COPS Monitoring

  www.copsmonitoring.com
  www.copsmonitoring.com

COPS Monitoring Reviews

Updated October 1, 2014
Updated October 1, 2014
7 Reviews
3.2
7 Reviews
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Jim McMullen
3 Ratings

Employee Reviews

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  1.  

    COPS Monitoring is a company who cares about their employees and greatest concern is helping you grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Williamstown, NJ
    Current Employee - Anonymous Employee in Williamstown, NJ

    I have been working at COPS Monitoring full-time (more than 8 years)

    Pros

    COPS recognizes individuals who put forth the extra effort, time and care into the company. You get what you give. The President and CEO of the company will recognize and compensate employees with perks such as company trips (quarterly for some depts.), extravagant holiday parties, bonuses, and full benefits.

    The best part of working here is by far the experience. Everyone is smiling and truly enjoying the time they spend at work.

    Management promotes personal and professional growth. I have never felt stuck in a "dead-end job". Opportunities are always available to move if I feel its time for a change.

    Cons

    If you can't be on time, don't work here. The reason most employees are let go is due to attendance. This is a company that relies heavily on their employees being present.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Wouldn't have not worked here for 12 years if it wasn't a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Williamstown, NJ
    Current Employee - Manager in Williamstown, NJ

    I have been working at COPS Monitoring full-time (more than 10 years)

    Pros

    Excellent incentive programs, management instills pride, plenty of overtime available, NO ONE has ever been laid off or had their hours cut.

    Cons

    Compensation, especially dispatcher / manager income not too drastically different.

    Advice to ManagementAdvice

    Outstanding ability to bring out the best in an individual. During college I actually interviewed my boss on a paper regarding leadership.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great learning experience, but not somewhere I'd want to stay to develop my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Williamstown, NJ
    Former Employee - Anonymous Employee in Williamstown, NJ

    I worked at COPS Monitoring full-time (more than 3 years)

    Pros

    This is the largest privately owned central station in the country and it continues to grow. Training for the dispatchers is thorough as is the training for the data entry department. Cross training helps everyone understand the company's standards and mission. Quick response time is paramount and they do a good job. The EVP of this company is one of the most professional people I have met. He is intelligent and manages to off-set the lack of professionalism of the president and other management/departments. In my opinion, he is the reason for the continued success of this company.

    Cons

    Since the pay is not very competitive, this company attracts the younger crowd. Most of the higher level positions are offered first to current employees, so the maturity level and professionalism is generally lacking and is maintained by this promotion process. Dispatchers who have no corporate/business training eventually fill the positions in other departments and management roles and are supervised by other "home-grown" employees, perpetuating this cycle. As a result, there tends to be unhealthy competition and a "My department is better than yours" mentality, often causing unnecessary conflict and a lack of team work. This may be a good first job, but not a good career choice. The president of the company tends to be unprofessional himself (even making inappropriate sexual remarks).

    Advice to ManagementAdvice

    Pay your management and higher level positions a better rate and you will attract more professional, talented people. Address issues of disrespect and unhealthy competition among the departments and train, not only in the functions and knowledge of the company, but also in professionalism and team work. Begin with the president, please.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    It had its ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Dispatcher/Supervisor in Phoenix, AZ
    Current Employee - Lead Dispatcher/Supervisor in Phoenix, AZ

    I have been working at COPS Monitoring full-time (more than 5 years)

    Pros

    Take care of the company and the company will take care of you...sometimes. Decent medical benefits. 401k. Help people in possible emergency situations

    Cons

    24/7 operation. low pay compared to other dispatching jobs. Very monotonous. Have to put up with a lot of crap customers and dealers.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Lewisville, TX
    Former Employee - Dispatcher in Lewisville, TX

    I worked at COPS Monitoring full-time (less than an year)

    Pros

    Easy, do pretty much the same thing every day, pay isn't bad for what you're doing, fellow employees are good people for the most part. Easy to get hours

    Cons

    No benefits until 6 months of work, point system, NO breaks only a "10 minute bathroom break" for the entire day + unpaid 30 min lunch break, sit in a chair all day, the only window is in the IT guy's office, very little upwards mobility - if you can get to the lead position, you're not going anywhere after that unless you become a site manager... which means a new center would have to be opened and you would have to fight every other employee for that one position.

