COPE Health Solutions

  www.copehealthsolutions.org
  www.copehealthsolutions.org

COPE Health Solutions Reviews

Updated August 27, 2014
Updated August 27, 2014
20 Reviews
3.4
20 Reviews
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COPE Health Solutions CEO Allen Miller
Allen Miller
7 Ratings

Employee Reviews

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  1.  

    Rocket-Ship Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at COPE Health Solutions full-time (more than an year)

    Pros

    Sheryl Sandberg in her book "Lean In" describes advice she was given when she was looking to join the then-unproven Google: "If you're offered a seat on a rocket ship, don't ask what seat! Just get on,"

    The "Pros" and "Cons" to this company will sound almost humorously similar: "All-consuming" and "time consuming," "the chance to do everything" and the "responsibility to do everything," or "unparalleled growth" and "growing pains." It is all true.

    If you are looking to work for COPE Health Solutions, one great value is that we know our flaws, and we know what we are doing to mitigate them. In just the last year I have been here, I have seen our leadership promise and deliver solutions to many of our requests for improvement of work-life balance, of a flat organization structure, and of professional development. I am absolutely impressed by the strides taken to highlight and develop every member of our team, no matter what their position.

    I recently reflected on the range work I have done in just the last year, and I realized I have far outpaced my five-year plan. I have had to almost scrap it completely, having accomplished so much in so little time. I have been engaged in health care policy development projects, process improvement initiatives, marketing campaigns, recruitment efforts, health care workforce development, patient experience initiatives, re-alignment of financial incentives and curriculum development in just this last year. I have my pick of what I want to work on next, and I work to accomplish it knowing I have a team that is brilliant, willing and resourced to assist.

    I know I am on a rocket ship. Things rattle, shake and sometimes fall off - but we are getting somewhere fast. This company lives and breathes its vision to change health care, and I have no doubt that it will; It is why I got on. I want to be there when we land at the forefront of a national issue, with an incredible model for change.

    Cons

    There is a right time for any opportunity, and this may not be the right time for some applicants. I cannot recommend my position to every friend, simply because they are not at the right stage in their career.

    Also, fair warning, much of what I speak to comes from my position, and may not apply to other positions in this company.

    This company requires a large time commitment. I would compare the commitment to a full class load at a top-notch university, with out-of-class work and research included. Again, not everyone has the time for this type of work, but it is not unmanageable.

    The time commitment is not only a question of "how much" but "when." There are many week days that are very normal, and the hours are often very flexible. However, I may have to work on a weekend, sometimes with short notice.

    This company will not be a good fit if you need step-by-step instructions for your assignments. We live and die by our initiative and innovation abilities. The question is not "who has to do this?" but rather "how can I make this happen?" Everyone has a different work style, and there are some individuals who would be frustrated by this lack of direction.

    Work-life balance at COPE Health Solutions cannot be approached with the traditional mindset. Work is included in life, and vice versa - and we really mean that. With a kids room at our corporate office and most every company retreat and dinner with a "family (and pets) invited" tag, this is not the type of work that only encroaches on life; we expect life to encroach on work. We see our families and friends as partners in our jobs. If you prefer an environment where work and life are more siloed, this may not be the place to work.

    Positive Outlook
    Approves of CEO
  2.  

    Unrealized potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Los Angeles, CA
    Former Employee - Consultant in Los Angeles, CA

    I worked at COPE Health Solutions full-time

    Pros

    Exposure to high quality brainpower. Because this is consulting tends to be a good chance for metrics based resume bullets.

    Cons

    Leadership follow through is an issue, a culture of fear, backstabbing and uncertainty cloaked behind smiling faces.

    Advice to ManagementAdvice

    To keep top talent and reduce the ongoing high turnover listen and delegate to staff. It will be very difficult to keep smart, high caliber people otherwise. Lastly don't assume that everyone is driven by high wages. Dig deep to figure out what motivates each individual contributor and make that the foundation for employee engagement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Top notch organization! One of the best companies to work for in Los Angeles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director in Los Angeles, CA
    Former Employee - Regional Director in Los Angeles, CA

    I worked at COPE Health Solutions full-time (more than an year)

    Pros

    CAREER GROWTH OPPORTUNITIES
    - immense opportunity for professional growth and promotions
    - experience at COPE Health Solutions will distinguish you as a more competitive/marketable candidate for future employment in other organizations
    - company leadership makes a strong investment in employees' professional development via company-wide retreats, company-sponsored seminars, encouragement to attend conferences, etc

    COMPANY CULTURE
    - unmatched organizational culture: fast-paced, motivating, ambitious, bright & hard-charging team members, enjoyable professional experience
    - strong focus on excellent quality of work (which contributes to the company's excellent reputation among clients)
    - team members are always recognized and rewarded for excellent performance
    - all team members come from impressive educational and professional backgrounds

    TYPE OF WORK
    - all divisions of the company work with top notch organizations (clients include: hospitals, medical groups, health systems, etc)
    - you have the opportunity to get involved in cross-divisional projects and explore various areas of healthcare (ie: hospital operations and service line management, healthcare policy, integrated delivery network development and implementation, physician practice and network level care delivery redesign, Lean/Six Sigma process improvement, talent development, strategic planning, etc)

    Cons

    TIME COMMITMENT
    - similar to most top notch consulting firms, you need to be willing and ready to put in many hours during the week and on weekends (in exchange, you'll have an unmatched experience that propels your career forward very quickly); with that said, once you have a flow to your time management, it's definitely possible to have the right work-life balance.

