CMA CGM America Reviews

Updated June 4, 2015
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Marc Bourdon
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8 Employee Reviews

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  1. Helpful (2)

    Inbound Vessel Closed Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Vessel Coordinator in Norfolk, VA
    Former Employee - Inbound Vessel Coordinator in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than a year)

    Pros

    Regular 9-5, no stress, quiet work environment

    Cons

    No growth potential, creativity is not appreciated, work is mundane. Pay is extremely low in comparison to industry standards.

    Advice to Management

    Don't treat your employees like children.


  2. Helpful (1)

    Beware the glass ceiling!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CMA CGM America full-time (More than a year)

    Pros

    Great benefits, and there's a gym if that's something you're looking for. The pay is relatively competitive for the industry, and they occasionally offer Christmas bonuses. They do set up activities to support the community, such as Clean the Bay and Salvation Army volunteer opportunities. If you are furthering your education, they offer tuition reimbursement opportunities. If you hit your performance metrics, then they usually leave you alone to do your job.

    Cons

    There is limited to no room for upwards mobility, and they value who you know, not what you know. If you are an individual who likes to "think outside of the box" then you would not be a good fit as they value robots who keep the opinions and ideas to themselves. The HR team is lackluster, and even though HR exists to protect the company's interests and not the employees, they place little to no focus on the employees and their complaints. The wrong people are consistently placed into management and supervisory positions, included a 2 time DUI offender (why would you want someone that irresponsible in their personal life to manage employees?) and another who has had so many complaints from employees about their attitude and actions it's a wonder they were able to find a binder big enough to fit them all! Also, they do a big wave of layoffs on a regular basis, and have been outsourcing a litany of jobs to India. Most of the workforce is 25 and under due to the fact that they would rather hire a fresh college graduate for peanuts than keep their experienced and knowledgeable employees. The ones they dont lose to layoffs, they lose to a better company when the employees finally meet their rock bottom at CMA.

    Advice to Management

    To the few of you who work hard and care about the growth and success of your employees, kudos to you! Keep doing what you are doing, because you are the glue holding this house of cards together. To the remainder: stop putting 100% of your focus on profits. and put some focus on your employees and your customers. Also, stop posting jobs when you already have the candidate you intend to hire in place, it gives false hope and you are not fooling anyone. You do it to stay compliment with employment laws, but one of these days you are going to be caught and you'll have some 'splaining to do! Also, procedures and processes in this ever growing and adapting industry are OK to change, your stubborn inability to listen to ideas from the employees and customers means you will never be the #1 steamship line, but with all the kinks that this company needs to work out, being in the top 10 should suffice.


  3. Helpful (1)

    The interview process seems great, but the honeymoon phase ends in less time than it takes to get hired there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Export Bookings Representative in Norfolk, VA
    Current Employee - Export Bookings Representative in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CMA CGM America full-time (Less than a year)

    Pros

    Benefits are appealing and I have enjoyed meeting a variety of co-workers from different backgrounds.

    Cons

    The ability to have "upward mobility" is sold to you as a huge benefit to taking the job, but I am not sure that it actually even exists. I see people moving around to different areas in the company, but I don't hear of increases in salary or raises as something that happen often. Also, trying to get time off is extremely difficult if it isn't an extremely obscure date. So, basically, if you want to take off for any type of holiday that is considered an optional holiday, make sure you take it off about 6 months in advance.


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  5. Helpful (1)

    Great Potential, but ultimately a let-down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Exports in Norfolk, VA
    Current Employee - Exports in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CMA CGM America full-time (More than 3 years)

    Pros

    *Benefits and time off are hard to beat. You start accruing time off as soon as you are hired and it's a very generous amount per paycheck. *the building is beautiful and location is close to lots of places for lunch *HUGE on community service, always collection drives, 50/50 raffle, service days (not on company time), etc *they offer employee morale programs such as customer service week, college and environmental fairs

