CIBT Reviews

Updated August 25, 2015
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33 Employee Reviews

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  1. Quite a lot of management instead of actual work and service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CIBT full-time (More than a year)

    Pros

    Benefits are good, New hardware and great people.

    Cons

    Stressful, pressure, deadlines. Hardly any salary increase. Demanding clients and no appreciation for going extra mile.

    Advice to Management

    Please do respect your employees. Get at least inflation raise for people. Don't be cheap, tout charge a lot of $$ for services.


  2. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work environment, friendly staff.

    Cons

    Poor to no induction training.


  3. Room for improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CIBT full-time (More than 10 years)

    Pros

    - Plenty of opportunity to learn new skills - Some great colleagues over the years - I was lucky enough to be rewarded with advancement opportunities

    Cons

    - Despite being aware of the issue at CEO level, company has still failed to implement a healthy company culture - Company profits will always come ahead of employee satisfaction/retention or even client satisfaction - Unreasonable working hours expected of entry level employees in many offices - Loyalty to the company means nothing - there are multiple examples of senior staff "managed out" after 10yrs+ service including myself. Always this happens with paying them off in notice pay and no communication to other staff - Outlook for this industry is limited, be careful to have an exit plan

    Advice to Management

    - Look again at the culture and employee satisfaction - Remember your employees have families and career goals too, they deserve some decent attention and benefits for what you expect of them


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  5. Helpful (1)

    .

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    It is a job, job, job.

    Cons

    Pressure and stress of meeting someone else' s deadline.


  6. Helpful (6)

    Leadership Not Invested in Employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Next to the Ritz Carlton in Tysons Corner. Adjacent to the Tysons Galleria Mall. Global company that is growing rapidly.

    Cons

    Most of the leadership is from MCI and has only been in place for 2 to 4 years. Clique environment. Employees are openly made fun of and sometimes ridiculed. Lack of long-term planning. Projects are managed inefficiently and rework is required in most cases. Directives are handed down and suggestions and feedback from employees are not considered. 360 reviews and feedback are non-existent.

    Advice to Management

    Mentor and invest in all of your employees. Build out a 10-15 year plan. Focus on building a business that will not fall apart once you are gone.


  7. Helpful (6)

    Go in with a solid exit strategy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CIBT full-time (More than a year)

    Pros

    - interesting work--great for someone interested in learning about document requirements for visiting and working in other countries - good benefits for a single person (expensive to add family members) - PTO (if you can get it approved by management)

    Cons

    - You are expected to have superhuman robotic abilities to perform excellent customer service while still making quotas within an 8-hour time frame. You do get overtime if you need to stay to complete the day's work, but prepare to get a job security threat speech if you do go over consistently. They won't tell you to work for free, but if you read between the lines, that's what they want the employees who don't make quotas to do to avoid having their job security threatened. - Lack of support. The nature of this work means that employees deal with frustrated, sometimes unpleasant or downright nasty, customers and bureaucratic government agencies, but when management constantly ridicules the employees for not explaining something just right to a customer (often asking employees to bend or dance around the truth to make the company look better) and threatens job security, it just makes an already challenging job unbearable. - No personal/sick days. 5 mo of the year have restricted time off Don't plan to get sick, injured, or have a family emergency/life event that would require you to take a day or 2 off. There is PTO, but it has to be approved by your manager ahead of time. Sometimes 1 day is enough notice, sometimes 6 weeks isn't enough--depends on how boss is feeling when you ask. - Little room for advancement and front line employees are disposable. There is very little room for advancement unless a manager leaves suddenly. Measly raises and incentive programs are a joke considering how hard you have to work and how perfect you have to be to get any positive recognition. All the while, prices for the services keep going up, but the front line employees, who are the face of the company to the customers, won't see a dime. Corporate and management make a show of asking for employee feedback, but completely disregard any suggestions for improving the work environment or customer experience.

    Advice to Management

    How many times do reviewers have to remind you that happy employees equal happy customers? Your employees are not robots and no one deserves to be mistreated the way you mistreat your own employees. High turnover rates in a bad economy should tell you something. Stop playing games with people and handle the company in a mature, respectful, and honorable way.


  8. Overworked and underpaid.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Maybe because management was so bad, my coworkers and I bonded fairly quickly and strongly over our mutual dislike of our boss. So, you definitely feel part of a team.

    Cons

    Everything else. Pay. Hours. Management. Advancement. These were all terrible.

    Advice to Management

    Invest in people instead of being okay with the incredibly high turnover rate.


  9. PLEASE Don't waste your time.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great group of staff members to work with

    Cons

    Company gives two cents about its day to day employees

    Advice to Management

    Treat staff members with respect as they do matter and are what continues to bring in the travelers


  10. passport agent

    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend

    I worked at CIBT full-time (More than 3 years)

    Pros

    the only reason i worked there is because it is easy to get in and there is a check every two weeks.

    Cons

    management is sneaky and can not be trusted.

    Advice to Management

    when something goes wrong investigate the problem and stop blaming the employee


  11. Helpful (1)

    OK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Processing Agent in Houston, TX
    Current Employee - Processing Agent in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at CIBT (More than a year)

    Pros

    Chance for advancement is ok

    Cons

    Company operates in a reactive mode

    Advice to Management

    Get with the program people



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