    Advice to ManagementAdvice

    Be more up front with your employees, take a few management classes... maybe a few communications classes as well

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Not a bad company if you get in with the "click"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at COPS Monitoring

    Pros

    A good and fair compensation package for the work you perform. Benefits are not bad either.

    Cons

    Management is a little rough at times. They all seem to be in the self protect mode. The CEO is a saint... its a shame he's getting snowed.

    Advice to ManagementAdvice

    To Management: its good to have some internal competitiion. Stop killing off your good people.
    To CEO: try calling some of your past executives or sales people for an exit inerview. A quote from one of your past VPs regarding letting you know the truth... "Oh, I have the balls to tell Xxx (CEO), I don't have the heart to hurt him"

    No opinion of CEO
  8. 2 people found this helpful  

    Pretty good job. Not so great career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Williamstown, NJ
    Former Employee - Dispatcher in Williamstown, NJ

    I worked at COPS Monitoring full-time (more than 5 years)

    Pros

    - Great medical/dental/eye benefits. Theyre benefits currently are better than some large companies.
    - Company trips. After you reach a level 6 dispatcher you can go on "club 6 trips" which are small trips like watching a play or the zoo and dinner. All paid for of course.
    - Wellness bonus. You get like 30 or 50$ a month if your not late or call out.
    - Somewhat secure.
    - You don't need any type of college degree to be promoted.
    -Flexible with other responsibilities..like school.

    Cons

    - Immature and unprofessional management. Everyone up to the president demonstrates unprofessionalism. (cursing, crude jokes, gossiping, etc.)

    - No sick/personal days. You dont get vacations days until after 1 year which could be used as sick or personal days. Until then, you are governed by a point system that charges you a point if you call out or come late. The points affect evaluations which affect raises and after a certain amount you could get fired.

    - Demanding. This is a alarm monitoring company right? Guess what happens when the weather is bad? Alarms go off. They monitor for Alarm companies across the nation. Nothing worse than knowing everytime that there is a bad storm anywhere in the nation your day at work is gonna be hell. This job has a response time for handling alarms. They want you to answers calls and handle alarms within a certain time every day which puts us in the hot seat..balancing customer service and production.Extreme emphasis is put into production causing dispatchers to make mistakes or give poor customer service to comply.

    - Poor Pay. Make no mistake..this is a JOB not a career. You can't live off the pay here. In 5 years youll prolbly make around 12-13$ and hour! Not enough to survive on your own with. Add this to the fact that the job constantly adds new task for you to do. So your getting paid the same to do more things. This is probably why the majority of the employees are either younger (18-24 yrs old) or they have two jobs.

    -Draining. This might be the same as demanding but this job doesn't pay well so that means you have to work OT to make any real money. The good news is when its busy (which is often in the summer) youll have plenty opportunities for OT. This job has no problem with you working all day/everyday. They dont pay you for your only break which is a one 30min. They make you wear uniforms. They put you on-call for a weekend every few weeks/months and you only get paid if you get paged.

    bottomline:
    The cons outweigh the pros. I don't know what you define a career as but when the president said "being a dispatcher is a career" I chuckled a bit. The great benefits are the only thing that keeps the job ahead of...lets say pumping gas at wawa. And while good benefits are hard to find, it doesn't instantly make a job a career. Don't get me wrong, this is a good job but my best advice.."Use the job, don't let it use you" because no one wants to waste years of their young life working for a company and realize they're really not going anywhere far.

    Advice to ManagementAdvice

    - Create some balance between productivity and customer service. Honestly, we shouldn't sacrifice customer service to have a low response time. I suggest hiring more people to cover the busier seasons.
    - Increase the pay. Thats one of the only things keeping the job from being a career.
    - Upgrade your equipment and technology some more so you can ahead of the pack by a margin.

    Doesn't Recommend
    Disapproves of CEO

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