CNA Reviews

Updated March 17, 2015
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2.8
237 Reviews
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CNA Chairman and CEO Tom Motamed
Tom Motamed
114 Ratings

Pros
  • Great work-life balance, great people to work with (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)

Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    I have been working at CNA full-time (more than 10 years)

    Pros

    Salaries are somewhat competitive with the marketplace. Work-life balance is encouraged within my business unit even though it is not ultimately realistic. There are very few opportunities for executive positions (AVP and up) versus our insurance peers.

    Cons

    New management has created a top-down, lead by fear style that has discouraged creativity. Excessive growth is being pushed at the expense of profitability. Leaders with no experience in Specialty lines have been given too much control over this segment. This has been the top-performing segment but many quality employees are turning over as a result of mismanagement by the field.

    Advice to ManagementAdvice

    The employees surveys have been very negative so management is aware of the problem. Special meetings were had in Denver to address these concerns but there hasn't been enough follow through. Management needs to stop trying to beat new business out of underwriters when there are factors beyond their control. We need to get back to the basics of underwriting and servicing brokers and being truly externally focused. Stop talking about what we did or didn't do, what we should or shouldn't do, and just do.

  2. 5 people found this helpful

    Happy to be gone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Consulting Director in Chicago, IL
    Current Employee - Human Resources Consulting Director in Chicago, IL

    I have been working at CNA full-time (more than 5 years)

    Pros

    There isn't much one can say in a positive light. CNA pays well but that's where it ends.

    Cons

    Everything else. "Leadership" is a complete joke. The only real way to succeed is to be a yes man. New ideas are looked down upon. The company says it's trying to change and innovate but nothing is happening. The Tisch Family needs to dump this junk investment ASAP.

    Advice to ManagementAdvice

    Retire. Leave. Stop stifling creativity and embrace some real new ideas. Never mind. Stick to my first two suggestions. And take your awful direct reports with you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Analyst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Pros

    Good People, helpful, learning, experience of a kind

    Cons

    Bad pay, stingy management, no perks, office and equipment outdated

    Advice to ManagementAdvice

    Need to learn how to sustain employees, be fair

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Used to be a great company but went through significant negative changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time (more than a year)

    Pros

    -work life balance
    -get to work with different areas of the business
    -cafeteria/gym downstairs

    Cons

    -would rather hire from outside than promote within
    -too many politics and no true leadership
    -terrible comp

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful

    Get the experience and leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Representative in Reading, PA
    Former Employee - Policy Service Representative in Reading, PA

    I worked at CNA full-time (more than 3 years)

    Pros

    Educational assistance for insurance designations and college degrees. Many lines of insurance are provided by the company so there is a lot to learn about in preparation for your next transition

    Cons

    Upward mobility is almost non existent for employees in World Wide Operations. Management is big on creating development plans but nothing ever really comes about. Few people have actually been able to move into more rewarding and challenging roles. Outsiders with less experience and education are hired before internal candidates are even contacted.

    The company is in a constant state of change. Underwriters are now required to be salesmen which pushes work down the line to less qualified processing employees, with no salary increases. WWO changes too often to keep up with. The changes are supposedly for the better, but quality and production goals are never met. Instead of changing the unrealistic standards, more tasks are added which require more time for transactions.

    WWO is now merging divisions and eliminating positions. Some jobs are being outsourced while others are being eliminated in order to demote employees and cut salary. The business practices of management create a very negative environment to work in. They treat employees like pieces in a machine and in turn, employees complain constantly about anything they can. If you are considering a position in world wide operations, you need to be sure you can handle this kind of environment with a very low salary. I couldn't, so I left.

