    Cons

    -Under staffed
    -Over worked
    -Unprofessional management
    -Unsanitary work place
    -Broken down equipment
    -Offensive conversation topics

    Advice to ManagementAdvice

    Treat your employees like human. Ever took the time to wonder why employees are dropping like flies . Build your employees don't belittle them , remember happy motivated employees equals happy customers equals successful company. BTW keep an watchful eye on your so call management team , you might also enjoy their Facebook comments and online shopping experiences while on company time and everyone is slaving away

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Avoid this place like the plague!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visa and Passport Specialist in Los Angeles, CA
    Former Employee - Visa and Passport Specialist in Los Angeles, CA

    I worked at CIBT full-time (more than 5 years)

    Pros

    It offers health insurance. But that's about it.

    Cons

    Low pay for all the stress and harassment you'll receive. Unless someone quits, gets fired or dies, there is absolutely NO room for advancement. Pay raises are never more then a measly 30 cents or so. The harder you work, the more you'll be harassed and ridiculed. A compliment is never given without a gripe about your ability to do your job, even if you're an excellent employee doing your best. Expect to be be threatened with a "job security" speech daily. Vacation is offered, but at least 5 months out of the year are restricted. And when only 1 person can take time off at a time, you wonder what the point of even offering it is. Don't expect to have a life outside of CIBT. You're expected to be a robot with no feelings or life of your own outside of work. Upper management in the corporate office is a mess. They couldn't care less about their employees, talk poorly about employees to other employees, make big mistakes and poor choices and then force their employees to fix the problems. Company is extremely profit driven and will work you into the ground until you just can't take it anymore. But don't ever expect to benefit from rising profits aside from the measly salary you'll take home. Employees, especially long term employees are leaving right and left whether or not they have something else lined up. In this economy, that has to tell you something...

    Advice to ManagementAdvice

    Realize that your employees are people, not robots. Start treating them with respect and stop harassing them. Stop writing people up for getting sick or for having to tend to a family emergency. And most importantly, realize that happy employees = happy customers. Your current business model is going to drive CIBT right into the ground. This used to be a great place to work, but as of 3 years ago, it's now one of the worst. It's time to wake up and realize this.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Visa specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CIBT full-time

    Pros

    Few of them, perhaps the fact that healthcare is good enough but it is not saying much considering how healthcare is expensive and treated differently by companies.

    Cons

    Many. Restricted time off (5 months out of the year!), stress and pressure, overtime (paid but still, it seems to be impossible to avoid it without missing key deadlines), constant victimization from both countries attended to and management which commits many, many mistakes that are suffered by the front line people, obsession with customer service when little of it is rendered by management itself which comes across as completely incompetent, obsession with profits at all costs and mostly at the detriment of the front line staff and middle management.

    Advice to ManagementAdvice

    My advice to anyone considering employment there is don' t! You will thank me for it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    It's a great place to work but there's little opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visa and Passport Specialist in Chicago, IL
    Current Employee - Visa and Passport Specialist in Chicago, IL

    I have been working at CIBT full-time (less than a year)

    Pros

    I love most of my coworkers, and the atmosphere is very cooperative. I feel like my good work is appreciated, and I feel accountable for my work. The view from the office is magnificent (Millennium Park and Lake Michigan). Very predictable hours if you're a fast worker. Management is easy to get along with. Downtown location is very convenient.

    Cons

    Pay could be better, and raises are small. There is little opportunity to take initiative if you want to take more responsibility. There is little/no opportunity for advancement in the Chicago office unless someone were to leave. The work is pretty mundane but really not bad. Overtime can be necessary if you are slow or get a difficult file.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Leadership Not Invested in Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at CIBT

    Pros

    Next to the Ritz Carlton in Tysons Corner. Adjacent to the Tysons Galleria Mall. Global company that is growing rapidly.

    Cons

    Most of the leadership is from MCI and has only been in place for 2 to 4 years. Clique environment. Employees are openly made fun of and sometimes ridiculed. Lack of long-term planning. Projects are managed inefficiently and rework is required in most cases. Directives are handed down and suggestions and feedback from employees are not considered. 360 reviews and feedback are non-existent.

    Advice to ManagementAdvice

    Mentor and invest in all of your employees. Build out a 10-15 year plan. Focus on building a business that will not fall apart once you are gone.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at CIBT

    Pros

    It is a job, job, job.

    Cons

    Pressure and stress of meeting someone else' s deadline.

    Doesn't Recommend
    No opinion of CEO
  11. 3 people found this helpful  

    It's a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Visa & Passport Consultant in Chicago, IL
    Current Employee - Visa & Passport Consultant in Chicago, IL

    I have been working at CIBT

    Pros

    employees treated with respect, fun workplace culture, paid holidays, relatively flexible scheduling, work is not too exhausting, training is very good, full benefits

    Cons

    few to no opportunities for advancement (it seems), extremely strict policies with regard to being on time, work is not hugely interesting

    Recommends
    No opinion of CEO

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