CNA

  www.cna.com
  www.cna.com

CNA Reviews

Updated December 18, 2014
Updated December 18, 2014
215 Reviews
2.8
215 Reviews
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CNA Chairman and CEO Tom Motamed
Tom Motamed
104 Ratings

Review Highlights

Pros
  • Great work-life balance, great people to work with (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    Used to be a great company but went through significant negative changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time (more than an year)

    Pros

    -work life balance
    -get to work with different areas of the business
    -cafeteria/gym downstairs

    Cons

    -would rather hire from outside than promote within
    -too many politics and no true leadership
    -terrible comp

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Get the experience and leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Representative in Reading, PA
    Former Employee - Policy Service Representative in Reading, PA

    I worked at CNA full-time (more than 3 years)

    Pros

    Educational assistance for insurance designations and college degrees. Many lines of insurance are provided by the company so there is a lot to learn about in preparation for your next transition

    Cons

    Upward mobility is almost non existent for employees in World Wide Operations. Management is big on creating development plans but nothing ever really comes about. Few people have actually been able to move into more rewarding and challenging roles. Outsiders with less experience and education are hired before internal candidates are even contacted.

    The company is in a constant state of change. Underwriters are now required to be salesmen which pushes work down the line to less qualified processing employees, with no salary increases. WWO changes too often to keep up with. The changes are supposedly for the better, but quality and production goals are never met. Instead of changing the unrealistic standards, more tasks are added which require more time for transactions.

    WWO is now merging divisions and eliminating positions. Some jobs are being outsourced while others are being eliminated in order to demote employees and cut salary. The business practices of management create a very negative environment to work in. They treat employees like pieces in a machine and in turn, employees complain constantly about anything they can. If you are considering a position in world wide operations, you need to be sure you can handle this kind of environment with a very low salary. I couldn't, so I left.

    Advice to ManagementAdvice

    This is not Chubb. Some things just won't work at CNA that work at Chubb and vice-versa.
    If you allow qualified employees to move up, the turnover may be reduced. The hostility between management and employees will be reduced as well if people knew that the company cared.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    POOR AND MISERABLE WORK ENVIRONMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Client Specialist in Maitland, FL
    Former Employee - Licensed Client Specialist in Maitland, FL

    I worked at CNA (less than an year)

    Pros

    Working hours and paid holidays

    Cons

    Unlicensed supervisors and managers. Unaware of insurance licenses , contracts and law. Poor employment practices, retaliation when your opinions or ideas are presented. Not enough personnel to handle incoming calls. Making unlicensed employees handle calls over the phone. Principal director came from the insurance Business where her poor performance made upper management terminate her employment, which is what is happening to this operation.

    Advice to ManagementAdvice

    Bring capable personnel licensed and trained in Insurance Business willing to asume responsibilities and not to empowered themselves over poor management decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Pros

    Cafeteria, gym (you pay of course), that is it. If you like to self congratulate and pad your ego with white men this is the place !!!

    Cons

    Depressing work environment ), old building with old building problems, sad smelly bathrooms, no cultural or ethnic diversity (look at cnas leadership page), no women in leadership positions, too much self promotion by management not enough development of talent with recognition, low pay compared to competitors, low job placement if hired (with years of experience expect to be placed in a entry level position) , no sick or work from home

    Advice to ManagementAdvice

    Transparency of leadership and initiatives is a must ( I have no idea what our head of hr does except read prescripted notes 4 times a year) , fix the work culture by infusing new smart young talent, fix work environment by using all elevators ( usually 3 shut down for "energy conservation" purposes), revamp cubicles for open air system like tech companies do, update bathrooms, need perks like free coffee snacks, pay for our gym memberships, provide sick days and work from home on Friday for mothers and fathers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    An incredibly challenging place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at CNA full-time (more than 8 years)

    Pros

    Co-workers were great. Benefits were ok, but not great.

    Cons

    There was no work/life balance at all. Some Managers were promoted based on their ability to suck up to higher ups. they had no people skills, and little to none technical ability. There was little to n available for most staff in the IT area.

    Advice to ManagementAdvice

    Clean the poor managers out.

    Doesn't Recommend
    Neutral Outlook
  7. 4 people found this helpful  

    Went from place I hoped to retire from, to hell in 3 years flat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PSR in Reading, PA
    Former Employee - PSR in Reading, PA

    I worked at CNA full-time (more than 8 years)

    Pros

    Pay was not bad...hours...and some of the best people.

