CNA
2.8 of 5 182 reviews
www.cna.com Chicago, IL 5000+ Employees

CNA Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

2.8 182 reviews

                             

43% Approve of the CEO

CNA Chairman and CEO Tom Motamed

Tom Motamed

(90 ratings)

35% of employees recommend this company to a friend
182 Employee Reviews
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Review Highlights

Pros:
  • "Work life balance - everyone leaves by 5"
    in 20 reviews
  • "Good work life balance and can easily work from home occasionally"
    in 7 reviews
Cons:
  • "Work-life balance is not a valued trait in the culture"
    in 10 reviews
  • "Senior management is out-of-touch with the reality of what line level employees have to face every day"
    in 6 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

    2 people found this helpful  

    Chaotic but good opportunity for growth

    Consultant (Current Employee)
    New York, NY

    ProsLots of opportunity to move into different areas. Management promote from within.

    ConsConstant turnover. Inflexible work from home.

    Advice to Senior ManagementTry working at a desk level before making major decisions.

    No, I would not recommend this company to a friend

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    senior system engineer

    Anonymous Employee (Former Employee)

    Prosgood life-work balance, some great talented people.

    Consre-organization, employees have fear of outsourcing.

    Advice to Senior Managementkeep keep away from mass outsourcing.

    Yes, I would recommend this company to a friend

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    5 people found this helpful  

    A return to "Mad Men"

    Anonymous Employee (Former Employee)
    Chicago, IL

    ProsSalary and PTO, some nice co-workers

    ConsCNA used to be a great place to work, but over time, culture became an episode of "Mad Men." It is a "one size fits all" management approach to every issue. The company has a rigid, top down management style without much room for innovation or creativity. This can be rather stifling and suffocating at times. The company has become overly process driven thinking this will somehow make them profitable. All that happens is more work for employees who are struggling with myriad vendors - many whom are incompetent. It's a daily battle to get positive results when outside vendors control so many things and can make or break results. The fix? Hire another vendor. There is high employee turnover and no senior female leaders - they're all men. Until the older generation of senior leaders exit, I see no positive changes on the horizon. Every day you walk into the office, you are working with a skeleton crew of people who actually do the work, and then you open up the intranet page to see yet another SVP or President hired usually in Underwriting. It grew old.

    Advice to Senior ManagementStop "processing" employees to death as a desperate measure to try to become profitable. Hiring ten more vendors to do what employees should be doing is not going to make CNA profitable and just creates more frustration and stress for employees. Every senior leader needs to sit at an adjuster's and/or claim support desk for 2 weeks as a prerequisite to keep his job. Stop having meetings to talk about meetings and let people actually work for a change. Come back to the 21st century and allow employees to work from home occasionally and wear business casual attire as well. Stop taking perks away.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great Place to Start Out

    Anonymous Employee (Former Employee)

    ProsSalary and Location Downtown Chicago

    ConsCulture, Work Life Balance, Management

    Advice to Senior ManagementInnovate

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Will always struggle to be a consistent, stable place for employees and customers

    Vice President (Former Employee)
    Chicago, IL

    ProsCompetitive pay and benefits. Many good and knowledgeable people.

    ConsToxic culture among key leaders, making it difficult for quality leaders to drive a positive culture. Very political and difficult to get things done due to "turf wars". Work-life balance is not a valued trait in the culture. This is not the place for those who seek to drive innovation, creativity and who have an entrepreneurial spirit. An "old school" approach to management. Senior management will change every 5-8 years historically as do the strategy and values making it a challenged to maintain the consistency that is important to Agents, Clients and definitely to Employees.

    Advice to Senior ManagementIf you are going to compete for top talent (attracting and retaining), the leadership view and culture needs to change.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Continues to head in a good direction (but can still be a grind)

    Anonymous Employee (Current Employee)
    New York, NY

    ProsGood turn around story over past 5+ years driven by much better risk selection. Some grumble about CEO Motamed's style and the grind, but he has steered and focused the company well, and employees are more optimistic and on board with him compared to when he first became CEO.

    ConsStill too much emphasis on the grinding process and procedure, and, processes are frustrating and hampered by systems that need upgrading and investment, and the company could benefit by investing in additional key support staff to handle more of the process/admin stuff so that higher level folks responsible for putting business on the books aren't overly bogged down in admin/file maintenance tasks.

    Some edicts come down from Chicago that seem out of touch with what is really happening on the ground at the local level.

    Still a little top heavy i.e. too many chiefs and not enough foot soldiers.

    Claims still has some room for improvement, and still tend to pay claims too easily.

    Turnover is becoming a problem in underwriting with some good talent and experience leaving because they are frustrated by process and other issues that take away from the job of underwriting the risk and maintaining their agency relationships.

    Advice to Senior ManagementBe mindful of the talent drain. Listen to them, and do what needs to be done to retain them, and, as they move towards retirement, start thinking of ways to leverage their talent on a part time/consultant basis. Otherwise, by sheer demographics (esp in some departments), in the next 5-10 years, you will be losing a ton of experienced talent (i.e. your top segment experts) that are not easily replaced.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Self Motivation and Under the Radar

    Director (Current Employee)
    Chicago, IL

    ProsOpportunity to grow the book is self motivated if the individual is willing to find work arounds. Learning opportunities abound. Do it yourself kind of company. Longevity is there if you function just under the radar. Meet the internal goals and you are a hero.

    ConsNeed to be self directed. Need to assume responsibility to make things happen within the company dynamics. Planning efforts rarely pushed down to worker level. Need to find ways to get results while quietly working out of the box. Sometimes slow to respond to market interests.

    Yes, I would recommend this company to a friend

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    CNA

    Project Manager (Current Employee)
    Chicago, IL

    Proslocation, downtown Chicago, close to CTA

    Conslow pay, no upward mobility

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Working at CNA is like being in a Mad Men episode. You just cannot believe your eyes and ears.

    Anonymous Employee (Former Employee)
    Dallas, TX

    ProsStandard benefits available to insurance professionals.

    ConsWhere to start...top-heavy management structure, good ole boy's attitude in the workplace, limited promotion opportunities for internal candidates, culture of negativity as regards employee development.

    Advice to Senior ManagementThe CEO's justification of CNA's high turnover percentage and poor employee retention statistics shows their anti-employee attitude. People do not always leave for more money or because they don't want to do the work. They leave to find better working environments and managers who are competent and professional.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Management is a MESS

    PSR (Current Employee)

    ProsBenifits are good, vacation, healthcare, retirement, could better. But as this company is quick to point out...Better than unimployment.

    ConsAlmost everything else....unfair hiring & promotions...management does not hear employee comments...or if they differ from their view are labled as negative. Not enough people to do the work. Unfair quality & production standards. Upper levels have no idea what our jobs are. Slow & outdated systems...new tools that hinder employees production, just to give better reports to upper management. Now again going to try sending our jobs to India...this did not work 8 years ago...but they expect better results this time....(definition of insanity=doing the same thing, but expecting different results)

    Advice to Senior ManagementGet rid of them all...all yes men...no thinkers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at CNA reviews and ratings — including employee satisfaction and approval rating for CNA CEO Tom Motamed. All 182 reviews posted anonymously by CNA employees.