CNA Reviews in New York City, NY

Updated September 10, 2014
Updated September 10, 2014
201 Reviews
2.7
201 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
96 Ratings

Review Highlights

Pros
  • Work life balance - everyone leaves by 5 (in 20 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 12 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

11 Employee Reviews Back to all reviews

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  1.  

    Claims Operation Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Operations Tech  in  New York, NY
    Current Employee - Claims Operations Tech in New York, NY

    I have been working at CNA full-time for more than 10 years

    Pros

    very diverse and great work ethnics of employees

    Cons

    Not recognizing the talents of their employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Frustrating place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Employee  in  New York, NY
    Current Employee - Current Employee in New York, NY

    I have been working at CNA full-time for more than a year

    Pros

    Great place to learn. You have the ability to expand your knowledge whether on the job or thru other means such as a course online. A lot of work.

    Cons

    Sometimes you feel you are working on an assembly line. A lot of people work hard. Need to improve paying for performance. Need to be more transparent with strategy and long term goals.

    Advice to ManagementAdvice

    Be more visible to remote offices. Talk more about the true goals and strategy. Show that the employees are appreciated, those that work hard. Stop saying one thing publicly only to have your leadership implement something different.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Ah, for the good ol'days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  New York, NY
    Current Employee - Consultant in New York, NY

    I have been working at CNA full-time for more than 10 years

    Pros

    Salary and benefits and autonomy to do my job

    Cons

    Lack of flexibility. The Emperor's New Clothes mentality.

    Advice to ManagementAdvice

    Loosen up outdated restrictions on flexibility to work from home. Recognize that one size does NOT fit all. Stop managing through broad brush strokes.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Chaotic but good opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  New York, NY
    Current Employee - Consultant in New York, NY

    I have been working at CNA full-time for more than 3 years

    Pros

    Lots of opportunity to move into different areas. Management promote from within.

    Cons

    Constant turnover. Inflexible work from home.

    Advice to ManagementAdvice

    Try working at a desk level before making major decisions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Continues to head in a good direction (but can still be a grind)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CNA full-time for more than 10 years

    Pros

    Good turn around story over past 5+ years driven by much better risk selection. Some grumble about CEO Motamed's style and the grind, but he has steered and focused the company well, and employees are more optimistic and on board with him compared to when he first became CEO.

    Cons

    Still too much emphasis on the grinding process and procedure, and, processes are frustrating and hampered by systems that need upgrading and investment, and the company could benefit by investing in additional key support staff to handle more of the process/admin stuff so that higher level folks responsible for putting business on the books aren't overly bogged down in admin/file maintenance tasks.

    Some edicts come down from Chicago that seem out of touch with what is really happening on the ground at the local level.

    Still a little top heavy i.e. too many chiefs and not enough foot soldiers.

    Claims still has some room for improvement, and still tend to pay claims too easily.

    Turnover is becoming a problem in underwriting with some good talent and experience leaving because they are frustrated by process and other issues that take away from the job of underwriting the risk and maintaining their agency relationships.

    Advice to ManagementAdvice

    Be mindful of the talent drain. Listen to them, and do what needs to be done to retain them, and, as they move towards retirement, start thinking of ways to leverage their talent on a part time/consultant basis. Otherwise, by sheer demographics (esp in some departments), in the next 5-10 years, you will be losing a ton of experienced talent (i.e. your top segment experts) that are not easily replaced.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  New York, NY
    Former Employee - Underwriter in New York, NY

    I worked at CNA full-time for more than 5 years

    Pros

    CNA is great for work life balance. They are also extremely supportive of movement throughout the company and has a very welcoming and supportive work environment.

    Cons

    CNA does not have many downsides other than their international presence is not significant if someone is interested in getting involved globally.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Once a good place to work. No longer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CNA full-time

    Pros

    Comparable salaries to the industry. Friendly and knowledgeable co-workers.

    Cons

    Senior leadership is now focused on and seems to only talk about cutting overhead, which includes employees. Hiring for open spots have gone to less experienced applicants, increasing the workload for those with experience. New leadership has created a stricter work environment. Morale is low.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    great experience while working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Generalist  in  Melville, NY
    Former Employee - Human Resources Generalist in Melville, NY

    I worked at CNA full-time for more than 5 years

    Pros

    good pay. benefits and time off

    Cons

    none, grerat place to work there

    Advice to ManagementAdvice

    keep communication open at all levels

    Recommends
  10.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Underwriting Director  in  New York, NY
    Former Employee - Underwriting Director in New York, NY

    I worked at CNA

    Pros

    * Excellent Benefits Package & 401k / Match
    * Provides lots of training and development opportunities

    Cons

    * Constant organizational changes in terms of structure

    Advice to ManagementAdvice

    Focused approach on the Direction of the Company.

    No opinion of CEO
  11. 1 person found this helpful  

    this is the insurance company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CNA

    Pros

    the company seems to be moving in the right direction. the new leadership team in chicago is growing the business by focusing on our strengths and our superior customer service. the company is doing its part to ensure that its employees have in place the support they need to make the customer experience the best it can be.
    management in my department is extremely understand of the work to life balance and they give lots of time off and are very good about allowing people to work remotely from home.

    Cons

    the computer systems are quite dated, especially our internal financial systems. nonetheless, they do perform the functions intended, and they are constantly updating the systems.

    Advice to ManagementAdvice

    continue to do the good job you're doing. we feel very confident about the direction in which you're taking the company.
    continue to upgrade computer systems.

    Recommends
    Approves of CEO

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