    Cons

    EVERYTHING ELSE! The management was weak in courage and encouragement. Forever the "hit them with a stick" type of leadership. If you did not agree with and or firmly plant your lips on someones butt...your opinion did not matter and was viewed as negative. Change was always one way and never thought thru to what effects it would have when implemented...much time spent going back to "fix" the latest change. Leadership surrounds themselves with " yes " men & women..Never hearing what the people actually doing the job think..which leads to many changes that simply don't make sense to a job that depends on quality and production goals both of which continue to show no improvement...and are for most unobtainable, without fudging production numbers in some way. So the unreasonable goals are going to leave them only the best liars and cheaters they can train. With only a few AMAZING people doing all the real work!

    Advice to ManagementAdvice

    Hang your heads in shame..quit climbing up "your" ladder on the backs of GOOD PEOPLE!
    You don't help production or quality. STOP THROWING ROADBACKS UP!! Help us..stop changing for the sake of change...stop your constant meetings...be open with what is happening in this company, to the employees...& for gods sake put down the "stick".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at CNA full-time (more than an year)

    Pros

    It is a job if you are desperate to have one.

    Cons

    The employee health benefits are the worst with only a high deductible plan option. Employees are sucked in with a sign on bonus. Afterwards, bonuses and pay raises are a joke. Continuous improvement, growth and development are preached but not meant for employees to act on. The floors that haven't been remodeled are a dump - torn and stained carpet, scuffed walls, giant waterbugs crawling around, and layers of dirt everywhere.

    Advice to ManagementAdvice

    Management doesn't listen or care. It is everyone for themselves.

    Doesn't Recommend
    Disapproves of CEO
  9. 4 people found this helpful  

    Leadership Sorely Lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Policy Service Representative in Reading, PA
    Former Employee - Senior Policy Service Representative in Reading, PA

    I worked at CNA full-time (more than 5 years)

    Pros

    There is a hard working body of workers. You might find yourself making a few good friends. Benefits are the usual but health coverage is subpar.

    Cons

    I worked at CNA for a pretty long time. I finally gave my notice and left. The reasons were numerous but mostly centered around the most over-used word at CNA -- Leadership. Does "Leadership" mean a supervisor who doesn't answer email, a manager who can't respond to a question about a job posting or a director who thinks it's appropriate to email me her goodbye when her desk is less than 10 steps away? I don't think so and neither do the 70 or so others I watched walk out during my time there. There is a great book called The 21 Indispensable Qualities of a Leader. In this book the author, John C. Maxwell, talks about those all too important qualities that great leaders must have. This is an excellent book for those that actually have these qualities to begin with and want to develop them more. Leaders must have CHARACTER. What does that mean? Doing the right things -- always. "Character is more than just talk. Followers do not trust leaders whose character they know to be flawed, and they will not continue following them." Probably one of the reasons why the turnover is so high at CNA. At CNA we wanted leaders to stand up for us but they didn't have the COURAGE. "If you don't have the ability to see when to stand up and the conviction to do it, you'll never be an effective leader." I could go on but the point is this: If you want to join the CNA team think long and hard about whether or not you will be able to stand the frustration that you must endure to work there. Luckily I'm at a company now that does a much better job.

    Advice to ManagementAdvice

    Have the foresight to realize that a baseball team does not consist of 9 pitchers. Quit surrounding yourselves with clones of yourselves and seek more diversity. You'll be able to build a stronger team. Concentrate on problem solving and IMPLEMENTING solutions. Don't know what to do? Ask your people and LISTEN but you MUST act too!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Petty Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at CNA full-time (more than 10 years)

    Pros

    Flexible Work Schedule
    Work From Home Opportunities

    Cons

    Too Much Focus on Personalities and not enough on the work at hand
    Leadership is absent most of the time
    No Home Work Life Balance
    Benefits are costly with large deductibles
    Systems are inadquate
    Too Many Chiefs and not enough Indians

    Advice to ManagementAdvice

    Change the Culture

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Used to be a good place to work; now the only thing that matters are the metrics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Pros

    Challenging work in specialty claims.

    Cons

    Current senior management does not understand how specialty underwriting and claims functions. Training is non-existent. Senior management talks about work life balance but does not follow throughr.

    Advice to ManagementAdvice

    Instead of just talking the talk about your employees being your most important asset, start showing them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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