CNA

www.cna.com
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CNA Reviews

Updated February 28, 2015
Updated February 28, 2015
230 Reviews
2.8
230 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
114 Ratings

Review Highlights

Pros
  • Great work-life balance, great people to work with (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Worked for CNA for 28 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Specialist in Chicago, IL
    Former Employee - Claims Specialist in Chicago, IL

    I worked at CNA full-time (more than 10 years)

    Pros

    The pay is pretty good. Flexibility with salaried employees good. Allow work from home on occasion.

    Cons

    Very poor benefits especially for an insurance company. They hire managers mostly from outside instead of promoting within therefore they have no clue about the work processes and amount of work and tasks that it takes to complete an assignment. Definitely requires lots of unpaid overtime to get the job done. They do not promote balanced family and work time.

    Advice to ManagementAdvice

    Promote managers from within. Hire more employees to do the work. Recognize those who do a good job and reward them for it. Instead they promote people who are unable to do their current job to other departments.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Potential for opportunity, but culture/environment is incredibly inconsistent across the organization

    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time

    Pros

    - Some of the best managers in my entire career, but I believe there is potential to find this at any company
    - Because of my first comment, there were some great learning opportunities

    Cons

    - Vastly different set of performance standards across the various internal organizations (even sometimes within the same group)
    - There are leaders who create a hostile environment by acting in a threatening manner and playing favorites
    - Penny pinching all across the board
    - Long hours and weekend work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Is been ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Pros

    Pay and vacation is good

    Cons

    Benefits suck, management not so good

    Advice to ManagementAdvice

    Get better managers

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    OK but too many middle managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Chicago, IL
    Former Employee - Claims Adjuster in Chicago, IL

    I worked at CNA full-time (more than 3 years)

    Pros

    Great co-workers in the main office. Good location.

    Cons

    Difficult claims systems. Constant reorganization.

    Advice to ManagementAdvice

    Cut some of the middle management.

    Recommends
    Neutral Outlook
  6.  

    Large Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter Specialist in New York, NY
    Former Employee - Underwriter Specialist in New York, NY

    I worked at CNA

    Pros

    Mixed direction and signals to front line employees

    Cons

    Could not decide who they really wanted to be in the marketplace

    Advice to ManagementAdvice

    Listen to your agents

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Company seeking to improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Leader in Chicago, IL
    Current Employee - IT Leader in Chicago, IL

    I have been working at CNA full-time (more than 8 years)

    Pros

    Compensation and work-life balance; Good exposure to multiple business functions due to small scale; Gain experience in highly specialized insurance products and businesses; Company has demonstrated higher expectations for achieving business results; Location in Chicago Loop makes transportation easy from many locations

    Cons

    Technology viewed first as "cost center"; Lean internal staff limits advancement opportunities and creates overallocation issues; Competitive behavior between external consultants and staff/middle-management

    Advice to ManagementAdvice

    Continue to drive increased accountability to business results.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Very Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Analyst in Chicago, IL
    Current Employee - Quality Assurance Analyst in Chicago, IL

    I have been working at CNA full-time (more than 5 years)

    Pros

    Some departments really seem to care about employees and development. If you are sitting in one of the main offices, there are a lot of opportunities for career advancement. Compensation is very reasonable.

    Cons

    Upper management seems to be reverting to old business ways i.e. where companies are being more relaxed with dress code and working from home, CNA suddenly requires business dress and has further limited work from home capabilities. Additionally, it is easier to move up in the company if you are coming from outside than the inside.

    Advice to ManagementAdvice

    Don't continue trying to 'reinvent the wheel'. Consider candidates from within the company when there are opportunities, even if they are 2 pay bands below what they are applying for.

    Recommends
    Negative Outlook
  9.  

    Operations Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Consultant in Reading, PA
    Former Employee - Operations Consultant in Reading, PA

    I worked at CNA

    Pros

    Great development plan. Company pays for Masters and only have to stay one year post your last class. Management are flexible in terms of leaving early for a doctor appointment.

    Cons

    Company is currently outsourcing many of its work. This is the CEO's last years as well as some of the Executive VPs, hence not sure the direction new leadership will bring.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Happy to be gone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Consulting Director in Chicago, IL
    Current Employee - Human Resources Consulting Director in Chicago, IL

    I have been working at CNA full-time (more than 5 years)

    Pros

    There isn't much one can say in a positive light. CNA pays well but that's where it ends.

    Cons

    Everything else. "Leadership" is a complete joke. The only real way to succeed is to be a yes man. New ideas are looked down upon. The company says it's trying to change and innovate but nothing is happening. The Tisch Family needs to dump this junk investment ASAP.

    Advice to ManagementAdvice

    Retire. Leave. Stop stifling creativity and embrace some real new ideas. Never mind. Stick to my first two suggestions. And take your awful direct reports with you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Hit or miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at CNA full-time (more than 8 years)

    Pros

    Great location, good PTO program, matching 401k, fitness center, running club with discounts on major/popular races, health plan benefits are so-so.

    Cons

    Management sends mixed messages, outsourcing going on across several areas, very competitive environment among peers fostered by management, upward advancement is difficult.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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