CNA

  www.cna.com
  www.cna.com

CNA Reviews

Updated November 21, 2014
Updated November 21, 2014
211 Reviews
2.7
211 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
103 Ratings

Review Highlights

Pros
  • Great work-life balance, great people to work with (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    CNA was a great experience for my first time internship that exposed me to responsibility and leadership from the start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Worldwide Operations in Chicago, IL
    Former Employee - Worldwide Operations in Chicago, IL

    I worked at CNA as an intern (less than an year)

    Pros

    -encourage moving between departments of the firm
    -supportive of employees' decisions regarding career path
    -great culture that emphasizes teamwork
    -provide a career guide to let employees know what they need to move up in the organization
    From the get go I was thrown into my project for the summer. I really liked it because I enjoy learning by doing and management was really helpful whenever I didn't understand something and needed help. Overall, this company is really trying to turn a new leaf, which was evidenced at their quarterly meeting that I was lucky enough to attend in my first couple weeks there. Everyone is motivated to improve themselves and the company.

    Cons

    -antiquated technology that makes work harder than it has to be
    -lots of red tape

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Micromanaging-Not open to suggestions

    Former Employee - Svcs Operations Manager in Chicago, IL
    Former Employee - Svcs Operations Manager in Chicago, IL

    I worked at CNA full-time (more than 3 years)

    Pros

    Cooperation between managers and teamwork in getting tasks/project accomplished.

    Cons

    Micromanaging, you hire for a person's past experience however you want them to manage the way that you see fit.

    Advice to ManagementAdvice

    Survey the different management styles on a consistent basis. Also, be more considerate being more open to changes.
    Take a look at why so many terminations under certain managers.

  3. 1 person found this helpful  

    Overall great work experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CNA Accounting Rotational Business Associate in Chicago, IL
    Current Employee - CNA Accounting Rotational Business Associate in Chicago, IL

    I have been working at CNA full-time (more than an year)

    Pros

    High mobility, great people and office culture, continuous constructive feedback, development plan, financial curriculum provided, tuition reimbursement available, work-life balance

    Cons

    High mobility means you might have to work with a manager that is also new in his position.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA full-time (less than an year)

    Pros

    good training program, good place to work. I am very new and cant provide much more.

    Cons

    I'm not aware of any cons, too new to make any kind of precise speculation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Wish I hadn't joined the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA (less than an year)

    Pros

    ok work life balance, some good colleagues and really try to do their best, good onsite cafeteria, gym, and decent training.

    Cons

    From day one, I regretted joining the company. The culture is stifling, and everyone talks about "leadership" but I have yet to see a decent leader in my department. Terrible communication, transparency, no flexibility. High turnover. Old boys club, so new ideas are not entertained. Senior leaders in my department don't even talk to staff. Culture will have to catch up with younger hires as half the company will retire soon. If you're considering CNA for a job, please reconsider.

    Advice to ManagementAdvice

    Culture needs more flexibility, work from home options, drop the business dress and leaders need development

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA full-time (more than 5 years)

    Pros

    Benefits are excellent and from day one, decent amount of PTO, Virtual Environment is progressive, requirements of position had variety

    Cons

    Opportunity for growth for worker bees difficult, usually hire management from outside

    Recommends
  8. 1 person found this helpful  

    Get the experience and leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Representative in Reading, PA
    Former Employee - Policy Service Representative in Reading, PA

    I worked at CNA full-time (more than 3 years)

    Pros

    Educational assistance for insurance designations and college degrees. Many lines of insurance are provided by the company so there is a lot to learn about in preparation for your next transition

    Cons

    Upward mobility is almost non existent for employees in World Wide Operations. Management is big on creating development plans but nothing ever really comes about. Few people have actually been able to move into more rewarding and challenging roles. Outsiders with less experience and education are hired before internal candidates are even contacted.

    The company is in a constant state of change. Underwriters are now required to be salesmen which pushes work down the line to less qualified processing employees, with no salary increases. WWO changes too often to keep up with. The changes are supposedly for the better, but quality and production goals are never met. Instead of changing the unrealistic standards, more tasks are added which require more time for transactions.

    WWO is now merging divisions and eliminating positions. Some jobs are being outsourced while others are being eliminated in order to demote employees and cut salary. The business practices of management create a very negative environment to work in. They treat employees like pieces in a machine and in turn, employees complain constantly about anything they can. If you are considering a position in world wide operations, you need to be sure you can handle this kind of environment with a very low salary. I couldn't, so I left.

    Advice to ManagementAdvice

    This is not Chubb. Some things just won't work at CNA that work at Chubb and vice-versa.
    If you allow qualified employees to move up, the turnover may be reduced. The hostility between management and employees will be reduced as well if people knew that the company cared.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Was a good place to work 5 yrs ago, not anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at CNA full-time (more than 8 years)

    Pros

    Gym, work/life balance, location in Chicago.

    Cons

    Benefits, no work from home flexibility, management directed moves, forced performance ratings.

    Advice to ManagementAdvice

    The theory of moving into different jobs to gain knowledge, great! The execution in which CNA management implemented it, terrible. Don't force employees to move into positions they have no interest in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    POOR AND MISERABLE WORK ENVIRONMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Client Specialist in Maitland, FL
    Former Employee - Licensed Client Specialist in Maitland, FL

    I worked at CNA (less than an year)

    Pros

    Working hours and paid holidays

    Cons

    Unlicensed supervisors and managers. Unaware of insurance licenses , contracts and law. Poor employment practices, retaliation when your opinions or ideas are presented. Not enough personnel to handle incoming calls. Making unlicensed employees handle calls over the phone. Principal director came from the insurance Business where her poor performance made upper management terminate her employment, which is what is happening to this operation.

    Advice to ManagementAdvice

    Bring capable personnel licensed and trained in Insurance Business willing to asume responsibilities and not to empowered themselves over poor management decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great Training Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Specialist in Orlando, FL
    Current Employee - Underwriting Specialist in Orlando, FL

    I have been working at CNA full-time (more than 8 years)

    Pros

    Extensive Training Program in the Insurance Industry; Opportunities for Advancement within the company;

    Cons

    Mixed Messages to your agents regarding appetite; Unwilling to take risk as trying to overcome the loss history and will no longer write the challenging risks

    Advice to ManagementAdvice

    Consider promotions within the company first

    Recommends
    Negative Outlook
    Approves of CEO

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