    Cons

    I've been with the company for over 2 years and in my time i've realized there is so much better out there. They attract you with the benefits and time off. You accrue a lot of time off but if you are on the customer service floor it's almost impossible to take time off. You have to plan everything out WAY in advance because more thank likely someone else is already on the calender to be off that day. You would think the people who deal with your customers would be treated the best but it's the polar opposite. They are the worst paid (salaries are on the low end for Norfolk cost of living), overtime is like unicorn, we also get to watch the rest of the building leave on days like the Friday before labor day or memorial day, Christmas or thanksgiving eve. they want people there to cover the phones that aren't ringing. the employee morale seems low, most people are fake happy and deal with the crap because of the benefits and time off turnover is high tuition reimbursement is a joke and good luck getting any use out of that degree when you receive it because at the end of the day the main people getting promoted are friends with the hiring party. So you've basically committed yourself to CCA and will waste the degree. Very cliquey and good luck also breaking into those. the kpi's for the customer service floor can be very unrealistic, and are obviously written by someone who has never actually done the job.

    Advice to Management

    The new President seem A+ , hopefully as he continues to move in it will change some stale policies. Listen to your employees, you do a town hall twice a years to remind your underpaid employees how much money the company is making and do zero listening to company concerns Actually care about your employees growth. Some people are ok with the status quo. Most arent


  6. Helpful (1)

    Not for the non-white ambitious person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CMA CGM America full-time (More than 5 years)

    Pros

    Great benefits Paid time off accruals are nice Miss the Christmas bonuses

    Cons

    Top heavy company with lots of departmental redundancies Favoritism is rampant Hard work and profiency will get you nowhere Arrogant smug supervisors and managers and Directors, very unprofessional and unfortunately they have the most influence Spoiled brats are well liked and quickly promoted Poor communication ineffective management Recommendation is to work there and learn all you can and leave before you get stuck If you get hired and you are black don't even think about advancing or promotion (unless they send you over from France or a sympathizer in HR hires you from the outside for an executive level position, I don't think she is there anymore) Place is like High School, lots of gossip Exclusive atmosphere, smiles are not genuine No loyalty Poorly qualified managers that seem to think micromanaging is all there is to managing Tends to developed skilled teams then hire a babysitter (manager) from a different department who doesnt have a clue to manage knowledgeable associates Tense environment with a lot of arrogant smug individuals, they are well liked. The President is a Bigot

    Advice to Management

    Demote yourselves, you are not needed


  7. Helpful (3)

    A lesson in the corporate environment: How I learned I'm not a robot.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Documentation Specialist in Norfolk, VA
    Former Contractor - Documentation Specialist in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CMA CGM America as a contractor (More than a year)

    Pros

    PTO (paid time off) accrues quickly even for new hires. Holidays off/optional. Benefits. Pay was on par.

    Cons

    The obscene amount of middle management. Mundane. Very passive aggressive environment. There is movement in this company however, it is of minimal monetary gain. The stress : compensation ratio is quite lopsided. Lastly, you will be treated like a fourth grader...and theres no recess.

    Advice to Management

    You're talking a lot but you're not saying anything. Listen better. Send e-mails less. Embrace change!


  8. Helpful (2)

    Entry Level Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norfolk, VA
    Former Employee - Customer Service Representative in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CMA CGM America full-time (More than 3 years)

    Pros

    Benefits. CMA is French owned & do not skimp on the welfare of their employees.

    Cons

    lack of growth, constant increase in workload (more with less atmosphere), minimal pay increases, micro-management is encouraged, employees are often targeted by management for personal reasons as opposed to performance

    Advice to Management

    Take the employee surveys seriously. When a manager is constantly having employees approach HR, do something about the manager (not the employee!).


  9. Helpful (1)

    CMA CGM Norfolk has much potential for a wonderful place to work if they could rid the very poor office politics.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Documentation & Finance in Norfolk, VA
    Former Employee - Documentation & Finance in Norfolk, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits were superb! Vacation time was extensive. Clean and secure environment.

    Cons

    Office politics at its worst. The company valued work over family and expected your job to come before your family. Different departments had different rules, so not everyone had to uphold to the same policies. Supervisors were poorly chosen, some had emotional issues, some seen manipulating employees, disrespecting employees, and workplace bullying was prevalent from management and coworkers. It wasn't an attitude of "what you know" it was "who you know". If you can handle monotonous work and tiring gossip with no support from supervisors, you will love this place!

    Advice to Management

    Get new management! Train management to effectively and professionally deal with employee matters.



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