CNA

  www.cna.com
  www.cna.com

CNA Reviews

Updated December 18, 2014
Updated December 18, 2014
214 Reviews
2.7
214 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CNA Chairman and CEO Tom Motamed
Tom Motamed
104 Ratings

Review Highlights

Pros
  • Great work-life balance, great people to work with (in 24 reviews)

  • Good work life balance and can easily work from home occasionally (in 8 reviews)


Cons
  • Senior management talks about work life balance but does not follow throughr (in 14 reviews)

  • Current senior management does not understand how specialty underwriting and claims functions (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Training Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Specialist in Orlando, FL
    Current Employee - Underwriting Specialist in Orlando, FL

    I have been working at CNA full-time (more than 8 years)

    Pros

    Extensive Training Program in the Insurance Industry; Opportunities for Advancement within the company;

    Cons

    Mixed Messages to your agents regarding appetite; Unwilling to take risk as trying to overcome the loss history and will no longer write the challenging risks

    Advice to ManagementAdvice

    Consider promotions within the company first

    Recommends
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Was a good place to work 5 yrs ago, not anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at CNA full-time (more than 8 years)

    Pros

    Gym, work/life balance, location in Chicago.

    Cons

    Benefits, no work from home flexibility, management directed moves, forced performance ratings.

    Advice to ManagementAdvice

    The theory of moving into different jobs to gain knowledge, great! The execution in which CNA management implemented it, terrible. Don't force employees to move into positions they have no interest in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Specialist in Chicago, IL
    Former Employee - Accounting Specialist in Chicago, IL

    I worked at CNA full-time (more than 5 years)

    Pros

    Offers job development through many company classes.
    Great holiday pay
    Job advancement for some departments

    Cons

    Rolling layoffs (all year), there is always a cloud of doom. It is not if you get laid off, but when.
    Little opportunity for growth in one's department. To advance, you have to seek an opportunity in another department.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Claims Operation Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Operations Tech in New York, NY
    Current Employee - Claims Operations Tech in New York, NY

    I have been working at CNA full-time (more than 10 years)

    Pros

    very diverse and great work ethnics of employees

    Cons

    Not recognizing the talents of their employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    command and control

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CNA (more than 10 years)

    Pros

    People, growth opportunities, coverage, forms

    Cons

    Strategies change, heavy turnover challenges agency relationships, windows XP - really? Senior leadership focused on their own strategies .

    Advice to ManagementAdvice

    Listen and action on your most recent employee survey.

  7.  

    Business Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CNA

    Pros

    Interesting projects with focus on process improvement and knowledge within the team

    Cons

    Lots of transition with off shore resources

  8. 1 person found this helpful  

    Get the experience and leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Policy Service Representative in Reading, PA
    Former Employee - Policy Service Representative in Reading, PA

    I worked at CNA full-time (more than 3 years)

    Pros

    Educational assistance for insurance designations and college degrees. Many lines of insurance are provided by the company so there is a lot to learn about in preparation for your next transition

    Cons

    Upward mobility is almost non existent for employees in World Wide Operations. Management is big on creating development plans but nothing ever really comes about. Few people have actually been able to move into more rewarding and challenging roles. Outsiders with less experience and education are hired before internal candidates are even contacted.

    The company is in a constant state of change. Underwriters are now required to be salesmen which pushes work down the line to less qualified processing employees, with no salary increases. WWO changes too often to keep up with. The changes are supposedly for the better, but quality and production goals are never met. Instead of changing the unrealistic standards, more tasks are added which require more time for transactions.

    WWO is now merging divisions and eliminating positions. Some jobs are being outsourced while others are being eliminated in order to demote employees and cut salary. The business practices of management create a very negative environment to work in. They treat employees like pieces in a machine and in turn, employees complain constantly about anything they can. If you are considering a position in world wide operations, you need to be sure you can handle this kind of environment with a very low salary. I couldn't, so I left.

    Advice to ManagementAdvice

    This is not Chubb. Some things just won't work at CNA that work at Chubb and vice-versa.
    If you allow qualified employees to move up, the turnover may be reduced. The hostility between management and employees will be reduced as well if people knew that the company cared.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    POOR AND MISERABLE WORK ENVIRONMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Client Specialist in Maitland, FL
    Former Employee - Licensed Client Specialist in Maitland, FL

    I worked at CNA (less than an year)

    Pros

    Working hours and paid holidays

    Cons

    Unlicensed supervisors and managers. Unaware of insurance licenses , contracts and law. Poor employment practices, retaliation when your opinions or ideas are presented. Not enough personnel to handle incoming calls. Making unlicensed employees handle calls over the phone. Principal director came from the insurance Business where her poor performance made upper management terminate her employment, which is what is happening to this operation.

    Advice to ManagementAdvice

    Bring capable personnel licensed and trained in Insurance Business willing to asume responsibilities and not to empowered themselves over poor management decisions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Frustrating place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Employee in New York, NY
    Current Employee - Current Employee in New York, NY

    I have been working at CNA full-time (more than an year)

    Pros

    Great place to learn. You have the ability to expand your knowledge whether on the job or thru other means such as a course online. A lot of work.

    Cons

    Sometimes you feel you are working on an assembly line. A lot of people work hard. Need to improve paying for performance. Need to be more transparent with strategy and long term goals.

    Advice to ManagementAdvice

    Be more visible to remote offices. Talk more about the true goals and strategy. Show that the employees are appreciated, those that work hard. Stop saying one thing publicly only to have your leadership implement something different.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great place, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at CNA full-time (less than an year)

    Pros

    Great work-life balance, great people to work with. There is a lot of collaboration and you feel like you are an important part of a team. I also have a lot of autonomy and my manager does not micromanage. There is real trust between employees and management to get things done. The benefit of working in Chicago is that you have access to the gym, which is a great outlet for a lunchtime break. The health and well being of employees is important to the company.

    Cons

    As with any large corporation, there is constant change, some may not be able to adapt to the change.

    Recommends
    Positive Outlook
    Approves of CEO

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