CIGNA Reviews

Pros

Regular hours (M-F), some flex available, overtime available, decent benefits and vacation/time off oppotunities. They are demanding, but this is not really a bad thing - they expect you to be at work - EVERY DAY - on time, ready to work when (or before) your shift starts - and they expect you to do your job - and do it right. Pretty much what you would want/expect if you owned a business and were paying employees to do a job.

Cons

Demanding, nit-picky, hard-core. If you want a relaxed, how-was-your-evening, chatty, easy-going workplace, then Cigna is not the place for you. This is not really a bad thing - they expect you to be at work - EVERY DAY - on time, ready to work when (or before) your shift starts - and they expect you to do your job - and do it right. Pretty much what you would want/expect if you owned a business and were paying employees to do a job.

Advice to Senior Management

High standards are reasonable -- but too many managers who abuse their 'rank' and make some very good employees miserable.

Pros

New CEO David Cordani exemplifies a healthy lifestyle and his open communication style (blogging, video-conferencing, etc.) help keep employees engaged.

Cons

Compensation is stated as "market parity" but in reality, it isn't hard to find another employer willing to pay more for your work than you receive at CIGNA.

Advice to Senior Management

Help challenge promising mid-level employees by hiring them into more senior roles and investing in their development or risk losing these talented employees to competitors.

Pros

Overall good place to work. Decent compensation, great work life balance

Cons

Outdated, inefficient procedures. Supervisors sometimes not forthcoming and upfront with feedback

Pros

The best thing about working a cigna is that I have a job.

Cons

-Cigna review process is the WORST!!!!!
-Cigna will post a job when its already taken.
-No matter how hard you work or how good of a job you do if your not part of a CLIQUE you will not go far.
--Low Level managers are unskilled
-No diversity
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Advice to Senior Management

Promote those who work hard.
Change the yearly review system
Stop posting jobs that are already taken.
 Stop promoting people to manager because they a reached the salary cap at there current position.

Pros

vacation time, if you have a good manager it's a great company to work for

Cons

little oppourtunity for growth unless you are part of the clique

Advice to Senior Management

objective interviewing techniques, do not fill the position before it's even posted

Pros

Training, opportunity for advancement, fast pace, friendly environment.

Cons

As with any corporate environment, it is very difficult to initiate positive changes in a timely manner.

Advice to Senior Management

Engage low-middle management more in philosophy of change to improve service to customers.

Pros

The are a lot of growth opportunities. I have been fortunate to have managers who have taken an active interest in my career.

Cons

I have been promoted five times in five years. However, the corporate policies at CIGNA have strict controls on compensation increases, and it is very difficult to get an exception to the policy.

Advice to Senior Management

Change the compensation policy to be more fair to top rated employees who are being promoted. Top rated employee's should not make less then the people they manage. Common sense...

Pros

Co-workers are the best, all bright and articulate.

Cons

I have been here less than 2 years and have never in my whole 25+ career been treated so disrespectfully by management. They smile at you and tell you to prioritize more as the work gets pilled on. There is a limit to being able to do that. There is no consideration as to what it takes to get the work down in a professional manner and to try and meet guidelines and expectations while the work keeps coming in. It is all about the numbers not the quality although all you hear from management is how they want quality. Sorry you will not get quality with unreasonable volumes of work and unnecessary work flows good only for numbers crunchers. Do not expect a raise ever from this company as they will always find a way not to give you one unless you are part of the in crowd. My resume is up to date and I am looking, stay clear if you want your sanity and respect to remain in tack. Let me be clear I have never been told by anyother companyI have worked for that I was not professional and delivered quality, I always got good to excellent raises in the past. Sorry I made this job change, I came here with sought after qualifications however what the recruiters told me and the interviewers told me and the actual job are two different things. I bit for the increase in salary and later learned that was likely the last increase I'll ever see if I stay with Cigna.

Advice to Senior Management

Ask tthe workers first how a promise by sales will impact the employee work flow and get our input first!!!!!! Dump the current evaluation system, wonderfull employees who would bend over backwards to make this a first class company are not rewarded for their efforts. This creates resentment and a slacking off of work because it does not seem to matter how good you are it is who you know and kiss up to. The CEO has good intentions but I bet he has no idea what is really going on as the culture makes eveyone afraid to speak the truth. If you bring up a problem you are told why it ain't so in so many words and it WILL be held against you.

Pros

Located right downtown Philadelphia; great for Happy Hours and access to shopping

Cons

Management has effectively put more onus on the Employees to complete additional task that should be handled by Project Managers or Outside Consultants (Cheap Labor is what they are doing). Reviews are based on the old Jack Welsh "Bell Curve" so if you are not one of the "Favorites or Golden Children" good luck in getting the Excellent or Exceeds ratings. Very little or no recognition at all for all the hard work that is done by the employees which falls outside of that portion of the job requirements that say "Other Duties" Turn over has become prevelant because they pay you much less than what is reflected on the market reference form that they show you. Stopped contributing to the Pension, Insurance company that offers only High Deductible (Consumer Driven Health Plans) Medical Plans (Please spare me the be happy you have medical speech).

Advice to Senior Management

Stop making "High Level" decisions without asking the employees doing the work; sure you know how its suppose to work, but lets think about all the million of other processes that need to be addressed before you can actual put things in place. If you are going to advertise "Pay for Performace" do just that.....everyone does not have to get a raise. If they are not up to par getting there or get them out, but rewards those who are doing more with less. Offer traditional medical plans along side Consumer Drive plans. Differeniate yourself and make the employees want to stay. Remeber your making over $110K+ the employees doing the day to day work aren't.

Pros

Not a bad place to work if you have have a cushy position

Cons

IT projects are date driven not quality driven ultimately ending up coming out of CIGNA's pocket via fines

Advice to Senior Management

Stop recycling incompetent middle management