    COMPANY HIERARCHY
    - the organization is quite flat; therefore, you often times may take on work that could be performed by an entry-level staff member. I'm sure that as the company continues to grow, more layers will be added to the hierarchy to redistribute duties (ie: introduce additional entry-level and middle management positions).

    Advice to ManagementAdvice

    Given that the company is growing exponentially each year, it'll be critical to build the infrastructure/human capital to sustain the growth - perhaps investing in additional entry-level and middle management positions will be essential for maintaining the excellent quality of work and company reputation.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Pretty good clinical exposure

    Former Employee - Clinical Care Extender in Lynwood, CA
    Former Employee - Clinical Care Extender in Lynwood, CA

    I worked at COPE Health Solutions as an intern (more than an year)

    Pros

    You get a lot of exposure being in a clinical setting. You have the ability to rotate between different departments.

    Cons

    Administrative staff is very unorganized. This could just be for the Saint Francis pipeline but there seems to be more assistant directors than needed who are clueless as to what is going on.

    Advice to ManagementAdvice

    Improve communication between administrators and interns and hospital staff.

  6.  

    You get what you put in.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at COPE Health Solutions

    Pros

    As a CCE intern, you are told from the beginning that you will get out of the internship what you put in. This is true. As an intern, you get opportunities to learn alot and network with medical staff if you take advantage of all that is available to you. Leadership opportunities are also available.

    Cons

    Wish we had more contact with the company itself at the intern level. It would be a great experience for all interns to get the chance to meet, network, or hear from COPE.

  7.  

    Great workplace and a culture that promotes diversity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Los Angeles, CA
    Current Employee - Assistant Vice President in Los Angeles, CA

    I have been working at COPE Health Solutions full-time (more than 5 years)

    Pros

    • CEO has a strong focus on employee development to maximize employee potential; keeps employees happy and positively engaged in a fast-paced environment; encourages and supports employees to take time away from the office to spend with family and friends

    • Management is committed to developing future leaders throughout the organization; provides mentoring and internal trainings to improve their overall performance/productivity, skills, and gain deeper knowledge in specific areas

    • Amazing talent - extremely smart, passionate, motivated, and driven team

    • Very generous benefits package including health, life, short & long term disability, retirement plan 100% employer match, annual gym membership plus an incentive bonus for going to the gym (very impressed, I've worked at large companies that don't offer a rich benefits package like this)

    • Employee perks - $5,000 referral bonus program, employee recognition program, and quarterly team-building activities (ropes course, parasailing, flying trapeze, amazing race, horseback riding, hiking, team dinners, etc.), free snacks, coffee, drinks, food and parking

    Cons

    • Tough interview process helps identify top talent

    • May not be a good fit for individuals looking for a structured work environment, steady pace, and 40-hour work week

    • Lack of timely communication within management and/or between management and staff

    Advice to ManagementAdvice

    • Provide timely communication to reduce rework or unnecessary work

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at COPE Health Solutions full-time (more than 5 years)

    Pros

    COPE Health Solutions is a vibrant, dynamic and innovative social entrepreneurship. It's small size makes it easy to get to know team members at all levels and be recognized for your accomplishments. Employees have the opportunity to lead projects from start to finish. The company invests in the growth and professional development of employees at all levels. The company also values team-building and encourages cross-divisional interactions to ensure knowledge sharing, transparency and a supportive team environment.

    Cons

    This isn't a turn key environment with a database full of templates or step-by-step policies to follow. This isn't a highly structured work environment. Employees must be ready to hit the ground running, take initiative and be innovative.

    Advice to ManagementAdvice

    Continue to engage team members ensuring they understand how their role contributes to the company vision.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    All-consuming job, but exceptional opportunities for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at COPE Health Solutions full-time (more than 3 years)

    Pros

    1. Awesome projects and work: What first attracted me to COPE Health Solutions was the type of work this company does. It’s hands-on, innovative, exciting, and I truly believe the work is making a positive impact not just for clients, but the health care industry as a whole. COPE Health Solutions provides staff with the opportunity to design and manage large projects themselves, which isn’t something afforded to relatively junior employees at other companies (although this does come with some downsides as listed in the next section).

    2. Amazing circle of team members: I’ve never worked with an organization where the staff was so consistently remarkable – they are brilliant, energetic, and intelligent with unparalleled work ethic. If you’ve ever worked with less than competent team members, you’ll especially appreciate this. The people here have challenged and pushed me since my first day at the company.