    Advice to ManagementAdvice

    This is not Chubb. Some things just won't work at CNA that work at Chubb and vice-versa.
    If you allow qualified employees to move up, the turnover may be reduced. The hostility between management and employees will be reduced as well if people knew that the company cared.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    POOR AND MISERABLE WORK ENVIRONMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Client Specialist in Maitland, FL
    Former Employee - Licensed Client Specialist in Maitland, FL

    I worked at CNA (less than a year)

    Pros

    Working hours and paid holidays

    Cons

    Unlicensed supervisors and managers. Unaware of insurance licenses , contracts and law. Poor employment practices, retaliation when your opinions or ideas are presented. Not enough personnel to handle incoming calls. Making unlicensed employees handle calls over the phone. Principal director came from the insurance Business where her poor performance made upper management terminate her employment, which is what is happening to this operation.

    Advice to ManagementAdvice

    Bring capable personnel licensed and trained in Insurance Business willing to asume responsibilities and not to empowered themselves over poor management decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA

    Pros

    Cafeteria, gym (you pay of course), that is it. If you like to self congratulate and pad your ego with white men this is the place !!!

    Cons

    Depressing work environment ), old building with old building problems, sad smelly bathrooms, no cultural or ethnic diversity (look at cnas leadership page), no women in leadership positions, too much self promotion by management not enough development of talent with recognition, low pay compared to competitors, low job placement if hired (with years of experience expect to be placed in a entry level position) , no sick or work from home

    Advice to ManagementAdvice

    Transparency of leadership and initiatives is a must ( I have no idea what our head of hr does except read prescripted notes 4 times a year) , fix the work culture by infusing new smart young talent, fix work environment by using all elevators ( usually 3 shut down for "energy conservation" purposes), revamp cubicles for open air system like tech companies do, update bathrooms, need perks like free coffee snacks, pay for our gym memberships, provide sick days and work from home on Friday for mothers and fathers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. An incredibly challenging place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at CNA full-time (more than 8 years)

    Pros

    Co-workers were great. Benefits were ok, but not great.

    Cons

    There was no work/life balance at all. Some Managers were promoted based on their ability to suck up to higher ups. they had no people skills, and little to none technical ability. There was little to n available for most staff in the IT area.

    Advice to ManagementAdvice

    Clean the poor managers out.

    Doesn't Recommend
    Neutral Outlook
  10. 4 people found this helpful

    Went from place I hoped to retire from, to hell in 3 years flat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PSR in Reading, PA
    Former Employee - PSR in Reading, PA

    I worked at CNA full-time (more than 8 years)

    Pros

    Pay was not bad...hours...and some of the best people.

    Cons

    EVERYTHING ELSE! The management was weak in courage and encouragement. Forever the "hit them with a stick" type of leadership. If you did not agree with and or firmly plant your lips on someones butt...your opinion did not matter and was viewed as negative. Change was always one way and never thought thru to what effects it would have when implemented...much time spent going back to "fix" the latest change. Leadership surrounds themselves with " yes " men & women..Never hearing what the people actually doing the job think..which leads to many changes that simply don't make sense to a job that depends on quality and production goals both of which continue to show no improvement...and are for most unobtainable, without fudging production numbers in some way. So the unreasonable goals are going to leave them only the best liars and cheaters they can train. With only a few AMAZING people doing all the real work!

    Advice to ManagementAdvice

    Hang your heads in shame..quit climbing up "your" ladder on the backs of GOOD PEOPLE!
    You don't help production or quality. STOP THROWING ROADBACKS UP!! Help us..stop changing for the sake of change...stop your constant meetings...be open with what is happening in this company, to the employees...& for gods sake put down the "stick".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at CNA full-time (more than a year)

    Pros

    It is a job if you are desperate to have one.

    Cons

    The employee health benefits are the worst with only a high deductible plan option. Employees are sucked in with a sign on bonus. Afterwards, bonuses and pay raises are a joke. Continuous improvement, growth and development are preached but not meant for employees to act on. The floors that haven't been remodeled are a dump - torn and stained carpet, scuffed walls, giant waterbugs crawling around, and layers of dirt everywhere.

    Advice to ManagementAdvice

    Management doesn't listen or care. It is everyone for themselves.

    Doesn't Recommend
    Disapproves of CEO

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