CNA

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CNA Reviews

Updated August 19, 2014
Updated August 19, 2014
193 Reviews

2.7
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
95 Ratings

Review Highlights

Pros
  • Work life balance - everyone leaves by 5 (in 20 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 12 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Went from place I hoped to retire from, to hell in 3 years flat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PSR  in  Reading, PA
    Former Employee - PSR in Reading, PA

    Pros

    Pay was not bad...hours...and some of the best people.

    Cons

    EVERYTHING ELSE! The management was weak in courage and encouragement. Forever the "hit them with a stick" type of leadership. If you did not agree with and or firmly plant your lips on someones butt...your opinion did not matter and was viewed as negative. Change was always one way and never thought thru to what effects it would have when implemented...much time spent going back to "fix" the latest change. Leadership surrounds themselves with " yes " men & women..Never hearing what the people actually doing the job think..which leads to many changes that simply don't make sense to a job that depends on quality and production goals both of which continue to show no improvement...and are for most unobtainable, without fudging production numbers in some way. So the unreasonable goals are going to leave them only the best liars and cheaters they can train. With only a few AMAZING people doing all the real work!

    Advice to ManagementAdvice

    Hang your heads in shame..quit climbing up "your" ladder on the backs of GOOD PEOPLE!
    You don't help production or quality. STOP THROWING ROADBACKS UP!! Help us..stop changing for the sake of change...stop your constant meetings...be open with what is happening in this company, to the employees...& for gods sake put down the "stick".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    It is a job if you are desperate to have one.

    Cons

    The employee health benefits are the worst with only a high deductible plan option. Employees are sucked in with a sign on bonus. Afterwards, bonuses and pay raises are a joke. Continuous improvement, growth and development are preached but not meant for employees to act on. The floors that haven't been remodeled are a dump - torn and stained carpet, scuffed walls, giant waterbugs crawling around, and layers of dirt everywhere.

    Advice to ManagementAdvice

    Management doesn't listen or care. It is everyone for themselves.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Leadership Sorely Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Policy Service Representative  in  Reading, PA
    Former Employee - Senior Policy Service Representative in Reading, PA

    Pros

    There is a hard working body of workers. You might find yourself making a few good friends. Benefits are the usual but health coverage is subpar.

    Cons

    I worked at CNA for a pretty long time. I finally gave my notice and left. The reasons were numerous but mostly centered around the most over-used word at CNA -- Leadership. Does "Leadership" mean a supervisor who doesn't answer email, a manager who can't respond to a question about a job posting or a director who thinks it's appropriate to email me her goodbye when her desk is less than 10 steps away? I don't think so and neither do the 70 or so others I watched walk out during my time there. There is a great book called The 21 Indispensable Qualities of a Leader. In this book the author, John C. Maxwell, talks about those all too important qualities that great leaders must have. This is an excellent book for those that actually have these qualities to begin with and want to develop them more. Leaders must have CHARACTER. What does that mean? Doing the right things -- always. "Character is more than just talk. Followers do not trust leaders whose character they know to be flawed, and they will not continue following them." Probably one of the reasons why the turnover is so high at CNA. At CNA we wanted leaders to stand up for us but they didn't have the COURAGE. "If you don't have the ability to see when to stand up and the conviction to do it, you'll never be an effective leader." I could go on but the point is this: If you want to join the CNA team think long and hard about whether or not you will be able to stand the frustration that you must endure to work there. Luckily I'm at a company now that does a much better job.

    Advice to ManagementAdvice

    Have the foresight to realize that a baseball team does not consist of 9 pitchers. Quit surrounding yourselves with clones of yourselves and seek more diversity. You'll be able to build a stronger team. Concentrate on problem solving and IMPLEMENTING solutions. Don't know what to do? Ask your people and LISTEN but you MUST act too!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Petty Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    Pros

    Flexible Work Schedule
    Work From Home Opportunities

    Cons

    Too Much Focus on Personalities and not enough on the work at hand
    Leadership is absent most of the time
    No Home Work Life Balance
    Benefits are costly with large deductibles
    Systems are inadquate
    Too Many Chiefs and not enough Indians

    Advice to ManagementAdvice

    Change the Culture

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Used to be a good place to work; now the only thing that matters are the metrics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Challenging work in specialty claims.

    Cons

    Current senior management does not understand how specialty underwriting and claims functions. Training is non-existent. Senior management talks about work life balance but does not follow throughr.

    Advice to ManagementAdvice

    Instead of just talking the talk about your employees being your most important asset, start showing them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    The worst job I ever had in my entire career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Something In the Accounting Department  in  Maitland, FL
    Former Employee - Something In the Accounting Department in Maitland, FL

    Pros

    I needed a job and I took this one because I was being laid off from my former job. I had to take a cut in pay of course, because the pay was lousy.

    Cons

    No training
    Poor management
    Poor morale
    Poor human resources department
    Very unprofessional environment
    Hated this job, every second was pure torture

    Advice to ManagementAdvice

    Fire everyone and start over. Oh, wait. They already did that, about a thousand times and they still have the same problems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    Pros

    A solid group of co-workers who really gave their all to help the organization.

    Cons

    I have never seen a company with a worse culture. The Denver site changed for the worse after the Chicago brain trust sent in its proxies to run the operation.

    Advice to ManagementAdvice

    Clean house, particularly the managers and executives in World Wide Operations and the Western Service Center. The approach they take is far out of line with modern expectations of what a leader should be.

    Doesn't Recommend
    Negative Outlook
  9. 6 people found this helpful  

    Miserable work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Consulting Director  in  Chicago, IL
    Former Employee - Human Resources Consulting Director in Chicago, IL

    Pros

    Great pay across the board, regardless of area or level. New college hires are being brought in at mid 60s and up with generous signing bonuses as well.

    Cons

    CNA forces a distribution curve for performance ratings. Managers are handed ratings for their people without having much nip I into the decision making process. Senior leadership makes ALL the decisions without having to deliver the message or feel the consequences of their actions.

    Advice to ManagementAdvice

    I'd love to believe that they'd take advice provided here but they're all focused on doing what they're told and not making waves with Motamed so they can keep their cushy jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Churn and Burn..A classic evil empire.. with lots of jerks at the top,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter  in  Charlotte, NC
    Former Employee - Senior Underwriter in Charlotte, NC

    Pros

    Almost none. Salaries can be good but the jobs don't last. The company is ruthlessly greedy and pushes to extreme for production when there are few differentiators for the company. The market is wary and aware of the poor image.

    Cons

    Underwriters are disposable. They hire and fire and keep expecting better results without consideration of toll on morale. Extreme production pushing making underwriter sell an somewhat inferior product.

    Advice to ManagementAdvice

    Grow up and get a conscience. Lose the attitude and vulgar attitudes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    This is a stressful place to work. Micro management is practiced at all levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are no pros to working for this company. Except a dependable paycheck.

    Cons

    There is constant turnover, huge workloads, short term view of results, systems are outdated, difficult to use, and down all the time. They treat employees like resources instead of people.

    Advice to ManagementAdvice

    Ask employees anonymously, not managers, what is going on. Treat people better. Listen to what employees are saying. Look at the long term.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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