    3. Mentorship: From my time at other companies, I’ve learned that true mentorship is a rare thing to find because of the personal investment it takes from the mentor. I’ve had the opportunity to work side-by-side and learn from some of the best people in the field at COPE Health Solutions, including the CEO, who is an absolute visionary. (The CEO also helped set me up with other health care leaders outside the company for mentorship.) The caveat is that the CEO is very blunt with his feedback. As other people have mentioned, this sometimes manifests as unfiltered criticism, some of which is warranted (although still not fun to hear) and some of which can seem overblown. This was a price I was willing to pay for the opportunity to grow and learn under the guidance of experts.

    4. Generous compensation: Compared to other healthcare/public health organizations, I think COPE Health Solutions offers a generous compensation package. Starting salaries for entry-level positions may seem comparable to other companies, but raises happen on an ongoing basis. For more established employees, the salary potential is very high. The company is also supportive of personal issues such as family illness – as long as you can make arrangements so that there’s minimal interruption to your work.

    5. Beautiful office: This might seem like a minor point, but if I’m going to be spending a significant amount of time somewhere, the facilities makes a difference. Newly renovated downtown space with exposed brick and cool architectural details. Every single office has a window with an amazing view.

    6. Networking opportunities: The CEO is one of the very best networkers I’ve ever seen in person. He's great at helping employees network as he’s very generous with sharing his network and encourages (sometimes demands) employees to participate in networking opportunities, from major meetings to client galas.

    Cons

    1. All-consuming: This IS an all-consuming job. It’s not so much that you're required to be in the office all the time (although there are occasional meetings/events during early mornings, late evenings, and on weekends), but each person is responsible for a large amount of work and plays a key role on important projects. The company tends to hire dedicated, responsible individuals who want their projects to succeed so they do whatever it takes and put in as much time as needed to get the work done well -- because the alternative is that the project could fail. This translates into a lot of hours. The first thing I do each morning is check my work phone for emails. The last thing I do before I go to bed is check my work phone. The expectation is for staff to respond to emails during the weekend unless previous notice is given – and most people are responding to emails during PTO and vacations as well. Even when I’m not doing work, my brain is often obsessing over what could be done better, client politics that need to be managed, business development opportunities to pursue, outstanding tasks and issues, upcoming deadlines, etc.

    2. Sink or swim: There is absolutely no handholding here, even with new employees. Structured support, reassurance, and clear instructions on projects and roles aren’t currently things that can be automatically expected. It’s also not uncommon for staff to be working on challenging initiatives where there’s no blueprint for how to proceed and minimal day-to-day supervision. This can be stressful and frustrating – and people who desire concrete plans, structured methods of work, and clear markers of success (which is probably most entry-level/junior professionals) can flounder.

    3. Power is very concentrated: Like another poster mentioned, company decisions of any importance are made by the CEO (although decisions on projects are often trusted to the project lead). The CEO will take input from his executive and management team, but in the end, his decision overrides everything else. The CEO is very fast-paced and can make decisions in the spur of the moment. Another consequence of the concentrated power is that if you’re on the CEO’s bad side, it’s difficult to do well at the company.

    Advice to ManagementAdvice

    Continue to establish organizational structures that improve employee supervision, training, growth, and satisfaction.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Unparalleled growth opportunity with amazing team members and visionary leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Vice President, Consulting in Los Angeles, CA
    Current Employee - Executive Vice President, Consulting in Los Angeles, CA

    I have been working at COPE Health Solutions full-time (more than 5 years)

    Pros

    - Every team member is passionate about their work and self-motivated
    - Organization maintains long-term, strong client relationships and professional network
    - Leadership continuously pushes for and supports professional growth at all levels
    - Engagements are typically organized around smaller teams, allowing for greater opportunity for learning, growth and client face time
    - Extensive access to health care experts for team members and clients
    - Generally just a fun place to work with professional, personable individuals

    Cons

    - Like many growing health care consultancies, hours can be long
     - Organization is continuing to mature, so everyone takes part in the learning curve
     - More time needs to be spent planning and communicating clear expectations to avoid rework (this will help with the hours)

    Advice to ManagementAdvice

    Continue to focus on developing young professionals, while building out middle management through retention and mid-career hires. COPE Health Solutions provides amazing opportunities for self-starters and individuals who want to lead health care transformation; it's not an easy road and isn't for everyone. Maintain your focus as it has paid off in the past years. Perseverance, creativity and not knowing how to fail are qualities of each team member that make others want to work with us and clients appreciate our commitment to their success. Don't change your standards or expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    COPE Health solutions provide me with the opportunity to be placed in a hospital setting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Volunteer in Riverside, CA
    Former Employee - Volunteer in Riverside, CA

    I worked at COPE Health Solutions part-time (more than an year)

    Pros

    The program provides training and experience in direct patient care. There are a vast variety of floors that volunteers have the opportunity to volunteer on. Everything that is learned is through a hands on experience.

    Cons

    Since there is so much competition within the program one must put in a lot of effort to receive recognition.

    Advice to ManagementAdvice

    If possible make a way to recognize all individuals that are working hard so that interns aren't left feeling unappreciated when they have done a lot to help on their current floor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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